UC

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

5/30/2019

"Dsco use of everyday orders"

5/5

What do you like best about Rithum?

It's very informative as far as inputting tracking and printing packing slips.userfriendly Review collected by and hosted on G2.com.

What do you dislike about Rithum?

That you cannot change tracking information once entered Review collected by and hosted on G2.com.

UL

Verified User in Luxury Goods & Jewelry

Small-Business (50 or fewer emp.)

2/6/2019

"It's okay and does the job"

2.5/5

What do you like best about Rithum?

It works well enough and setup was relatively easy. There are buttons to guide you through the order receiving prompts. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

It could be automated better or a feature to automate invoicing. It just seems redundant to have to enter in some things twice Review collected by and hosted on G2.com.

Recommendations to others considering Rithum:

Getting actual help was pretty non existent. The tutorial was pretty straight forward though. Editting the entries afteward is easy too after you figure out where to do that. Review collected by and hosted on G2.com.

What problems is Rithum solving and how is that benefiting you?

A vendor requires us to receive and submit orders via DSCO Review collected by and hosted on G2.com.

AC

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

8/30/2018

"Way Overpriced and Terrible Service"

0/5

What do you like best about Rithum?

ChannelAdvisor's sales team are very good at one thing, sales. ChannelAdvisor's sales team are pushy to get you to sign their contract and will fill you with promises that are not in writing so ChannelAdvisor has no obligation to follow up on them. ChannelAdvisor is also very good at maintaining their reputation when there are many unhappy customers. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

ChannelAdvisor is staffed by incompetent people that charge several times more than their competition. Not only that but, every time you need something resolved from the guaranteed overpriced price they charge you, they will not follow through on their promises or finish their work. . While working with Channel Advisor our sales across our marketplaces were dropping not improving. We are not the only ones to have had issues with them and their pushy sales team that caused us to be stuck paying thousands every month for a bad service. Review collected by and hosted on G2.com.

Recommendations to others considering Rithum:

Do your research before considering working with ChannelAdvisor. Review collected by and hosted on G2.com.

What problems is Rithum solving and how is that benefiting you?

We used ChannelAdvisor to manage our inventory and boost sales across our marketplaces, we realized partnering with ChannelAdvisor was a mistake as they are not the best in the industry as we had believed. I advice anyone to do your research before working with ChannelAdvisor, check their negative reviews and you will see what a truly hellish experience most ex-channeladvisor customers had to endure. Review collected by and hosted on G2.com.

UR

Verified User in Retail

Small-Business (50 or fewer emp.)

12/14/2018

"Commerce Hub makes order processing easy"

3.5/5

What do you like best about Rithum?

Invoicing with Comm Hub is a snap. Order Acknowledgement and updating tracking is relatively easy, price is standard. Email alerts helps keep us current. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

The time limit on acknowledging and downloading orders. It's a 4 hours window, would like this to be 24. Review collected by and hosted on G2.com.

UL

Verified User in Luxury Goods & Jewelry

Small-Business (50 or fewer emp.)

1/31/2019

"It gets the job done"

2.5/5

What do you like best about Rithum?

its a straight forward approach to facilitate eccommerce Review collected by and hosted on G2.com.

What do you dislike about Rithum?

Setup was manual and there are thing that I think should have the option to be automated. Review collected by and hosted on G2.com.

TW

Travis W.

Account Executive

Building Materials

Mid-Market (51-1000 emp.)

6/30/2016

"Use it for managing all of the orders received from HomeDepot.com"

5/5

What do you like best about Rithum?

It gives me quick and easy access to all of my orders right there. I can cancel, ship, and invoice all from OrderStream. It gives me updates on when orders need to ship and tells me when something is overdue and action is required. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

I think that the search function could be expanded on. Many customers will put their phone number in for their order and I can't search that way. I have had customers ask if I could search my number and I unfortunately can't do it. Review collected by and hosted on G2.com.

Recommendations to others considering Rithum:

This is a great product. It does the job and does it well. If you are selling anything on an ecommerce site and the orders are just coming in and they take up a ton of space and time, this will definitely help with this. I highly suggest this to any one that works with selling there product on an ecommerce site such as Home Depot. I actually think a lot of the big companies use this for their online sales tool. Give it a shot, you will not be disappointed. Review collected by and hosted on G2.com.

What problems is Rithum solving and how is that benefiting you?

Orders get placed on HD.com and from OrderStream. Having all of these orders in a centralized location is extremely helpful. I use another system called B2B to import the orders into Netsuite so each and every order does not need to be manually entered. Having this system allows me to look up customers order easily and cross reference it to Netsuite, Review collected by and hosted on G2.com.

UT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

12/16/2018

"Nothing bad to say from me "

4/5

What do you like best about Rithum?

I do remeber it was very easy to learn, and didn't slow down with a few uses. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

Nothing. I can't think of anything or I didn't use it for very long. Review collected by and hosted on G2.com.

UR

Verified User in Retail

Small-Business (50 or fewer emp.)

3/13/2018

"Great experience with Channel Advisor"

4/5

What do you like best about Rithum?

We've had a really good experience with our strategy manager. We have weekly calls to review performance and strategy for the week ahead, but she manages the day to day operations for us. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

We've had some issues with our product feed and revenue reporting showing accurately. I wouldn't necessarily say this is the fault of Channel Advisor as any software is bound to have issues. Review collected by and hosted on G2.com.

What problems is Rithum solving and how is that benefiting you?

We use ChannelAdvisor for our keywords campaign, CSE shopping, and marketplace shopping. Our keywords campaign is one of our biggest revenue drivers and we have been seeing an increase for the past three years. I have to give full credit to our account manager for her efforts, and we are in the process of getting a new account manager which will be very telling to us about the success of this program. Review collected by and hosted on G2.com.

AG

Amy G.

Marketing Assistant

Marketing and Advertising

Mid-Market (51-1000 emp.)

6/26/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Channel Advisor Help for Ecommerce Platforms "

4/5

What do you like best about Rithum?

The widget are helpful when analyzing ecommerce sales and managing inventory Review collected by and hosted on G2.com.

What do you dislike about Rithum?

not all platforms have the same widget and overview reports do not explain enough. Also, pulling reports are hard. Review collected by and hosted on G2.com.

US

Verified User in Sporting Goods

Small-Business (50 or fewer emp.)

1/26/2018

"Easy to process orders"

3.5/5

What do you like best about Rithum?

This is a very user friendly program. It is very easy to receive and update orders as well as inventory. We have never had any issues or problem using the program and we have been using it for over 5 years. Their customer service is very helpful however they are limited as to what they are able to assist with. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

Very minor thing...Although we do not ship on the weekends, if an order is submitted very late on Friday night after business hours violation warnings will be sent out on Sunday because the order has not shipped. They send a lot of emails stating the order is late even if it is not. Weekends and holidays are not taken into consideration when violation warnings are sent. Because they send so many emails it is easy to ignore all of them as they are pretty much all false alarms.

When entering information about an order, if a shipping amount has to be added they do not keep record of this. We had some problems because of this but fortunately we figured out a workaround.

It is quite expensive to use this program. In addition to a monthly fee, there is a fee for every item that is ordered. The bills can get to be quite expensive.

Review collected by and hosted on G2.com.

Recommendations to others considering Rithum:

I really like pretty much everything about this program except for the face it is quite expensive. Review collected by and hosted on G2.com.

What problems is Rithum solving and how is that benefiting you?

We are notified every time an order is waiting. You can easily reprint packing slips and orders if needed. Their customer service is very friendly and helpful. All orders are kept orderly and easy to keep track of.

As we are able to download csv files with orders and then upload the orders into our system. This saves us a ton of time, it also helps cut down on errors that may happen when orders are entered manually. Review collected by and hosted on G2.com.