Natasha S.
NS
Natasha S.
Data Analyst
Mid-Market (51-1000 emp.)
"excellent"
4.5/5
What do you like best about Rithum?

This product is excellent for E-Commerce Hub, which helps start the business from small to large scale so anyone can take their business to the next level and is very easy to use, making my business very easy to grow. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

There is some major disadvantage in customizing the product on the website; otherwise, it's good. Yes, I use ProductStream, its best platform for E-Commerce, and it can be used by anyone at and anytime. Review collected by and hosted on G2.com.

Khushi P.
KP
Khushi P.
Mid-Market (51-1000 emp.)
"ProductStream Review"
5/5
What do you like best about Rithum?

ProductStream helps me to manage my drop shipping easily. It is so helpful for me. I can integrate with design software like ERP,CRM, and Ecommerce. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

I have an issue with customer service. You should improve. Review collected by and hosted on G2.com.

Zephora C.
ZC
Zephora C.
Executive Management Assistant
Small-Business (50 or fewer emp.)
"So easy to use and reliable"
4.5/5
What do you like best about Rithum?

ChannelAdvisor is easy to use and everything can be done in few clicks. It was easy for us to sort and search orders faster. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

Fee minor glitches which happens tp every software but never experienced a major disaster while using ChannelAdvisor. Review collected by and hosted on G2.com.

Verified User in Luxury Goods & Jewelry
UL
Verified User in Luxury Goods & Jewelry
Small-Business (50 or fewer emp.)
"A Bit Clunky"
5/5
What do you like best about Rithum?

The best thing about it is that it works. you get to update inventory and receive orders and do the billing all in one portal. Its been consistent we have experienced no problems. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

We would rather have this task automated, however, they charge you extra for that. TThe system works and before we found an AutomatedAPI we went along manually entering the orders into our system. Blissfully ignorance. Review collected by and hosted on G2.com.

JG
Jacob G.
VP
Small-Business (50 or fewer emp.)
"Been using channel over 20 years with decent success"
5/5
What do you like best about Rithum?

Channel advisor is constantly adding new channels to sell on and is innovative in finding new ways to improve their platform. Their platform is very flexible to meet a variety of needs. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

I really do love it, it is a bit on the expensive side though. If channel has yet to integrate with something that you would like to try odds are you will not be able to set it up. They don't have good management for amazon sellers selling outside the u.s on. When channels release programs it will naturally take channel some time to adapt and integrate Review collected by and hosted on G2.com.

Response from Laura Lane of Rithum

Hi Jacob,

Thank you so much for taking the time to leave your feedback! We're thrilled to hear our software is helping to take your business to the next level! We really appreciate you choosing ChannelAdvisor for such a long time and wish you many happy years of trading ahead.

SHANNON B.
SB
SHANNON B.
Sales Operations Specialist
Mid-Market (51-1000 emp.)
"Easy to navigate with helpful tools"
4.5/5
What do you like best about Rithum?

I like that I can filter my orders and save a specific view so I do not have to filter the orders every time. I also love the help section! Review collected by and hosted on G2.com.

What do you dislike about Rithum?

Sometimes it takes a while for the system to catch up. For instance, if I have to cancel an order on Channel advisor, it is not immediate. Review collected by and hosted on G2.com.

Response from Channel Advisor of Rithum

Thank you so much for your kind words and valuable feedback. We really appreciate you taking the time to share your experience with us. We look forward to our continued partnership with your team!

Kaylynn A.
KA
Kaylynn A.
Inside Sales Specialist
Manufacturing
Mid-Market (51-1000 emp.)
"E-commerce hub review"
5/5
What do you like best about Rithum?

I like the fact that I can manage my own orders and inventory in the same place within orderstream. Everything is all in place on the main dashboard. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

I dislike the fact that orderstream has issues with connecting with EDI. My company has this function set up, but the inventory gets automatically updated and it shouldn't. Review collected by and hosted on G2.com.

Michael G.
MG
Michael G.
Owner
Small-Business (50 or fewer emp.)
"Couldnt run my business without them"
5/5
What do you like best about Rithum?

Order processing, access to marketplaces, help with marketplaces, support Review collected by and hosted on G2.com.

What do you dislike about Rithum?

There is nothing to not like with channel advisor Review collected by and hosted on G2.com.

Response from Channel Advisor of Rithum

Michael,

This is great to hear! It’s been an absolute pleasure serving you. Our team works hard to support your goals, so we appreciate you taking time to share this awesome review with us. Here's to our continued e-commerce journey together! Thank you!

Ken C.
KC
Ken C.
IT Manager
Mid-Market (51-1000 emp.)
"Great product, and they are working to improve their support."
4.5/5
What do you like best about Rithum?

ChannelAdvisor is a great integration partner, their software works, they constantly improve it, and they are an invaluable vendor providing an essential service for us. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

In the past we have had problems with Channel Advisor's single-threaded email-only support model. In once case a year or two ago I engaged in a 27-message thread over several weeks trying to get a critical issue resolved with our Amazon account, during that conversation I repeatedly asked in writing to talk to a human, but was not able to. Since then, ChannelAdvisor has reached out to me and put in place some escalation paths to address this issue, and I am happy with this resolution.

It's rare to see a vendor take concrete action like this to resolve a complaint. They are an excellent company. Review collected by and hosted on G2.com.

Response from Channel Advisor of Rithum

Thank you for this valuable feedback. We’re glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Verified User in Furniture
UF
Verified User in Furniture
Small-Business (50 or fewer emp.)
"Channel Advisor Very Useful"
5/5
What do you like best about Rithum?

Channel Advisor is an amazing PIM software that allows users to connect multiple marketplace sites to one portal. It is very good at keeping sites, content, images, and necessary listing page information in one centralized location. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

There is a long setup process that can be difficult for some users. But highly recommend it. Review collected by and hosted on G2.com.

Response from Channel Advisor of Rithum

Thank you for the awesome review! Our team works hard to support your business needs, and we’re happy to hear we hit the mark for you. Thanks for being a ChannelAdvisor customer!