UT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

12/16/2018

"Nothing bad to say from me "

4/5

What do you like best about Rithum?

I do remeber it was very easy to learn, and didn't slow down with a few uses. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

Nothing. I can't think of anything or I didn't use it for very long. Review collected by and hosted on G2.com.

UR

Verified User in Retail

Small-Business (50 or fewer emp.)

3/13/2018

"Great experience with Channel Advisor"

4/5

What do you like best about Rithum?

We've had a really good experience with our strategy manager. We have weekly calls to review performance and strategy for the week ahead, but she manages the day to day operations for us. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

We've had some issues with our product feed and revenue reporting showing accurately. I wouldn't necessarily say this is the fault of Channel Advisor as any software is bound to have issues. Review collected by and hosted on G2.com.

What problems is Rithum solving and how is that benefiting you?

We use ChannelAdvisor for our keywords campaign, CSE shopping, and marketplace shopping. Our keywords campaign is one of our biggest revenue drivers and we have been seeing an increase for the past three years. I have to give full credit to our account manager for her efforts, and we are in the process of getting a new account manager which will be very telling to us about the success of this program. Review collected by and hosted on G2.com.

AG

Amy G.

Marketing Assistant

Marketing and Advertising

Mid-Market (51-1000 emp.)

6/26/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Channel Advisor Help for Ecommerce Platforms "

4/5

What do you like best about Rithum?

The widget are helpful when analyzing ecommerce sales and managing inventory Review collected by and hosted on G2.com.

What do you dislike about Rithum?

not all platforms have the same widget and overview reports do not explain enough. Also, pulling reports are hard. Review collected by and hosted on G2.com.

US

Verified User in Sporting Goods

Small-Business (50 or fewer emp.)

1/26/2018

"Easy to process orders"

3.5/5

What do you like best about Rithum?

This is a very user friendly program. It is very easy to receive and update orders as well as inventory. We have never had any issues or problem using the program and we have been using it for over 5 years. Their customer service is very helpful however they are limited as to what they are able to assist with. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

Very minor thing...Although we do not ship on the weekends, if an order is submitted very late on Friday night after business hours violation warnings will be sent out on Sunday because the order has not shipped. They send a lot of emails stating the order is late even if it is not. Weekends and holidays are not taken into consideration when violation warnings are sent. Because they send so many emails it is easy to ignore all of them as they are pretty much all false alarms.

When entering information about an order, if a shipping amount has to be added they do not keep record of this. We had some problems because of this but fortunately we figured out a workaround.

It is quite expensive to use this program. In addition to a monthly fee, there is a fee for every item that is ordered. The bills can get to be quite expensive.

Review collected by and hosted on G2.com.

Recommendations to others considering Rithum:

I really like pretty much everything about this program except for the face it is quite expensive. Review collected by and hosted on G2.com.

What problems is Rithum solving and how is that benefiting you?

We are notified every time an order is waiting. You can easily reprint packing slips and orders if needed. Their customer service is very friendly and helpful. All orders are kept orderly and easy to keep track of.

As we are able to download csv files with orders and then upload the orders into our system. This saves us a ton of time, it also helps cut down on errors that may happen when orders are entered manually. Review collected by and hosted on G2.com.

US

Verified User in Semiconductors

Small-Business (50 or fewer emp.)

5/16/2017

"Awesome Company"

3.5/5

What do you like best about Rithum?

Incredibly helpful customer support. Reliable platform, easy to access. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

Can be a bit costly especially when trying to integrate with other systems. Does listing services well, IMS and Shipping side is not perfect. Review collected by and hosted on G2.com.

UC

Verified User in Consumer Electronics

Mid-Market (51-1000 emp.)

10/24/2016

"The Best Feed Management Vendor"

4/5

What do you like best about Rithum?

We used ChannelAdvisor for PPC bid automation and feed management. Their PPC bid automation was adequate, but their feed management solution is second to none. Between their built-in rules engine, lookup tables and complete configurability, ChannelAdvisor is heads-and-toes above the competitors I tried. Additionally, they have a great support system, between online documentation and easily accessible human support. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

With the functionality comes a higher price. That would be my only major gripe. Review collected by and hosted on G2.com.

Recommendations to others considering Rithum:

If you have simple feed requirements, it's possible you can get by with a less expensive feed management tool. If you need to do more heavy lifting, or more customization, ChannelAdvisor should be considered. Review collected by and hosted on G2.com.

What problems is Rithum solving and how is that benefiting you?

Depending on your vendor stack, feed management can get to be a burden. It seems like every vendor needs a custom feed, as well as every CSE. ChannelAdvisor makes implementing new feeds and changing existing feeds very easy, without any relying on IT resources. Review collected by and hosted on G2.com.

UD

Verified User in Design

Small-Business (50 or fewer emp.)

5/16/2017

"Excellent eCommerce Platform!!!"

4/5

What do you like best about Rithum?

We have been using Channel Advisor for 1 year and now selling on Jet, Walmart, Sears, Newegg and Amazon. It is nice to be able to have all of our orders fulfilled through one system from several different marketplaces. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

It would be nice to have direct support instead of having to open a support case every time you have an issue. Review collected by and hosted on G2.com.

AC

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

10/24/2016

"A Great Way to Manage Multiple Sales Channels"

4/5

What do you like best about Rithum?

Channeladvisor is comprehensive and covers just about everything an online merchant needs. It's up to date with the most current programs in each online sales channels and the customer service is really good. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

Because ChannelAdvisor is so comprehensive, there are times where the user friendly experience is hidden by all the more technical options. If the user interface can be tweaked to have a more intuitive design, it would help a lot. Review collected by and hosted on G2.com.

UR

Verified User in Retail

Small-Business (50 or fewer emp.)

12/13/2016

"Easy order processing"

4/5

What do you like best about Rithum?

You can have several profiles, that really helps keep the different channels organized! Review collected by and hosted on G2.com.

What do you dislike about Rithum?

We have had issues where the feed fails. That gets very frustrating and can cause unnecessary problems in order fulfillment. Review collected by and hosted on G2.com.

AW

Verified User in Wholesale

Small-Business (50 or fewer emp.)

5/25/2016

"OrderStream Review"

3.5/5

What do you like best about Rithum?

detailed and seems robust. Good upload feed with inventory feed. N Review collected by and hosted on G2.com.

What do you dislike about Rithum?

Hard to use. Seems needs experts to implement. Needs a good project manager to get system going. eeds a way to automate processes. Review collected by and hosted on G2.com.