ChannelAdvisor connects to many different platforms, making it very versatile. Review collected by and hosted on G2.com.

Unless you have a tech background, or a developer to help you set things up, it is not user friendly. Review collected by and hosted on G2.com.

It is very easy to use and you can see and invoice orders quickly. Review collected by and hosted on G2.com.

The search function is very weak. It takes a lot of effort to run a search and with sometimes poor results Review collected by and hosted on G2.com.

The software can do a lot of things, integrate with a lot of marketplaces and 3rd party products. Review collected by and hosted on G2.com.

The tech support process, and the length of time to get an answer- even for critical issues. Review collected by and hosted on G2.com.

Navigation and user interface of the website. Wonderfully, responsive and helpful support team. Review collected by and hosted on G2.com.

There have been a few instances where the inventory feed parameters were changed and we weren't notified ahead of time. DSCO management was however very helpful in resolving this. Review collected by and hosted on G2.com.

It is very intuitive to get around. They highlight areas when new orders appear. they have a comprehensive walk-through for new users such as myself. Taking care of orders is pretty standard. Review collected by and hosted on G2.com.

I wish you could do more on one page as opposed to Sending the tracking in one tab then having to load the invoice tab to submit all that information too. I know from the tutorial that this can be handled in bulk via excel if our volume increases. Review collected by and hosted on G2.com.

I like how you can use EDI, spreadsheets and manually use the platform Review collected by and hosted on G2.com.

I would like a faster response time with questions Review collected by and hosted on G2.com.

Channel Advisor allows us to easily refund Marketplace orders in one place. Review collected by and hosted on G2.com.

When you refund an order it shows as processing for quite a long time. Review collected by and hosted on G2.com.

It gets the job done. It fulfills the need and manages both orders and inventory for multiple Ecommerce vendors. Its a time saver because multiple vendors use the is for inventory updates. its a Two birds one stone situation. Review collected by and hosted on G2.com.

Submitting information could be more efficient. they have it broken up into different modules that could most likely all be in one. It is in need of a face lift and it is slower then modern programs. If we didn't have to use this by vendor request we would probably find someone else to facilitate this need. it does the job but more likely could be more efficient in regards to how many load screens there needs to be to get through on order or to even jump into inventory. Also in regard to pricing. each Vendor gets to set the terms and as a user we have to accept it. there is no negotiating on our end in regards to rates charged Review collected by and hosted on G2.com.

It is pretty easy to familiarize yourself with the process. After a few order the routine becomes second nature. Review collected by and hosted on G2.com.

There seems to be a Tree type structure for the work flow. this leads to this which leads to this task. Each task however, has to load, taking time. These could all just be added to a single load page and submitted multiple time to fill in each field. Review collected by and hosted on G2.com.

Invoicing with Comm Hub is a snap. Order Acknowledgement and updating tracking is relatively easy, price is standard. Email alerts helps keep us current. Review collected by and hosted on G2.com.

The time limit on acknowledging and downloading orders. It's a 4 hours window, would like this to be 24. Review collected by and hosted on G2.com.