--- title: Riskonnect Claims Management Reviews meta\_title: 'Riskonnect Claims Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 44 reviews by the users' company size, role or industry to find out how Riskonnect Claims Management works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 44 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Insurance url: https://www.g2.com/categories/insurance --- # Riskonnect Claims Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Riskonnect Claims Management but has limited features. Are you part of the Riskonnect Claims Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Ventiv Claims is a claims administration system that is comprised of one or more Claims Management modules and a variety of supporting modules, including Absence Management, Enterprise Legal Management, Workers’ Compensation, Policy Management, Billing Management, Claims Intelligence, Corrective Action Plans, and Incident Reporting. The system was designed as a claims management system from the perspective of claims examiners. Designed to make it easy to manage claims, it includes functionality like diaries, business rules, workflow management, notepads, and financial management. Ventiv Claims enables users to define custom workflows tailored to each client’s specific business process, to make claim, document, and policy administration more efficient. Ventiv Claims offers an “out of the box” solution to clients. At the same time, the Ventiv Claims architectural design was developed with the fundamental requirement of flexibility to adapt to meet the changing business requirements of clients. The system modules, fields, interfaces, and reports are user configurable so that Ventiv Claims can be adjusted to meet most organizational processes without custom programming. * * * Seller [Riskonnect](https://www.g2.com/sellers/riskonnect) Discussions [Riskonnect Claims Management Community](https://www.g2.com/products/riskonnect-claims-management/discuss) Solution Type Best-of-Breed Overview by Tim Welsch Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 8 months [ View More Pricing Information ](https://www.g2.com/products/riskonnect-claims-management/pricing) ## Top-Rated Alternatives [ ![Guidewire ClaimCenter](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guidewire ClaimCenter") Guidewire ClaimCenter 4.5/5(42) ](https://www.g2.com/products/guidewire-claimcenter/reviews) [ ![FileHandler Enterprise](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FileHandler Enterprise") FileHandler Enterprise 4.4/5(36) ](https://www.g2.com/products/filehandler-enterprise/reviews) [ ![Aclaimant](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aclaimant") Aclaimant 4.9/5(32) ](https://www.g2.com/products/aclaimant/reviews) [ View All Alternatives ](https://www.g2.com/products/riskonnect-claims-management/competitors/alternatives) ## User Insights Average based on 44 real user reviews. Implementation Time 8 months [Log in to unlock pricing and user insights](/login) RC Rebecca C. Management Analyst Enterprise (\> 1000 emp.) 3/22/2023 "Very user-friendly, and customize and scheduling reports is a great tool." 5/5 What do you like best about Riskonnect Claims Management? I love using the Reporter and Scheduler tools. They are very user-friendly and very helpful in doing my monthly reporting. Review collected by and hosted on G2.com. What do you dislike about Riskonnect Claims Management? We have not upgraded to the most current product, and therefore, we have trouble with using our Notepad and using our pointer. We have extra lines using Notepad. Review collected by and hosted on G2.com. What problems is Riskonnect Claims Management solving and how is that benefiting you? One of my functions is preparing 1099s annually. By using the Scheduler function, I am able to run a series of reports which will look for any discrepancies in our data. This tool has been so helpful by pinpointing and directing me to the errors that need to be addressed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign KC Katherine C. Small-Business (50 or fewer emp.) 3/22/2023 "Claim Data Accessibility" 4/5 What do you like best about Riskonnect Claims Management? The ease of access to our claim data has allowed us to make internal improvements in handling our claims. We are able to easily identify trends and make necessary recommendations to our members based on the data. Review collected by and hosted on G2.com. What do you dislike about Riskonnect Claims Management? The ticket site can be frustrating. Sometimes it feels like the staff is unfamiliar with the products and insurance industry. Responsiveness and communication are lacking. Review collected by and hosted on G2.com. What problems is Riskonnect Claims Management solving and how is that benefiting you? Ease of access to data. We are able to easily access and pull information to make better decisions for our company. With our company's recent expansions, we are able to take on new claims easily. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") II Verified User in Insurance Enterprise (\> 1000 emp.) 11/17/2022 "Core product is solid, but avoid custom development" 3.5/5 What do you like best about Riskonnect Claims Management? The core Claims Enterprise product is stable, performant and scales well. The product provides good tools for customizing the application and implementing custom business rules, workflows, and granular role-based access controls. The new reporting and dashboarding functions are vastly improved over the previous versions. Front-end support (trainers, business analysts, product managers, etc.) is knowledgeable and easy to work with. Review collected by and hosted on G2.com. What do you dislike about Riskonnect Claims Management? System documentation is often of poor quality or out of date. The product is often slow to adopt support for modern platforms and technical standards. Support for custom development is awful; we have several client-specific developments and constantly have to reject new releases due to obvious show-stopping defects. "Fixes" often don't work or break something else. In general, it feels like a lower "standard of care" is applied to client-specific development. Review collected by and hosted on G2.com. What problems is Riskonnect Claims Management solving and how is that benefiting you? Ventiv Claims helped us modernize and streamline our business. It enabled us to consolidate multiple systems with different processes and standards into a unified solution and finally move away from many manual and paper-based activities. This has provided benefits in the quality and consistency of outcomes and enhanced our business intelligence and reporting capabilities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Chad T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad T.") CT Chad T. IT Manager Mid-Market (51-1000 emp.) 3/21/2023 "Ventiv Claims Enterprise" 2.5/5 What do you like best about Riskonnect Claims Management? Our adjusters are happy with it, it seems to be a good solution for claims handling from an end user perspective. Review collected by and hosted on G2.com. What do you dislike about Riskonnect Claims Management? It seems like there are frequent bugs, issues, and other roadblocks that make administering the system a challenge. Reporting and business rules do not always function as expected. Review collected by and hosted on G2.com. What problems is Riskonnect Claims Management solving and how is that benefiting you? Claims Enterprise allows us to administer claims for our clients, including adjuster notes and diaries, file documentation, reserves, and payments. From an administrative side we are able to extract data in a limited fashion for our business partners. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign SL Sue L. Senior Configuration Analyst - CO3 Mid-Market (51-1000 emp.) 3/22/2023 "Went Live 5/1/2022" 4/5 What do you like best about Riskonnect Claims Management? It is configurable for a lot of things so we can get solutions out to our claims team. It is also massive, lots of options. Review collected by and hosted on G2.com. What do you dislike about Riskonnect Claims Management? Anything that requires code to fix seems to take a long time to get applied to our production environment. Review collected by and hosted on G2.com. What problems is Riskonnect Claims Management solving and how is that benefiting you? Many. It is finalizing a long-term solution for ISO Claim Search, setting up links to our new Document system; setting up 3 dashboards for us; finalizing our Non-Recoverable Deductible/SIR workflow; finishing up Auto Assign. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign PH Peggy H. Small-Business (50 or fewer emp.) 3/21/2023 "Helpful and always able to answer questions" 4/5 What do you like best about Riskonnect Claims Management? How well they know their product and always have or find the answer Review collected by and hosted on G2.com. What do you dislike about Riskonnect Claims Management? Can be expensive and seems like you have to pay for any changes Review collected by and hosted on G2.com. What problems is Riskonnect Claims Management solving and how is that benefiting you? the system is very user friendly and have made training new adjusters much easier process. Many of our adjusters have never had prior experience with ventiv or workers compensation claim handling and Ventiv has been pretty easy to use and navigate for them . Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Tawni B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tawni B.") TB Tawni B. Executive Assistant To CEO & President Small-Business (50 or fewer emp.) 3/22/2023 "Ventiv is easy to learn and use." 4/5 What do you like best about Riskonnect Claims Management? I appreciate that the system allows me to upload and secure data quickly and easily. Review collected by and hosted on G2.com. What do you dislike about Riskonnect Claims Management? When there is a hiccup, it takes a long time to correct. Review collected by and hosted on G2.com. What problems is Riskonnect Claims Management solving and how is that benefiting you? On a loss run report we have our logo on the report dependant on the company we ran the report for and Ventiv wasn't pulling the logo correctly. We needed the logo on the report to share with the customer. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Cody W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cody W.") CW Cody W. Business Analyst Mid-Market (51-1000 emp.) 3/21/2023 "Generally our adjusters like the product, but we do have issues with the development speed." 3/5 What do you like best about Riskonnect Claims Management? The speed of the product is good and allows our team to be more efficient than our previous product. Review collected by and hosted on G2.com. What do you dislike about Riskonnect Claims Management? The development lifecycle is a major issue that we have discussed with Ventiv. We also have troubles with the service from the support team. Review collected by and hosted on G2.com. What problems is Riskonnect Claims Management solving and how is that benefiting you? We handle 40,000+ claims a year and Ventiv is our primary claims management software. When it comes to claims handling, we are more efficient. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Lisa M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa M.") LM Lisa M. Sr. VP of Claims & Risk Management Small-Business (50 or fewer emp.) 3/21/2023 "Ventiv Review" 4.5/5 What do you like best about Riskonnect Claims Management? CE is efficient and allows our adjusters to work efficiently. Our CSM is very helpful in providing solutions and being innovative to resolve issues. Review collected by and hosted on G2.com. What do you dislike about Riskonnect Claims Management? Adding modules and functionality can be expensive. Review collected by and hosted on G2.com. What problems is Riskonnect Claims Management solving and how is that benefiting you? CE allows us to manage claims and provide solutions to our members. CE allows our adjusters to work efficiently while allowing management to monitor progress and track productivity. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign YH yu h. Enterprise (\> 1000 emp.) 3/22/2023 "CE review" 4.5/5 What do you like best about Riskonnect Claims Management? new version running smoothly, no more browser depended Review collected by and hosted on G2.com. What do you dislike about Riskonnect Claims Management? we are at version of 5.4, we still encounter some small issues, like pointer issue, note pad has line return, I hope we will get rid of this when we upgrade Review collected by and hosted on G2.com. What problems is Riskonnect Claims Management solving and how is that benefiting you? save a lot of time, speed up the turn over rate for the claim Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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