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AA

Verified User in Accounting

Mid-Market (51-1000 emp.)

10/5/2017

"Revi"

4/5

What do you like best about Rise?

*Cloud based application

* Ease of use

*Modern UI Review collected by and hosted on G2.com.

What do you dislike about Rise?

Certain way the reports run and the way to get journal entry for payroll run Review collected by and hosted on G2.com.

Response from Joe Kitos of Rise

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Thank you for providing your feedback. Our team is currently working on enhancements to our reports and journal entry features. If you are experiencing issues or would like to share your product suggestions with us, please feel free to get in touch with our support team, as we’d love to hear from you.

All the very best,

The Rise People Team

info@risepeople.com

1-888-393-3483

KN

Kyle N.

Principal

Events Services

Mid-Market (51-1000 emp.)

9/16/2016

"Great Customer Service - Extremely Pleased"

5/5

What do you like best about Rise?

The customer service is extremely thoughtful, they are very helpful with any questions we have.

The sales process was painless, and I find the communication to always be high level and important. What sets RISE apart is they actually care about building value for your organization, and solving issues.

Inputting is a breeze, and integrates with our Punch Clock systems - simple export a CSV, and import it into a XLS and it just works.

A+ Review collected by and hosted on G2.com.

What do you dislike about Rise?

The portal for the employees could be offered and included with the base fee, but it's not a missing feature, just something that is a "would be nice!". Review collected by and hosted on G2.com.

BA

Barb A.

Partner

Staffing and Recruiting

Small-Business (50 or fewer emp.)

10/5/2015

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great payroll solution for our fast growing company!"

5/5

What do you like best about Rise?

Ease of use. We didn't have a payroll system in place prior to Paysavvy. The implementation team made it easy to get set-up correctly for employees in various locations across Canada. It's flexible for hourly, salaried and contract employees and allows for a lot of customization. Once set-up, you can just go about your business an not have to think about payroll. Just log in every couple of weeks to approve or make any adjustments. Also, adding new employees is easy and the Paysavvy team is highly responsive to any questions. Review collected by and hosted on G2.com.

What do you dislike about Rise?

Requirements during the implementation. As we didn't have anything in place, there is a time commitment, data collection and timelines to follow. This isn't something avoidable, and something to be expected when adding any new system/vendor, but the part of the process I enjoyed the least. Review collected by and hosted on G2.com.

CF

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

1/14/2016

"Not a happy Customer "

0/5

What do you like best about Rise?

Most staff are very polite and try to assist the best they can.

Review collected by and hosted on G2.com.

What do you dislike about Rise?

-web portal is very slow -inputting a nightmare , as a customer I am doing most of the work -no bill payment option for TD bank -no easy way to query monthly data for P&L reporting on accurate labour numbers -Vancouver time useless for customer service for clients in Toronto -pay is delay and sometimes does not hit employee accounts - 3 day processing -apparently we had a few issues when franchising a store and as franchisor I was removed from automatic debit ??? Review collected by and hosted on G2.com.

Recommendations to others considering Rise:

Make sure you compare pricing and web portal functions. Adp and ceridian are the top players in the payroll market and are much cheaper . Auto debit and bill payment function with all major canadian financial institutions is a must ! No recourse if a mistake is made on debit instructions .. No ownership or willingness to work with growing client that has 6 profiles with paysavvy . I will be moving my expanding business to a payroll service provider that is willing to work with our expansion Review collected by and hosted on G2.com.

What problems is Rise solving and how is that benefiting you?

No Benefits very expensive over 230 $ per pay run for 10 employees - better off using ceridian .. I have spoken to owner and voiced my concerns - unfortunately paysavvy is a small outfit that can't compete on pricing or customer support the we portal is very slow and not user friendly - I am not convinced that this company handle large franchisors .. At their price point they need to think of making the system easy and take more of an accounting role per months .. Ceridian 90$ vs paysavvy 230$ Not contest Review collected by and hosted on G2.com.

UO

Verified User in Online Media

Small-Business (50 or fewer emp.)

9/9/2015

"Paysavvy makes payroll easy!"

5/5

What do you like best about Rise?

There are so many things I love about paysavvy. The interface is so user friendly. Any payroll and employee information (past or present) is at your fingertips.

However, I think what I like best about Paysavvy is the support that paysavvy offers. It is AMAZING! Support is very quick to answer questions and they are all payroll experts;) Everyone is friendly and professional. I have had a couple of occasions when I realized that I needed to change a payrun after it was sent in. The support staff at Paysavvy were incredibly helpful in changing the payrun and making sure it still went out on time. If there is something with a payrun that is unusual, a paysavvy support member will call me to confirm before processing the payrun.

Payroll used to be a stressful task for me, now it is completely stress free! Review collected by and hosted on G2.com.

What do you dislike about Rise?

There is nothing about pasavvy that I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Rise:

You will never be sorry you switched to Paysavvy. Review collected by and hosted on G2.com.

What problems is Rise solving and how is that benefiting you?

Paysavvy has streamlined payroll for us as a company. It has saved time that would have been spent on processing payroll that now can be put into other areas. Especially helpful has been the JE utility created for payroll. Payroll can be imported into our accounting software quickly and easily using this utility. It also allows the flexibility to look at payroll in different ways by manipulating numbers according to different filters. Review collected by and hosted on G2.com.

GL

Gabriel L.

Director of Finance & Administration

Small-Business (50 or fewer emp.)

7/27/2015

"Flexible payroll system "

5/5

What do you like best about Rise?

The user interface is clean and easy to use. The reporting is extremely flexible and relatively easy to setup. The staff are knowledgeable and really easy to start chatting with on any page of the website. Implementation Review collected by and hosted on G2.com.

What do you dislike about Rise?

There seems to be a bit of a transition going on from external applications to in house development. This has lead to a slow process for implementing POT and human resource module. They promise me the new applications will be worth the wait. Review collected by and hosted on G2.com.

Recommendations to others considering Rise:

If you have the need to expense employees over complicated allocations, the reporting is really good. Review collected by and hosted on G2.com.

What problems is Rise solving and how is that benefiting you?

We've saved $4,000 a Year in doing the payroll in house vs. External payroll consultant, as well as a lower annual fee than simply accounting. I would say it also saves 10 hours / month of staff time. Review collected by and hosted on G2.com.

JL

John L.

Manager

Biotechnology

Mid-Market (51-1000 emp.)

6/13/2015

"A complete solution to your payroll "

5/5

What do you like best about Rise?

Likes:

- Cloud based that works on Tablets, Mobile phones and PC's

- User friendly interface that makes it easy to navigate throughout the application

- Quick responses by Customer service with solutions to all our problems

- Quick and easy payroll and this saves me time to do other tasks Review collected by and hosted on G2.com.

What do you dislike about Rise?

Dislike: None .. Zero .. NIL

Seriously, if i ever come across something i dislike, ill update this review immediately Review collected by and hosted on G2.com.

Recommendations to others considering Rise:

Great support, Great solution that covers all your HR, payroll and Attendance. Review collected by and hosted on G2.com.

What problems is Rise solving and how is that benefiting you?

As with any business its always about time management and cost effectiveness.

Our previous payroll processes was costing us both time and money but this has helped alot. Everyone is happy from the executives to the employees Review collected by and hosted on G2.com.

SL

Stephen L.

Owner

Information Services

Mid-Market (51-1000 emp.)

8/21/2015

"Paysavvy sets the standard in customer support"

5/5

What do you like best about Rise?

Being in the customer service business, Paysavvy sets the standard for excellence in customer service!! From sales to implementation to ongoing support they are eager to please, knowing who is calling them before you say hello, attentive and always available even in Eastern Standard Time - a pleasure to work with. We made the right choice in this choice of our supplier for payroll administration. Review collected by and hosted on G2.com.

What do you dislike about Rise?

Nothing. Review collected by and hosted on G2.com.

LC

Leslie C.

People and Culture Manager

Marketing and Advertising

Mid-Market (51-1000 emp.)

2/18/2015

"Want to look forward to payroll? Use Paysavvy"

5/5

What do you like best about Rise?

PaysSavvy breaks the typical mould of antiquated user interfaces and complicated menu features with its payroll. Everything is straight forward and easy to find, or even if it isn't, there's a handy CS rep waiting in a chat window at the bottom of the screen. I have never enjoyed payroll, especially when problems or special cases come up. Working with PaySavvy has left me with immense confidence in our payroll, and I even look forward to chatting with their CS team, when in the past with tho "other" guys I've dreaded to automated calling, queueing, and under trained staff. Review collected by and hosted on G2.com.

What do you dislike about Rise?

Currently there is a manual process for processing payroll in a small jurisdiction. If I could change one thing, I would love to be able to automate this, but I know it is a top priority for PaySavvy and they are working on it. Even still, they CS team makes the experience of these manual adjustment s not only palatable, but extremely easy for our payroll processing. Review collected by and hosted on G2.com.

Recommendations to others considering Rise:

Talk to them, ask the hard questins and they will surprise you every time. If you have EVER dealt with the "big guys" in payroll, you know what waiting on hold during T4 time and adjustment advice can feel like. This expereince is the exact opposite. I HIGHLY recommend PaySavvy to my network of HR professionals. They simply are easy to use, with a friendly interface and world class support. Review collected by and hosted on G2.com.

What problems is Rise solving and how is that benefiting you?

Payroll is easy now. It really is. Not that our payroll is overly complex, but the main issue that has been solved, in my opinion, is confidence in knowing the right answer is a chat session or phone call away. Even if I don't know the answer, or they may not know, they will find a CS rep or team member who does. Not one question, no matter how obscure or bizarre (even if it's only mildly related to payroll) has gone unanswered when directed to PaySavvy Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/14/2015

"The product is easy and great to use."

5/5

What do you like best about Rise?

The product is online access and can use anywhere. It is easy to process any payroll changes. The support team is always online and response quick. The reports are clear and can be download and print out easily. It is user friendly. Review collected by and hosted on G2.com.

What do you dislike about Rise?

Our company has US office and employees. I think PaySavvy should think provide US payroll service in the future. Review collected by and hosted on G2.com.