Local BC company. Good Marketing and options for future expansion. Thought our business could grow with this provider. Review collected by and hosted on G2.com.

Lack of standard rules and information for standard payroll requirements. Example: Stat Holiday Pay. You have to write and put in your own rule.

HORRIFIC customer support. Urgent payroll question over 24 hours and still waiting for an answer.

BC Stat pay payroll instructions are nonexistent, and Rise keeps referring us back on how to write our own payroll instructions. Review collected by and hosted on G2.com.

It is a Canadian company. It served the general purpose of payroll for our start-up. It had some great merits but in the latest update, the positives were really taken away. Review collected by and hosted on G2.com.

2 months ago, I signed up for their Rise Lite platform which was promised to be free for life up until 20 employees. Since then, I've signed an agreement that clearly says it is free for life. Last month I received a newsletter from them informing me that they are no longer offering free for life and that I will need to pay $30/mo + $6/mo/employee. It really felt like deceptive sales tactics to acquire users, get them to invest time and energy into learning how to use their product and flip the switch and make them pay.

Furthermore, their website's pricing page has absolutely no mention about a base $30/mo. Their cheapest plan is listed at $6/mo/employee (no disclaimer, no information about $30). I'm not sure if this $30 is exclusive to previous customers or to new customers as well. I sent them an email but they are currently dodging the question. Everything feels so shady here.

Other than the above, their product has quite a few bugs. It is not intuitive to use and you constantly need to reach out to their support or read their support page to figure out how to use their platform. Review collected by and hosted on G2.com.

Their product has a fairly simple interface Review collected by and hosted on G2.com.

Service was cut off unexpectedly by the company after over two years of use. Their Rise Lite product was sunset, despite being touted as Free for Life. Sure, I can't be upset at a company decision to change the cost of a product in order to try and optimize their revenue stream and lower expenses. What I can be upset about is getting no communication about this change and suddenly my account is deactivated and I cannot run payroll for my company. Review collected by and hosted on G2.com.

The user interface is relatively easy to navigate. Review collected by and hosted on G2.com.

The inability to upload larger PDFs (in the form of notes) Review collected by and hosted on G2.com.

New UI is easier to navigate and view certain features. Review collected by and hosted on G2.com.

Customer support is lacking, billing is a nightmare and the system works half the time. Review collected by and hosted on G2.com.

I like the platform, it was easy to use and very convenient from anywhere I also like the chart line which enables you to solve problems quickly. Review collected by and hosted on G2.com.

This software functions well though the actual tools, reports or features aren't the most intuitive and can always be improved. Review collected by and hosted on G2.com.

I like that Rise is a Canadian company and is able to keep our information on Canadian servers. Review collected by and hosted on G2.com.

Rise doesn't offer many of the features that I had come to expect from an HRIS. There is no document signing, it's difficult to set up specialized reporting structures, it's hard to find employee salary info in once place. It's just lacking. Review collected by and hosted on G2.com.

Automation with amazing support! Easy enough for a newbie like myself, and whenever I had a question, they resolved it. Review collected by and hosted on G2.com.

I can't think of anything! It was hard to get a hang of it, but that was because I didn't understand Payroll to start with, but Rise helped me overcome both of those Review collected by and hosted on G2.com.

I absolutely had to leave a review for the incredible service from Rise. The website is intuitive and user-friendly. When you first sign up, you can enroll in a free Webinar where they walk you through setting up. I am just amazed at the helpful, quick, and friendly service I receive. This truly is an example of a superior business.

The service is free when you have fewer than 20 employees, but I am certain that once my business grows I will stay with them, I highly recommend using Rise for all your payroll needs.

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was bit tricky as a new user to know what to do. the webinar was helpful but was very quick. Review collected by and hosted on G2.com.

The service desk people are very knowledgeable and helpful when you need them. The system itself works quickly and I am able to complete my payroll (15 people) within about 10 minutes. The reporting is more than adequate for my business analysis needs. Review collected by and hosted on G2.com.

Some of the Payroll instructions can be a bit confusing but the help desk people are able to help me choose the best one in the event I am unsure. Review collected by and hosted on G2.com.