I find the device inventory view genuinely useful because I can see at a glance which employee has a piece of equipment without cross-referencing a separate spreadsheet, which used to be how we did it before. Integration with our device management software has worked well too, since new laptops arrive preconfigured with the right security settings and software already installed before they reach the employee. This helps a lot when nobody is coming into an office to set things up in person. Performance has been steady even as our headcount has grown. The inventory stays accurate and responsive rather than becoming harder to manage as we scale. It's really easy for us to check the inventory and know the status of every device, either if it's with an employee or in storage. This way, we don't have issues with missing devices anymore. Review collected by and hosted on G2.com.
Pricing for the device management piece adds to the overall platform cost. Since we are a fully remote company where these features carry more weight for us than it might for an office-based company, I have to make the case that it's not just nice to have but generally core to how we operate, which took more convincing than I expected. The AI assistant has not offered much for IT-specific hardware questions. I was hoping for something that could help predict when equipment might need replacement based on usage patterns, but that proactive insight is not something the platform currently offers. Review collected by and hosted on G2.com.
