# Best Inbound Call Tracking Software *By [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)* Inbound call tracking software attributes incoming phone calls to their marketing sources by using unique, local, or toll-free numbers for advertisements, websites, pay-per-click campaigns, and keywords. Many solutions use dynamic number insertion (DNI) to dynamically display different trackable phone numbers based on a visitor’s traffic source. This allows organizations to track the effectiveness of specific marketing campaigns in generating leads. Inbound call tracking software products often go beyond basic tracking by offering advanced call recording, monitoring, and analytics to qualify leads and provide more granular reporting. Unlike [contact center tools](https://www.g2.com/categories/contact-center) that rely on interactive voice response (IVR) numbers or internal direct inward dialing (DID) numbers for call handling and routing, inbound call tracking platforms are primarily used by marketing teams to attribute calls to campaigns and channels. This enables organizations to analyze and optimize marketing campaigns and measure ROI across channels. Inbound call tracking products seamlessly integrate with [marketing analytics software](https://www.g2.com/categories/marketing-analytics), [attribution software](https://www.g2.com/categories/attribution?source=search), and [digital advertising tools](https://www.g2.com/categories/digital-advertising-tech), providing a means to streamline offline conversions into overall conversion funnels. They often integrate with [customer relationship management (CRM) software](https://www.g2.com/categories/crm) products to log and track leads for marketing and sales teams. Additionally, inbound call tracking software can have [outbound call tracking](https://www.g2.com/categories/outbound-call-tracking) features, which are frequently used by sales representatives, as well as [conversation intelligence](https://www.g2.com/categories/conversation-intelligence) features to transcribe and analyze inbound calls. To qualify for inclusion in the Inbound Call Tracking category, a product must: - Generate unique, trackable phone numbers for marketing attribution using local, toll-free, or dynamically inserted numbers (e.g., via DNI), and not rely solely on IVR or DID numbers intended for call handling rather than marketing tracking - Attribute incoming calls and texts to specific marketing sources such as ads, campaigns, keywords, or channels - Support call recording and monitoring for inbound calls made to tracking numbers - Provide real-time analytics and call reporting on marketing performance - Integrate with marketing or sales platforms such as digital advertising tech, CRM, or marketing analytics to support lead attribution and conversion tracking ## Top Inbound Call Tracking Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [CallRail](https://www.g2.com/products/callrail/reviews) | 4.5/5.0 (1,661 reviews) | Marketing attribution with AI call transcription | "[Effortless Call Tracking with AI Insights, Needs Setup Simplification](https://www.g2.com/survey_responses/callrail-review-11188871)" | | 2 | [800.com](https://www.g2.com/products/800-com/reviews) | 4.7/5.0 (1,000 reviews) | Toll-free vanity numbers with call forwarding | "[Intuitive Dashboard and Voicemail, But Texting Feature Could Use Improvement](https://www.g2.com/survey_responses/800-com-review-11866654)" | | 3 | [Invoca](https://www.g2.com/products/invoca/reviews) | 4.5/5.0 (926 reviews) | Marketing attribution with AI-powered call outcome signals | "[Smarter Call Routing and Campaign Tracking That Boosts Efficiency](https://www.g2.com/survey_responses/invoca-review-12640140)" | | 4 | [WhatConverts](https://www.g2.com/products/whatconverts/reviews) | 4.9/5.0 (309 reviews) | Marketing attribution with qualified lead feedback | "[WhatConverts has been great! It allows us to track conversions across multiple platforms!](https://www.g2.com/survey_responses/whatconverts-review-6796323)" | | 5 | [Phonexa](https://www.g2.com/products/phonexa/reviews) | 4.9/5.0 (162 reviews) | Call routing with intelligent lead distribution | "[Next-Level Customer Service That Made Our Tight Migration Seamless](https://www.g2.com/survey_responses/phonexa-review-12383024)" | | 6 | [CTM](https://www.g2.com/products/ctm-ctm/reviews) | 4.5/5.0 (727 reviews) | Multi-channel attribution with keyword-level call tracking | "[CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance](https://www.g2.com/survey_responses/ctm-review-10369199)" | | 7 | [Infinity Call Tracking](https://www.g2.com/products/infinity-call-tracking/reviews) | 4.6/5.0 (146 reviews) | Marketing attribution for phone-driven conversions | "[Bridges the ROI Gap for Calls, But Pricing Clarity without knowing call volumes can be hard](https://www.g2.com/survey_responses/infinity-call-tracking-review-11878642)" | | 8 | [Revenue.io](https://www.g2.com/products/revenue-io/reviews) | 4.7/5.0 (568 reviews) | Salesforce-native inbound call routing and attribution | "[Empowers Sales with Easy Call Review and Coaching](https://www.g2.com/survey_responses/revenue-io-review-13020882)" | | 9 | [Calltouch](https://www.g2.com/products/calltouch/reviews) | 4.4/5.0 (28 reviews) | Marketing attribution for paid ad call leads | "[Useful Tool for Call Tracking and Lead Analysis](https://www.g2.com/survey_responses/calltouch-review-12193253)" | | 10 | [Ringba](https://www.g2.com/products/ringba/reviews) | 4.9/5.0 (155 reviews) | Pay-per-call campaign routing and revenue optimization | "[Affordable Multi-Number Hosting with Fast, Human Support](https://www.g2.com/survey_responses/ringba-review-12994676)" | --- ## What Are the Most Common Questions About Inbound Call Tracking Software? *AI-generated · Last updated: May 26, 2026* ### Which Inbound Call Tracking platforms provide local number forwarding for multi-location businesses? Based on G2 reviews, [800.com](https://www.g2.com/products/800-com/reviews) stands out for businesses that need local or business-friendly numbers, forwarding, and centralized call handling across locations. According to verified users, teams use it to create dedicated business numbers, route calls to personal or team phones, unify communication for multi-location operations, and manage after-hours coverage. G2 reviewers mention flexible routing logic, quick setup, and features like voicemail, recording access, and notifications that help separate business calls from personal ones. Reviews also note use cases such as temporary campaign numbers, multi-location communication, and routing calls automatically to the right department or recipient. ### Which Inbound Call Tracking systems integrate with CRM and marketing automation tools? Based on G2 reviews, [CallRail](https://www.g2.com/products/callrail/reviews) is the strongest recent fit for buyers prioritizing CRM and marketing integrations. According to verified users, it connects with tools such as Google Ads, Google Analytics, GA4, Meta Ads, Salesforce databases, and CRM software to keep call data tied to campaigns and lead records. G2 reviewers mention straightforward setup for many integrations, cleaner attribution, and easier reporting back into ad platforms, though some note connector limitations with certain systems. Reviews consistently highlight value for teams that want inbound call data, recordings, transcripts, and lead-source details flowing into their broader marketing and sales workflows. ### What most trusted Inbound Call Tracking by agencies proving marketing ROI to clients based on user reviews? Based on G2 reviews, agency users most often describe trusted Inbound Call Tracking platforms as the ones that make attribution clear, client reporting easier, and support responsive when setup questions arise. According to verified users, agencies rely on these tools to show where calls come from, assess lead quality, and connect campaign activity to real outcomes instead of clicks alone. G2 reviewers mention that trust often comes from reliable call tracking, strong reporting, integrations with ad platforms and CRMs, and the ability to review recordings or transcripts when validating lead quality. Reviews in this category also show that agencies value platforms that reduce guesswork and help defend budget decisions with cleaner call-source visibility. **Here are some of the top-rated products on G2:** - [CallRail](https://www.g2.com/products/callrail/reviews) – used by agencies to validate campaign performance, prove ROI, and report on call quality and lead sources - [WhatConverts](https://www.g2.com/products/whatconverts/reviews) – helps agencies track calls, forms, and lead sources in one place for clearer client reporting - [CTM](https://www.g2.com/products/ctm-ctm/reviews) – supports agencies with call attribution, campaign measurement, and integrations for marketing reporting ### What most reliable Inbound Call Tracking based on reviews from agencies tracking high-volume calls? Based on G2 reviews, reliability in this category is tied to stable tracking, scalable routing, and the ability to manage many numbers, locations, or campaigns without losing visibility. According to verified users, agencies handling higher call volumes value platforms that keep reporting accessible, maintain clear source attribution, and support operational needs like call distribution, recordings, and dashboards. G2 reviewers mention reliability in terms of dependable performance, straightforward setup, and support teams that help when workflows become complex. Reviews also highlight concerns to watch for, including occasional export delays, call data lag, or routing complexity, which means buyers with high-volume environments should validate configuration needs carefully during evaluation. **Here are some of the top-rated products on G2:** - [CallRail](https://www.g2.com/products/callrail/reviews) – used across many businesses and accounts for call attribution, distribution, and campaign-level tracking - [CTM](https://www.g2.com/products/ctm-ctm/reviews) – supports complex call centers, large number inventories, routing, and campaign attribution workflows - [800.com](https://www.g2.com/products/800-com/reviews) – frequently praised for dependable setup, routing, and call management for business lines and campaigns ### What Inbound Call Tracking tools that attribute revenue directly to specific marketing campaigns? Based on G2 reviews, buyers looking to connect inbound calls to revenue-focused campaign analysis should look for tools reviewers use to tie calls back to channels, keywords, ads, and lead outcomes. According to verified users, these platforms help teams move beyond simple call counts by showing which campaigns generate qualified conversations, stronger leads, and clearer ROI discussions. G2 reviewers mention call attribution flowing into ad platforms, CRM records, and client reports, along with recordings or transcripts that help validate lead quality. Reviews also show that revenue attribution works best when the tool supports campaign-level visibility across paid and organic sources and makes it easier to compare calls, forms, and downstream results in one workflow. ### What are the best Inbound Call Tracking platforms that work with multiple marketing channels? Based on G2 reviews, the best-fit platforms for multi-channel marketing are the ones reviewers use to track inbound calls across paid search, social, websites, forms, and offline campaigns while keeping attribution clear. According to verified users, these tools help consolidate calls and related lead signals so marketing teams can compare which channels are driving better conversations and outcomes. G2 reviewers mention integrations with ad platforms and analytics tools, dynamic number usage, channel-level reporting, and easier optimization of budget once call sources are visible. Reviews also emphasize the importance of usable dashboards, call recordings, and simple setup so teams can manage multiple channels without relying on fragmented systems or manual reporting. **Here are some of the top-rated products on G2:** - [CallRail](https://www.g2.com/products/callrail/reviews) – tracks calls from channels like Google Ads, Facebook Ads, websites, and forms in one platform - [WhatConverts](https://www.g2.com/products/whatconverts/reviews) – captures calls, forms, chats, and transactions across multiple channels for unified attribution - [CTM](https://www.g2.com/products/ctm-ctm/reviews) – supports calls, texts, forms, chats, and ad integrations for broad multi-channel measurement ### What Inbound Call Tracking platforms that minimize call drops and maintain consistent tracking accuracy? Based on G2 reviews, buyers concerned about call reliability and tracking accuracy should prioritize platforms reviewers describe as dependable in day-to-day use and strong at preserving source-level attribution. According to verified users, consistent tracking matters most when platforms can show exactly where calls originated, keep recordings available, and avoid gaps that make lead analysis harder. G2 reviewers mention accurate call-source tracking, reliable number management, and clear reporting as strengths across leading tools, though some reviews also flag occasional call delays, data reflection lag, static on calls, or dropped-call issues depending on setup and environment. For this reason, reviews suggest evaluating both attribution quality and operational consistency together rather than treating them as separate buying criteria. ### What Inbound Call Tracking software with call recording and transcription for quality assurance? Based on G2 reviews, call recording and transcription are widely used in this category for quality assurance, lead qualification, and coaching. According to verified users, these features help teams review missed details, monitor how staff handle inquiries, identify qualified leads, and find patterns without listening to every call from start to finish. G2 reviewers mention transcripts, AI summaries, call recordings, keyword spotting, and tagging as useful for QA workflows, training, and faster reporting. Reviews also note that transcription quality can vary with accents, noise, or certain calls, so buyers should compare how much they value transcript speed versus perfect accuracy. Overall, reviewers see recording and transcription as central to coaching and campaign optimization. ### What best Inbound Call Tracking software for agencies tracking customer calls and campaign ROI? Based on G2 reviews, agency buyers typically favor platforms that make it easy to track customer calls, evaluate lead quality, and connect campaign activity to ROI discussions with clients. According to verified users, the strongest options support call recordings, source attribution, campaign-level reporting, and workflows that help agencies justify spend and adjust budgets with confidence. G2 reviewers mention that agencies also value tools that are easy to roll out across multiple clients, provide responsive support, and integrate with ad platforms or CRMs. Reviews suggest the best software for this use case is less about one feature and more about having dependable attribution, practical reporting, and enough operational flexibility to support several accounts efficiently. **Here are some of the top-rated products on G2:** - [CallRail](https://www.g2.com/products/callrail/reviews) – helps agencies track marketing calls, review lead quality, and report campaign performance to clients - [WhatConverts](https://www.g2.com/products/whatconverts/reviews) – centralizes call and lead tracking for agencies that need clearer attribution and client-friendly reporting - [CTM](https://www.g2.com/products/ctm-ctm/reviews) – supports agencies with source tracking, reporting, and call data tied to campaign optimization ### What highest rated Inbound Call Tracking for marketing professionals attributing revenue to campaigns? Based on G2 reviews, marketing professionals looking for highly rated Inbound Call Tracking tools tend to value products that combine clear attribution, strong reporting, and usable integrations for campaign analysis. According to verified users, the top experiences come from platforms that reveal which calls came from which channels, help assess lead quality, and make revenue conversations with leadership or clients easier to support. G2 reviewers mention benefits such as tying calls to ads or keywords, reviewing transcripts and recordings, and passing cleaner conversion data into broader marketing workflows. Reviews also show that highly rated tools stand out when they simplify optimization decisions rather than just increasing visibility into call volume alone. ## G2 Grid® for Inbound Call Tracking Software ![G2 Grid® for Inbound Call Tracking Software plotting products by satisfaction and market presence](https://www.g2.com/categories/inbound-call-tracking/grids.png?focus%5B%5D=3326&focus%5B%5D=125374&focus%5B%5D=3063&focus%5B%5D=15218&focus%5B%5D=41209&focus%5B%5D=3330&focus%5B%5D=15703&focus%5B%5D=5826) Highlighted products: CallRail, 800.com, Invoca, WhatConverts, Phonexa, CTM, Infinity Call Tracking, and Revenue.io. Underlying data: [Grid® JSON](https://www.g2.com/categories/inbound-call-tracking/grids.json?focus%5B%5D=callrail&focus%5B%5D=800-com&focus%5B%5D=invoca&focus%5B%5D=whatconverts&focus%5B%5D=phonexa&focus%5B%5D=ctm-ctm&focus%5B%5D=infinity-call-tracking&focus%5B%5D=revenue-io) ## How Many Inbound Call Tracking Software Products Does G2 Track? **Total Products under this Category:** 94 ### Category Stats (Jul 2026) - **Average Rating**: 4.45/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: CallRail (+0.02%) - Among all products in this category, CallRail recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank Inbound Call Tracking Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 6,900+ Authentic Reviews - 94+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Inbound Call Tracking Software Is Best for Your Use Case? - **Leader:** [CallRail](https://www.g2.com/products/callrail/reviews) - **Highest Performer:** [Ringostat](https://www.g2.com/products/ringostat/reviews) - **Easiest to Use:** [800.com](https://www.g2.com/products/800-com/reviews) - **Top Trending:** [WhatConverts](https://www.g2.com/products/whatconverts/reviews) - **Best Free Software:** [CallRail](https://www.g2.com/products/callrail/reviews) --- **Sponsored** ### Scrut Automation Scrut Automation is a leading compliance automation platform designed for fast-growing businesses looking to streamline security, risk, and compliance without disrupting operations. It centralizes compliance functions, automates evidence collection, and simplifies audits, helping security teams reduce compliance efforts. 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[CallRail](https://www.g2.com/products/callrail/reviews) CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,661 **How Do G2 Users Rate CallRail?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Performance and Reliability:** 8.8/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 8.7/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 8.7/10 (Category avg: 8.8/10) **Who Is the Company Behind CallRail?** - **Seller:** [CallRail](https://www.g2.com/sellers/callrail) - **Company Website:** https://www.callrail.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @CallRail (6,067 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2567008/ (353 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Real Estate - **Company Size:** 73% Small-Business, 22% Mid-Market #### What Are CallRail's Pros and Cons? **Pros:** - Ease of Use (109 reviews) - Features (102 reviews) - Call Tracking (90 reviews) - Helpful (76 reviews) - Call Recording (64 reviews) **Cons:** - Missing Features (29 reviews) - Integration Issues (26 reviews) - Call Issues (23 reviews) - Expensive (22 reviews) - Learning Curve (22 reviews) ### What Do G2 Reviewers Say About CallRail? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of CallRail, streamlining call management and enhancing tracking efficiency. - Users value CallRail's **user-friendly platform and effective call tracking** , enhancing their ability to manage and convert leads efficiently. - Users value the **powerful insights** from CallRail, effectively tracking calls and optimizing marketing campaigns with clarity. - Users highly value the **powerful insights** provided by CallRail, enhancing clarity on campaign effectiveness and tracking. - Users value the **call recording features** of CallRail, enhancing customer satisfaction and offering seamless communication tools. **Cons:** - Users are disappointed by the **missing features** like better integrations and more natural AI voice interactions. - Users face significant **integration issues** with CallRail, particularly with third-party apps and CRM systems. - Users face **call issues** with CallRail, including difficulties in forwarding calls and CRM integration complications. - Users find CallRail's **expensive pricing** adds up quickly, making it challenging to justify combined costs with other services. - Users find the **learning curve steep** with CallRail, as managing settings and numbers is often time-consuming. #### What Are Recent G2 Reviews of CallRail? **"[Effortless Call Tracking with AI Insights, Needs Setup Simplification](https://www.g2.com/survey_responses/callrail-review-11188871)"** **Rating:** 4.5/5.0 stars *— Kevin D.* [Read full review](https://www.g2.com/survey_responses/callrail-review-11188871) --- **"[Clear Campaign Call Tracking That Improves Marketing Decisions](https://www.g2.com/survey_responses/callrail-review-13096355)"** **Rating:** 4.5/5.0 stars *— Brandon S.* [Read full review](https://www.g2.com/survey_responses/callrail-review-13096355) --- #### What Are G2 Users Discussing About CallRail? - [I'm new to CallRail and can't figure out how to integrate it with my marketing analytics. Any guidance?](https://www.g2.com/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance) - [What is CallRail used for?](https://www.g2.com/discussions/callrail-what-is-callrail-used-for) - [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-temporarily-disable-chrome-remote-desktop) - [How do I cancel CallRail?](https://www.g2.com/discussions/how-do-i-cancel-callrail) - 1 comment - [Is CallRail free?](https://www.g2.com/discussions/is-callrail-free) - 2 comments ### 2. [800.com](https://www.g2.com/products/800-com/reviews) Know Which Marketing Efforts Are Actually Driving Calls and Customers. 800.com helps small businesses and agencies grow smarter by turning everyday phone calls into actionable insights. With a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team - all from one simple dashboard. For agencies and advanced users, 800.com supports powerful tools like: 📶Dynamic Number Insertion (DNI) to track exact sources of inbound calls ✅Integrations with GA4, Google Ads, Meta, and Microsoft Ads 💻Client-level account management with white-labeled dashboards Built for SMBs but scalable for agencies, 800.com also includes: 📞 Call forwarding, voicemail, and customizable IVR 🔁 Call recording and transcription with playback for training or QA 👱Enhanced caller ID, complete with name, email and address 📈 In-depth call analytics and reporting 💬 SMS campaigns for direct customer engagement 📲Mobile app so your business line goes everywhere you go For agencies managing multiple clients, 800.com provides agency-level capabilities, including client management features and white-labeled dashboards. This functionality allows agencies to efficiently oversee various accounts while maintaining a consistent brand experience for their clients. With the upcoming advanced AI features, such as sentiment analysis, 800.com is poised to deliver even greater insights into customer interactions, making it a powerful tool for businesses aiming to elevate their marketing strategies and customer service. Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too! Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions - without the complexity of traditional phone systems. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,000 **How Do G2 Users Rate 800.com?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.1/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 8.5/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind 800.com?** - **Seller:** [800.com](https://www.g2.com/sellers/800-com) - **Company Website:** https://www.800.com - **Year Founded:** 2008 - **HQ Location:** Sarasota, Florida - **LinkedIn® Page:** https://www.linkedin.com/company/800-com (43 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Construction, Retail - **Company Size:** 79% Small-Business, 12% Mid-Market #### What Are 800.com's Pros and Cons? **Pros:** - Ease of Use (303 reviews) - Easy Setup (234 reviews) - Customer Support (170 reviews) - Number Management (142 reviews) - Positive Experience (116 reviews) **Cons:** - Expensive (50 reviews) - Learning Curve (25 reviews) - Limited Features (25 reviews) - Number Management (25 reviews) - Call Connectivity Issues (21 reviews) ### What Do G2 Reviewers Say About 800.com? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of 800.com, enabling quick setup and seamless connectivity with everyone. - Users value the **easy setup** of 800.com, finding it intuitive for managing telecom features effortlessly. - Users appreciate the **helpful customer support** of 800.com, especially for seamless onboarding and timely issue resolution. - Users value the **efficient number management** by 800.com, enabling easy call forwarding and cost savings. - Users appreciate the **easy setup and reporting features** of 800.com, enhancing contact management and overall satisfaction. **Cons:** - Users find the **pricing to be on the higher side** , especially for additional features and multiple lines. - Users find the **learning curve challenging** , especially for those unfamiliar with phone systems and navigation. - Users feel that 800.com has **limited features** , particularly in customization and functionality within the app. - Users find the **limited app features for number management** frustrating, preferring the website's capabilities. - Users face **call connectivity issues** with 800.com, affecting voicemail access and text message functionality. #### What Are Recent G2 Reviews of 800.com? **"[Perfect for Small Businesses and Remote Teams](https://www.g2.com/survey_responses/800-com-review-13060426)"** **Rating:** 5.0/5.0 stars *— Luis H.* [Read full review](https://www.g2.com/survey_responses/800-com-review-13060426) --- **"[Intuitive Dashboard and Voicemail, But Texting Feature Could Use Improvement](https://www.g2.com/survey_responses/800-com-review-11866654)"** **Rating:** 4.0/5.0 stars *— Stephanie E.* [Read full review](https://www.g2.com/survey_responses/800-com-review-11866654) --- #### What Are G2 Users Discussing About 800.com? - [What is 800.com used for?](https://www.g2.com/discussions/what-is-800-com-used-for) - 1 comment ### 3. [Invoca](https://www.g2.com/products/invoca/reviews) Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as: • 6 of the top 10 US health systems • 4 of the top 6 US mortgage lenders • 5 of the top 10 US property & casualty insurance companies • 5 of the top 7 US telecommunications companies To see more customer results, visit www.invoca.com/customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 926 **How Do G2 Users Rate Invoca?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.2/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 8.7/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.1/10 (Category avg: 8.8/10) **Who Is the Company Behind Invoca?** - **Seller:** [Invoca](https://www.g2.com/sellers/invoca) - **Company Website:** https://www.invoca.com/ - **Year Founded:** 2008 - **HQ Location:** Santa Barbara, CA - **Twitter:** @Invoca (4,204 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/210676/ (383 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Digital Marketing Manager, Marketing Manager - **Top Industries:** Marketing and Advertising, Hospital & Health Care - **Company Size:** 38% Small-Business, 33% Mid-Market #### What Are Invoca's Pros and Cons? **Pros:** - Helpful (28 reviews) - Ease of Use (25 reviews) - Analytics (23 reviews) - Customer Support (20 reviews) - Attribution Accuracy (19 reviews) **Cons:** - Learning Curve (9 reviews) - Missing Features (9 reviews) - Call Issues (8 reviews) - Complexity (8 reviews) - Complex Setup (8 reviews) ### What Do G2 Reviewers Say About Invoca? *AI-generated summary from verified user reviews* **Pros:** - Users value the **excellent support** from Invoca, with dedicated specialists enhancing their success and experience. - Users find Invoca's platform **easy to navigate** , aided by helpful training and intuitive dashboards for enhanced performance insights. - Users appreciate the **deep analytics capabilities** of Invoca, linking marketing efforts directly to customer conversations and insights. - Users commend the **responsiveness and knowledge of Invoca's customer support** , enhancing overall user experience and satisfaction. - Users value the **attribution accuracy** of Invoca, enabling effective spending optimization and deeper insights into marketing performance. **Cons:** - Users note the **steep learning curve** with Invoca, emphasizing the need for better training and user-friendly design. - Users are frustrated by Invoca's **missing features** like Spanish translation and limited functionality outside the U.S. - Users face **call issues** with Invoca, struggling with complex functionalities and lack of Microsoft Ads integration. - Users find the **complexity of reporting and integrations** challenging, hindering effective use and scalability of Invoca. - Users find the **complex setup** of Invoca a challenge, requiring time and effort for proper integration and customization. #### What Are Recent G2 Reviews of Invoca? **"[Smarter Call Routing and Campaign Tracking That Boosts Efficiency](https://www.g2.com/survey_responses/invoca-review-12640140)"** **Rating:** 4.5/5.0 stars *— Prajwal E.* [Read full review](https://www.g2.com/survey_responses/invoca-review-12640140) --- **"[Deep Call Insights and Proactive Support That Elevate Our Media Strategy](https://www.g2.com/survey_responses/invoca-review-12570137)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/invoca-review-12570137) --- #### What Are G2 Users Discussing About Invoca? - [What is Invoca used for?](https://www.g2.com/discussions/what-is-invoca-used-for) ### 4. [WhatConverts](https://www.g2.com/products/whatconverts/reviews) WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working. Use WhatConverts for call tracking, form tracking, and chat tracking for all leads. For PPC ads, WhatConverts offers keyword call tracking that reveals which campaigns work best. WhatConverts also has robust lead management and lead reporting. It's more than just call tracking software; it's a complete lead tracking, managing and reporting dashboard. **Average Rating:** 4.9/5.0 **Total Reviews:** 309 **How Do G2 Users Rate WhatConverts?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.4/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.3/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.3/10 (Category avg: 8.8/10) **Who Is the Company Behind WhatConverts?** - **Seller:** [WhatConverts](https://www.g2.com/sellers/whatconverts) - **Company Website:** https://www.whatconverts.com - **Year Founded:** 2014 - **HQ Location:** Charlotte, NC - **Twitter:** @whatconverts (273 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9313296/ (46 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Construction - **Company Size:** 87% Small-Business, 12% Mid-Market #### What Are WhatConverts's Pros and Cons? **Pros:** - Customer Support (82 reviews) - Helpful (66 reviews) - Ease of Use (54 reviews) - Easy Setup (33 reviews) - Attribution Accuracy (32 reviews) **Cons:** - Expensive (15 reviews) - Learning Curve (12 reviews) - Integration Issues (10 reviews) - Missing Features (10 reviews) - Learning Difficulty (9 reviews) ### What Do G2 Reviewers Say About WhatConverts? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **outstanding customer support** from WhatConverts, highlighting their fast responses and helpful follow-ups. - Users value the **outstanding support** from WhatConverts, making implementation and problem resolution seamless and efficient. - Users appreciate the **ease of use** of WhatConverts, simplifying conversion tracking with a user-friendly interface and integration. - Users value the **easy setup** of WhatConverts, allowing seamless integration and quick implementation for effective tracking. - Users value the **unmatched attribution accuracy** of WhatConverts, enhancing their ability to track leads effectively. **Cons:** - Users note that WhatConverts is **not the cheapest solution** , but many believe its value justifies the cost. - Users find that the **learning curve** can be challenging, especially for transitioning between account types and integrations. - Users note **integration issues** with WhatConverts, desiring more direct CRM connections for easier setup and data use. - Users desire **enhanced lead segmentation** options and better CRM integrations to improve their tracking and insights. - Users find the **learning difficulty** challenging due to unclear features and a complex user interface. #### What Are Recent G2 Reviews of WhatConverts? **"[WhatConverts has been great! It allows us to track conversions across multiple platforms!](https://www.g2.com/survey_responses/whatconverts-review-6796323)"** **Rating:** 5.0/5.0 stars *— Yasser G.* [Read full review](https://www.g2.com/survey_responses/whatconverts-review-6796323) --- **"[Excellent User Experience with Highly Responsive Support](https://www.g2.com/survey_responses/whatconverts-review-12781413)"** **Rating:** 5.0/5.0 stars *— Zavier D.* [Read full review](https://www.g2.com/survey_responses/whatconverts-review-12781413) --- #### What Are G2 Users Discussing About WhatConverts? - [What is WhatConverts used for?](https://www.g2.com/discussions/what-is-whatconverts-used-for) - 1 comment ### 5. [Phonexa](https://www.g2.com/products/phonexa/reviews) Phonexa is the performance marketing platform that unifies call tracking and routing, lead tracking and distribution, compliance, and marketing analytics within one powerful ecosystem. Its two core modules, Call Logic for intelligent call tracking and routing and LMS Sync for automated lead management, power Phonexa’s performance engine. Together, they connect every inbound call and lead with real-time analytics, attribution, and automation tools that increase the ROI on every lead or call. Additional plug-ins such as iClear, iClaim, AI Call Agents, and Managed Services expand the platform’s capabilities to enhance compliance, streamline workflows, and fuel intelligent growth. Built for brands, agencies, publishers, and affiliate networks, Phonexa delivers advanced solutions for fraud prevention, data compliance, and workflow automation. From optimizing lead flow and improving call performance to ensuring transparency and regulatory compliance, Phonexa empowers marketing teams to scale smarter and faster. Phonexa gives marketers unmatched clarity, control, and efficiency across every customer acquisition channel. Learn more on www.Phonexa.com. **Average Rating:** 4.9/5.0 **Total Reviews:** 162 **How Do G2 Users Rate Phonexa?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) - **Performance and Reliability:** 10.0/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.9/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Phonexa?** - **Seller:** [Phonexa](https://www.g2.com/sellers/phonexa) - **Company Website:** https://www.phonexa.com - **Year Founded:** 2016 - **HQ Location:** Glendale, CA - **Twitter:** @PhonexaCalls (386 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/phonexa/ (168 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, CEO - **Top Industries:** Marketing and Advertising, Financial Services - **Company Size:** 86% Small-Business, 10% Mid-Market #### What Are Phonexa's Pros and Cons? **Pros:** - Customer Support (64 reviews) - Ease of Use (45 reviews) - Helpful (38 reviews) - Positive Experience (34 reviews) - Features (32 reviews) **Cons:** - Learning Curve (24 reviews) - Steep Learning Curve (20 reviews) - Complex Setup (11 reviews) - Difficult Learning (10 reviews) - Not Intuitive (6 reviews) ### What Do G2 Reviewers Say About Phonexa? *AI-generated summary from verified user reviews* **Pros:** - Users praise Phonexa's **exceptional customer support** , noting its knowledgeable team and outstanding assistance for business growth. - Users find Phonexa to be **easy to use** after training, enhancing their operational efficiency and satisfaction. - Users find the **support team's helpfulness** invaluable, providing essential assistance for successful campaign setup and troubleshooting. - Users value the **excellent functionality and support** of Phonexa, enhancing their lead generation and call tracking efforts. - Users value the **extensive and customizable features** of Phonexa, making campaign management a breeze. **Cons:** - Users find a **steep learning curve** with Phonexa's complexity, suggesting more guidance for a smoother onboarding experience. - Users experience a **steep learning curve** initially but acknowledge the long-term benefits once mastered. - Users find the **complex setup** of Phonexa challenging, requiring additional guidance and support for effective use. - Users find the **difficult learning** curve challenging, requiring time and effort to master Phonexa's features effectively. - Users find the Phonexa interface to be **not intuitive** , requiring additional support for effective use and setup. #### What Are Recent G2 Reviews of Phonexa? **"[Next-Level Customer Service That Made Our Tight Migration Seamless](https://www.g2.com/survey_responses/phonexa-review-12383024)"** **Rating:** 5.0/5.0 stars *— Simon A.* [Read full review](https://www.g2.com/survey_responses/phonexa-review-12383024) --- **"[Effortless Call Routing with Outstanding Support](https://www.g2.com/survey_responses/phonexa-review-12707395)"** **Rating:** 5.0/5.0 stars *— Charm S.* [Read full review](https://www.g2.com/survey_responses/phonexa-review-12707395) --- #### What Are G2 Users Discussing About Phonexa? - [How has Phonexa supported your marketing efforts, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-phonexa-supported-your-marketing-efforts-and-what-features-do-you-find-most-valuable) - 1 comment - [What does Phonexa do?](https://www.g2.com/discussions/what-does-phonexa-do) - 2 comments - [What is phone call tracking?](https://www.g2.com/discussions/what-is-phone-call-tracking) - 1 comment - [How does call tracking software work?](https://www.g2.com/discussions/how-does-call-tracking-software-work) - 1 comment ### 6. [CTM](https://www.g2.com/products/ctm-ctm/reviews) CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. **Average Rating:** 4.5/5.0 **Total Reviews:** 727 **How Do G2 Users Rate CTM?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.1/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 8.9/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind CTM?** - **Seller:** [CTM](https://www.g2.com/sellers/ctm) - **Company Website:** https://www.ctm.com/ - **Year Founded:** 2009 - **HQ Location:** 231 Najoles Rd Suite 500, Millersville, MD 21108 - **LinkedIn® Page:** https://www.linkedin.com/company/5377709/ (114 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Marketing and Advertising, Internet - **Company Size:** 65% Small-Business, 30% Mid-Market #### What Are CTM's Pros and Cons? **Pros:** - Customer Support (49 reviews) - Ease of Use (47 reviews) - Helpful (43 reviews) - Call Tracking (30 reviews) - Features (28 reviews) **Cons:** - Learning Curve (23 reviews) - Complexity (15 reviews) - Difficult Navigation (15 reviews) - Steep Learning Curve (15 reviews) - Missing Functionality (11 reviews) ### What Do G2 Reviewers Say About CTM? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive customer support** of CTM, ensuring quick assistance and a user-friendly experience. - Users find CTM **easy to use** , benefiting from intuitive design and excellent support for optimizing call management. - Users praise CTM's **outstanding customer support** and user-friendly implementation, enhancing their overall experience and operations. - Users value the **accurate call tracking** of CTM, enhancing marketing insights and team training effectiveness. - Users love the **user-friendly interface** of CTM, coupled with exceptional customer support and robust tracking capabilities. **Cons:** - Users find the **learning curve quite steep** , making it challenging to effectively use the CTM features. - Users find the **complexity** of CTM's features overwhelming, making the learning curve steep and frustrating. - Users find **difficult navigation** in CallTrackingMetrics, especially new users trying to manage reports and updates. - Users find the **learning curve steep** , making setup and integration with CallTrackingMetrics quite challenging. - Users find the **missing functionality** of preset templates and global number availability a significant limitation in CTM. #### What Are Recent G2 Reviews of CTM? **"[CallTrackingMetrics the #1 call center VOIP software.](https://www.g2.com/survey_responses/ctm-review-5310809)"** **Rating:** 5.0/5.0 stars *— Alex F.* [Read full review](https://www.g2.com/survey_responses/ctm-review-5310809) --- **"[CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance](https://www.g2.com/survey_responses/ctm-review-10369199)"** **Rating:** 4.5/5.0 stars *— Loganathan V.* [Read full review](https://www.g2.com/survey_responses/ctm-review-10369199) --- #### What Are G2 Users Discussing About CTM? - [What is CallTrackingMetrics used for?](https://www.g2.com/discussions/what-is-calltrackingmetrics-used-for) ### 7. [Infinity Call Tracking](https://www.g2.com/products/infinity-call-tracking/reviews) Built by marketers for marketers, Infinity’s AI-powered call tracking shows you what happens before, during, and after every call, so you can: • Fill attribution blind spots and get credit for the true impact of your work • Improve targeting with high-intent, first-party data • Cut waste to reduce cost-per-lead and drive down acquisition costs • Improve performance across PPC, SEO, and Paid Social • Create better customer experiences • Boost conversion rates at the top and bottom of your funnel Infinity’s granular visitor-level call tracking and conversation analytics are ISO 27001 and PCI DSS Certified. Handling millions of calls across 75 countries and industry-leading security makes sure the data from every single one of them stays secure. The Infinity platform has been built by a multi-award-winning development team with the support of major cloud partners like Google and AWS. Their collective expertise ensures market-leading reliability. Backed by a highly decorated customer success team that spans the UK, Europe, and the USA, users are fully supported as they strive to make smarter decisions and provide a better customer experience. An open API and a complete set of out-of-the-box integrations make it easy for users to send call data into key platforms, share customer journeys and insights that aid closing with call handling teams, and improve conversion rates throughout the funnel. Key results users have achieved include: • 79% increase in conversions for Flight Centre • 64% reduction in Customer Acquisition Costs (CAC) for Pendragon • 50% reduction in call centre costs for Access Self Storage **Average Rating:** 4.6/5.0 **Total Reviews:** 146 **How Do G2 Users Rate Infinity Call Tracking?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.1/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 8.8/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Infinity Call Tracking?** - **Seller:** [Infinity Tracking](https://www.g2.com/sellers/infinity-tracking) - **Year Founded:** 2010 - **HQ Location:** Reigate, Surrey - **Twitter:** @_infinity_co (1,054 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/947411/ (423 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Digital Marketing Manager - **Top Industries:** Leisure, Travel & Tourism, Marketing and Advertising - **Company Size:** 46% Mid-Market, 28% Small-Business #### What Are Infinity Call Tracking's Pros and Cons? **Pros:** - Customer Support (20 reviews) - Call Tracking (17 reviews) - Reporting (15 reviews) - Helpful (14 reviews) - Easy Integrations (12 reviews) **Cons:** - Expensive (5 reviews) - Inaccurate Reporting (4 reviews) - Inadequate Reporting (4 reviews) - Call Limitations (3 reviews) - Learning Curve (3 reviews) ### What Do G2 Reviewers Say About Infinity Call Tracking? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **responsive customer support** at Infinity Call Tracking, enhancing their overall experience and satisfaction. - Users appreciate the **ease of reporting and accurate call attribution** provided by Infinity Call Tracking, enhancing campaign insights. - Users value the **detailed reporting and integrations** of Infinity Call Tracking, enhancing their business operations effectively. - Users appreciate the **responsive and helpful support** from Infinity Call Tracking, enhancing their overall experience seamlessly. - Users value the **easy integrations** of Infinity Call Tracking, enhancing their ability to optimize marketing campaigns effectively. **Cons:** - Users find the **pricing to be high** , especially for marketers, making it a less accessible option. - Users report **inaccurate reporting** that complicates data integration and hampers effective use of the service. - Users experience **inadequate reporting** capabilities, facing challenges with data discrepancies and unclear documentation. - Users face **call limitations** and support challenges with Infinity Call Tracking, impacting user experience and functionality. - Users find the **learning curve steep** due to advanced features and report locations being confusing and not intuitive. #### What Are Recent G2 Reviews of Infinity Call Tracking? **"[Bridges the ROI Gap for Calls, But Pricing Clarity without knowing call volumes can be hard](https://www.g2.com/survey_responses/infinity-call-tracking-review-11878642)"** **Rating:** 5.0/5.0 stars *— Stuart L.* [Read full review](https://www.g2.com/survey_responses/infinity-call-tracking-review-11878642) --- **"[Valuable Insights and Outstanding Support](https://www.g2.com/survey_responses/infinity-call-tracking-review-12043859)"** **Rating:** 5.0/5.0 stars *— Demi F.* [Read full review](https://www.g2.com/survey_responses/infinity-call-tracking-review-12043859) --- #### What Are G2 Users Discussing About Infinity Call Tracking? - [Do you recommend Infinity Call Tracking for businesses looking to improve their call analytics?](https://www.g2.com/discussions/do-you-recommend-infinity-call-tracking-for-businesses-looking-to-improve-their-call-analytics) - 1 comment - [What is Infinity Call Tracking used for?](https://www.g2.com/discussions/what-is-infinity-call-tracking-used-for) - [What is dynamic call tracking?](https://www.g2.com/discussions/what-is-dynamic-call-tracking) - [What is a call tracking number?](https://www.g2.com/discussions/what-is-a-call-tracking-number) - [How does call tracking work?](https://www.g2.com/discussions/infinity-call-tracking-how-does-call-tracking-work) ### 8. [Revenue.io](https://www.g2.com/products/revenue-io/reviews) Revenue.io is a Salesforce-native revenue platform that unifies sales engagement, sales dialer, conversation intelligence, sales enablement, revenue intelligence, and real-time coaching in a single system. Unlike standalone tools that sit outside the CRM and sync data back later, Revenue.io operates directly inside Salesforce. Every call, email, meeting, and engagement signal is captured and recorded in the CRM in real time. The platform is designed to improve sales execution while preserving Salesforce as the system of record. Learn more at www.revenue.io. **Average Rating:** 4.7/5.0 **Total Reviews:** 568 **How Do G2 Users Rate Revenue.io?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.4/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.3/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Revenue.io?** - **Seller:** [Revenue.io](https://www.g2.com/sellers/revenue-io) - **Year Founded:** 2012 - **HQ Location:** Los Angeles, CA - **Twitter:** @revenue_io (4,277 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2625815/ (102 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Mid-Market, 22% Small-Business #### What Are Revenue.io's Pros and Cons? **Pros:** - Customer Support (32 reviews) - Ease of Use (28 reviews) - Helpful (28 reviews) - Easy Setup (25 reviews) - Salesforce Integration (25 reviews) **Cons:** - Call Issues (10 reviews) - Missing Features (8 reviews) - Limited Features (7 reviews) - Connection Issues (6 reviews) - Dialer Issues (6 reviews) ### What Do G2 Reviewers Say About Revenue.io? *AI-generated summary from verified user reviews* **Pros:** - Users rave about the **exceptional customer support** from Revenue.io, appreciating quick and friendly responses to their needs. - Users find Revenue.io **very easy to use and intuitive** , appreciating its seamless integration and organized approach to customer interactions. - Users value the **exceptional support** from Revenue.io, appreciating prompt and friendly assistance throughout their implementation process. - Users praise the **easy setup** process of Revenue.io, noting seamless implementation and excellent support from the team. - Users appreciate the **seamless Salesforce integration** of Revenue.io, significantly enhancing their sales operations and efficiency. **Cons:** - Users face **call issues** with disconnections and difficulties tracking recent calls, impacting their overall experience. - Users desire **enhanced features** like AI integration, better support systems, and UI improvements in Revenue.io. - Users find the **limited features** of Revenue.io restrict functionality, particularly with integrations and mobile capabilities. - Users report **connection issues** with Revenue.io, especially with dropped calls and unreliable mobile functionality. - Users experience **dialer issues** that complicate tracking calls and hinder effective troubleshooting during usage. #### What Are Recent G2 Reviews of Revenue.io? **"[Effortless Sales Automation with Salesforce Integration](https://www.g2.com/survey_responses/revenue-io-review-12801480)"** **Rating:** 4.5/5.0 stars *— Alex M.* [Read full review](https://www.g2.com/survey_responses/revenue-io-review-12801480) --- **"[Empowers Sales with Easy Call Review and Coaching](https://www.g2.com/survey_responses/revenue-io-review-13020882)"** **Rating:** 5.0/5.0 stars *— Angelique G.* [Read full review](https://www.g2.com/survey_responses/revenue-io-review-13020882) --- #### What Are G2 Users Discussing About Revenue.io? - [What is Revenue.io used for?](https://www.g2.com/discussions/revenue-io-what-is-revenue-io-used-for) - [What is Revenue.io used for?](https://www.g2.com/discussions/what-is-revenue-io-used-for) ### 9. [Calltouch](https://www.g2.com/products/calltouch/reviews) Calltouch is an omnichannel marketing platform. We help to engage, convert and analyze your clients. Calltouch provides a call tracking service that gives all the information on the ads efficiency. Due to call tracking service you can divide all the ads to those that drive sales and to those that spend the budget. Call tracking helps to evaluate the channels and ads that are worth scaling and the others that are to be disabled. Prices starting at $60.00 per month Standart - End-to-end analytics for SME - Dynamic and static call tracking Calls journal Calls tagging - Keyword specification - Website goals and orders tracking - Detailed reports, sales funnel and ROI - Ad platforms and CRM systems integration - Full customers support **Average Rating:** 4.4/5.0 **Total Reviews:** 28 **How Do G2 Users Rate Calltouch?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Performance and Reliability:** 8.8/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.2/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Calltouch?** - **Seller:** [Calltouch](https://www.g2.com/sellers/calltouch) - **Year Founded:** 2012 - **HQ Location:** Moscow, Russia - **Twitter:** @calltouch_ru (8 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/calltouch/ (73 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 46% Mid-Market, 36% Small-Business #### What Are Calltouch's Pros and Cons? **Pros:** - Call Tracking (7 reviews) - Ease of Use (6 reviews) - Analytics (5 reviews) - Easy Setup (4 reviews) - Helpful (4 reviews) **Cons:** - Integration Issues (4 reviews) - Limited Features (4 reviews) - Limited Integration (4 reviews) - Learning Curve (2 reviews) - Outdated Interface (2 reviews) ### What Do G2 Reviewers Say About Calltouch? *AI-generated summary from verified user reviews* **Pros:** - Users value the **robust call tracking** features of Calltouch, enabling effective campaign measurement and actionable insights. - Users find Calltouch to be **super user-friendly** , appreciating its intuitive interface for easy setup and call tracking. - Users value the **robust call tracking and analytics features** of Calltouch for measuring marketing effectiveness and insights. - Users praise the **easy setup** of Calltouch, facilitating quick implementation and efficient call tracking for marketing insights. - Users commend the **user-friendly interface** of Calltouch, simplifying call tracking and campaign effectiveness evaluation. **Cons:** - Users often face **integration issues** with Calltouch, requiring extra tools for smooth connectivity with other systems. - Users experience **limited features** in Calltouch, making it challenging for advanced usage and seamless integration. - Users find the **limited integrations** of Calltouch frustrating, often requiring additional tools for proper connectivity. - Users find the **steep learning curve** of Calltouch challenging, particularly with advanced features and usage complications. - Users find the **outdated interface** of Calltouch less intuitive, impacting ease of use and efficiency. #### What Are Recent G2 Reviews of Calltouch? **"[Effortless Call Tracking with an Intuitive Interface](https://www.g2.com/survey_responses/calltouch-review-12197310)"** **Rating:** 4.5/5.0 stars *— Rabindra K.* [Read full review](https://www.g2.com/survey_responses/calltouch-review-12197310) --- **"[Useful Tool for Call Tracking and Lead Analysis](https://www.g2.com/survey_responses/calltouch-review-12193253)"** **Rating:** 4.5/5.0 stars *— Deepak s.* [Read full review](https://www.g2.com/survey_responses/calltouch-review-12193253) --- #### What Are G2 Users Discussing About Calltouch? - [What is Calltouch Call Tracking used for?](https://www.g2.com/discussions/what-is-calltouch-call-tracking-used-for) ### 10. [Ringba](https://www.g2.com/products/ringba/reviews) Ringba is the industry-leading inbound call tracking and analytics platform for businesses, call centers and professional pay per call marketers. Get more ROI than any other platform with Ringba's real-time call routing, ring tree for calls and industry leading analytics. All without contracts, minimums, or overages. To learn more, give us a call at (800) 824-5000 or connect with our team at sales@ringba.com **Average Rating:** 4.9/5.0 **Total Reviews:** 155 **How Do G2 Users Rate Ringba?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.6/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.3/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Ringba?** - **Seller:** [Ringba](https://www.g2.com/sellers/ringba) - **Year Founded:** 2016 - **HQ Location:** Dover, Delaware - **Twitter:** @ringba (1,517 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18007660/ (101 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Insurance - **Company Size:** 78% Small-Business, 18% Mid-Market #### What Are Ringba's Pros and Cons? **Pros:** - Customer Support (12 reviews) - Ease of Use (9 reviews) - Reporting (5 reviews) - Analytics (4 reviews) - Call Tracking (4 reviews) **Cons:** - Steep Learning Curve (4 reviews) - Inaccurate Reporting (2 reviews) - Limited Options (2 reviews) - Poor Documentation (2 reviews) - Communication Issues (1 reviews) ### What Do G2 Reviewers Say About Ringba? *AI-generated summary from verified user reviews* **Pros:** - Users commend Ringba for its **exceptional customer support** , noting responsiveness and helpfulness in resolving issues swiftly. - Users find Ringba's **ease of use** exceptional, facilitating quick learning and efficient call campaign management. - Users highlight the **excellent reporting options** in Ringba, enhancing efficiency and understanding of call campaigns. - Users value the **insightful analytics** of Ringba, which enhance campaign management and optimize marketing strategies effectively. - Users value the **user-friendly call tracking** features of Ringba, praising its ease of use and robust analysis tools. **Cons:** - Users face a **steep learning curve** with Ringba, making it challenging for those less technically inclined. - Users struggle with **inaccurate reporting** due to campaign IDs not syncing properly with names, complicating their data analysis. - Users find the **limited options** for extended features in Ringba can lead to confusion and the need for workarounds. - Users face challenges due to **poor documentation** , making it difficult to understand features and extract needed data. - Users experience **communication issues** with Ringba, as live chat responses can take 10-15 minutes. #### What Are Recent G2 Reviews of Ringba? **"[Affordable Multi-Number Hosting with Fast, Human Support](https://www.g2.com/survey_responses/ringba-review-12994676)"** **Rating:** 5.0/5.0 stars *— Kevin K.* [Read full review](https://www.g2.com/survey_responses/ringba-review-12994676) --- **"[Exceptional Support and Lightning-Fast Communication](https://www.g2.com/survey_responses/ringba-review-12063265)"** **Rating:** 5.0/5.0 stars *— Kalvis J.* [Read full review](https://www.g2.com/survey_responses/ringba-review-12063265) --- #### What Are G2 Users Discussing About Ringba? - [What is Ringba used for?](https://www.g2.com/discussions/what-is-ringba-used-for) - 1 comment ### 11. [CallFire](https://www.g2.com/products/callfire/reviews) CallFire provides easy-to-use, self-service voice marketing solutions to thousands of businesses across the US & Canada. We specialize in helping local businesses grow and retain their revenue with outreach and engagement services such as IVR, Voice Broadcast and Call Tracking. In addition to serving local businesses, CallFire empowers non-profits, religious groups and other organizations to connect more effectively with their audiences. CallFire is headquartered in Santa Monica, California with affiliated offices in Austin, Texas and Kiev, Ukraine. **Average Rating:** 4.4/5.0 **Total Reviews:** 80 **How Do G2 Users Rate CallFire?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Visitor & Keyword Tracking:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind CallFire?** - **Seller:** [CallFire](https://www.g2.com/sellers/callfire) - **Year Founded:** 2004 - **HQ Location:** Santa Monica, CA - **Twitter:** @CallFire (21,688 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/444951/ (25 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Marketing and Advertising, Non-Profit Organization Management - **Company Size:** 69% Small-Business, 24% Mid-Market #### What Are Recent G2 Reviews of CallFire? **"[Call fire is simple, easy, yet efficient](https://www.g2.com/survey_responses/callfire-review-4952283)"** **Rating:** 4.5/5.0 stars *— Tiffany P.* [Read full review](https://www.g2.com/survey_responses/callfire-review-4952283) --- **"["Wonderful Communication and Trustworthy Preference](https://www.g2.com/survey_responses/callfire-review-3555908)"** **Rating:** 4.0/5.0 stars *— PAYAL J.* [Read full review](https://www.g2.com/survey_responses/callfire-review-3555908) --- #### What Are G2 Users Discussing About CallFire? - [What do you like most about CallFire for your communication campaigns, and what needs improvement?](https://www.g2.com/discussions/what-do-you-like-most-about-callfire-for-your-communication-campaigns-and-what-needs-improvement) - [What is CallFire used for?](https://www.g2.com/discussions/what-is-callfire-used-for) ### 12. [Ringostat](https://www.g2.com/products/ringostat/reviews) Ringostat is an AI-Powered Business Phone & Marketing Performance Platform. Ringostat helps to build effective communication with the client, optimize marketing in terms of payback, and increase sales. Ringostat is an official Google partner. The Ringostat platform includes: — a virtual PBX with a convenient app for calls and messages, seamlessly integrated with CRM systems; — an AI-based assistant tool for effective communication — Ringostat Conversation Intelligence; — call tracking; — a callback widget; — an omnichannel website chat widget — Ringostat Chat. They cover three main areas — communications, analytics, and sales, forming a single ecosystem. Each product can be used separately, but it is their combination that gives the maximum result. Working with Ringostat products is easy and comfortable, thanks to individual settings of more than 90% of parameters. Ringostat users are taken care of by friendly technical support, responding to requests in any of the communication channels in less than 2 minutes. A personal Customer Success manager helps to use Ringostat products most effectively for a particular business. **Average Rating:** 4.9/5.0 **Total Reviews:** 48 **How Do G2 Users Rate Ringostat?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.8/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 10.0/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Ringostat?** - **Seller:** [Ringostat](https://www.g2.com/sellers/ringostat) - **Year Founded:** 2013 - **HQ Location:** Odessa, Ukraine - **Twitter:** @Ringostat (239 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5226617/ (158 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 65% Small-Business, 35% Mid-Market #### What Are Ringostat's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Reliability (3 reviews) - Business Tools (2 reviews) - Calling Services (2 reviews) - Call Tracking (2 reviews) **Cons:** - Lack of Intuitiveness (2 reviews) - Outdated Interface (2 reviews) - UX Improvement (2 reviews) - Complex Processes (1 reviews) - Inaccurate Analytics (1 reviews) ### What Do G2 Reviewers Say About Ringostat? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Ringostat, appreciating its intuitive interface and quick setup for new managers. - Users value the **reliability** of Ringostat, noting robust security and responsive support that enhance overall efficiency. - Users value Ringostat's **tailored business solutions** , improving call costs and enhancing overall marketing efficiency. - Users appreciate the **effective call tracking** of Ringostat, enhancing advertising efficiency and customer engagement. - Users commend **Ringostat's call tracking** , which efficiently identifies profitable advertising channels and optimizes budget allocation. **Cons:** - Users find the **lack of intuitiveness** in Ringostat's interface frustrating, requiring time to navigate its menu effectively. - Users find the **outdated interface** of Ringostat somewhat disappointing, expecting a more modern and accessible design. - Users find the **interface outdated** , noting that some functions are difficult to locate amidst the menu design. - Users feel the **complex processes** in Ringostat's interface require extra time to navigate and find functions efficiently. - Users find Ringostat's **inaccurate analytics** limiting, as it's not effective for all customer communication channels. #### What Are Recent G2 Reviews of Ringostat? **"[When your advertising budget and customer communications truly work for your company](https://www.g2.com/survey_responses/ringostat-review-11692966)"** **Rating:** 5.0/5.0 stars *— Helen S.* [Read full review](https://www.g2.com/survey_responses/ringostat-review-11692966) --- **"[Simple, convenient, and effective](https://www.g2.com/survey_responses/ringostat-review-12180200)"** **Rating:** 5.0/5.0 stars *— Maksym V.* [Read full review](https://www.g2.com/survey_responses/ringostat-review-12180200) --- #### What Are G2 Users Discussing About Ringostat? - [What is Ringostat used for?](https://www.g2.com/discussions/what-is-ringostat-used-for) ### 13. [CallSource](https://www.g2.com/products/callsource/reviews) CallSource offers advanced call tracking technologies using real human call analysts, not machine-learning, to collect business intelligence about your customers and the effectiveness of your marketing programs, while also helping to improve call handler performance and brand reputation. CallSource is the premier technology-enabled business performance system that optimizes our clients’ revenue, profit, and brand reputation. CallSource pioneered the call tracking industry and has become the leader in actionable analytics. We deliver insights to solve, strategize, and implement solutions for our clients engaging with their sales performance data. Since 1991, CallSource has recorded and analyzed over one billion phone calls, providing cost-per-lead analysis, sales conversion percentages, sales recapture solutions, and training and coaching solutions to thousands of businesses in the United States, Canada and Australia. As a business, CallSource believes in enhancing the performance and accomplishments of our clients and our people. For more information on CallSource visit: www.callsource.com. Contact CallSource today at 888-788-0123. **Average Rating:** 4.3/5.0 **Total Reviews:** 31 **How Do G2 Users Rate CallSource?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Performance and Reliability:** 7.5/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.2/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 7.5/10 (Category avg: 8.8/10) **Who Is the Company Behind CallSource?** - **Seller:** [CallSource](https://www.g2.com/sellers/callsource) - **Year Founded:** 1991 - **HQ Location:** Westlake Village, California - **Twitter:** @callsource (713 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/20340 (156 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 61% Mid-Market, 33% Small-Business #### What Are Recent G2 Reviews of CallSource? **"[Call Source is a great tool for call Analytics](https://www.g2.com/survey_responses/callsource-review-4285195)"** **Rating:** 4.0/5.0 stars *— Shradha S.* [Read full review](https://www.g2.com/survey_responses/callsource-review-4285195) --- **"[Excellant Call Tracking and Reporting Tool](https://www.g2.com/survey_responses/callsource-review-2984786)"** **Rating:** 5.0/5.0 stars *— Verified User in Automotive* [Read full review](https://www.g2.com/survey_responses/callsource-review-2984786) --- #### What Are G2 Users Discussing About CallSource? - [What is CallSource used for?](https://www.g2.com/discussions/what-is-callsource-used-for) ### 14. [Marchex](https://www.g2.com/products/marchex/reviews) Marchex harnesses the power of AI and conversation intelligence to provide actionable insights derived from prescriptive vertical-market data analytics. The Company enables organizations across business functions to optimize customer acquisitions and experiences, transforming conversations into valuable business outcomes. Marchex provides AI-powered conversation intelligence solutions for market-leading companies in leading B2B2C vertical markets, including many of the world’s most innovative and successful brands. **Average Rating:** 4.1/5.0 **Total Reviews:** 180 **How Do G2 Users Rate Marchex?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.3/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 7.9/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 7.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Marchex?** - **Seller:** [Marchex](https://www.g2.com/sellers/marchex) - **Year Founded:** 2003 - **HQ Location:** Seattle, WA - **Twitter:** @Marchex (3,621 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8068/ (183 employees on LinkedIn®) - **Ownership:** NASDAQ:MCHX **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Internet - **Company Size:** 54% Small-Business, 34% Mid-Market #### What Are Recent G2 Reviews of Marchex? **"[Great platform and great help!](https://www.g2.com/survey_responses/marchex-review-7253491)"** **Rating:** 4.5/5.0 stars *— Ethan G.* [Read full review](https://www.g2.com/survey_responses/marchex-review-7253491) --- **"[Marchex provides everything we need for our call measurement clients.](https://www.g2.com/survey_responses/marchex-review-7251822)"** **Rating:** 4.5/5.0 stars *— Tammy W.* [Read full review](https://www.g2.com/survey_responses/marchex-review-7251822) --- #### What Are G2 Users Discussing About Marchex? - [What is Marchex used for?](https://www.g2.com/discussions/what-is-marchex-used-for) ### 15. [ResponseTap](https://www.g2.com/products/responsetap/reviews) By allowing marketers to connect the customer journey to the phone call, and call centres to start the conversation where the online journey left off, ResponseTap's Call Intelligence helps businesses optimise campaigns, maximise sales and improve the customer experience. Over 1,600 brands use ResponseTap to reveal the campaigns, channels and keywords that make customers pick up the phone – with customers including Aviva, Virgin Money, Hiscox, Wickes and WhatCar? ResponseTap came about over a few beers in a university bar, and a conversation about the disconnect between online and offline customer journeys. Within two years, the first campaign-level tracking project in Europe to be integrated with Google Analytics was launched. And two years later, visitor-level tracking was live. The business had 100 customers and ResponseTap had joined the Telegraph's Tech Start-Up 100 most promising technology start-ups in Europe. In 2021 ResponseTap became part of Infinity. This coming together has meant customers can now benefit from Infinity's advances in call tracking and speech analytics and enjoy a stronger suite of products and features. **Average Rating:** 4.5/5.0 **Total Reviews:** 83 **How Do G2 Users Rate ResponseTap?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Performance and Reliability:** 7.8/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 8.6/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind ResponseTap?** - **Seller:** [ResponseTap](https://www.g2.com/sellers/responsetap) - **Year Founded:** 2008 - **HQ Location:** Manchester - **Twitter:** @ResponseTap (2,217 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/responsetap-limited (10 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Digital Marketing Manager - **Top Industries:** Marketing and Advertising, Automotive - **Company Size:** 43% Mid-Market, 42% Small-Business #### What Are Recent G2 Reviews of ResponseTap? **"[Easy to navigate](https://www.g2.com/survey_responses/responsetap-review-4890507)"** **Rating:** 5.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/responsetap-review-4890507) --- **"[Great Tool but tough for a growing agency to scale with ](https://www.g2.com/survey_responses/responsetap-review-160299)"** **Rating:** 4.0/5.0 stars *— Anthony A.* [Read full review](https://www.g2.com/survey_responses/responsetap-review-160299) --- #### What Are G2 Users Discussing About ResponseTap? - [What do you recommend for companies considering ResponseTap for call tracking and analytics?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-responsetap-for-call-tracking-and-analytics) - [What is ResponseTap used for?](https://www.g2.com/discussions/what-is-responsetap-used-for) ### 16. [Call Box](https://www.g2.com/products/call-box/reviews) Call Box is the leading provider of phone call tracking and comprehensive phone solutions. The company's innovative software empowers more than 46,000 businesses to Own the Phone by understanding what generates their best phone leads and how their people are handling those leads to achieve optimal call outcomes. Call Box leverages a unique combination of human reviewers and artificial intelligence to provide insight into every call to uncover gaps in phone processes and offer proactive solutions. Call Box is based in Dallas, TX and was founded in 1988. This technology has been customized into different products for the Automotive, Healthcare, Agency & Publisher, Home Services, and Multifamily Housing industries. **Average Rating:** 4.2/5.0 **Total Reviews:** 78 **How Do G2 Users Rate Call Box?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Visitor & Keyword Tracking:** 7.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Call Box?** - **Seller:** [Call Box](https://www.g2.com/sellers/call-box) - **Year Founded:** 1988 - **HQ Location:** Dallas, Texas - **LinkedIn® Page:** https://www.linkedin.com/company/10261360/ (756 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Automotive - **Company Size:** 59% Small-Business, 28% Mid-Market #### What Are Recent G2 Reviews of Call Box? **"[Quality appointments](https://www.g2.com/survey_responses/call-box-review-6711444)"** **Rating:** 5.0/5.0 stars *— William P.* [Read full review](https://www.g2.com/survey_responses/call-box-review-6711444) --- **"[Outsourced Multi Channnel Lead Generation](https://www.g2.com/survey_responses/call-box-review-6535693)"** **Rating:** 5.0/5.0 stars *— Verified User in Insurance* [Read full review](https://www.g2.com/survey_responses/call-box-review-6535693) --- #### What Are G2 Users Discussing About Call Box? - [What is Call Box used for?](https://www.g2.com/discussions/what-is-call-box-used-for) ### 17. [Retreaver](https://www.g2.com/products/retreaver/reviews) Retreaver helps marketers, agencies and brands better understand their customer journey. Our cloud based software provides real-time inbound call data by tagging, tracking and routing the caller to the appropriate person, or department. Leverage data from popular marketing solutions such as HubSpot, Eloqua and Instapage to deliver personalized experiences and increase conversion rates. By taking advantage of this data, you'll identify which campaigns drive the most revenue, increase customer satisfaction and promote higher conversions. Call us today at (877) 794-6544 or visit "https://retreaver.com" to learn more! **Average Rating:** 4.9/5.0 **Total Reviews:** 63 **How Do G2 Users Rate Retreaver?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.8/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.6/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Retreaver?** - **Seller:** [Retreaver](https://www.g2.com/sellers/retreaver) - **Company Website:** https://retreaver.com/ - **Year Founded:** 2012 - **HQ Location:** Toronto, Canada - **Twitter:** @helloretreaver (1,309 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2891651/ (9 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** President - **Top Industries:** Marketing and Advertising, Insurance - **Company Size:** 79% Small-Business, 21% Mid-Market #### What Are Retreaver's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Customer Support (9 reviews) - Reliability (6 reviews) - Call Management (4 reviews) - Call Tracking (4 reviews) **Cons:** - Learning Curve (3 reviews) - Access Limitations (1 reviews) - Call Management (1 reviews) - Complexity (1 reviews) - Inefficiency (1 reviews) ### What Do G2 Reviewers Say About Retreaver? *AI-generated summary from verified user reviews* **Pros:** - Users find Retreaver to be **incredibly easy to navigate** , enhancing daily workflows and collaboration with colleagues. - Users appreciate the **responsive customer support** of Retreaver, ensuring quick solutions and tailored assistance for their needs. - Users commend the **reliability** of Retreaver, highlighting its consistent performance and outstanding support team. - Users value the **user-friendly call management** of Retreaver, enhancing campaign optimization and support from the team. - Users love how **easy and efficient call tracking** with Retreaver is for optimizing their marketing campaigns. **Cons:** - Users find the **learning curve challenging** , especially if they lack experience with call tracking tools initially. - Users desire an **account type with limited access** that excludes sensitive revenue information for employees. - Users desire **restricted access** for certain accounts to ensure clarity and prevent confusion with revenue data. - Users find Retreaver's interface to be **somewhat complex** , particularly for those new to call tracking tools. - Users feel Retreaver suffers from **inefficiency** due to the lack of an app and the complicated process to delete DIDs. #### What Are Recent G2 Reviews of Retreaver? **"[The GOAT of call routing and tracking!!!](https://www.g2.com/survey_responses/retreaver-review-7019218)"** **Rating:** 5.0/5.0 stars *— James C.* [Read full review](https://www.g2.com/survey_responses/retreaver-review-7019218) --- **"[The Retreaver platform and their customer service team are great, and for a very reasonable price](https://www.g2.com/survey_responses/retreaver-review-10274865)"** **Rating:** 5.0/5.0 stars *— Benjamin R.* [Read full review](https://www.g2.com/survey_responses/retreaver-review-10274865) --- #### What Are G2 Users Discussing About Retreaver? - [What is Retreaver used for?](https://www.g2.com/discussions/what-is-retreaver-used-for) - 1 comment ### 18. [Ruler Analytics](https://www.g2.com/products/ruler-analytics/reviews) A marketing measurement and attribution platform connecting siloed marketing, sales and customer data to: - Provide a full view of your customer journey - Accurately attribute revenue at channel, campaign, content and keyword levels - Create multi-touch attribution reports using 6 attribution models - Enrich your ad platform(s), CRM and BI tools with customer journey data - Measure and forecast the impact of offline touchpoints and 'dark social' activities - Overcome accuracy issues caused by blocked cookies with 1st party data - Measure the impact of ToFu marketing tactics that don't generate clicks Get a demo of Ruler and join CMOs worldwide in making better-informed, data-led marketing decisions. **Average Rating:** 4.6/5.0 **Total Reviews:** 28 **How Do G2 Users Rate Ruler Analytics?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.3/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.2/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Ruler Analytics?** - **Seller:** [Ruler Analytics](https://www.g2.com/sellers/ruler-analytics) - **Year Founded:** 2016 - **HQ Location:** Liverpool, England - **Twitter:** @RulerAnalytics (9,220 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ruler-analytics/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 57% Mid-Market, 43% Small-Business #### What Are Ruler Analytics's Pros and Cons? **Pros:** - Customer Support (1 reviews) **Cons:** - Not User-Friendly (1 reviews) ### What Do G2 Reviewers Say About Ruler Analytics? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **good customer support** provided by Ruler Analytics, helping navigate complex issues effectively. #### What Are Recent G2 Reviews of Ruler Analytics? **"[Efficient analytic tool](https://www.g2.com/survey_responses/ruler-analytics-review-10246712)"** **Rating:** 4.0/5.0 stars *— Verified User in Legal Services* [Read full review](https://www.g2.com/survey_responses/ruler-analytics-review-10246712) --- **"[The perfect solution for B2B call tracking & marketing attribution!](https://www.g2.com/survey_responses/ruler-analytics-review-8977887)"** **Rating:** 4.5/5.0 stars *— Verified User in Logistics and Supply Chain* [Read full review](https://www.g2.com/survey_responses/ruler-analytics-review-8977887) --- #### What Are G2 Users Discussing About Ruler Analytics? - [What is Ruler Analytics used for?](https://www.g2.com/discussions/what-is-ruler-analytics-used-for) - 1 comment ### 19. [Convirza](https://www.g2.com/products/convirza/reviews) Convirza makes it easy for businesses of all sizes to turn leads into customers, and maximize revenue from phone calls. We serve more than 50,000 businesses to deliver real-time data that allows you to market and sell with confidence. Here's how our customers use Convirza to drive revenue growth: \*Trainers — Use Convirza to find the best calls to train their team on, and see what skills each person needs to focus on. \*Marketers — 1,000's of marketers use Convirza to track leads, and find which leads are the most valuable for their business. \*Call Centers — Use Convirza to measure agent performance every time. They also monitor script adherence, sentiment, keywords and much more. \*Sales Teams — Sales teams use Convirza to call the best leads, at the right times, and say the right things. We integrate with marketing tools, CRM's and phone providers to provide you and your customers with the best experience. You can get started for Free, and see how Convirza will transform your business today! **Average Rating:** 4.2/5.0 **Total Reviews:** 45 **How Do G2 Users Rate Convirza?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Performance and Reliability:** 8.6/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.6/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Convirza?** - **Seller:** [Convirza](https://www.g2.com/sellers/convirza) - **Year Founded:** 2001 - **HQ Location:** Draper, UT - **Twitter:** @convirza (1,766 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6445391/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Marketing and Advertising, Automotive - **Company Size:** 52% Small-Business, 43% Mid-Market #### What Are Recent G2 Reviews of Convirza? **"[Convirza is a must](https://www.g2.com/survey_responses/convirza-review-7156646)"** **Rating:** 5.0/5.0 stars *— CJ G.* [Read full review](https://www.g2.com/survey_responses/convirza-review-7156646) --- **"[Great service](https://www.g2.com/survey_responses/convirza-review-4754446)"** **Rating:** 4.5/5.0 stars *— curtis h.* [Read full review](https://www.g2.com/survey_responses/convirza-review-4754446) --- #### What Are G2 Users Discussing About Convirza? - [What is Convirza used for?](https://www.g2.com/discussions/what-is-convirza-used-for) ### 20. [Nimbata](https://www.g2.com/products/nimbata/reviews) Nimbata helps you see what other marketing and data tools often miss, empowering you to boost campaign results, lower acquisition costs, and manage budgets more effectively. Designed for marketing teams, enterprises, franchises, multi-location businesses, and performance agencies, Nimbata links leads and revenue directly to your marketing efforts using precise call-tracking and lead management tools. It’s the only call-tracking platform that charges per answered call, not per minute, making it cost-effective and easy to scale. With Nimbata, you can: Capture leads via local, toll-free, or vanity numbers in over 4,300 cities and 70+ countries. Access accurate, first-party call and web form conversion data through Nimbata’s tracking script. Attribute call conversions down to the session level (source, campaign, keyword) using dynamic number insertion. Handle calls effectively with features like recordings, greetings, whispers, surveys, and spam filters. Optimize call management through advanced routing options, ensuring leads reach the right teams efficiently. Integrate seamlessly with top tools like Google Ads, Meta Ads, GA4, Hubspot, Salesforce, and Slack, or leverage our API for customized workflows. Starting at $39 per month plus usage, Nimbata’s flexible plans give you control over your budget with a transparent, per-answered-call model. Get started with a 14-day free trial—no credit card required. **Average Rating:** 4.7/5.0 **Total Reviews:** 28 **How Do G2 Users Rate Nimbata?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.2/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 8.9/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Nimbata?** - **Seller:** [Nimbata](https://www.g2.com/sellers/nimbata) - **Year Founded:** 2013 - **HQ Location:** Boston, US - **Twitter:** @nimbatasocial (126 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nimbata/ (12 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 93% Small-Business, 7% Mid-Market #### What Are Nimbata's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Easy Setup (4 reviews) - Analytics (3 reviews) - Call Tracking (3 reviews) - User Experience (3 reviews) **Cons:** - Call Connectivity Issues (1 reviews) - Expensive (1 reviews) - Limited Functionality (1 reviews) ### What Do G2 Reviewers Say About Nimbata? *AI-generated summary from verified user reviews* **Pros:** - Users find Nimbata's **ease of use** exceptional, with an intuitive interface and fast setup enhancing their experience. - Users love the **easy setup** of Nimbata, praising its smooth activation and intuitive interface for quick management. - Users value the **detailed analytics** of Nimbata, enhancing their understanding of call performance and marketing effectiveness. - Users value Nimbata for its **user-friendly call tracking** solution, offering clear insights and responsive support for better marketing. - Users praise Nimbata for its **intuitive interface and excellent analytics** , enhancing call tracking and campaign management immensely. **Cons:** - Users experienced **call connectivity issues** during software implementation, though support resolved problems quickly through chat. - Users find Nimbata's pricing to be **expensive** and suggest it could be slightly more affordable. - Users desire more **flexibility in categorizing insights** , as current options limit their analysis capabilities with Nimbata. #### What Are Recent G2 Reviews of Nimbata? **"[Time-Saving Call Tracking with Customizable Interface](https://www.g2.com/survey_responses/nimbata-review-12878867)"** **Rating:** 5.0/5.0 stars *— Verified User* [Read full review](https://www.g2.com/survey_responses/nimbata-review-12878867) --- **"[A Powerful and Reliable Call Tracking Solution](https://www.g2.com/survey_responses/nimbata-review-11781394)"** **Rating:** 5.0/5.0 stars *— Daniel M.* [Read full review](https://www.g2.com/survey_responses/nimbata-review-11781394) --- ### 21. [Clear Ring](https://www.g2.com/products/clear-ring/reviews) Clear Ring is a lead and revenue intelligence software platform that enables businesses and agencies to track, analyse, and understand inbound customer enquiries across phone calls, form submissions, live chat, and website interactions. The platform captures inbound interactions and connects them to marketing sources such as paid advertising, organic search, referrals, and offline campaigns. Clear Ring is designed to provide visibility into how leads are generated, how they engage, and how they progress from first enquiry through to commercial outcome, supporting accurate attribution beyond surface-level conversion metrics. Clear Ring includes an AI suite that analyses conversations and enquiry data to extract structured insight from calls, forms, and chats. This analysis identifies indicators such as intent, lead quality, outcomes, objections, and buying signals, allowing teams to evaluate performance without manually reviewing each interaction. The AI output is designed to support optimisation, reporting, and follow-up decisions using consistent, evidence-based criteria. As part of the Clear Ring AI suite, Clear Ring ConvertIQ provides aggregated intelligence and reporting across campaigns, accounts, and time periods. ConvertIQ is designed to explain performance by identifying patterns in buying behaviour, highlighting the drivers of high-value leads, and exposing differences between reported conversions and commercial outcomes. This enables teams to assess performance based on lead value and revenue impact rather than volume alone. Clear Ring supports closed-loop attribution by linking inbound leads to downstream outcomes such as quotes, invoices, and confirmed revenue. This allows marketing and sales teams to align activity and reporting around measurable business results and to understand which marketing efforts contribute to real revenue generation. Clear Ring is commonly used by marketing teams, agencies, and performance-focused organisations that require accurate attribution, structured lead intelligence, and clarity across the full customer journey, from initial enquiry through to revenue. **Average Rating:** 5.0/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Clear Ring?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.8/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 10.0/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Clear Ring?** - **Seller:** [Clear Ring](https://www.g2.com/sellers/clear-ring) - **Year Founded:** 2020 - **HQ Location:** Liverpool, England - **LinkedIn® Page:** https://www.linkedin.com/company/clear-ring-ltd/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 77% Small-Business, 23% Mid-Market #### What Are Clear Ring's Pros and Cons? **Pros:** - Call Tracking (4 reviews) - Insights (4 reviews) - Customer Support (3 reviews) - Positive Experience (3 reviews) - Reporting (3 reviews) ### What Do G2 Reviewers Say About Clear Ring? *AI-generated summary from verified user reviews* **Pros:** - Users value the **effective call tracking** of Clear Ring, greatly enhancing ad campaign insight and ROI analysis. - Users value the **real-time insights** from Clear Ring, boosting campaign effectiveness and simplifying decision-making processes. - Users greatly value the **responsive customer support** from Clear Ring, ensuring all queries are promptly addressed. - Users value the **clarity and effectiveness** Clear Ring offers in optimizing ad campaigns and increasing lead generation. - Users value the **thorough reporting** of Clear Ring, enhancing campaign evaluation and ROI determination effortlessly. #### What Are Recent G2 Reviews of Clear Ring? **"["CLEAR RING THE ULTIMATE TRACKER"](https://www.g2.com/survey_responses/clear-ring-review-9063245)"** **Rating:** 5.0/5.0 stars *— Samuel E.* [Read full review](https://www.g2.com/survey_responses/clear-ring-review-9063245) --- **"[Take control of your Marketing through Clear Ring](https://www.g2.com/survey_responses/clear-ring-review-8942320)"** **Rating:** 5.0/5.0 stars *— Kashif M.* [Read full review](https://www.g2.com/survey_responses/clear-ring-review-8942320) --- ### 22. [Call Tracker](https://www.g2.com/products/call-tracker/reviews) CallTracker helps you make better marketing decisions and grow your business with our easy to use call tracking solution. We help marketers make data driven decisions for campaigns that drive phone calls both online and offline. Our platform is perfect for marketing agencies who want to show the value of the campaigns they manage to their clients with our agency features allowing you to use your branding and invite your clients. **Average Rating:** 4.7/5.0 **Total Reviews:** 21 **How Do G2 Users Rate Call Tracker?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.6/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.6/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Call Tracker?** - **Seller:** [Call Tracker](https://www.g2.com/sellers/call-tracker) - **Year Founded:** 2016 - **HQ Location:** Tampa, FL - **Twitter:** @calltrackerio (496 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/calltrackerio/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 90% Small-Business, 10% Mid-Market #### What Are Recent G2 Reviews of Call Tracker? **"[Good app to track all your call records and call history at one place.](https://www.g2.com/survey_responses/call-tracker-review-8097375)"** **Rating:** 4.0/5.0 stars *— Allan F.* [Read full review](https://www.g2.com/survey_responses/call-tracker-review-8097375) --- **"[Effortless Data-Driven Marketing: A User-Friendly Call Tracker Software](https://www.g2.com/survey_responses/call-tracker-review-8146488)"** **Rating:** 5.0/5.0 stars *— Sandeep J.* [Read full review](https://www.g2.com/survey_responses/call-tracker-review-8146488) --- ### 23. [CallView 360](https://www.g2.com/products/callview-360/reviews) Dial800 is the go-to resource for thousands of businesses every year with over 25 years of experience providing essential call tracking, analytics, and cloud-based communication software. With Dial800, every call goes further through bold analytics and meaningful insights. CallView360® gives you complete tracking for calls and texts, providing hundreds of data points for every customer interaction. With CallView360® you get: - Detailed call tracking records - AI-driven analytics to better understand the data - Dynamic number tracking for easier marketing attribution - Custom tag management (Dial800 supports 5 types of tags) - Customizable dashboards & reports With this information, Dial800 clients can measure ROI including how many calls an ad campaign drove to their business or the revenue generated. Call tracking information also helps you see patterns in caller needs so you can respond to changing customer behavior in real time. **Average Rating:** 4.7/5.0 **Total Reviews:** 10 **How Do G2 Users Rate CallView 360?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.7/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 8.9/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind CallView 360?** - **Seller:** [Dial 800](https://www.g2.com/sellers/dial-800) - **Year Founded:** 1996 - **HQ Location:** Mahwah, NJ - **Twitter:** @Dial800 (420 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/152645/ (21 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 45% Mid-Market, 45% Small-Business #### What Are Recent G2 Reviews of CallView 360? **"[Dial800 Surpasses Expectations](https://www.g2.com/survey_responses/callview-360-review-9501040)"** **Rating:** 5.0/5.0 stars *— Shannon N.* [Read full review](https://www.g2.com/survey_responses/callview-360-review-9501040) --- **"[Marketing campaigns drive calls](https://www.g2.com/survey_responses/callview-360-review-9933228)"** **Rating:** 4.5/5.0 stars *— Amany E.* [Read full review](https://www.g2.com/survey_responses/callview-360-review-9933228) --- #### What Are G2 Users Discussing About CallView 360? - [What is CallView 360 used for?](https://www.g2.com/discussions/what-is-callview-360-used-for) ### 24. [Shape Software](https://www.g2.com/products/shape-software-shape-software/reviews) Shape is purpose-built sales and marketing automation software that comes with pre-built features that can be configured for any business. The easy-to-use interface empowers your teams and consolidates all aspects of your business in one AI platform. Shape Software provides a collaborative space for your teams to stay aligned and efficient in everything they do, whether it's streamlining your sales pipeline, engaging more prospects with marketing sequences and digital ads, nurturing customer relationships, communicating seamlessly, or tracking projects. Start growing your revenue with Shape today. **Average Rating:** 4.5/5.0 **Total Reviews:** 59 **How Do G2 Users Rate Shape Software?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Performance and Reliability:** 10.0/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.7/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Shape Software?** - **Seller:** [Shape Software](https://www.g2.com/sellers/shape-software) - **HQ Location:** Irvine, California - **Twitter:** @ShapeBizTech (656 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18416707/ (42 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Accounting - **Company Size:** 60% Small-Business, 35% Mid-Market #### What Are Shape Software's Pros and Cons? **Pros:** - Email Marketing (2 reviews) - Lead Management (2 reviews) - Automation (1 reviews) - Automation Features (1 reviews) - Automation Focus (1 reviews) **Cons:** - Editing Limitations (2 reviews) - Expensive (2 reviews) - API Issues (1 reviews) - App Limitations (1 reviews) - Billing Issues (1 reviews) ### What Do G2 Reviewers Say About Shape Software? *AI-generated summary from verified user reviews* **Pros:** - Users value Shape Software for its **advanced email marketing tools** , enhancing their marketing automation capabilities significantly. - Users value the **advanced lead management features** of Shape Software, enhancing their marketing automation strategies effectively. - Users value the **marketing automation tools** of Shape Software, enhancing their email campaigns and lead generation efforts. - Users value the **diverse marketing automation tools** in Shape Software, enhancing their campaigns and lead management. - Users value the **comprehensive marketing automation tools** in Shape Software, enhancing their email campaigns and lead management. **Cons:** - Users express frustration over **editing limitations** in Shape Software, citing restricted customization and hidden features. - Users criticize Shape Software for its **expensive pricing** and additional costs, making it less appealing than alternatives. - Users feel frustrated by the **limiting API functionality** and unexpected extra costs associated with Shape Software. - Users experience **app limitations** with Shape Software, noting issues with customization, speed, and costly additional features. - Users experience significant **billing issues** , feeling trapped in expensive contracts with poor customer support post-purchase. #### What Are Recent G2 Reviews of Shape Software? **"[Shape CRM Software is simply the best CRM solution out there!](https://www.g2.com/survey_responses/shape-software-review-7751030)"** **Rating:** 5.0/5.0 stars *— Irina A.* [Read full review](https://www.g2.com/survey_responses/shape-software-review-7751030) --- **"[The Best CRM on the Market](https://www.g2.com/survey_responses/shape-software-review-7720586)"** **Rating:** 5.0/5.0 stars *— Bryan L.* [Read full review](https://www.g2.com/survey_responses/shape-software-review-7720586) --- #### What Are G2 Users Discussing About Shape Software? - [What is Shape Software used for?](https://www.g2.com/discussions/what-is-shape-software-used-for) ### 25. [ActiveDEMAND](https://www.g2.com/products/activedemand/reviews) ActiveDEMAND is a flexible marketing automation platform for digital marketing agencies, senior living providers, and marketers. ActiveDEMAND packages range from the full-featured call tracking application, a Reporter package for great analytics, a well-rounded offering for small business marketers, all the way up to powerful Marketing solutions designed for digital marketing agencies with multi-client management needs. Engage and track prospects using the integrated, comprehensive call tracking module, do more with built-in email templates, landing pages and social media. Convert leads and prospects into customers using automated marketing to manage nurture campaigns, auto-replies and more. Retain customers and grow your repeat businesses with powerful newsletters, special promotions and more. **Average Rating:** 4.4/5.0 **Total Reviews:** 67 **How Do G2 Users Rate ActiveDEMAND?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Performance and Reliability:** 7.5/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 7.8/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind ActiveDEMAND?** - **Seller:** [JumpDEMAND](https://www.g2.com/sellers/jumpdemand) - **Year Founded:** 2012 - **HQ Location:** Calgary, Alberta - **Twitter:** @ActiveDEMAND (3,133 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2764583/ (29 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 81% Small-Business, 15% Mid-Market #### What Are ActiveDEMAND's Pros and Cons? **Pros:** - Analytics (1 reviews) - Customer Support (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Easy Implementation (1 reviews) **Cons:** - Learning Curve (1 reviews) - Limited Functionality (1 reviews) - Limited Integration (1 reviews) - Limited Integrations (1 reviews) - Steep Learning Curve (1 reviews) ### What Do G2 Reviewers Say About ActiveDEMAND? *AI-generated summary from verified user reviews* **Pros:** - Users value the **real-time analytics** of ActiveDEMAND, enjoying customizable dashboards that enhance client management. - Users commend the **responsive customer support** of ActiveDEMAND, enhancing their overall experience and ease of use. - Users appreciate the **customizability** of ActiveDEMAND, enhancing their ability to tailor the platform to their needs. - Users love the **customization options** in ActiveDEMAND, enabling tailored dashboards for diverse client management needs. - Users appreciate the **easy implementation** of ActiveDEMAND, benefiting from excellent onboarding and responsive support. **Cons:** - Users find that the **learning curve is steep** due to the complicated interface and limited CRM integrations. - Users note the **limited functionality** of ActiveDEMAND, particularly regarding CRM integrations and real-time email tracking. - Users find the **limited CRM integration** options frustrating, impacting their overall experience with ActiveDEMAND. - Users note the **limited integrations** , particularly with CRM options, which can hinder overall functionality and ease of use. - Users find the **steep learning curve** challenging, especially with the complicated interface for newcomers to ActiveDEMAND. #### What Are Recent G2 Reviews of ActiveDEMAND? **"[Comprehemsive marketing automation](https://www.g2.com/survey_responses/activedemand-review-10019595)"** **Rating:** 4.5/5.0 stars *— Cousillas C.* [Read full review](https://www.g2.com/survey_responses/activedemand-review-10019595) --- **"[a great all in one Marketing Automation tool](https://www.g2.com/survey_responses/activedemand-review-11754997)"** **Rating:** 4.0/5.0 stars *— Bernardo V.* [Read full review](https://www.g2.com/survey_responses/activedemand-review-11754997) --- #### What Are G2 Users Discussing About ActiveDEMAND? - [What is ActiveDEMAND used for?](https://www.g2.com/discussions/what-is-activedemand-used-for) ## What Is Inbound Call Tracking Software? [Marketing Software](https://www.g2.com/categories/marketing) ## What Software Categories Are Similar to Inbound Call Tracking Software? - [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) --- ## How Do You Choose the Right Inbound Call Tracking Software? ### What You Should Know About Inbound Call Tracking Software ### Inbound Call Tracking software buying insights at a glance [Inbound call tracking software](https://www.g2.com/categories/inbound-call-tracking) enables businesses to understand the origin of incoming phone calls and the nature of conversations that occur during those calls. By assigning trackable phone numbers to campaigns, webpages, or channels, these tools connect offline calls to online marketing and customer support activity.  In an environment where many buyers still convert over the phone, inbound call tracking has become essential for marketing, sales, and customer support teams that need accurate attribution and call-level insights. Rather than relying on guesswork, inbound call tracking platforms turn calls into measurable data that teams can act on. Buyers typically use inbound call tracking software to solve visibility gaps around lead sources, missed calls, and call quality. Based on review feedback, users value understanding which campaigns drive high-intent calls, improving follow-up speed, and identifying where calls are being lost or mishandled. Many teams also cite better budget decisions, clearer ROI reporting, and improved customer experience as core benefits. When evaluating the best inbound call tracking software, buyers often compare multiple call tracking providers to strike a balance between ease of use, reporting depth, and integrations. Pricing varies depending on call volume, number of tracking numbers, call recording, and advanced analytics. Most vendors offer tiered monthly plans, with higher tiers unlocking features such as dynamic number insertion, keyword-level attribution, and CRM integrations. Larger teams and agencies often move to custom pricing as usage scales. When comparing inbound call tracking tools, buyers tend to weigh pricing flexibility against long-term reporting and data reliability. ### **Top 5 FAQs from software buyers:** - How accurately can the inbound call software track and attribute inbound calls to the correct marketing source, campaign, keyword, and channel? - How well does it integrate with the existing [CRM](https://www.g2.com/categories/crm), [marketing automation](https://www.g2.com/categories/marketing-automation), analytics, and ad platforms so that call data can be used for reporting and follow up? - What level of call intelligence does the product provide, including call recording, transcription, sentiment analysis, and automatic qualification or scoring? - How strong are the routing and lead handling capabilities, including IVR, call flows, queue management, and rules-based routing to the right team or rep? - How reliable and compliant is the platform in terms of call quality, uptime, number provisioning, data security, and adherence to regulations such as GDPR, TCPA, and call recording consent laws? G2’s top-rated inbound call tracking software, based on verified user reviews, includes [CallRail](https://www.g2.com/products/callrail/reviews) **,** [800.com](https://www.g2.com/products/800-com/reviews) **,** [CallTrackingMetrics](https://www.g2.com/products/calltrackingmetrics/reviews) **, and** [Invoca](https://www.g2.com/products/invoca/reviews). ### What are the top-reviewed Inbound Call Tracking software on G2? [CallRail](https://www.g2.com/products/callrail/reviews) - Reviews: 1,605 - Satisfaction: 84 - Market Presence: 96 - G2 Score: 90 [CallTrackingMetrics](https://www.g2.com/products/calltrackingmetrics/reviews) - Reviews: 725 - Satisfaction: 58 - Market Presence: 73 - G2 Score: 65 [Invoca](https://www.g2.com/products/invoca/reviews) - Reviews: 959 - Satisfaction: 97 - Market Presence: 99 - G2 Score: 98 [WhatConverts](https://www.g2.com/products/whatconverts/reviews) - Reviews: 270 - Satisfaction: 87 - Market Presence: 66 - G2 Score: 76 Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports)) Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in Inbound Call Tracking Software #### **Feedback Pros: What Users Consistently Appreciate** - **Campaign-level attribution clearly ties calls to marketing sources** - _“I’ve recently started using the AI-powered features, and they’ve made it much easier to qualify leads and get insights without manually digging through reports. The dashboards feel more intuitive now, and the integration with Google Ads and GA4 has streamlined campaign tracking. I also like how call transcripts are more accurate than before, saving time when reviewing conversations.”_ - [Jamie I](https://www.g2.com/products/callrail/reviews/callrail-review-7283936), CallRail Review - **Fast setup allows tracking numbers to go live quickly** - _“__I really love how clean, intuitive, and easy-to-navigate the dashboard is—it just makes sense. Setup was incredibly fast and straightforward, which I really appreciate. I was able to get up and running right away without any complicated steps. The voicemail-to-text feature is a total game changer—getting a text when someone leaves a voicemail and being able to listen right from my phone without logging in saves so much time. I’ve also noticed the recent improvements to the one-to-one texting feature, which is great to see. It’s clear the platform is evolving and listening to users.”_ - [Stephanie E](https://www.g2.com/products/800-com/reviews/800-com-review-11866654), 800.com Review - **Call recordings and tags help qualify leads and outcomes** - _“I like that CallRail is easy to install on any website, and the dynamic phone insertion shows different phone numbers automatically based on how the visitors were referred. CallRail's reporting helps us measure the quantity and quality of phone call inquiries driven by our different marketing tactics. It's awesome that installation with a tag management tool or CMS like WordPress takes just a few minutes. I appreciate that CallRail can instantly check if it has been installed correctly without waiting for calls.”_ - [John D](https://www.g2.com/products/callrail/reviews/callrail-review-12073423), Callrail Review #### **Cons: Where Many Platforms Fall Short** - **Advanced routing rules require time to configure correctly** - “Some of the features were a bit questionable as far as how to use and configure, but there aren't that many options and once you get familiar it's pretty easy to use. I think I dislike however is the inability to crate a list with variables to add to my SMS Text Campaigns.” - [Kenneth H](https://www.g2.com/products/800-com/reviews/800-com-review-8568610). 800.com Review - **Mobile experiences lag behind desktop reporting workflows** - _“I'd like to see the mobile app worked on more in-depth so it works with Bluetooth headphones and works without any issues going on. I'd also like to see the AI assistant send you a message with all of the lead details they got.”_ - [Seth M](https://www.g2.com/products/callrail/reviews/callrail-review-11893783). CallRail Review - **CRM integrations need manual cleanup or ongoing monitoring** - _“Lacks the more powerful features of some CRMs and other tracking software__“ _- [West H](https://www.g2.com/products/whatconverts/reviews/whatconverts-review-11867143), WhatConverts Review. ### My Expert Takeaway on Inbound Call Tracking Software in 2025 Based on G2 reviews, inbound call tracking software earned an average star rating of 4.67, with more than 90% of users likely to recommend the platform. Ease of use and quality of support also scored highly, reinforcing that many inbound call tracking platforms deliver value quickly once implemented. High-performing teams go beyond simply counting calls. They standardize call outcome definitions, consistently tag conversations, and connect call data directly to pipeline or customer resolution metrics. Marketing teams in industries like home services, healthcare, and B2B services often see the strongest impact because inbound calls represent high-intent conversions.  For buyers evaluating the best inbound call tracking software, long-term success depends less on surface features and more on attribution accuracy, reporting clarity, and integration reliability. Teams that treat inbound call tracking tools as a core measurement system, rather than just a reporting add-on, are more likely to achieve sustained ROI and improved decision-making across marketing and support operations. ### Inbound Call Tracking FAQs #### **What is the best inbound call tracking software for marketing attribution?** The “best” inbound call tracking software for marketing attribution is usually the one that ties every call back to a specific source, campaign, keyword, or touchpoint with high accuracy. For attribution purposes, marketers seek dynamic number insertion (DNI), keyword-level reporting, and native integrations with CRM and ad platforms, enabling calls to be linked back to web clicks, landing pages, and paid media. Tools that make it easy to see which ads or keywords are actually driving revenue-generating calls tend to rank highest in real user reviews. Some of the best-rated platforms include [CallRail](https://www.g2.com/products/callrail/reviews), [Invoca](https://www.g2.com/products/invoca/reviews), and [800.com](http://800.com). #### **What is the best mobile-friendly call tracking software?** The best mobile-friendly call tracking software is one that features a strong mobile interface or app, allowing representatives to view call details, recordings, and follow-up notes on the go. For many field-heavy teams. For example, for sales reps or local service providers, the ability to listen to calls, add tags, and log outcomes from a phone or tablet is essential. Platforms that maintain a mobile experience nearly on par with the desktop experience consistently stand out in reviews for usability outside the office. #### **What is the most reliable call tracking system for customer support teams?** Customer support teams often value reliability and clarity above all else. The most reliable systems for support combine consistent call routing, clear call logs, robust reporting on abandoned/missed calls, and easy access to recordings. Reliability also means uptime and low data latency, so support leaders know how many calls are coming in, which team answered them, and what the outcomes were in near real time. In reviews, platforms that minimize dropped or misattributed calls and make daily monitoring straightforward tend to rise to the top. #### **Which call tracking software is best for marketing firms?** Marketing firms and agencies usually need tools that can handle multiple clients, campaign-level reporting, and flexible number pools without a lot of manual effort. The best options for firms also include clear dashboards that can be shared with clients, API access or integrations for client reporting stacks, and easy setup for new campaigns. Agencies often prioritize platforms that scale with their client base and make it simple to spin up tracking for new engagements. #### **What software do most call centers use?** Most larger call centers use [contact center platforms](https://www.g2.com/categories/contact-center) or [VoIP systems](https://www.g2.com/categories/voip-providers) for their core call handling (e.g., routing, ACD, IVR), but they often layer inbound call tracking tools on top when marketing attribution, analytics, and source-level reporting are needed. In other words, the primary call system might handle the call itself, while dedicated inbound call tracking software connects that call back to digital campaigns, keywords, and sources, filling a gap that traditional PBX or contact center systems weren’t built to close. #### **Why use inbound call tracking platforms instead of standard phone systems?** Standard phone systems inform you that a call occurred, who answered it, and possibly its duration. Inbound call tracking platforms go much further: they connect the call back to an exact marketing source, show which campaigns generate the highest-value calls, provide call recordings/analysis, and tie outcomes back to sales or support KPIs. This visibility turns phone calls into actionable business intelligence rather than just another line item in a phone bill. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..) 2. [G2 Market Presence Score Overview](https://www.g2.com/reports) **Researched By:** [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh?_gl=1*1ltwfku*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuMTYzNzM5MTY0OS4xNzY2MTcwMjM2LjE3NjYxNzAyMzY.*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3Njc3Mjg3MTAkbzc4JGcxJHQxNzY3NzI5MTQ3JGo1OSRsMCRoMA..) **Last updated on:** December 18, 2025