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UR

Verified User in Real Estate

Mid-Market (51-1000 emp.)

5/13/2026

"Streamlined Communication with Flexible Accessibility"

5/5

What do you like best about RingEX?

I use RingEX for all communications for my office and business phones. I really appreciate being quickly able to see a transcript of the voicemails sent to my email, which is convenient and saves time. I enjoy the ability to change how and where my phone rings, whether connected through my laptop, phone app, or using the desk phone. It's great that I'm able to essentially answer my phone from any device, whether I'm physically at my office or elsewhere. The initial setup was very easy, which was a big plus. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

There aren't any features that I dislike. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Thank you for your fantastic feedback! We are pleased to hear that RingEX is providing your business with the seamless flexibility you need. We are also glad you are finding the voicemail transcripts so helpful. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

See how RingEX improved

EA

Elizabeth A.

Systems Administrator

Mid-Market (51-1000 emp.)

7/14/2026

"Smooth SIP Cloud Migration with Automated Azure AD Provisioning"

4.5/5

What do you like best about RingEX?

The solution facilitates our migration to a modern, SIP cloud architecture from an older, on premise PBX system. Remote user provisioning is automated using natively integrated configurations with Azure Active Directory. It ensures stable connections and seamless packet distribution for the voice network during high concurrency video calls. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Advanced configurations of call handling patterns and complex nested menus require extensive troubleshooting in the administrator dashboard. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hi Elizabeth, thank you for sharing your experience with our platform! It is wonderful to hear that RingEX is effectively facilitating your migration to a modern, cloud-based SIP architecture from your legacy PBX system. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for choosing RingCentral, Elizabeth!

See how RingEX improved

JZ

Jim Z.

Sales Manager

Small-Business (50 or fewer emp.)

1/27/2026

"All-in-One Communications Platform That Keeps Workflows Streamlined"

5/5

What do you like best about RingEX?

RingEX brings your core communication tools together in one platform — phone calls, team messaging, SMS, video meetings, and even fax — so you don’t have to switch between different apps and tools. This helps keep workflows streamlined and intuitive Review collected by and hosted on G2.com.

What do you dislike about RingEX?

I feel that setting up RingEX — especially call flows, messaging, extensions, and advanced features — can be confusing or time-consuming, particularly for small businesses or those not familiar with UCaaS platforms. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

Problem: Many Teams struggle with multiple disconnected systems for phone calls, SMS, meetings, messaging, and fax — which leads to missed messages, lost context, and lower productivity.

RingEX Solves It By: Bringing all communications into one unified platform so you can access voice, video, chat, SMS, and fax from a single interface. That means less time switching apps and more time getting work done. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hi Jim, we appreciate your review! We are thrilled that RingEX is helping your team eliminate app fatigue by unifying your phone, SMS, meetings, and even fax into a single, intuitive interface. We also appreciate your honest feedback regarding the onboarding and setup process. We recognize that for small businesses, configuring advanced call flows and extensions can feel overwhelming. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for choosing RingCentral, Jim!

See how RingEX improved

G

Verified User

Small-Business (50 or fewer emp.)

5/28/2026

"Innovative, Easy to Use, and Highly Recommended"

5/5

What do you like best about RingEX?

I find RingEX's ease of use and easy configuration to be the most beneficial, allowing us to get it to do what we need it to do. It really saves time since the phone system handles work for us and can perform specialized functions that were previously unavailable. I appreciate that it frees up people to focus on more important work. The AI auto attendant answers calls, routes callers successfully, and even answers questions that would normally require one of our team members. The initial setup was extremely easy, which is a huge plus. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

I think there's some room for improvement where RingEX leads users in onboarding so that they complete the tasks that we want them to complete, like setting up their voicemail prompts, and their schedules. The issue with call groups was understanding how to apply it specifically to the setup that we wanted to have which essentially was cascading phones which does work. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Thank you for sharing your experience! We are glad that RingEX's ease of use, simple configuration, and straightforward initial setup allow your team to break free from inflexible, wired systems. It is wonderful to hear how our AI auto attendant successfully answers questions, routes callers, and automates your workflows, freeing up your team to focus on your most critical tasks. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We hope to hear more from you soon!

LM

Lilly M.

Residential Sales

Small-Business (50 or fewer emp.)

4/14/2026

Guest users or non-business users of the software, not included in G2 scores.

"In-Depth Call Notes That Make It Easy to Refer Back"

4.5/5

What do you like best about RingEX?

I like how the notes are posted after each phone call, with an in-depth summary of what was discussed. It’s really helpful when I’m taking calls all day and need to refer back to the details later. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Sometimes the app on my computer crashes, but for the most part it only happens when I have a bunch of tabs open. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Lilly, we appreciate your fantastic feedback! We are proud that our AI-powered call notes help you manage your accounts more effectively. Helping our users stay on the same page by syncing those insights directly to the CRM is exactly what we aim for. We love to hear that RingEX helps keep you organized and efficient throughout your busy day. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for choosing RingCentral to empower you and your business, Lilly!

See how RingEX improved

MK

Moin K.

Dispatch Manager

Mid-Market (51-1000 emp.)

4/21/2026

"Keeps Team Communication Simple"

4.5/5

What do you like best about RingEX?

RingEX (Ring_central) is easy to use and keeps all communication (calls, messages, and meetings) in one place. The call quality is reliable, and the system works well across both desktop and mobile, making it easy to stay connected from anywhere. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Sometimes the app can lag or drop calls, especially with weaker internet connections. Also it sometimes will not send you messages sent by my drivers if they have a lumper payment link Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Moin, thank you for your awesome review! We are glad to hear that RingEX makes your team coordination faster and more efficient across different locations. Reliable call quality is our baseline, and we are happy to be your hybrid connection point. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you being a loyal RingCentral customer, Moin!

See how RingEX improved

VM

Veronica M.

Office Admin

Small-Business (50 or fewer emp.)

12/19/2025

"All-in-One Communication Made Effortless with RingEX"

5/5

What do you like best about RingEX?

What I like best about RingEX is how it brings everything I need for communication into one unified platform. Instead of juggling separate tools for calls, messaging, and meetings, I can do it all in one place, which saves time and keeps my work more organized.

The call quality and reliability are strong, and features like call routing and voicemail‑to‑email make managing conversations much smoother. I also really appreciate how the system stays in sync across desktop and mobile, so I can stay connected whether I’m at my desk or on the go. Overall, RingEX has made my communication more efficient and less fragmented, helping me focus on what matters most. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

While RingEX has been very helpful overall, there are a few things that have been less than ideal for me. First, the interface can sometimes feel a bit overwhelming at first — especially with so many features packed in — and it took me a while to get comfortable navigating everything.

I’ve also noticed that the mobile app, though functional, doesn’t always feel as smooth or responsive as the desktop version, which can be frustrating when I’m trying to work on the go. Some advanced features I’d like to use more often require a bit of setup or technical knowledge, and I’ve had to spend extra time figuring those out.

Lastly, there have been occasions where support response times were slower than I expected, so getting help wasn’t always as quick as I hoped. Overall, these issues haven’t outweighed the benefits, but they’re areas where I think RingEX could improve.” Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

RingEX has been a game-changer for the way I communicate and manage tasks. Before using it, I constantly had to switch between different apps for calls, messages, and meetings, which was time-consuming and frustrating. With RingEX, everything is in one place — I can make calls, send messages, join video meetings, and even manage faxes from the same platform.

The smart call routing and voicemail-to-email features have made it much easier to stay on top of important communications, and the mobile app allows me to stay connected even when I’m away from my desk. I also appreciate how it integrates with other tools I use, so I never lose track of client information or workflow updates. Overall, it has significantly improved my productivity, helped me stay organized, and made my day-to-day work much smoother. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Veronica, thank you for providing us with your valued feedback. We are happy to hear that RingEX has streamlined your workflow by bringing calls, messaging, and meetings into one unified platform, helping you stay organized and efficient. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for choosing RingCentral; we appreciate you and your business, Veronica!

AM

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

7/17/2026

"User-Friendly, Customizable, and Backed by Extremely Helpful Support"

4.5/5

What do you like best about RingEX?

It is very user friendly and offers customization for our team. I have utilized the customer service team on multiplications and they have been extremely helpful as well. The price is right for our team and the performance is perfect. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

At this point in time, there's nothing that we dislike about utilizing RingEx for our team Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Thank you for taking the time to share your feedback! It is wonderful to hear that RingEX is serving your team as a user-friendly, high-performing communication hub, providing the perfect balance of flexibility and performance for your daily operations. We are also pleased that our customization options help navigate your callers through the system efficiently, keeping your incoming calls and notifications organized, and that our Support Team has been extremely helpful whenever you have utilized them. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

JM

Joaquin M.

COO

Small-Business (50 or fewer emp.)

2/26/2026

"Seamless Phone System Setup with Outstanding Support"

5/5

What do you like best about RingEX?

I really appreciate that RingEX is easy to set up, allowing us to handle everything from phones, extensions, schedule, and after-hours settings effortlessly with the excellent customer service support. It's great to have a dedicated representative like Myra, who's knowledgeable and guides us well. I enjoy everything RingEX offers because it simplifies the management of phone systems, making it suitable for running not just our practice but any company needing phone systems. The option to download the app on a computer or cell phone and handle calls without needing an office phone is convenient, as it provides a dedicated phone number for communication. The support team is fantastic, knowledgeable, and helps walk through the process of fixing any issues while also helping me learn the system. It's amazing that the initial setup was easy with their help, and I'm very happy with the system, especially since it keeps getting better with updates. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

We have found things that have come up, recently we found out that afterhours messages were being emailed to the incorrect email, so it was a setup typo issue. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

RingEX simplifies setting up phones, extensions, and schedules with excellent customer service. It's easy for handling phone systems and adaptable for practice needs, supporting after-hours calls and call queues efficiently. The platform is straightforward, with knowledgeable support, making it user-friendly. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Joaquin, thank you for such a comprehensive and glowing review! We are delighted to hear that RingEX is simplifying your practice management and that Myra has provided the knowledgeable, guided support we strive for. It is wonderful that our mobile and desktop apps are giving you the flexibility to handle business anywhere without needing a traditional office phone. We also appreciate you sharing your insights regarding the after-hours email typo; misrouted messages can be a headache, but we are glad it was a simple fix! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you for being a loyal RingCentral customer, Joaquin!

See how RingEX improved

VT

Vincent T.

Corporate Systems Engineer

Enterprise (> 1000 emp.)

3/27/2026

"Simple, Easy to Use, and Backed by Great Support"

5/5

What do you like best about RingEX?

The ease of use, simplicity, and the support around it. Also, the call quality is pretty good. Most of the time I sound clear. The mobile app works fine. Also the tools provided to do adminstrative work is very robust. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

The app is sometimes unresponsive when trying to answer a call or perform another action. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Vincent, thank you for sharing your great feedback! It is wonderful that you find RingEX to be a simple and robust solution for your unified communications and administrative needs. We are also glad to know that you have had a positive experience with our Support Team and call quality. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you choosing RingCentral, Vincent!

See how RingEX improved