The platform provides reliable call quality and basic phone system features that work consistently. Review collected by and hosted on G2.com.
Lack of upfront transparency around SMS/10DLC eligibility, combined with incorrect guidance across multiple departments during setup. We clearly explained our business model and use case prior to signing, but were not informed of any potential limitations. After onboarding, we were told our business was categorically disallowed for 10DLC and that there was no viable path forward.
After getting no meaningful assistance, we made adjustments ourselves and were able to successfully obtain approval, directly contradicting the information provided by RingCentral.
Once approved, we then discovered that the functionality we originally needed, a shared SMS inbox, requires an additional paid add-on per user, which was not clearly disclosed during the sales process.
Support has also been inconsistent. We have had to follow up multiple times to receive responses, including from our assigned account representative, and have submitted technical questions that went unanswered.
When attempting to escalate the issue and discuss options for resolving or exiting the contract, one representative provided a non-functional scheduling link and another had availability several weeks out. Follow-up emails went unanswered.
Overall, the experience has been defined by incorrect guidance, lack of transparency, and difficulty getting timely support when issues arise. Review collected by and hosted on G2.com.
Thank you for sharing your experience. Please continue to work with our Executive Response Team to help improve your experience in any way they can. If you run into a hurdle or need additional assistance, please continue to email the Review Team at review@ringcentral.com so we can ensure our teams are connected and engaged. We value your business and are committed to assisting and restoring your trust however we can!
