πŸ“ˆ Kyle B.
πŸ“ˆB
πŸ“ˆ Kyle B.
Member
Small-Business (50 or fewer emp.)
"Spotty HubSpot Integration and Segmented, Cookie-Cutter Support"
1/5
What do you like best about RingEX?

It seems to do a decent job with recording calls. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

The customer service is horrible. The response are cookie cutter, there is no attempt to identify the challenges you are facing. The support team is segmented. If you call in with an integration problem, the person you talk to cannot help with a technical or account issue and vice versa.

The integration with HubSpot is spotty at best. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Hi Kyle, thank you for sharing your review with us. We are glad to hear that RingEX is doing a decent job with your call recordings, but we are sorry for the frustration you have experienced. Please reference this review and email the Review Team directly at review@ringcentral.com with additional information so we can continue the conversation and help improve your experience in any way we can.

We hope to hear more from you soon, Kyle!

G M.
GM
G M.
Marketer
Small-Business (50 or fewer emp.)
"Streamlined Communication, Multifunctional Platform"
5/5
What do you like best about RingEX?

I love RingEX because I use it for outgoing calls, video meetings, and internal communication. It keeps communication in one place without needing multiple apps and allows us to do video conference calls every Monday and Friday, as well as other quicker meetings. The ease of use and its ability to do multiple things are great since it's not a platform that's a one-trick pony. It effectively brings my team together, especially with features like creating tasks, keeping each other accountable, scheduling meetings, and scheduling calls all from one place. The initial setup was extremely easy, and support was helpful via email and calls. All nine users at my company use it. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

The interface could possibly be improved; it could be a bit more modern. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

We are proud to hear that RingEX is serving as your team’s go-to for everything, from Monday morning meetings to daily task management, in one workspace. Replacing one-trick ponies with a unified platform is what we aim for! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Thank you for your valuable insights and for being a loyal RingCentral customer!

Becky A.
BA
Becky A.
Account Administrator
Mid-Market (51-1000 emp.)
"Delivers Seamless Usability and Accessibility"
4.5/5
What do you like best about RingEX?

I love how user-friendly RingEX is. You don't really have to know anything about the program to jump in and use it pretty quickly and effectively. It's user-friendly even for our customer service people, making it easy to transfer calls and handle all that fun stuff. Also, it's great that we can send faxes straight from our computer without needing a physical fax. The ability to act as a virtual assistant after hours is something we love, as it solves manpower issues. I also appreciate the call log feature, which helps with customer service as we can easily reach out to customers who haven't left complete information. There are lots of methods to contact people via RingEX, which I like too. Overall, it's been great for our operations. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

nothing we dislike about the product Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Hey Becky, we are glad to hear that RingEX delivers the seamless usability your customer service team needs. It is great to know that features like our Digital Fax and Call Logs help you eliminate physical hardware and capture every lead, even after hours! We are especially happy that our AI Receptionist is helping you solve manpower issues. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer, Becky!

See how RingEX improved
CT
Clarence T.
Chief Marketing Officer
Small-Business (50 or fewer emp.)
"Flexible, Seamless CRM Integration with Fast Support and Easy Onboarding"
5/5
What do you like best about RingEX?

The flexibility from devices to assigning numbers make onboarding (and offboarding) easy. The support responds quickly and fixes each issue effortlessly without jumping through complicated hoops. It integrates seamlessly with my CRM and the interface is easy to understand. It performs well from browser to softphone then to desk phone. All at an affordable price per user without complicated contracts. AI has made it even more effective in capturing everything for compliance. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Sometimes assigning and reassigning numbers requires extra steps by placing them into inventory before moving a number to an existing user. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Hey Clarence, thank you for your fantastic feedback! We could not have said it better ourselves; meticulous notes are indeed critical to client care. We are thrilled that our AI features and seamless CRM integration are making compliance and onboarding feel effortless for you and your team. We appreciate you highlighting how our AI tools are helping you maintain meticulous notes. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for choosing RingCentral; we look forward to continuing to support your business's growth!

See how RingEX improved
Alex B.
AB
Alex B.
Director
Small-Business (50 or fewer emp.)
"Excellent Support, but Not Yet Sleek or User-Friendly"
3/5
What do you like best about RingEX?

Customer service and tech support is very good! Review collected by and hosted on G2.com.

What do you dislike about RingEX?

It does not feel very sleek or user friendly. It took a few weeks for my team to transition and even then still took some time to learn all of the features. Still glitchy at times as well. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Hey Alex, thank you for taking the time to share your review! We are pleased to hear that you have had an excellent experience with our customer service and support, and that keeping your calls and texts combined in one interface helps your team stay organized. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you being a loyal RingCentral customer, Alex!

See how RingEX improved
MK
Marta K.
IT Collaboration Manager
Mid-Market (51-1000 emp.)
"One platform that finally replaced several communication tools"
4.5/5
What do you like best about RingEX?

The biggest advantage has been reducing the number of applications we use throughout the day. Calls, team messaging, voicemail, and video meetings are all in one place, so switching between tools is no longer part of the workflow. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

The platform includes a lot of functionality, so it can take a while to discover everything that's available. I would also like the reporting section to offer more customization for tracking team performance. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Hi Marta, we value you taking the time to leave this great RingCentral review! We are pleased to hear that RingEX has helped reduce the number of applications you use daily by keeping your calls, team messaging, voicemail, and video meetings all in one place. We also appreciate your feedback regarding the initial learning curve and your suggestion for more customizable reporting options to track team performance. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer, Marta!

See how RingEX improved
LaToya C.
LC
LaToya C.
Director of Patient Operations
Mid-Market (51-1000 emp.)
"Ring EX: Simple Navigation with User-Friendly Admin & Reporting"
4.5/5
What do you like best about RingEX?

I like on the Ring EX how simple it is to navigate. The admin features, settings, and over all reporting are very nice an user friendly. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

I haven't found any dislikes for Ring EX but some thing could be done to be simpler on the RingCX contact center side Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Hey LaToya, we appreciate you sharing your wonderful experience with us! We are glad to hear that RingEX provides simple navigation, a user-friendly admin portal, and easy onboarding workflows. It is also wonderful to know that our platform delivers great performance with zero downtime, and that our detailed inbound and outbound reporting, alongside call recordings, provides your team with valuable insight into your daily operations. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer, LaToya!

See how RingEX improved
Amanda W.
AW
Amanda W.
Leasing Consultant
Enterprise (> 1000 emp.)
"Verified Caller ID Makes Answering Calls Easy"
4.5/5
What do you like best about RingEX?

That the caller is verified and know when picking up the phone to answer. Sometimes my phone doesn't ring but they are quick to assist with fixing any issues Review collected by and hosted on G2.com.

What do you dislike about RingEX?

The reliability. It seems that settings change often which effects our phone systems ringing to our desks. Because of caller ID we can at least return the phone call Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Hey Amanda, thank you for sharing your review! We are pleased to hear that RingEX's verified caller ID feature gives you full confidence when answering inbound calls, and that our Support Team is always quick to assist whenever you face a system issue. It is great that our platform is successfully resolving your previous call-routing challenges to help ensure calls are directed to the correct person. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you being a loyal RingCentral customer, Amanda!

See how RingEX improved
Sameer Ahmed M.
SM
Sameer Ahmed M.
Support Desk Analyst
Mid-Market (51-1000 emp.)
"Efficient and User-Friendly Communication Tool"
5/5
What do you like best about RingEX?

What I like best about RingEX is how it brings calls, messaging, and meetings into a single, easy-to-use platform. It simplifies communication and helps keep everything organized, making day-to-day work much more efficient. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

One area that could be improved is the spam call filtering. At times, it isn’t as effective as expected, and some unwanted calls still get through. Improving this feature would make the overall experience even better. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Sameer, thank you for your great feedback! We are delighted to hear that the unified experience of RingEX makes your day-to-day work more efficient and that you have had such a reliable experience with your Account Manager. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you being a loyal RingCentral customer, Sameer!

See how RingEX improved
Verified User in Management Consulting
AM
Verified User in Management Consulting
Small-Business (50 or fewer emp.)
"Streamlined Communication with Stellar AI Features"
5/5
What do you like best about RingEX?

I use RingEX for internal communication in the workspace and communicating with outside people. As a Maintenance Coordinator for a Property Management company, it's a lot of use for calling vendors, tenants, owners, and other office spaces. I really appreciate the space to save drafts, keep records of calls with AI notes, and expedite communication. The AI notes and transcript features are fantastic because they can summarize the calls in a way that's easy for other people to understand complex ongoing situations, even if the communication is informal. They do a great job of understanding the context. These features provide context and save a lot of time by summarizing the key components of a situation for further follow-up. The initial setup was pretty easy, and I don't recall having major setbacks. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

The only issue I've encountered so far is that when I first started using the AI notes, it was configured in Spanish and I couldn't correct it. It resulted in hangups and mistrust but I had it fixed when I called technical support. The only downside is that I couldn't fix it by myself.

And sometimes text messages don't get delivered. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

We appreciate your fantastic review! It is wonderful that, as a Maintenance Coordinator, our AI notes and transcripts are helping you save time as well as bridge the communication gap between vendors, tenants, and owners. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for choosing RingCentral!

See how RingEX improved