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SS

Saniya s.

Marketing Associate

Mid-Market (51-1000 emp.)

5/28/2026

"Rock-Solid Call Quality and an All-in-One Dashboard"

4.5/5

What do you like best about RingEX?

I am, in absolute honesty, amazed at the stability of the RingEX call audio quality. As a Growth Marketing Executive, I have been forced to interact with clients/partners out of India time and time again. The calling between countries is excellent now with RingEX, but with all the other services we faced a lot of voice drop out earlier. Plus I can easily switch to the laptop app without dropping calls while calling from a mobile origin. Inside it I don't have to go into 5 different apps for chatting and calling - it's very neat the team messaging part. All the tools are in a single dashboard. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

In the morning, sometimes the desktop app will be slow about loading when starting up my laptop, it gobbles a lot of RAM. Furthermore, there was some confusion and confusion in the beginning about setting up the Customer IVR (call routing menu) for our marketing inbound campaigns. The UI of backend settings somewhat looks old and cumbersome. There's a bit of a learning-bigger to discover the placement of particular call analytics reports. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

Prior to RingEX, our marketing team had all kinds of personal numbers or random applications to track client follow-ups which was a huge mess. Now here is RingEX professional and business size with the use of appropriate business numbers. One of our primary challenges is inbound leads generated from our worldwide paid campaigns, and that's where it comes in. It's easy to see which campaigns are generating more phone calls, and we never lose any business that enquiries we miss through not missing calls through the automated routing system. At least myself, 1-2 hours per day in communication management. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Saniya, thank you for taking the time to share your fantastic feedback! We are happy to hear that RingEX delivers rock-solid call stability and excellent audio quality for your international communications, giving your growth marketing team total confidence when connecting with clients and partners worldwide. It is also wonderful to know that our single-dashboard messaging, seamless mobile-to-laptop call flipping, and automated routing have successfully saved you 1 to 2 hours per day in communication management. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you choosing RingCentral, Saniya!

See how RingEX improved

LW

Laura W.

Owner/CRTP/Accountant

Small-Business (50 or fewer emp.)

4/30/2026

"Strong platform with room to streamline the experience"

4/5

What do you like best about RingEX?

I really like the brand recognition and the ability to support an international team. That was a big driver for me in making the switch, along with having everything in one place for communication. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

The setup and onboarding process was more challenging than expected, and there have been a few workflow areas that feel less intuitive than I’d like. I’ve had to spend more time than anticipated figuring things out. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

It’s helping centralize communication and bring everything into one place instead of using multiple tools. For me, that supports working with an international team and creates a more streamlined, efficient day-to-day workflow. I can see the value in having a system like this as I continue to build it out and refine how I use it. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Laura, we appreciate your wonderful insights! We are proud to be the foundation for your international team's communication; centralizing everything into one place is a big task, and we are honored you chose us to help you scale. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for choosing RingCentral to empower you and your business, Laura!

See how RingEX improved

RW

Robert W.

Sales Director West

Small-Business (50 or fewer emp.)

2/27/2026

"Enhanced Customer Service with Easy Setup"

5/5

What do you like best about RingEX?

I like their advanced package the most. It includes analytics that help me see how customers are interacting in their journeys and allows for searching analytics, which also aids in marketing and special promotions, making things easier overall. I also appreciate the initial setup process being very easy with scheduled implementation. Features like auto attendant, ring groups, and call queues simplify workforce management, and I value having voicemail to email, online fax, and meeting tools included. Using the RingEX mobile app and soft phone helps me take on business outside the office with the same caller ID and phone number as if I'm at my desk. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Nothing really, they've been great to work with. Great sales support too. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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The Review Team appreciates you providing us with your valued feedback, Robert! We are thrilled to hear how RingEX and our advanced analytics are helping you track customer journeys and simplify your marketing efforts. It is fantastic to know that features like the auto attendant, ring groups, and our mobile app are empowering your business and enhancing your customer service scores. We also appreciate your kind words regarding our sales support and the ease of your initial scheduled implementation. We would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer, Robert!

See how RingEX improved

EH

Eric H.

IT Manager

Mid-Market (51-1000 emp.)

2/25/2026

"RingEX Makes Day‑to‑Day Work Smoother"

5/5

What do you like best about RingEX?

Calling, messaging, video meetings, and faxing are all in the same place, which makes my day so much more efficient. The interface is clean and intuitive, so I can quickly find what I need. I also love the mobility, being able to take calls or join meetings from my desk phone, computer, or mobile app without issues is a huge plus. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

If I had to pick something, it would be that the occasional updates sometimes change the layout or move features around, which takes a bit of adjustment. There are also some calling features we had in our old system that cannot be duplicated with RingEX. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Thank you for your fantastic review! We are pleased to hear that RingEX is delivering the reliability and efficiency your team needs. It is rewarding to know that having calling, messaging, video, and fax in one place, across all your devices, has made your day-to-day operations smoother. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you for being a loyal RingCentral customer, Eric!

See how RingEX improved

EB

Emma B.

Digital Marketing Specialist

Information Technology and Services

Mid-Market (51-1000 emp.)

7/6/2026

Guest users or non-business users of the software, not included in G2 scores.

"Incredible AI Note-Taking and Streamlined Client Communication"

5/5

What do you like best about RingEX?

The AI note-taking is incredible for summarizing what we discuss when we have calls with our clients. The video, voice and messaging features have streamlined communication with our clients. The customer support team is ever reachable 24/7 and highly knowledgeable on system operations. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

We have experienced few hard tackles that comes from large volume calls all at the same time. The overall performance has been reliable. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

RingEx is the fundamental engine for communication in the organization bringing together voice and video calls under the same booth. Based on user experience it is easy to onboard and familiarize with the RingEX features. The recorded customer call logs ensures that we attend each customer even when they make calls when we are offline. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Emma, we are grateful for your candid review and for breaking down how our tools impact your daily operations! It is wonderful to hear that RingEX is serving as the fundamental engine for your communication, unifying your video, voice, and messaging features under a single, highly collaborative workspace. We are also glad to know that your onboarding experience was straightforward, that our 24/7 Support Team has delivered knowledgeable operations guidance, and that our advanced AI note-taking is capturing clear summaries to keep your client records meticulously organized. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for choosing RingCentral to empower you and your business communication needs, Emma!

See how RingEX improved

PK

Paresh K.

Brand Manager

Information Technology and Services

Mid-Market (51-1000 emp.)

7/10/2026

Guest users or non-business users of the software, not included in G2 scores.

"RingEX Streamlines Product Launches, Webinars, and Customer Communication"

5/5

What do you like best about RingEX?

We have leveraged the use of RingEX as the product marketing system such as product launches and hosting large scale webinars. Communication with our customers and business partners has been efficient with RingEX. I like the fact that I can easily reach customers and initiate product demonstrations via video, calls and messaging under unified dashboard. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

I am satisfied with the overall performance. RingEX has streamlined external communication and I totally like it. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

RingEX provides reliable data analytics that enables my team to track product performance and customer sentiment during marketing campaigns. It offers effective collaboration room for team messaging, document sharing and virtual meetings. Customer engagements has enhanced solid lead generation and automated campaign management attracting more potential customers. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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We appreciate your perspective and feedback, Paresh! It is wonderful to hear that RingEX is serving your team as an exceptional product marketing infrastructure, streamlining your large-scale webinars, product launches, and customer demonstrations across unified video, voice, and messaging channels. We are proud that our reliable data analytics, document sharing, and collaboration workspaces have successfully enhanced your lead generation and campaign management. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Thank you for choosing RingCentral, Paresh!

RK

Remi K.

Team Lead

Small-Business (50 or fewer emp.)

7/24/2025

Guest users or non-business users of the software, not included in G2 scores.

"Ring EX Delivers Next-Level Home Security"

5/5

What do you like best about RingEX?

What I like best about RingEX is how it brings calling, messaging, and team collaboration into one platform. It makes it easy to manage calls, track communication history, and stay connected with candidates and clients without switching between multiple tools. The call quality is reliable, and features like call recording, voicemail-to-email, and mobile app access make it very convenient to work from anywhere. Overall, it helps me stay organized and responsive throughout the day. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

One thing I dislike about RingEX is that sometimes the app can lag or experience minor call quality issues, especially during peak hours or when the internet connection is unstable. The interface can also feel a bit cluttered at times, making it slightly harder to quickly find certain settings or features. While it’s generally reliable, occasional sync delays between desktop and mobile can interrupt workflow. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

RingEX solves the problem of scattered communication by bringing calls, SMS, voicemail, and team messaging into one unified platform. Instead of using separate tools for phone systems, texting, and internal collaboration, everything is centralized and easy to access.

This benefits me by improving responsiveness to clients and candidates, keeping communication history organized, and allowing me to work seamlessly from desktop or mobile. It also supports remote work by ensuring I can stay connected anywhere without missing important calls or messages. Overall, it helps increase productivity and maintain professional communication throughout the day. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Remi, the Review Team appreciates your excellent review. Thank you for being a loyal RingCentral customer!

G

Verified User

Small-Business (50 or fewer emp.)

7/17/2026

"Streamlined Communication with Minor Hiccups"

4.5/5

What do you like best about RingEX?

I like the ability to send and receive text messages, which allows me to quickly get information from clients. It's particularly handy when I have a simple question or need to remind someone about something, like when payroll is due. Clients seem more comfortable with texting and can respond more quickly, even while they're on jobs. I also appreciate that RingEX lets us correspond with clients on the phone or desktop without needing to use our personal numbers. Setting up a call queue schedule is helpful as it lets us coordinate our days off while ensuring the phones are always answered. Although the initial setup was a bit overwhelming due to many settings, I found it relatively easy for such a complex software with numerous functions. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

It's sometimes a little unclear why certain features aren't working. Error messages don't provide a lot of info. Certain team members don't have physical phones in their offices, and hadn't been assigned numbers. Text and fax were restricted and just gave a 'check in with your admin' message, without any details. Admin was a bit stumped, but we were able to figure it out in the end. It would have been nice if it gave something descriptive like 'messages cannot be sent - you have no assigned number.' A little overwhelming at first. A lot of settings to check over and optimize, but relatively easy for such a complicated software with so many functions. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Thank you for taking the time to share your feedback! It is wonderful to hear that RingEX is serving your team well as a flexible communication framework, making it simple to send quick text messages, manage client communications from both desktop and mobile platforms without using personal numbers, and orchestrate efficient call queue schedules to balance your days off. We also appreciate your balanced feedback regarding the initial onboarding learning curve. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you choosing RingCentral!

See how RingEX improved

UM

Verified User in Manufacturing

Small-Business (50 or fewer emp.)

4/28/2026

"Simple to manage and use, great AI features"

4.5/5

What do you like best about RingEX?

I really like the advanced call handling, the AI-powered note-taking during calls, and how easy it is to manage everything through the web portal. It's super simple to set up new users, either by inviting them or setting up an account and credentials for them. The powerful API gives you lots of options for connecting to external applications. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

The desktop app takes a lot of memory to run. Setting up multiple tiers and sequences of call handling in the admin portal can be complex. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

Messaging has made it really easy for our teams to communicate and share files while working remotely, instead of having to rely on email. Video calls also allow our technicians to get support in the field from personnel back at the office. On top of that, SMS messaging and faxing help us keep communication consolidated in one app, rather than having it scattered across multiple apps and services. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Thank you for your great feedback! We are thrilled that RingEX has become a central hub for your team, especially in how it helps your field technicians stay connected with experts back at the office. Consolidating SMS, fax, and video into one app is what we mean by unifying communication! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

See how RingEX improved

HS

Himanshu S.

Senior Customer Success Manager

Mid-Market (51-1000 emp.)

4/28/2026

"Effortless Communication with Seamless Usability"

5/5

What do you like best about RingEX?

I really appreciate the flexibility of RingEX, allowing me to do more than just send calls. I can easily send an SMS to clients who aren't responsive over the phone, which is incredibly useful. I also like how RingEX enables us to effectively communicate both internally and externally and helps in setting up internal texts and reaching out to clients to set up meetings. Additionally, the setup was extremely easy, almost effortless, as everything was handled in the backend without any effort on my part. Finally, the system feels very seamless, and the usability stands out for me. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Perhaps making changes to how the communications pop out with a pop-up window instead of just a glimpse sound. A pop-up would be really helpful. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Himanshu, thank you for your fantastic feedback! We are happy that RingEX's SMS and scheduling features help you reach non-responsive clients and streamline your internal meetings. It is great to know that our backend team made your setup feel effortless! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you being a loyal RingCentral customer, Himanshu!

See how RingEX improved