Amit C.
AC
Amit C.
Head of Operations
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Streamlined Communication, Make team coordination smoother"
4.5/5
What do you like best about RingEX?

I enjoy using RingEX because it organizes all my team's communications in one place, including customer calls, messages, and voice notes, which saves time. I like its easy-to-use interface and how it makes team coordination more convenient. It helps us respond to customers faster since everything is centralized, and the setup was very easy and useful. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

I think RingEX could be faster and have more advanced features in the app. I feel it needs more advanced call routing based on team availability and time. Also, there should be better notification control to prioritize them. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Thank you for your wonderful insights! We are glad to hear that RingEX helps streamline your team's communications by keeping calls, messages, and voice notes organized in one place, making daily coordination smoother and setup easy. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you being a loyal RingCentral customer, Amit!

See how RingEX improved
YN
Yerai N.
Customer success executive
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Reliable cloud phone system"
4.5/5
What do you like best about RingEX?

Call flip feature lets you instantly transfer a conversation from my desk phone to my mobile phone device when it's active. Incoming calls are automatically transcribed by Visual voicemail with an amazing degree of accuracy. It's as simple as a few clicks to customize the multi level interactive voice response routing. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

The application used in the background requires a large amount of memory resources for the desktop. The process of getting archived call recordings older than 90 days is an extremely manual one. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Hey Yerai, we appreciate your awesome insights! It is wonderful to hear that RingEX is serving your team as a reliable cloud phone system, making it simple to seamlessly transition live conversations via the Call Flip feature, view accurate Visual Voicemail transcriptions, and quickly map multi-level IVR call routing to keep emergency freight tracking requests properly prioritized. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for choosing RingCentral to empower you and your business, Yerai!

See how RingEX improved
PB
Prajwal B.
Associate Software Engineer
Computer Software
Mid-Market (51-1000 emp.)
"Streamlined Communication, A Daily Essential"
5/5
What do you like best about RingEX?

The best part has been not having to think about where a conversation happened. Calls, messages, and meetings are easy to keep track of, which makes the workday feel a lot less fragmented. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Nothing major stands out, but some settings can take a minute to locate if they aren't used often. Smarter AI prompts after meetings and conversations would be a nice addition. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Thank you for sharing your review, Prajwal! We are glad that RingEX successfully unifies your calls, messages, and meetings into a single space, reducing communication fragmentation and saving your team valuable time. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you being a loyal RingCentral customer!

See how RingEX improved
Harsh G.
HG
Harsh G.
Cyber Security Engineer
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"All-in-One Calls, Messaging, and Video Meetings That Save Time"
4.5/5
What do you like best about RingEX?

for me I think the biggest advantage is having calls, messaging and video meetings in one platform. It saves a lot of time of me because i don't have to switch between multiple apps. its pricing is also good. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

There is nothing much to dislike about it but there are times when finding advanced settings takes longer than expected. except this everything is good. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Hey Harsh, thank you for taking the time to share your review! We are delighted to hear that RingEX serves as an efficient tool for your organization by combining phone calls, team chat, and video meetings into one cost-effective platform. It is also great to know that our unified interface saves you valuable time and that you have had such positive interactions with our Support Team whenever you need assistance. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you choosing RingCentral!

Verified User in Internet
UI
Verified User in Internet
Mid-Market (51-1000 emp.)
"Reliable, Feature-Rich Unified Communications with Great Call Quality"
4/5
What do you like best about RingEX?

It provides a reliable, feature-rich unified communications platform that brings voice, video, messaging, and team collaboration together in one place. Call quality is consistently good, the interface feels intuitive, and the integrations with CRM and productivity tools help streamline work and coordination across teams. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

The admin portal can feel overwhelming for first-time users because of the sheer number of configuration options. Some advanced analytics and call management features are only available on higher-tier plans, and occasional syncing delays can occur with certain third-party integrations. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Thank you for taking the time to share your review! We are thrilled that RingEX is serving as a reliable unified platform for your voice, video, and messaging needs, and that the CRM integrations and call quality are helping streamline your team's workflow. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you choosing RingCentral to empower your business communication needs!

Raymond S.
RS
Raymond S.
Manager
Small-Business (50 or fewer emp.)
"Easy Setup, Great Call Quality, and Fast Support"
5/5
What do you like best about RingEX?

I like that I can use it on my personal phone without needing to get a separate business phone. Setup is straightforward, and it’s easy to use day to day. The call quality is great as well. Pricing is fair for what's included. Support is quick and responsive usually get any issues fixed within an hour. I have not tried the AI or integrations so I cannot speak to that. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Sometimes the voicemails are marked as unread even though I listened to them, other than that no real complaints Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Hey Raymond, we appreciate your great feedback! We are thrilled that RingEX allowed you to expand from a single office phone to a multi-line calling system, completely changing your workflow for the better. We also love knowing that you find the setup straightforward, the call quality great, and our pricing fair for your day-to-day business needs. Our Support Teams work to deliver quick, responsive care, so we appreciate you highlighting that we usually help resolve anything within an hour. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for choosing RingCentral, Raymond!

See how RingEX improved
Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Convenient Management for a Phone System"
4/5
What do you like best about RingEX?

I like how RingEX centralizes phone and messaging systems, making it convenient to manage many different phone lines and numbers, as well as messaging. I can log into the admin portal and block unwanted numbers, set up new users easily when they join our company, and see how many calls our employees make in a given time period. The initial setup was very easy. I like to use the analytics to see whether sales reps are actually completing the calls. We've also connected it to Salesforce so that calls are logged immediately. Performance wise we haven't had any issues. Price is fine. We haven't really used the AI features to be able to speak on it. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Not having everyone on the same version of the system is annoying. We are still waiting for over a month for a confirmation to setup text messaging for a user. The support around reporting wasn't helpful either. Reporting could be better. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Thank you for taking the time to share your feedback! We are glad that RingEX successfully centralizes your phone and messaging systems, making it highly convenient to manage multiple numbers, onboard new users, and block unwanted calls. It is also wonderful to know that your initial setup was easy, that our platform performance remains stable, and that your automated Salesforce integration seamlessly logs your team's call activity. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We hope to hear more from you soon!

Verified User in Construction
AC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Great AI Call Tools, but needs better support and shared features in Call Queue"
3.5/5
What do you like best about RingEX?

Mobile capability, call recording, AI notes, AI transcript and how call queue allow many people to answer incoming calls to 1 number. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

The least helpful part has been support. Getting help to change settings and calibrate our system correctly has been a big pain. We’d like our call queue to include a shared SMS inbox, shared AI notes and transcription, shared call logs, shared call recordings, and shared voicemail. What we dislike is that some of these features don’t exist. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Thank you for sharing your valuable feedback! We are pleased that you are enjoying RingEX's mobile capability, call recording, AI notes, AI transcripts, and the ability to distribute incoming calls across your team with call queues. The Review Team would love the opportunity to learn more about your experience. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you choosing RingCentral and being a loyal customer!

Verified User in Commercial Real Estate
UC
Verified User in Commercial Real Estate
Small-Business (50 or fewer emp.)
"Easy to Use Across Devices, with Helpful Customer Service- 5 Stars"
4.5/5
What do you like best about RingEX?

My favorite aspect is how easy it is to use. RingEx is accessible from a desk phone, a mobile phone, and the computer app, which lets me adapt it to the way I work. I also really like the AI note-taking feature, since it automatically captures notes for the calls I have. I also had a great experience with customer service. I was able to easily speak with someone on the phone, and they listened to my issues and worked to solve the issue. Since the fix would take a couple of days, they followed up with me through phone and email to check if the issue was fixed. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

As of now, there isn't anything I dislike. RingEX does what it is supposed to, and I usually have no issues. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Thank you for your fantastic feedback! We are thrilled that RingEX delivers the flexibility you need, allowing you to seamlessly transition between your desk phone, mobile phone, and computer app to fit your workflow. We also love knowing that our live AI note-taking feature helps capture your call details effortlessly and that our team provided reliable individual numbers with solid connectivity for everyone. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you choosing RingCentral to help empower you and your business!

See how RingEX improved
Saniya s.
SS
Saniya s.
Marketing Associate
Mid-Market (51-1000 emp.)
"Rock-Solid Call Quality and an All-in-One Dashboard"
4.5/5
What do you like best about RingEX?

I am, in absolute honesty, amazed at the stability of the RingEX call audio quality. As a Growth Marketing Executive, I have been forced to interact with clients/partners out of India time and time again. The calling between countries is excellent now with RingEX, but with all the other services we faced a lot of voice drop out earlier. Plus I can easily switch to the laptop app without dropping calls while calling from a mobile origin. Inside it I don't have to go into 5 different apps for chatting and calling - it's very neat the team messaging part. All the tools are in a single dashboard. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

In the morning, sometimes the desktop app will be slow about loading when starting up my laptop, it gobbles a lot of RAM. Furthermore, there was some confusion and confusion in the beginning about setting up the Customer IVR (call routing menu) for our marketing inbound campaigns. The UI of backend settings somewhat looks old and cumbersome. There's a bit of a learning-bigger to discover the placement of particular call analytics reports. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Hey Saniya, thank you for taking the time to share your fantastic feedback! We are happy to hear that RingEX delivers rock-solid call stability and excellent audio quality for your international communications, giving your growth marketing team total confidence when connecting with clients and partners worldwide. It is also wonderful to know that our single-dashboard messaging, seamless mobile-to-laptop call flipping, and automated routing have successfully saved you 1 to 2 hours per day in communication management. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you choosing RingCentral, Saniya!

See how RingEX improved