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Elaine S.

Sr. Network Administrator

Enterprise (> 1000 emp.)

6/25/2026

"Flexible Call Handling Anywhere with Helpful AI Notes"

4.5/5

What do you like best about RingEX?

One of the best things about RingEX is able to use it different ways to answer calls. Deskphone, Desktop app and cell phone app. I am not always at my desk or my users are running around the office, but able to answer calls via cell app makes it so a call is not missed. I also appreciate being able to record calls or have AI take notes of the conversation. This is helpful for follow ups. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

One of the issues I see is unable to separate desktop app and cell phone in users profiles. We have had cases where it would be helpful to turn off cell phone app in the incoming call rules, but keep it ringing in the desktop app. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Thank you for sharing your review with us, Elaine! We are pleased that RingEX provides your mobile or remote team with the essential flexibility to answer incoming business calls from anywhere, whether on a desk phone, desktop application, or cell phone app, ensuring that critical client interactions are never missed. It is also great to know that our native AI conversation notes and call recording tools are actively proving helpful during your team's follow-up workflows. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you choosing RingCentral!

See how RingEX improved

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Nathan S.

IT Infrastructure and Support Manager

Mid-Market (51-1000 emp.)

5/28/2026

"RingCentral Delivers Rock-Solid Uptime and Helpful AI Call Notes"

5/5

What do you like best about RingEX?

I like that RingCentral has had the best uptime of all the SaaS solutions we’ve used. That level of reliability is critical for our business because it gives us confidence that we can consistently count on the service. The AI features are also a major plus. Our users can review notes from calls with customers afterward, which helps everyone stay aligned and makes follow-ups much easier. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

What I like least about RingEX is that there should be easier ways to build out and manage subsidiaries. We’d really love the option to split our multiple subsidiaries out within the Admin Portal, so that things like Call Queues, logos, groups, Caller ID, and addresses are simpler to set up, organize, and visualize. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Nathan, thank you for taking the time to share your fantastic feedback! We are proud to hear that RingEX delivers rock-solid reliability with leading uptime, giving your business total confidence that you can count on our service. It is also wonderful to know that our seamless call routing and advanced AI note-taking features keep your users aligned and simplify your customer follow-ups. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you being a loyal RingCentral customer, Nathan!

See how RingEX improved

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Abhishek S.

Marketing Manager

Small-Business (50 or fewer emp.)

7/26/2026

"One platform that keeps our team's communication organised"

4.5/5

What do you like best about RingEX?

What stands out to me is how naturally everything fits into a normal workday. I spend most of my day taking customer calls, messaging teammates, and jumping into quick meetings, so having all of that in one place makes a bigger difference than I expected. The interface is clean enough that I rarely have to think about where something is, call quality has been consistently reliable, and features like voicemail transcription and AI-generated call notes save me from going back through recordings just to remember the important details. It feels less like learning a new platform and more like replacing a handful of separate tools with one that actually works well. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

There isn't anything I'd call a dealbreaker, but some of the admin and configuration menus could be organised better. When we were setting up call flows and adjusting user permissions, a few settings took longer to find than expected. I also wish some integrations required less manual configuration during the initial setup. Once everything is in place it runs smoothly, but the first-time setup has a bit of a learning curve. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

Before using RingEX, our communication was spread across different apps for calls, meetings, messaging, and follow-ups. Keeping everything together has made a noticeable difference. Customer conversations are easier to track, internal communication is quicker, and AI-generated call summaries mean I spend less time writing notes after every conversation. It has also reduced the chances of missing follow-ups because call history, messages, and voicemail transcripts are all easy to find in one place. Overall, it has helped us stay more organised without adding extra work. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Abhishek, thank you for taking the time to share your awesome review! We are proud to hear that RingEX fits naturally into your workday by keeping your calls, team messaging, and meetings all in one place, and that features like voicemail transcription and AI call notes are saving you time. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you for being a loyal RingCentral customer, Abhishek!

See how RingEX improved

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Kiel S.

Information Technology Administrator

Small-Business (50 or fewer emp.)

5/28/2026

"Seamless Integration and Efficient Support with Minor Call Delays"

5/5

What do you like best about RingEX?

I like how RingEX integrates with our existing ecosystem. It works seamlessly with Microsoft Teams and Salesforce, which means our users can use the apps they are already familiar with and don't have to spend time learning a new application to make a call. Additionally, I appreciate the range of options available to us. The initial setup was pretty seamless. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

We experience a delay when connecting to calls. This may be related to Windows settings but it is difficult to resolve the issue. This isn't unique to RingEX, as other providers have the same issue. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

RingEX enables us to make and receive calls, text clients, and provide rich support through familiar apps like Microsoft Teams and Salesforce without needing standalone software. It keeps us accessible for meaningful client interactions, integrates smoothly, and requires no new learning curve. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Kiel, we appreciate you taking the time to share your review! We are glad that RingEX integrates so smoothly with your existing ecosystem, allowing your team to leverage familiar applications like Microsoft Teams and Salesforce to make calls and text clients without a steep learning curve. It is wonderful to know that your initial setup was seamless and that our flexible range of options successfully keeps you accessible for meaningful client interactions. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer, Kiel!

See how RingEX improved

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Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

7/16/2026

""Dependable phone and video platform with minimal upkeep""

4.5/5

What do you like best about RingEX?

Biggest win for me? I don’t have to think about which app to open anymore. Everything is just… there—calls, messages, video—all connected. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

If I had to nitpick, the admin settings can feel a bit overwhelming at first. There are a lot of options tucked away in different menus, so I had to dig around a bit to find what I needed. Customer support response times have also been hit or miss in my experience. None of this is a dealbreaker—just a few rough edges that stood out. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

RingEX solved our problem of juggling separate apps for calls, texts, and video—stuff was getting missed or delayed. Now it's all in one place, so nothing falls through the cracks. The real benefit has been flexibility: my team can answer from phone, laptop, or desk phone depending on where they are. It's made remote work smoother and cut down on the "which app do I check" confusion. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hi Swati, thank you for taking the time to share your feedback! It is wonderful to hear that RingEX is serving your team as a dependable unified platform, helping you manage calls, messaging, and video conferencing in one central location. We are pleased to note that this consolidation has cut down on app confusion, minimized your upkeep, and delivered the flexible workspace mobility your remote team needs across desktop and mobile devices. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you being a loyal RingCentral customer, Swati!

See how RingEX improved

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Youcef A.

Permits Manager

Small-Business (50 or fewer emp.)

4/30/2026

"Unified Workflow with AI: Reliable and Highly Efficient"

4.5/5

What do you like best about RingEX?

What I appreciate most about RingEX is how it seamlessly bridges the gap for international business. It provides a fully functional virtual number with all the essential features—SMS, voicemail, and even fax—that work exactly like a physical line. The AI-powered tools, specifically the automated call recordings and summaries, have been incredibly helpful for staying organized. Beyond the features, the interface is polished and the system reliability is outstanding; I rarely, if ever, encounter downtime or lag. It’s a high-performing tool that offers great value for the price. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

The call forwarding function sometimes didn’t work for some reason; however, I haven’t had any issues with it lately. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

As a permitting company for motor carriers, we struggled to manually track complex vehicle dimensions and route restrictions that came up during long calls with state agencies and drivers.

We used to have a hard time documenting technical permit details accurately. Now we can rely on RingEX’s AI-generated call summaries and transcripts, which has led to a 100% accuracy rate on our permit applications and a major reduction in costly revisions.

This feature alone saves our team hours of manual note-taking each day, which lets us turn around more permit requests in less time. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Youcef, we are thrilled that our AI-generated summaries and transcripts have achieved a 100% accuracy rate for your permit applications; eliminating costly revisions is a massive win for motor carrier operations. It is great to hear that our international virtual numbers and system reliability are supporting your team’s efficiency. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer, Youcef!

See how RingEX improved

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Michael D.

Systems Administrator

Mid-Market (51-1000 emp.)

6/25/2026

"Efficient, Easily configurable and to understand."

4/5

What do you like best about RingEX?

The ability to make changes quickly and efficiently. The logging and call visibility is easily accessible and detailed. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Overflow queues do not work correctly like every other phone system or VoIP system. Normally, when an overflow queue is rung, it rings only the members that are logged into that queue. With RingCentral, it rings everyone in the group no matter if they are taking calls from that queue or not. This flaw breaks the whole feature of having overflow queues and creates more network traffic than is needed. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Michael, thank you for sharing your review and feedback! We are glad that RingEX successfully resolves your call quality issues, decentralizes your communication setup to eliminate single points of failure, and delivers accessible call logging visibility. It is fantastic to hear that our platform allows you and your team to work from anywhere! We also appreciate your candid feedback regarding how our call queue overflow feature handles member routing. We have attached an article below that hopefully will help you with overflow queues. The Review Team would love the opportunity to continue the conversation and learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com.

We appreciate you being a loyal RingCentral customer, Michael!

See how RingEX improved

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Surya Karan S.

ICT Support Specialist

Mid-Market (51-1000 emp.)

4/22/2026

"Revolutionized Our Communication Platform with Ease"

5/5

What do you like best about RingEX?

I love how RingEX keeps everything in one place, making it reliable and easy for user management, especially for admins like me. It simplifies communication, reduces tool switching, and just works consistently, which significantly improves our daily operations. I also appreciate its simplicity and the knowledge base available for troubleshooting or configuring settings, which is helpful because agents don't need much training on the tool. Additionally, RingEX integrates well with our ticketing system. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Honestly, there isn't anything specific that I dislike about the RingCX so far. It has consistently met our needs, works reliably on our daily operations. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hi Surya, it is rewarding to hear that RingEX is not only keeping your hybrid team connected but also making your life as an admin significantly easier. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for choosing RingCentral as your essential business communication tool for collaboration!

See how RingEX improved

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Akshada S.

Business Development Manager

Mid-Market (51-1000 emp.)

8/6/2026

Guest users or non-business users of the software, not included in G2 scores.

"Reliable, Intuitive Tool for Seamless Team Communication"

4.5/5

What do you like best about RingEX?

What I like the most is it's reliability and ease of use. The interface is intuitive, call quality is consistently good, and it makes communication and collaboration across teams seamless. It simplifies the day to day buisness communication.

It has become easier for teams to communicate. Tools interface is very easy to manage and handle. It offers great working experience. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

There isn't much to dislike, but the mobile app can sometimes feel a bit slow and some advanced settings take time to find. A more streamlined interface for those features would make the experience even bettter. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Akshada, we appreciate your fantastic feedback! It is great that RingEX provides a reliable, intuitive experience for your team, making everyday business communication seamless through unified calls, messaging, and video meetings. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for choosing RingCentral to empower you and your business communication needs, Akshada!

See how RingEX improved

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Suman K.

Senior Data Specialist

Enterprise (> 1000 emp.)

6/28/2026

"RingEX Unifies Calls, SMS, and Meetings with Rock-Solid Performance"

5/5

What do you like best about RingEX?

RingEX has helped my work communications in my day to day communications to keep me organized. I find it very useful not having to deal with the calls, chat, video calls, screen share and voicemail to email all on separate applications. I like that the quality of my calls have always been good and I find the application very easy to use and the switches between applications have also been very seamless. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

There's a lot going on so it takes a while to master the more advanced functions. There are occasional updates to the UI that need a quick acclimation period but it's mostly a very clean experience. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

RingEX made keeping in contact with teammates and our customers easier. When chat, phone calls, video conferences, and messages are in the same application, our team stay organized and we don’t have to switch around to chat. Meetings that are simple to attend and easier conversations are now easier to get involved with than to jump from one conversation to another. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hi Suman, we appreciate you sharing your experience with our platform! It is wonderful to hear that RingEX serves your organization as a dependable, unified communications engine, seamlessly bringing together your calls, team chat, video conferences, and screen sharing into a single application workspace. We are pleased that features like voicemail-to-email routing and our consistent call clarity successfully keeps your daily workflows organized and saves your team from bouncing between separate tools. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer, Suman!

See how RingEX improved