Jacquelynn V.
JV
Jacquelynn V.
Product Administrator
Enterprise (> 1000 emp.)
"Highly Customizable to Fit Every Business and User Need"
5/5
What do you like best about RingEX?

I like the different ways to use and customize it for the needs of the business and each user. My users find it easy to use, and I find it easy to administrate and find the help I need. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

I feel like we are going in the right direction, but I feel like we can add more things, like a holiday table time frame for all sites, or just things I have seen in other systems that I feel can be easily added. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Hey Jacquelynn, we appreciate your review and feedback! We are pleased to hear that RingEX successfully supports your mixed environment of physical and virtual phone users. It is great to know that your team finds the platform easy to use and that you have had a smooth experience with administration and finding support whenever needed. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for choosing RingCentral to power your business's unique needs, Jacquelynn!

See how RingEX improved
Ronnie V.
RV
Ronnie V.
IT Systems Specialist
Mid-Market (51-1000 emp.)
"Streamlined and Feature-Rich, with a Bit of a Learning Curve"
3.5/5
What do you like best about RingEX?

Many features and how the app is streamilned. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Due to so many features, it's a bit of a learning curve. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Hey Ronnie, thank you for taking the time to share your review! We are pleased to hear that you find RingEX streamlined and feature-rich, and that having the same application across all platforms is working well for you. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you being a loyal RingCentral customer, Ronnie!

See how RingEX improved
KS
Katie S.
Mid-Market (51-1000 emp.)
"Transformed Our School Communication Effortlessly"
5/5
What do you like best about RingEX?

I love that I can use RingEX through my computer or the app on my phone. I also really appreciate that I can text from my phone while using my RingEX call back number, which keeps my personal information private. The setup was very easy, and the specialized team helped me navigate the regulatory process for texting, making it a smooth experience. I recommend RingEX all the time; it's definitely 10/10. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Some of our users like to work through Microsoft Teams, and the RingEX app within Teams does not provide desktop notifications. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Thank you for the glowing review and recommendation! We are thrilled to hear that RingEX has transformed how your school connects with families. Knowing that our texting features are boosting response rates while keeping your teachers' personal information private is exactly why we built these tools. We are also glad our specialized team could take the stress out of the regulatory process for you! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate your recommendation, and for being a loyal RingCentral customer, Katie!

See how RingEX improved
JR
JP R.
Owner/President
Small-Business (50 or fewer emp.)
"Easy Recording with Helpful Pre-Recording Messages"
5/5
What do you like best about RingEX?

I like the ability to record, and to have a message play before the recording starts. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Spam calls, I get too many of them each day Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Thank you for sharing your review and feedback! We are pleased to hear that RingEX successfully supports your workflow by automating call recordings, providing a reliable video call platform, and delivering customizable pre-recording notifications to keep your conversations compliant and professional. We have included a link below to hopefully help with spam calls. If you are interested in continuing the conversation or sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com. We would love to hear more from you.

Thank you for being a loyal RingCentral customer, JP!

See how RingEX improved
SR
Stan R.
Portfolio Manager
Small-Business (50 or fewer emp.)
"Easy to Use with Great Sound Quality—iPhone App Makes It Even Better"
5/5
What do you like best about RingEX?

Ease of use, and generally very good sound quality. App on iPhone is handy. The customer service is unbelievable. I kept getting SPAM text messages, and Ring was on top of it, making sure it was taken care of, showing me the steps, and following up. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Nothing that I can think of. Everything works great. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Hey Stan, thank you for your wonderful insights! We are proud that our customer service team was able to jump in and help resolve those spam text issues for you. Protecting your business from unwanted noise is a top priority for us, and we are glad our follow-up process helped provide peace of mind and resolution. It is also fantastic to hear that you are enjoying the crystal-clear audio quality and the convenience of our iPhone app. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer, Stan!

See how RingEX improved
Verified User in Insurance
AI
Verified User in Insurance
Small-Business (50 or fewer emp.)
"RingCentral’s Integrated Tools and Rock-Solid Reliability"
5/5
What do you like best about RingEX?

I like how all the tools in RingCentral are integrated, and how reliable the service is overall. My calls don’t get dropped, I rarely run into network problems, and the server almost never has issues. Customer service is always great, and even the support chat team is awesome. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

The admin portal and the help center have been getting more confusing over time as new features are added. Since not every plan includes every feature, and not every team uses all the features they do have, it can be difficult to navigate. In particular, it’s hard to track down specific functions you know exist but don’t use on a daily basis. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

The Review Team appreciates you taking the time to share your experience with RingEX. We are proud to hear that our integrated tools and service reliability support your business effectively. Regarding your experience with the Admin Portal and Help Center, we understand that implementing and navigating new systems can sometimes be challenging. As we continue to add features to empower your business, we strive to maintain a smooth experience for all users. Our goal is to provide a service that diminishes barriers and ensures an exceptional experience. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for choosing RingCentral!

See how RingEX improved
Dina G.
DG
Dina G.
Small-Business (50 or fewer emp.)
"Mixed Experience: Powerful Features, But Difficult Onboarding"
3/5
What do you like best about RingEX?

I like the feature of being able to answer calls from anywhere as long as we're signed in on our cell phones. It keeps our personal information safe when calling customers. I also appreciate seeing who's available, who's offline, and who's on a call. I like the simplicity of the HUD extension review. I enjoy the text messages, the easiness of the voicemails, and the HUD. The ability to mask my call and transfer calls to our technicians in the field, along with the capability to treat calls easily from desk to desk, are beneficial. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Definitely the onboarding. The onboarding was very confusing and I was misinformed about how the extensions, licenses, and porting worked. I was told to port out all my numbers when I really didn't need to, which was a big pain. Customer service was not sympathetic when I hadn't been able to use the product for three months and was still being billed. It took speaking to a manager to get some kind of compensation. Learning the product was also challenging as it has more features than I'm used to. Setting up the phones was difficult, and I had to keep calling support. It's confusing trying to figure out how the product works with other platforms like Google Chat and ServiceTitan. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Thank you for your candid feedback, Dina! While we are glad to hear that the HUD, call masking, and mobile flexibility are now helping your team manage field technicians more effectively, we apologize for the difficult road it took to get there. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you for being a loyal RingCentral customer, Dina!

See how RingEX improved
Gerry A.
GA
Gerry A.
advisor
"Streamlined Operations with Easy Setup"
5/5
What do you like best about RingEX?

I like RingEX because it is automating and easy to use. I can use it on various devices like the phone, desk phone, and laptop. The integration with a few CRMs is beneficial, and it has many assets we continuously implement. I can send faxes and record calls for compliance, and it helps keep a history of calls and messages, making compliance straightforward. The initial setup was very easy, and the tech support is great. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

I think it would be nice to have a personal voice instead of just eight avatars. It would be great to have it personalized for individual needs. Also, it would be cool if the avatar could be personalized with your own picture, so it's easier for clients to recognize your voice and eventually your face. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Thank you for your fantastic review! We are glad to hear that RingEX helps you manage your insurance business more effectively by streamlining compliance, call recording, and CRM integrations. It is great to know that the ability to work across all your devices, from your laptop to your desk phone, is providing the business continuity you need. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for choosing RingCentral, Gerry!

See how RingEX improved
SP
Stacy P.
"Reliable Communication with Cutting-Edge AI Features"
4.5/5
What do you like best about RingEX?

I love the flexibility and forward-thinking that RingEX provides, especially with the implementation of their new AI features that benefit our business and make the jobs of our associates easier. We appreciate the use of the AI receptionist, which is helping us direct callers more effectively to users who can assist them with their specific needs. The ability to access cloud services is another aspect I like about RingEX. We are also excited about demoing the new AVA product to see how it can further benefit our users. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Reporting is one aspect that needs to be explored. We utilize a large number of call queues and reporting is very limited. For example, we need better reporting on time to abandon in queues, when users are logged into the queue to accept calls and where calls were ended...by the caller or the user. Importing the phone numbers from previous carriers was the hardest part for us with nearly 1000 associates at the time. Each user had both a local DID and toll free number assigned to them, not including all the other phone numbers for hunt groups or as RingEX refers to them now, call queues. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Thank you for your fantastic review, Stacy! We are thrilled to hear that RingEX is supporting over 1,300 of your associates and that our AI Receptionist (AIR) is already making a tangible difference in directing your healthcare callers more effectively. We also appreciate your excitement regarding AVA! We believe its ability to proactively manage schedules and tasks will be a significant value-add for your team. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you for being a loyal RingCentral customer, Stacy!

See how RingEX improved
RR
Rogene R.
Small-Business (50 or fewer emp.)
"Centralized Communication with Room for Improvement"
4/5
What do you like best about RingEX?

I love that everything with RingEX is just in one place. Calls, messages, voicemails, and fax all being within the same app means I don't have to jump between systems. The initial setup was pretty straightforward, making it easy to set up the phones and extensions. It works well handling calls while updating our EMR systems, keeping our communication organized and efficient for the team. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Sometimes the app can feel a bit laggy, especially when switching between calls and messages. The interface could be more intuitive for new users too. It sometimes takes a minute to find certain settings. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX
Edit edit

Hi Rogene, thank you for the review! We are thrilled to hear that RingEX helps your team stay organized by centralizing calls, faxes, and EMR updates into one efficient workflow. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for choosing RingCentral to power your practice, Rogene!

See how RingEX improved