What I like best about RingEX is that it brings core business communications into one platform. I can manage business calling, extensions, voicemail, team messaging, meetings, and SMS/MMS without constantly switching between separate tools. The desktop and mobile applications are especially useful for keeping communication consistent when I am moving between my workstation and phone.

The main benefits for me are easier collaboration, more flexible communication with customers and colleagues, and simpler administration. Features such as auto attendants, call queues, shared lines, and call delegation help organize incoming calls, while Google and Microsoft integrations fit naturally into existing workflows. I also value the breadth of available integrations and APIs because they give technical teams room to connect communications with internal systems. Overall, RingEX gives me a practical foundation for coordinating voice, messaging, and meetings in one environment. Review collected by and hosted on G2.com.

The biggest downside of RingEX is that its breadth can make administration and everyday navigation feel more complex than you might expect. Configuring extensions, call queues, auto attendants, permissions, and user onboarding or offboarding takes careful planning, especially when multiple communication modes are enabled. Team messaging and notifications can also get noisy if teams don’t establish clear channel and retention practices. I also found that keeping the desktop and mobile experiences consistent required user training and straightforward usage guidelines. Integrations are helpful, but they introduce another layer of setup, ongoing configuration, and troubleshooting. Overall, I’d recommend a structured rollout with documented call flows, permissions, notification standards, and offboarding procedures, rather than treating RingEX like a simple plug-and-play phone system. Review collected by and hosted on G2.com.

I truly appreciate the incredible support from RingEX, which I didn’t expect to be at such a high level. I also value being able to speak with knowledgeable experts whose recommendations genuinely help our team. The integration of RingEX with different programs—CRMs, ERPs, and other platforms—is fantastic; it isn’t just a standalone tool, and it really helps streamline our operations.

The audio quality during calls is excellent as well. On top of that, the setup was very easy thanks to the thorough training materials, including PDFs and step-by-step guides, which made the transition smooth for our small team. Overall, RingEX is intuitive and very easy to use for both us and our customers, and I rely on it every day for my daily operations. Review collected by and hosted on G2.com.

I was new to me but I was able to adapt to use it very fast. Review collected by and hosted on G2.com.

Ease of using for locating current and missed calls. Along with also having a voicemail system to easily view even while performing other in store tasks. For us, we are also able to capture after hours missed calls easily for staff to follow up with guests in a timely manner. Review collected by and hosted on G2.com.

We are researching the use of adding SMS to our account and daily use. I understand having a subscription service, but it seems like each individual angle is an added on cost to be to use. I would also like to see a bit of a format re-design to see calls, missed calls, and voicemails all at the same time. Review collected by and hosted on G2.com.

I mostly use RingEX when I need to stay in touch with classmates during project work. I regularly use the team messaging feature to share quick updates instead of switching between different apps. When we need to discuss something in detail, I start a video meeting, and it has been enough for our small group discussions. I also use the mobile and desktop sync, so I can continue conversations even after leaving campus. The call history is another feature I check often because I sometimes need to remember who I spoke with or return a missed call. These are the features I end up using almost every week. Review collected by and hosted on G2.com.

The desktop app occasionally takes a little longer to load after an update, and I have had a few moments where notifications arrived later than expected. Review collected by and hosted on G2.com.

Having calls, messages, and meetings in the same platform has been more useful than I expected. It doesn’t sound like a big deal at first, but it really shows its value when I’m juggling several projects at once and need to remember who approved a change, when we spoke with the client, or what was still pending after a call. With RingEX, communication feels much more connected and easier to track. Call quality has been stable, and honestly, that matters more to me than any flashy feature. A client call shouldn’t depend on whether the tool feels like working that day. For follow-up meetings, deliverable reviews, and quick calls with vendors, I rarely have to pause or troubleshoot because of technical issues. The mobile experience has also been very strong. Some days a conversation starts on my desktop and I need to continue it from my phone while moving between meetings. Being able to keep that flow without losing context helps a lot, especially when a decision can’t wait until I’m back at my computer. Review collected by and hosted on G2.com.

I haven’t had any bad experiences with RingEX. For my day-to-day work, it’s been reliable and consistently solid. Calls, video, messaging, integrations, and the AI features all come together in one workflow without making anything feel cluttered, and that’s what I appreciate most. It gives me the communication tools I need without forcing me to bounce between different apps whenever a conversation turns into a task, a meeting, or a follow-up. Review collected by and hosted on G2.com.

It’s pretty easy to onboard new employees because the UI/UX is straightforward and intuitive. The AI Transcript Notes are also helpful for keeping the conversation flowing and making sure we don’t miss key points. Review collected by and hosted on G2.com.

Their technical support team consistently takes up our time, especially when problems could have been resolved with straightforward answers instead of putting us through a loop of the same responses.

I also feel that some features should have been included in the subscription plan rather than placed in the Add-Ons. Performance-wise, even though we’ve been using RingCentral for a long time, there are still unresolved issues, and our company will likely have to find workarounds instead. Review collected by and hosted on G2.com.

I liked that my users could download the app and use their cell phones with the service. Nobody wants to be tied to a desk phone, so this made it much more convenient. Review collected by and hosted on G2.com.

The price was the reason I looked to make a switch, and I found that other well known services cost half. They lacked morals when I tried to cancel. During cancellation, support repeatedly told us we could not cancel or even reduce licenses because of a contract they could not produce. After reviewing our own agreement, we found no minimum seat requirement. Once we pointed this out, support suddenly agreed to reduce the account to a single line. The issue was eventually resolved, but only after significant back-and-forth. I recommend obtaining and reading your contract before accepting statements about what changes are or are not permitted. Review collected by and hosted on G2.com.

I really appreciate how RingEX brings calling, messaging, and meetings together in one place. It’s easy to use, reliable, and helps our team stay connected without constantly switching between different apps. Having everything integrated makes day-to-day communication simpler, and we can move quickly from chat to a call or a meeting without changing tools, which saves a lot of time.

Features like presence status, call forwarding, and the smooth transitions between chats and calls help boost our productivity. The integration with our CRM applications is also a big help, since it keeps communication tied to our daily workflows. On top of that, the initial setup was smoother than I expected: most configurations were straightforward, so we were able to get up and running with minimal training. Review collected by and hosted on G2.com.

Overall, it has worked really well for me, but there are a few areas that could be improved. The desktop app can feel a little slow at times, especially when handling multiple chats. Still, it’s flexible overall, which I appreciate. Review collected by and hosted on G2.com.

Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. I also like that you can duplicate settings or a call queue, which makes setup almost instant. Our employees adapted quickly with minimal training.

The platform offers a wide range of features, including video, voice, messaging, and integration capabilities. On top of that, the support team is knowledgeable and highly responsive. I also frequently use the support button whenever I have questions or need help. Review collected by and hosted on G2.com.

If you don’t have much basic VOIP experience, the initial setup can feel overwhelming. I get that certain integrations will naturally take some effort, but I’ve run into occasional call-quality issues that can impact reliability. On top of that, the live reports and analytics could use more context and clearer explanations, and they’d be easier to work with if the interface were more user-friendly—especially for people who aren’t technically inclined. Review collected by and hosted on G2.com.

I use RingEX primarily for managing my team's project schedules, and I find it simple to use. The application is wonderful because it combines four applications into one app, allowing me to call, text, video call, and fax seamlessly. I appreciate being able to use RingEX on both my phone and desktop, as it integrates well with other applications and my CRM. The initial setup was pretty easy, and the support for integration and onboarding was great. Review collected by and hosted on G2.com.

I would say that sometimes it's glitchy, especially glitches between the CRM and RingEX. Also, tech support could have more incentive. Review collected by and hosted on G2.com.