--- title: RingEX Reviews meta_title: 'RingEX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1415 reviews by the users' company size, role or industry to find out how RingEX works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 1415 scale: '5' date_modified: '2026-07-20' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # RingEX Reviews **Vendor:** RingCentral **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,415 ## About RingEX WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. ## RingEX Pros & Cons **What users like:** - Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. (216 reviews) - Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. (127 reviews) - Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. (109 reviews) - Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. (108 reviews) - Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. (107 reviews) - Users commend the **user-friendly interface and robust features** of RingEX, enhancing communication and collaboration effortlessly. (100 reviews) - Intuitive (87 reviews) - Easy Communication (85 reviews) - Easy Setup (80 reviews) - Simple (71 reviews) **What users dislike:** - Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. (55 reviews) - Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. (49 reviews) - Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. (49 reviews) - Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. (47 reviews) - Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. (47 reviews) - Users find the **overwhelming interface** and slow support responses of RingEX to be notable drawbacks in their experience. (38 reviews) - Users face **missing features** like fax visibility issues and customer service difficulties impacting overall usability. (37 reviews) - Learning Curve (36 reviews) - Difficult Navigation (32 reviews) - Difficult Configuration (31 reviews) ## RingEX Reviews ### 1. Easy AI Message Recording That Simplifies Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Marie T. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about RingEX?** The AI component that allows us to record messages easily **What do you dislike about RingEX?** sometimes it does not capture my name correctly in the notes **What problems is RingEX solving and how is that benefiting you?** pricing is very friendly compared to other platforms **Official Response from Madi Hayford:** > Hey Marie, thank you for sharing your review! We are delighted to hear that you find RingEX's pricing to be highly friendly compared to other platforms and that our native AI Assistant makes recording and tracking messages easy for your team. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Marie! ### 2. Centralized Communication with Seamless Usability **Rating:** 5.0/5.0 stars **Reviewed by:** devin s. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about RingEX?** I like RingEX for its usability. I'm able to use it across many different pathways with my employees so they can accomplish tasks given to them and communicate with our clients efficiently every time. It's an all-in-one system that centralizes all communication platforms into one space with calls, text, and alerts, making it really seamless and works well. Also, the help and guidance from the team during the setup were excellent, allowing us to establish everything correctly the first time. **What do you dislike about RingEX?** It would be nice to be able to access the admin portal without having to open another web page. **What problems is RingEX solving and how is that benefiting you?** I use RingEX to centralize communication, combining calls, texts, and alerts into one space. This all-in-one system replaces separate applications, providing seamless and efficient client communication. **Official Response from Madi Hayford:** > Hey Devin, thank you for the fantastic review! We are so glad to hear that RingEX is providing the all-in-one power your team needs to stay efficient. Knowing that our setup team helped you get everything established is exactly the experience we strive for. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Devin! ### 3. Versatile Access Makes RingEx Easy to Sell and Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about RingEX?** The variety of technology that can access the RingEx services. Makes it easy to sell to end-users as they get to use what they think is best for them. **What do you dislike about RingEX?** Nothing at this point. Setup was supported by the professional services. The service itself has had no issues. **What problems is RingEX solving and how is that benefiting you?** Our old system, a self hosted VoIP system was no longer serviceable to bring it up on security standards. It was time for it to go. Costs to upgrade were high, but moving to RingEx made the service costs a lateral move keeping out monthly expenditures the same. Additionally, the old system didn't have features that RingEx brought to our table. After hour calls and emergency service calls have become a team effort, not a single person voicemail box. **Official Response from Madi Hayford:** > The Review Team appreciates your valued feedback, Jeffrey! It is excellent to hear that the versatile access to RingEX across various technologies makes it easy for you to sell and for your end-users to adopt. We are also happy to know that RingEX provides a modern, secure solution compared to your old self-hosted VoIP system. Specifically, it is great that features like team-based after-hours and emergency service calls benefit your organization and improve efficiency. If you are interested in sharing more about your experience, please reference this review and email us at review@ringcentral.com so we can continue the conversation. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Jeffrey! ### 4. Reliable Business Phone System with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Dan S. | IT System Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about RingEX?** I like RingEX for its ease of use, which caters to both technical and non-technical audiences. The initial setup was straightforward; we managed to set up basic call flows and all users in just a few days of testing. RingEX has become our primary business system with about 60 users overall, and I would rate it a 10 out of 10 for recommendation. **What do you dislike about RingEX?** The only issue we ever had was in detailed reporting but this was available when using a different RingCentral product. **What problems is RingEX solving and how is that benefiting you?** We switched to RingEX to fix stability issues with our previous system. It's easy for both technical and non-technical users, and setting it up took just a few days. **Official Response from Madi Hayford:** > Hey Dan, thank you for your fantastic feedback! It is excellent to hear that RingEX provides the stability and intuitive setup your 60-user team needed to move past systemic friction. Achieving a 10/10 recommendation is a milestone we value deeply. The Review Team would appreciate the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Dan! ### 5. Simple platform, but Spam marking is a deal-breaking issue **Rating:** 2.0/5.0 stars **Reviewed by:** Martin R. | Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about RingEX?** RingEX is a simple platform that is easy to learn and easy to teach my coworkers how to use. Call quality has been solidly good since launch. **What do you dislike about RingEX?** RingEX is a good product. However, our outbound calls are STILL being marked as potential spam. We are not making robocalls, or mass calls of any kind. Calls to our consistent customer base are being marked as spam. RC has been very unhelpful in resolving this issue. It is incredibly frustrating and would make it unlikely for me to recommend RingEX. **What problems is RingEX solving and how is that benefiting you?** Our customers depend on us being available by phone. RingEX helps us fufill that need. **Official Response from Madi Hayford:** > Thank you for your feedback. We are glad to hear that you find RingEX easy to use and that our call quality has been reliable and strong for your team. However, we apologize for the ongoing frustration regarding your outbound calls being marked as potential spam. We have reached out to the agent assigned to your current case; we want to help improve your experience however we can. To contniue the conversation with the Review Team directly, please reference this review and email us at review@ringcentral.com with more information. We appreciate you for being a loyal RingCentral customer, Martin! ### 6. Quick Support, But Account Manager Email Responses Take Far Too Long **Rating:** 2.5/5.0 stars **Reviewed by:** Jonathan J. | IT manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about RingEX?** The quick turnaround from Support is appreciated. However, the product’s capabilities and features can be found elsewhere for a fraction of the price. **What do you dislike about RingEX?** Our account manager takes too long to respond to emails—we consistently wait at least four days for a reply. This is not a good look, especially as we are considering leaving RingCentral. **What problems is RingEX solving and how is that benefiting you?** Nothing. If anything, having this account adds to our problems. We were locked into a contract for 170 licenses when we only needed 30. We operate on year-to-year agreements, yet our account manager continues to push 24- and 36-month renewals. Since we raise funding each quarter, we are not in a position to commit to terms that long. **Official Response from Madi Hayford:** > The Review Team sincerely appreciates your candor, Jonathan. While we are glad to hear that our Support Team has provided quick turnarounds, it is clear that a significant breakdown in communication and flexibility with your Account Manager is putting your partnership with RingCentral at risk. Please reference this review and email us directly at review@ringcentral.com so we can continue the conversation together and help improve your experience in any way we can. We hope to hear more from you soon, Jonathan! ### 7. Exceptional Customer Service & Robust Phone Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ramon l. | F, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about RingEX?** I like the customer service and their online portal. I also appreciate the feature of having both a desktop phone and the cell phone app ring at once. The ease to control the hours of operation and each phone is really valuable. This is important for us because we have busy days, and having employees work remotely with full phone access gives us peace of mind. **What do you dislike about RingEX?** Sometimes billing might fluctuate year by year but when I reach out we come to a resolution. Sometimes when people need to email me for an unresolved issue, it takes a while. But it's not often items are unresolved after the initial call. **What problems is RingEX solving and how is that benefiting you?** RingEX simplifies our complicated phone setup with multiple layers. It connects desktop and mobile phones simultaneously, allows control over hours and phone settings, enabling remote work with full access, providing peace of mind. **Official Response from Madi Hayford:** > Hi Ramon, thank you for your fantastic review! We are pleased to hear that RingEX provides your team with the peace of mind needed to manage a busy remote and office-based environment. It is great to know that our simultaneous ring and customizable hours of operation help simplify your complex phone setup. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Ramon! ### 8. Effortless Calling and Crystal-Clear Voice Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Rogen G. | IT Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about RingEX?** The RingEx is very easy to use, it allows you to call and accept call anywhere when you download the Ring central application on your mobile phone. the reception of the voice is very clear. moreover if you have any issues there's tech support is always available to assist you. **What do you dislike about RingEX?** I couldn't tell anything bad about the products, so far we are satisfied with performance. **What problems is RingEX solving and how is that benefiting you?** One time we had an issue with the Dial-by-Name Directory. This feature lets callers find extensions by using the dial pad keys to enter an employee’s first or last name. I reached out to the technical support team, and they assisted me in resolving the issue. On that day, I also learned how to set up the DBND and shared the information with my team members. **Official Response from Madi Hayford:** > Thank you for your wonderful review, Rogen! We are thrilled to hear that RingEX is very easy to use, provides crystal-clear voice reception, and gives you the flexibility to call and accept calls anywhere via the mobile app. We are glad that our technical support has been available to assist you quickly! The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Rogen! ### 9. Seamless Communication, Industry Leader **Rating:** 5.0/5.0 stars **Reviewed by:** James C. **Reviewed Date:** January 27, 2026 **What do you like best about RingEX?** RingEX makes it so easy to connect everyone via video, call, and text. As the admin of our phones, I find managing and changing settings with RingEX to be easy. The platform is an industry leader in all aspects of communication, making calls, video chat, and text seamless and easy to use. Swapping from our previous system was easy, and the initial setup was very easy. I always talk about how RingEX has made our company top tier and encourage other companies to swap to RingEX. **What do you dislike about RingEX?** Having a limit on how many can have text message enabled is a pain point for RingEX. Currently with the campaigns, we can only have 49 users per campaign. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for seamless communication through video, calls, and text, keeping everyone informed and on the same page. **Official Response from Madi Hayford:** > Thank you for your powerful review, James! Hearing that an experienced admin, such as yourself, finds RingEX top tier and easy to manage is fantastic. We are glad the transition was smooth and that you have become a strong advocate for our video, call, and text features. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, James! ### 10. No issues and great customer service :) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about RingEX?** The dashboard is easy to use and reps are always ready to help. **What do you dislike about RingEX?** Pricing isn’t always straightforward. When it comes to taxes and fees, they aren’t quoted upfront and are added afterward. On the positive side, support is quick to respond to questions. The UI looks nice overall, but it could use an update. **What problems is RingEX solving and how is that benefiting you?** Connecting an entire office into a working system, from reception to seven employees. Everyone is connected, ready to serve, and able to focus on what matters most. **Official Response from Madi Hayford:** > The Review Team appreciates your fantastic review! Thank you for taking the time to share how our product and service benefit you and our business. We are proud our Support Team has proven to be available and valuable whenever you need their assistance. If you are interested, we encourage you to explore our Ideas Portal where you can share and vote on desired feature requests; for your convenience, we shared the link with you below. We would love to learn more from you; please email us at review@ringcentral.com to continue the conversation. Thank you for choosing RingCentral! ### 11. User-Friendly Platform with Seamless Zoom Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about RingEX?** I find RingEX user-friendly and dependable. I really like how they've integrated the Zoom platform into their own, making it easy for me to start video meetings without needing another platform. Having the RingEX app open all day means I can quickly click to set up a meeting. I also enjoy the solid platform it provides as a phone system, alongside the other features of RingEX that are available to users. **What do you dislike about RingEX?** Sometimes when you connect a call that it will drop the call within the first few seconds of the call trying to connect **What problems is RingEX solving and how is that benefiting you?** RingEX provides our company with a solid phone system platform, is user-friendly, dependable, and integrates Zoom for seamless video meetings without needing another platform. **Official Response from Madi Hayford:** > The Review Team appreciates your valuable feedback; we enjoy hearing how our product improves your experience and benefits you. Reach out to tell us more via email at review@ringcentral.com; thank you! ### 12. Easy Call Monitoring and Headset Calling Right from My Computer **Rating:** 4.5/5.0 stars **Reviewed by:** Suzanne F. | Clinic Administrator at Pearl Women's Center, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about RingEX?** I Like monitoring everything from my computer screen. I make phone calls from Ring Central on my computer and never use my phone, just a headset. I can also see who is available to take calls and who is logged in at any given time. Customer service has been outstanding. **What do you dislike about RingEX?** It is often confusing when trying to navigate "help" on my own. Changing things, such as voice, IVR menus, and auto receptionist require many steps. **What problems is RingEX solving and how is that benefiting you?** Visual representation of phone calls and messages. Being able to record conversations for quality purposes. Easier for employees who work from home. **Official Response from Madi Hayford:** > Hey Suzanne, it is fantastic to hear that RingEX has become your central hub for monitoring calls and that our computer-and-headset workflow is serving you and your team so well. We are also proud to hear that our customer service has been exceptional! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Suzanne! ### 13. Solid Phone System Packed with Features **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel P. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about RingEX?** Solid phone system with many features. Switching to a cloud phone system helped us manage multiple sites communication easily. RingCentral had the most advanced options, the API was more robust than other systems we reviewed. **What do you dislike about RingEX?** You have to have a separate system for Contact Center (we used RingCX) The two systems communicate together but it is still a little disjointed. **What problems is RingEX solving and how is that benefiting you?** communication across multiple sites and call control through API technology. **Official Response from Madi Hayford:** > Hey Daniel, the Review Team appreciates you taking the time to share your experience with RingEX! We are glad to hear that our cloud phone system and robust API technology have empowered your business to manage communication across multiple sites effectively. Regarding your experience with the integration between RingEX and RingCX, we understand that navigating two systems can sometimes feel disjointed. Our team is dedicated to providing comprehensive support to ensure a smoother experience as we continue to refine how our platforms communicate. We would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Daniel! ### 14. Easy to Use, Well-Connected, and Backed by Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin G. | Senior Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about RingEX?** Ease of use, connectivity, support, integrations with other apps **What do you dislike about RingEX?** Quite frankly, I haven't found anything that I dislike about RingEX to this point. **What problems is RingEX solving and how is that benefiting you?** It seamlessly integrates with our ATS and tracks all activity, so we don't have to manually do so **Official Response from Madi Hayford:** > Kevin, thank you for your amazing review! We are thrilled to hear that RingEX is providing the seamless connectivity and support your team needs to stay efficient. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Kevin! ### 15. Exceptional Workflow Management and Communication Features **Rating:** 5.0/5.0 stars **Reviewed by:** Sierra B. | Administrative Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about RingEX?** The task manager enables me to monitor workflows across different departments and teams effectively. The meeting features are exactly what we need to maintain momentum on the business side. I really enjoy the chat functionality, and the GIFs add a fun, lighthearted touch. Having access to a wide range of phone and IVR options allows us to keep growing without ever missing a call. Customer support is a phone call or ticket away. Always friendly and thorough. **What do you dislike about RingEX?** Sometimes, when I check off recurring tasks, they do not reappear as expected. This issue can be frustrating when trying to keep track of ongoing responsibilities. **What problems is RingEX solving and how is that benefiting you?** Previously, we managed phone calls using a smaller site that offered fewer accessible features. With RingEx, our team is now able to stay coordinated and work together on a single platform. **Official Response from Madi Hayford:** > Hey Sierra, thank you for your fantastic, detailed review! We are thrilled to hear that RingEX is the single platform that helps your team stay coordinated and that the task manager allows you to monitor workflows effectively across departments. It is wonderful that our IVR and phone options support your continued growth without missing a call, and that you find our Support Team to be friendly and thorough! We take bug reports seriously and would like to help resolve this for you however we can. Please report this specific issue by reporting the issue in the app; here are instructions on how to do so: https://ringcentr.al/42aZ68p The Review Team would love the opportunity to learn more about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Sierra! ### 16. Seamless PC-to-Phone App That Keeps Work Calls Separate **Rating:** 4.0/5.0 stars **Reviewed by:** Chris S. | IT Security Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about RingEX?** Seamless working options from PC app to Phone app. Allows me to keep my work calls, texts, etc seperated thru an app and not have Vendors using my direct mobile number. **What do you dislike about RingEX?** The license model should be more flexible for customers with high turnover. We have to purchase a license and then are stuck until the annual renewal date. Monthly or quarterly flex within lets say 10-15% of call lines to go up/down without being obligated for a full annual term. **What problems is RingEX solving and how is that benefiting you?** Integrating teams and entities with merger and acquisition growth is a relatively seamless project. **Official Response from Madi Hayford:** > Chris, thank you for your review! We are pleased to hear that RingEX helps you maintain a professional work-life balance by keeping your personal mobile number private while using our seamless PC and phone apps. It is also fantastic to know that our platform makes your merger and acquisition growth and team integration a smooth experience. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Chris! ### 17. A competent suite, but bogged down by redundant features **Rating:** 3.0/5.0 stars **Reviewed by:** Andrew R. | Telephony Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about RingEX?** Very flexible and powerful. Overall solid audio quaility. Very feature rich. The app is generally very usable for everyday users. **What do you dislike about RingEX?** There are a number of ways to do essentially the same thing. This makes implementation and maintenance tricky if multiple people manage the system. It will take time before it becomes intuitive where to go if something isn't working the way you intended. Creating multiple schedules for a menu is not possible without creating multiple versions of the menu. Powerful but cumbersome and complicated. **What problems is RingEX solving and how is that benefiting you?** Consolidating phones across a multiude of business units and locations. **Official Response from Madi Hayford:** > Hey Andrew, thank you for your feedback! The Review Team appreciates your positive comments about RingEX's flexibility, audio quality, and usability. We are glad that RingEX is helping you consolidate phones across multiple business units and locations. We understand your concerns about redundant features and the complexity they may introduce during implementation and maintenance. Our team continuously works to streamline the user experience and simplify navigation within the platform. If you have any further suggestions or feedback, please feel free to explore and engage with ideas on our Ideas Portal; we have included the link below. We are committed to learning more from our customers and delivering the best possible user experience. If you want to share more about your experience, please email us at review@ringcentral.com. We appreciate you being a loyal RingCentral customer! ### 18. Easy User Management, but IVR and Call Center Setup Review Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about RingEX?** Easy ability to assign new users, and remove users **What do you dislike about RingEX?** It's hard to edit the IVR menu, and it is hard to review call center set-up layout wise, it could be more easily reviewed **What problems is RingEX solving and how is that benefiting you?** It creates accessible ways to communicate across hybrid and remote environments, and is a path towards communication **Official Response from Madi Hayford:** > Thank you for taking the time to share your feedback! We are pleased to hear that RingEX makes user management straightforward, allowing you to easily assign and remove team members. It is wonderful that our platform is successfully establishing accessible paths toward communication across your hybrid and remote environments. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. ### 19. All-in-One RingEx: Phone, Messaging, Fax, Notes, and More in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon B. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about RingEX?** RingEx isn’t just a phone system; it’s also an internal messaging tool, a tracker, a fax solution, and a note-taker. There are so many great options to use, and it’s nice having all of these features in one place. **What do you dislike about RingEX?** I find the admin portal really confusing to use. It’s hard to figure out where to go to change features and other settings, and I often have to hunt around to find what I need. I really wish it were more user-friendly and easier to navigate. **What problems is RingEX solving and how is that benefiting you?** A single platform that works well for many different uses. **Official Response from Madi Hayford:** > Thank you for your review, Shannon! We are glad to hear that RingEX is serving as a true all-in-one solution for your business, keeping your messaging, tracking, faxing, and note-taking unified in one place. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Shannon! ### 20. Effortless Phone Access, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tina E. **Reviewed Date:** January 15, 2026 **What do you like best about RingEX?** I really like that with RingEX, I can answer the phones from our cell phones even when we're away from the office. I also find the application easy to use, especially when setting up new employees and extensions—it's quick and easy. Their customer support is excellent; they were very helpful when I needed to set up holiday hours. The initial setup was very easy, thanks to the lady who did our training and taught us well. **What do you dislike about RingEX?** Faxes do not always show properly on your cell phone. If the fax would open, you would at least know what it is about. **What problems is RingEX solving and how is that benefiting you?** I can answer phones even away from the office using our cell phones. RingEX is easy to use for setting up new employees and extensions quickly, and their customer support is excellent. **Official Response from Madi Hayford:** > Tina, thank you for your stellar review! We are glad to hear that RingEX provides you with the freedom to manage your office from anywhere and that your initial training and holiday hours setup were such positive experiences. It is wonderful to know that scaling your team with new extensions was quick and easy. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Tina! ### 21. Feature-Rich App That Makes Call Handling Easy and Fast **Rating:** 4.5/5.0 stars **Reviewed by:** Diana . | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about RingEX?** The app has a lot of different features that make call handling easy and fast. **What do you dislike about RingEX?** The admin portal is a little hard to navigate at first, I have not had much chance to play with it but I wish it was more direct rather than a lot of drop down menus. **What problems is RingEX solving and how is that benefiting you?** We needed the availability of answering our front desk calls on the go, and with the cell phone app this is possible. **Official Response from Madi Hayford:** > Hi Diana, thank you for your great feedback! We are thrilled to hear that the RingEX mobile app gives your team the freedom to answer front desk calls from anywhere. Keeping your business fast and easy is exactly what we aim for. We also hear you loud and clear regarding the Admin Portal. We know those drop-down menus can feel like a maze when you are just trying to make a quick change. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral, Diana! ### 22. Smooth HubSpot Integration for Individuals, but Lacking SMS Automation **Rating:** 3.5/5.0 stars **Reviewed by:** Emmett H. | Account Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about RingEX?** RingEX works well for individual users and integrates smoothly with HubSpot. **What do you dislike about RingEX?** It doesn’t include the SMS automation functionality we need, so it isn’t a good fit for our use case. **What problems is RingEX solving and how is that benefiting you?** It’s flexible and easy to integrate with HubSpot, which helps our retention team track communications more smoothly. **Official Response from Madi Hayford:** > Hi Emmett, thank you for your feedback! We are thrilled to hear that our HubSpot integration is helping your retention team stay synchronized and that RingEX is providing the flexibility your individual users need. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you being a loyal RingCentral customer, Emmett! ### 23. Clean UI, Reliable Calls & Integrations—But Email Sequencing Still Missing **Rating:** 3.5/5.0 stars **Reviewed by:** Jubin T. | BDR Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about RingEX?** Easy to use, UI is clean. Is capable of handling international calls. Integrates with SF & ZOHO. No downtime in performance. Is reasonably priced. Tending towards the higher side. Very prompt support and CSM. AI Dashboarding is an add-on but at an additional cost. **What do you dislike about RingEX?** Needs to streamline and include an email sequencing piece to make them a proper Sales Engagement platform. **What problems is RingEX solving and how is that benefiting you?** Click to call dialler. Dashboard of call metrics. **Official Response from Madi Hayford:** > Hey Jubin, thank you for the detailed review! We are glad that you enjoy RingEX's clean user interface, reliable international calling, and our Salesforce and Zoho integrations. We also appreciate your praise for our prompt support! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Jubin! ### 24. Lots of Functionality but Some Clunky Aspects in Admin Portal **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah V. | Firm Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about RingEX?** RingEX provides a lot of customization and functionality to meet diverse needs, which I think is very important since this program isn't specific to any industry or area of business. From an admin standpoint, setting up a new user is pretty easy, and I especially like a newer update of being able to schedule the invitation email in advance. That's very helpful! We have three office locations with staff working remotely some of the time and calls run smoothly as if everyone was in one place. The RingCentral chat is also very nice, as is the ability to text our clients from within the desktop app. I recently contacted support in order to cancel some extra RingEX licenses we were not using during our contract renewal period and they made if very easy. It only took one chat session to accomplish exactly what I needed to, and quickly. We use the RC video very frequently and sometimes record meetings and both are easy to use. I love that you can send a link to a video participant and they do not need to download the program to join a video call. Makes it very easy for them and we rarely have anyone who experiences issues getting into the video call. Sending faxes is easy and received faxes can easily be forwarded via email to the proper person in our team. Text messages and voicemails can also be easily transferred. **What do you dislike about RingEX?** I've found that some settings in the admin portal move randomly and become difficult to find. We also have had issues with certain settings within the admin portal changing on their own and that is very frustrating. Luckily this isn't a common issue, but the one we've experienced is incoming calls get routed to a welcome message (which ends up being our voicemail recording) instead of ringing through. It hasn't happened recently, but has happened several times. Maybe this is fixed now, I do not know. Recording a new voicemail is easy enough form the handset, but navigating to the importing/exporting so that the voicemail plays both during and after hours is a bit labor-intensive. I also wish voicemails could be saved from within the RC admin portal. Features/settings in the admin portal that we don't use often are sometimes difficult to find/get to as it's not as intuitively located as I think it could be. **What problems is RingEX solving and how is that benefiting you?** RingEX gives us voice, text, internal messaging, faxing, and video conferencing with just one program/application. That's huge when you already have multiple programs to log into every day! Streamlining communications bother externally and internally is supremely important, especially in a technology driven world. **Official Response from Madi Hayford:** > Hey Sarah, the Review Team is grateful that you took the time to share such detailed feedback! We are thrilled that RingEX helps streamline communication across your multiple locations and supports your team with voice, text, video, fax, and chat all in one platform. It is also great to know that recent updates, like scheduling invitation emails and simplifying license management, make such a positive impact. We appreciate your honesty regarding the admin portal challenges. Your feedback is valuable, and we would love the opportunity to help further improve your experience however we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. We have also included a link to RingCentral University below; hopefully, this resource can provide you with helpful admin settings insights. Thank you for being a loyal RingCentral customer, Sarah! ### 25. Effortless Communication Tool with Amazing Features **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah H. **Reviewed Date:** January 15, 2026 **What do you like best about RingEX?** I find RingEX very easy to use, which is great for all our client communication within the office. The call notes and AI-transcribed notes are amazing and super useful, helping us ensure we don't miss anything important during and after calls, like action items or specific things said. Additionally, it allows us to easily transfer calls between members both in and out of the office. The initial setup was very easy for our team, and we were motivated to switch from regular office phones because of the 24-hour answering services offered. **What do you dislike about RingEX?** nothing! **What problems is RingEX solving and how is that benefiting you?** I use RingEX for all client communication within the office. It allows us to easily transfer calls between members, provides amazing call notes and AI transcriptions, and ensures we don't miss action items or specific details from calls. **Official Response from Madi Hayford:** > Hey Sarah, thank you for your amazing review! We are pleased to hear that RingEX makes your office communication effortless and that you found the initial setup smooth. It is fantastic to know that the AI-transcribed notes and action items are already becoming a game-changer for you and your team. We are also glad our 24-hour answering services provided the motivation you needed to modernize your office phones. Whether your team is in the office or working remotely, we are committed to ensuring you never miss a beat, or a call! The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Sarah! ### 26. Smooth Client Communication, Exemplary Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kalee V. **Reviewed Date:** January 15, 2026 **What do you like best about RingEX?** I like that RingEX makes it smooth and easy to text all of my clientele. The texting aspect is for sure my favorite, and I love that it's simple and easy to use. I've used a few other business phone services, and I truly love that RingEX offers texting because others have not. Additionally, I find their customer service great and quick to assist whenever there are bumps in the setup. **What do you dislike about RingEX?** I don't like that sometimes RingEX marks my texts as spam. I wish it would allow similar texts to be sent out to multiple people without it flagging as spam. **What problems is RingEX solving and how is that benefiting you?** RingEX makes it smooth and easy to text all of our clientele, which was lacking in other business phone services. I use both the web and app versions seamlessly. **Official Response from Madi Hayford:** > The Review Team appreciates your review, Kalee! We are so glad to hear that our texting features and seamless web-to-app transition are making client communication smoother for you. It is also rewarding to know that our Support Team has been quick to assist whenever you hit a bump during setup. We would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral, Kalee! ### 27. RingCentral RingEx great features **Rating:** 5.0/5.0 stars **Reviewed by:** Angel M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about RingEX?** The all in one platform and AI assistant. Easy implementation. Great 24/7 customer support. **What do you dislike about RingEX?** Nothing. Everything is great. My clients are very happy and my life is easier without having to provide constant support. **What problems is RingEX solving and how is that benefiting you?** Communications of different device types anytime, all the time. **Official Response from Madi Hayford:** > Hey Angel, thank you for sharing your incredible review! We are delighted to hear that you love the all-in-one platform and AI Assistant, and that the easy implementation and 24/7 customer support fully meet your expectations! It is fantastic that RingEX makes your life easier and keeps your clients happy by enabling seamless communication across different devices, anytime. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate your loyalty and your trust in RingCentral, Angel! ### 28. Client Services Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Helene G. | Senior Client Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about RingEX?** the portal is easy to use and set up new users and call queues. i also like the customer support. When i have a problem, i call customer suport and they walk me through my problem. It might take some time, but they are patient and work through my issue with me and resolve the issue. **What do you dislike about RingEX?** If i have a problem, i can't easily find an answer within the online questions, i usually have to call customer support. But once i call customer support, they can help me with my problem and resolve my issue. **What problems is RingEX solving and how is that benefiting you?** We have complex system with many users, many phone trees and many call queues. **Official Response from Madi Hayford:** > Thank you for your review and feedback, Helene! It is great to hear that you find the portal easy to use for setting up new users and call queues. We also appreciate your positive feedback regarding our customer support, noting that they are patient, walk you through issues, and help improve your experience. We understand that you sometimes have difficulty finding answers easily within our online resources and usually have to contact customer support. We encourage you to explore our Community, where you can find helpful information and resources. For your convenience, we have included a link below. If you are interested in continuing the conversation and sharing more about your experience, please reference this review and email us at review@ringcentral.com. We would love the opportunity to learn more from you. We appreciate you for being a loyal RingCentral customer, Helene! ### 29. Rich AI Options That Simplify Daily Workflows, Plus Helpful Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about RingEX?** There are so many options and new AI developments that make daily workflow simpler and easier. The support and onboarding offered is appreciated. **What do you dislike about RingEX?** A lot of AI is concerning as it can be frustrating for customers, but knowing how the future with AI is, it is to be expected. **What problems is RingEX solving and how is that benefiting you?** RingEX is helping to solve the issue of backed up phone calls and for us to be able to address customer issues before we are able to get back with them and not potentially loose work/customers. **Official Response from Madi Hayford:** > Thank you for taking the time to share your awesome feedback! We are pleased to hear that RingEX’s advanced AI developments and streamlined onboarding support are successfully simplifying your daily workflows, helping your team manage high call volumes, and preventing missed customer opportunities. We appreciate your candid feedback regarding the potential frustrations that rapid AI adoption can cause for consumers. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. ### 30. Promising Platform, but We Need Better Training and Telehealth Clarity **Rating:** 2.5/5.0 stars **Reviewed by:** Nicole A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about RingEX?** I need to learn more on how to use it, we do not use it much because I believe my team and myself do not have enough knowledge of the bells and whistles so we tend to keep using other platforms **What do you dislike about RingEX?** Need to understand more on how it will work with our telehealth programs **What problems is RingEX solving and how is that benefiting you?** None due to lack of knowledge **Official Response from Madi Hayford:** > Hey Nicole, thank you for taking the time to share your feedback with us! We understand that implementing new communication platforms can sometimes be challenging, and we apologize for any difficulties you and your team may have encountered while getting familiar with our tools. The Review Team would love the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for choosing RingCentral, Nicole! ### 31. Seamless Multi-Device Integration, Excellent Value **Rating:** 5.0/5.0 stars **Reviewed by:** tony m. **Reviewed Date:** November 25, 2025 **What do you like best about RingEX?** I really appreciate RingEX for its seamless integration across multiple devices such as desk phones, laptops, and cell phones, which makes it incredibly convenient to take calls regardless of my location. This flexibility is invaluable for my workflow, allowing me to stay connected whether I'm at my desk, on the move with my cell phone, or working from my laptop. Additionally, the AI recording feature is a fantastic tool—it enables me to take accurate notes during conversations without losing focus on the discussion, though it doesn't work with desk phones. RingEX's internal messaging also functions efficiently, further enhancing communication within the team. Moreover, the transition to RingEX was influenced by its better pricing compared to previous solutions, making it a cost-effective choice for my team. The initial setup process was straightforward, contributing to a smooth onboarding experience. With all these advantages, I would highly recommend RingEX to others. **What do you dislike about RingEX?** Not applicable. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for seamless communication anywhere, integrating desk phones, laptops, and cell phones, with great AI recording and internal messaging features, improving my productivity. **Official Response from Madi Hayford:** > Thank you for this outstanding review and your strong recommendation of RingEX, Tony! We are thrilled to hear that RingEX's seamless integration across your desk phone, laptop, and cell phone provides such invaluable flexibility and convenience for your workflow. It is fantastic that our better pricing makes us a cost-effective choice, and that our AI recording feature enables you to take accurate notes without losing focus on conversations! The Review Team would love the opportunity to learn more about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Tony! ### 32. Seamless Communication with Minor Lag Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin D. H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about RingEX?** I appreciate RingEX for its ease of use, which makes managing internal communications incredibly smooth throughout the company. The software is highly reliable, providing confidence in its performance across various platforms, including mobile, desktop, and browser, ensuring that no matter where I am or what device I use, my experience remains consistent. I am particularly fond of the instant messaging feature and the capability to make video calls with screen sharing, which facilitates effective, real-time communication and enhances collaboration significantly. The simplicity of the initial setup was also impressive, allowing for a seamless integration into our workflow from the outset. RingEX has proven to be the first and only platform needed for our instant messaging requirements, demonstrating its comprehensive functionality and robust design. **What do you dislike about RingEX?** Sometimes the video/voice calls are laggy, but I'm not sure if it's on our end or RingEX's intermediate servers. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for effective, real-time communication and group calls, enjoying its ease of use, reliability, and cross-platform access on mobile, desktop, and browser. **Official Response from Madi Hayford:** > Thank you for your review, Kevin! The Review Team enjoys hearing how RingEX improves your experiences, particularly with internal communications, instant messaging, and video calls with screen sharing. We are glad that the platform's reliability and ease of use across mobile, desktop, and browser have made it the first and only platform needed for your instant messaging requirements. We also appreciate you sharing your experience regarding the occasional lag during video/voice calls. As VoIP calls need a reliable internet connection for optimized call quality, you may experience poor connection when a strong connection is not available. If you would like to continue the conversation, please reference this review and reach out to us at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Kevin! ### 33. Effortless Call Tracking with RingEX **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about RingEX?** I appreciate the dashboard in RingEX, which is incredibly effective and beneficial for my work. It allows me to see if my clients are receiving calls from new patients, which was something we struggled to track before, as we were only able to track call clicks earlier. This feature makes RingEX stand out, providing valuable insights that are essential for my reports. Additionally, the setup process was very easy, which helped me get started without any hassle. Overall, I enjoy using RingEX because I haven't found anything lacking or needing improvement in my current experience. The system meets my needs perfectly, making it a tool I trust to deliver accurate call tracking, something very important for my client's business. Given how satisfied I am, I would rate it a 10 out of 10 for recommending to others. **What do you dislike about RingEX?** NA **What problems is RingEX solving and how is that benefiting you?** I use RingEX to track client calls, showing how many calls they get, especially from new patients. The dashboard simplifies call tracking beyond click counts. **Official Response from Madi Hayford:** > Thank you for your fantastic review! The Review Team enjoys hearing how RingEX improves your experiences. We are pleased that the dashboard provides you with valuable insights, making call tracking effortless and allowing you to see if your clients are receiving calls from new patients. We appreciate you taking the time to share your experience with us. Ultimately, we want to provide you with a product and a service that supports our customers in diminishing barriers faced and to ensure an exceptional experience by empowering your business! If you would like to elaborate and tell us more about what makes RingEX great for your company, please reference this review and email us directly at review@ringcentral.com. We appreciate you for being a loyal RingCentral customer! ### 34. Convenient, Private Calling for Physicians on the Go **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about RingEX?** Convenience, privacy. I'm a physician and I use it whenever I make calls outside the office. **What do you dislike about RingEX?** The calls kick in and then you have to put in on speaker phone. You can't put the speaker phone first. Maybe there is a way but I don't know it. **What problems is RingEX solving and how is that benefiting you?** Privacy. As a physician, I don't want people to have my private cell number. This allows me to contact patients using our company's number. **Official Response from Madi Hayford:** > The Review Team appreciates your valuable feedback! We are proud to provide the privacy and professional boundaries you need as a physician. We understand the importance of your personal cell number staying private while you are caring for patients on the go. We would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral to empower your business communications! ### 35. Tech Support Needs Stronger Apple Expertise **Rating:** 1.0/5.0 stars **Reviewed by:** Martha W. | Call center Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about RingEX?** I like Ace and the fact it reviews every call **What do you dislike about RingEX?** tech support not knowledgeable on apple products **What problems is RingEX solving and how is that benefiting you?** so i have a mac mini and we use ringcentral phone system when my agent aswers a call it keeps ringing customer can not hear it how to fix this. it did not benefit me at all I resolved it by using ChatGPT i called you guys to many times to count **Official Response from Madi Hayford:** > Hey Martha, we appreciate your insights. We are thrilled that you are finding value in ACE for your call reviews, and we apologize for any frustration you faced regarding your Mac Mini. The Review Team would love the opportunity to continue the conversation so we can help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com with additional information. We hope to hear more from you soon, Martha! ### 36. Versatile, Seamlessly Integrated, and Ready to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Chi Y. | Owner/Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about RingEX?** the versatility, seamless integration and ready use **What do you dislike about RingEX?** sometimes it has too many options hard to find **What problems is RingEX solving and how is that benefiting you?** too much spam calls, they have it where the person has to push a button to get connected **Official Response from Madi Hayford:** > Thank you for the great review. We are glad to hear that you find RingEX versatile, seamlessly integrated, and ready to use! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for choosing RingCentral! ### 37. Easiest VoIP System with Seamless Integration and Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Cole E. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about RingEX?** As far as VoIP systems go, this one is by far the easiest to use, and integrates nicely regardless if I am on my laptop, mobile phone or desktop. Seemless logging in process, and easy to use setting makes this by far one of the best on the market. I also enjoy being able to customize phone lines, who can receive which phones calls from a specific line. Overall, I prefer this program from others that my agency has used in the past. **What do you dislike about RingEX?** I don't have any huge complaints. The system seems to run very well and does not give us a whole lot of issues. From time to time I may have any issue with my audio, but its easily troubleshooted, and its usually the result of a windows update. **What problems is RingEX solving and how is that benefiting you?** It solves the issue of recording calls. The system is set by our administrators to record any inbound phone call, and there is a separate application to record outbound phone calls. I am not fond of the separate application but its simple and easy to use. Just took a couple days to remember to use the separate application for call recording. **Official Response from Madi Hayford:** > Hey Cole, thank you for sharing your experience! It is great to hear RingEX has been easy to use, integrates seamlessly across your devices, and supports the customization your agency needs. The Review Team would love the opportunity to learn more about your experience with our products and service. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Cole! ### 38. Easy to Use with a Straightforward Admin Panel and Helpful Tech Support **Rating:** 4.5/5.0 stars **Reviewed by:** Carl B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about RingEX?** Easy to use. Easy Admin panel. Good tech support when needed. Easy to add/change users. Straightforward fee structures. Easy to install and train new users. **What do you dislike about RingEX?** Texting charges are a little expensive. It would be nice if there wasn't a data/text limit on user texts, as it can get used up quickly in a large company. **What problems is RingEX solving and how is that benefiting you?** Office phone system that can be installed on remote working computers, by the users themselves. Very easy to set up and use, with minimal training required. **Official Response from Madi Hayford:** > Hey Carl, thank you for your review! We are delighted to hear that you find RingEX easy to use, and that our straightforward fee structure and Admin panel help your team manage remote work with ease. It is also great to know our Support Team has been helpful whenever you needed them. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Carl! ### 39. One Number for Voice, Fax, and SMS—Perfect for Work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about RingEX?** One number for work for voice, fax, sms. **What do you dislike about RingEX?** There should be a checkbox or a way to allow users to configure calls from internal users can bypass the incoming call rules or some set of the incoming call rules. Internal calls should be allowed to simply call directly to an extension. They do not need to go through any work hours processing, like play a greeting, screen callers, tell a user they are being connected or play music while they are being connected. Those are fine for external users but not internal. **What problems is RingEX solving and how is that benefiting you?** One number for voice, fax, sms **Official Response from Madi Hayford:** > Thank you for the fantastic feedback! We are so glad that having one unified number for voice, fax, and SMS is making your day-to-day work more organized and efficient. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. ### 40. Rock-Solid Stability and Easy Setup, Support Needs Work **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew M. **Reviewed Date:** November 11, 2025 **What do you like best about RingEX?** I appreciate the stability of RingEX's platform, which is the most appealing aspect for me. The robust stability ensures that the system requires fewer labor hours for support, effectively preventing revenue loss when sites go down and cannot perform crucial functions like making phone calls or scheduling appointments. This stability is essential as it facilitates seamless operations, reducing downtime and enhancing overall performance. Furthermore, the initial setup of RingEX was easy, which is another significant advantage. The platform's stability was likely a critical factor in the decision to switch to RingEX, suggesting an understanding of its importance. Additionally, with a perfect score of 10 in terms of recommending RingEX to others, it's clear that my experience with the platform has been highly favorable. **What do you dislike about RingEX?** Support tends to be not the best, even though we have advanced support, which makes it a little bit easier. Historically, RingCentral's out-of-country support is less than desirable. **What problems is RingEX solving and how is that benefiting you?** RingEX enhances dependability and stability, reducing labor hours for support and preventing revenue loss when sites are operational. **Official Response from Madi Hayford:** > Hey Matthew, thank you for being a loyal RingCentral customer and taking the time to share such detailed feedback! We are pleased that the stability and ease of setup supports your operations and has reduced downtime. We also appreciate your candid notes about support. Your experience helps us strengthen our service, and we are committed to improving consistency across all support channels. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you again for your trust and recommendation, Matthew! ### 41. Seamless Communication, Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Elie R. **Reviewed Date:** December 16, 2025 **What do you like best about RingEX?** RingEX is a good platform for communication, really bridging the gap between worlds. I appreciate the excellent team of experts always willing to help in a timely manner. The pricing is good too. The people working behind the scenes make RingEX work its magic. It works well with all CRMs, and other functions work seamlessly, making my work quick and easy. It's user-friendly and I love it! The admin portal is user-friendly too, and the transition from phone.com was great. I got a good grasp of the changes easily. **What do you dislike about RingEX?** I hope emails can also be exchanged in RingEX soon or you can also create your own CRM instead of integrating it. **What problems is RingEX solving and how is that benefiting you?** RingEX bridges communication gaps with a supportive expert team. It's user-friendly, integrates smoothly with CRMs, and makes work quick and easy. **Official Response from Madi Hayford:** > The Review Team is thrilled to hear that RingEX is bridging the gap for your business! We are so glad that our team of experts, competitive pricing, and seamless CRM integrations have made your transition a great experience. It is also wonderful to know that you are finding the Admin Portal and overall platform so user-friendly. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Elie! ### 42. Effortless Communication, Impressive Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Roman M. **Reviewed Date:** November 06, 2025 **What do you like best about RingEX?** I find RingEX incredibly user-friendly, with an ease of use that is unparalleled. Its smooth setup process allowed me and my team to integrate it seamlessly into our workflow without any hassles. I love the reporting capabilities of RingEX as they enable me to pull up detailed reports effortlessly, which are essential for ensuring that my team maintains a balance with the calls taken. This feature helps me oversee team performance effectively, ensuring that operations run smoothly. I also appreciate how easily the platform integrates with my Android phone, which means I can stay connected with my work on the go. Moreover, RingEX significantly enhances my ability to communicate efficiently with customers, which is crucial in my role in the warranty department of a massage chair company. Overall, I am so satisfied with the service that I would readily recommend RingEX to others without hesitation. **What do you dislike about RingEX?** I don't have a dislike persay. I feel maybe it could integrate AI for quick responses in the messaging section. **What problems is RingEX solving and how is that benefiting you?** I find RingEX makes it easy to communicate with customers and love its user-friendly reports that help balance our call handling. **Official Response from Madi Hayford:** > Hey Roman, thank you for your fantastic review! We are thrilled to hear that RingEX's unparalleled ease of use and seamless setup have integrated so well into your workflow. It is wonderful that our effortless and user-friendly reporting is essential for balancing call handling and overseeing team performance effectively. We are also glad you appreciate the easy integration with your Android phone! We appreciate your suggestion for integrating AI for quick responses in the messaging section. Please know that evolving our AI capabilities is a top priority, and feedback like yours helps drive that innovation! The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you again for your strong recommendation and for making RingCentral your preferred communication tool. We appreciate you for being a loyal RingCentral customer, Roman! ### 43. Great for Localized Patient Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Mary C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about RingEX?** I appreciate that RingEX is user-friendly, which significantly simplifies my interactions and enhances efficiency when reaching out to multiple patients. The ease of communicating with several patients from a single number, especially one that matches the local area code, is invaluable in maintaining a familiar connection. Additionally, the training and reliable customer service offered by RingEX bolster my experience, ensuring that any issues or inquiries I have are promptly and effectively addressed. This comprehensive support system makes the maintenance and ongoing use of RingEX convenient and stress-free. **What do you dislike about RingEX?** I find the limitation in registering an unlimited number of local phone lines frustrating, which forces me to delete and switch out numbers instead. Additionally, the initial setup of RingEX was somewhat tricky due to the involvement of multiple phone lines, although maintenance has become easier over time. **What problems is RingEX solving and how is that benefiting you?** I use RingEX to communicate with multiple patients efficiently from a single regional phone number, enhancing familiarity and ease of contact. Its user-friendly interface simplifies communication, and customer service is reliable, though I wish I could register unlimited local phone lines. **Official Response from Madi Hayford:** > Hey Mary, thank you for your fantastic feedback! We are thrilled to hear that RingEX is user-friendly and provides such invaluable efficiency for your patient communication, especially the ability to use a local area code number to maintain a familiar connection. It is great that our training and reliable customer service meet your high standards! The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, share ideas, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you again for choosing RingCentral, Mary! ### 44. Convenient Dual-Use Phone System with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea R. **Reviewed Date:** November 06, 2025 **What do you like best about RingEX?** I really appreciate the convenience that RingEX offers, making it incredibly simple to manage both my business and personal calls on a single device, which eliminates the need for carrying two separate phones. The feature of being able to install the RingEX app and access both my business and personal lines on one phone is a huge advantage for me. Additionally, I love the functionality of using my phone from my desktop to make video calls and send texts, which allows me to maintain a professional boundary by not using my personal number for client communications, preventing distractions at work. Furthermore, the initial setup of RingEX was very easy, which I found delightfully straightforward, streamlining the onboarding process significantly. **What do you dislike about RingEX?** I recently faced an issue where not all the lines were ringing as an operator, which disrupted our workflow. When I contacted customer service, it was challenging to understand the first representative I spoke with due to a thick accent, making communication difficult. I had to be transferred to another person for better assistance, which was an inconvenience. **What problems is RingEX solving and how is that benefiting you?** RingEX simplifies my work by combining personal and business lines on one phone, reducing distractions and enhancing communication with desktop texting and video calls. **Official Response from Madi Hayford:** > Thank you for your fantastic review, Chelsea! We are delighted to hear that RingEX provides you with such incredible convenience by combining your business and personal lines on a single device, which successfully enhances your communication and reduces distractions. It is great to know that the easy initial setup and the desktop functionality for video calls and texting are such a huge advantage for your professional workflow! The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer! ### 45. Great Support and Communication, Needs Simpler Modules **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony T. **Reviewed Date:** November 06, 2025 **What do you like best about RingEX?** I find RingEX incredibly valuable for facilitating communication across our offices. It allows us to seamlessly transfer vendor, customer, and intra-office calls, which is crucial for our business operations. The support provided is exceptional, especially in building custom routines that align with our unique business needs. This support has been instrumental in executing our communication strategy effectively, saving us time and enhancing our confidence in the system's performance. Additionally, RingEX's capabilities have allowed us to discontinue other chat tools like Slack, as it offers a comprehensive service that meets all our communication requirements. **What do you dislike about RingEX?** I find it troublesome that texting outside the company is challenging with RingEX, potentially due to regulatory issues. Additionally, managing after-hours and on-call schedules is cumbersome, as the current setup isn't straightforward and could benefit from a simpler module. **What problems is RingEX solving and how is that benefiting you?** I find the product solves communication issues across offices, allowing for easy call transfers, and offers strong support in building custom routines, streamlining our workflow and saving time. **Official Response from Madi Hayford:** > Thank you for your fantastic review! We are thrilled to hear that RingEX is incredibly valuable for seamless inter-office communication and that our exceptional support in building custom routines saves your team time and enhances confidence. It is great that we helped you simplify your tech stack by consolidating chat tools! If you have an interest in continuing the conversation, please reference this review and email the Review Team directly at review@ringcentral.com with more information. We would love to learn more about your experience from you. We appreciate you for being a loyal RingCentral customer, Anthony! ### 46. Effortless Communication with Stellar Features **Rating:** 5.0/5.0 stars **Reviewed by:** Joe W. | Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about RingEX?** I love using RingEX because it has been an integral part of our communication with both customers and staff, primarily through voice, SMS, and fax for the past five years. What I appreciate most about RingEX is its ease of use and administration, which simplifies complex tasks greatly. The notes feature on the dial pad is particularly impressive as it serves as a substantial time saver, allowing for automatic updates of call notes. Additionally, the browser add-in is an excellent tool, as it provides an efficient click-to-call feature, facilitating quick communication through a simple click on a phone number to initiate a call or send a text. The initial setup of RingEX was a positive experience, making the transition from ShoreTel/Mitel smooth for our team. The fact that it allows testing integrations with other platforms, such as HubSpot and Bullhorn, adds immense value as it seamlessly fits into our existing technological ecosystem. Overall, RingEX is a reliable solution that meets our company's needs effectively. **What do you dislike about RingEX?** I don't like that RingEX lacks direct integration options with certain products like Avionte, requiring us to develop an API for integration. **What problems is RingEX solving and how is that benefiting you?** RingEX is our primary communication tool, simplifying customer and staff interactions. Its note-taking feature and click-to-call browser add-in save our team time and streamline call processes. **Official Response from Madi Hayford:** > Hey Joe, thank you for your fantastic review and for being a loyal RingCentral customer for the past five years! We are thrilled to hear that the platform is an integral, reliable part of your communication with both customers and staff. It is wonderful to know that you find the ease of use and administration so valuable. We especially appreciate your praise for the dial pad notes feature and the efficiency of the click-to-call browser add-in. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you again for your business and for making RingEX your primary communication tool, Joe! ### 47. Convenient Communication Tool for Global Teams **Rating:** 5.0/5.0 stars **Reviewed by:** John M. | Construction Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about RingEX?** I really like RingEX because it allows me to communicate with people in the US while being based in Latin America, making my work efficient. I find the app convenient due to its features such as chatting with team members and screen sharing, which enhance collaboration. It's very valuable as it serves as an internal communication system, allowing us to connect without the need for separate meetings like Google Meet or Teams. The initial setup was smooth and intuitive, simply requiring installation on my devices and logging in, making it easy to get started. **What do you dislike about RingEX?** I really don't like the initial audio in RingEX. It says 'connecting' or something similar with a music background, which I don’t think is very professional. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for seamless communication with the US while based in Latin America. It serves as an internal communication tool, enabling easy chats and screen sharing with team members, reducing the need for other meeting platforms. **Official Response from Madi Hayford:** > Hey John, thank you for your fantastic review! We are thrilled to hear that RingEX makes your work efficient by enabling seamless communication with the US while you are based in Latin America. It is wonderful that features like chatting and screen sharing prove to be such convenient and valuable tools for your internal collaboration. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you again for choosing RingCentral to support your global team, John! ### 48. Effortless UCaaS with Stellar Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan T. | Business Development Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about RingEX?** I use RingEX for our UCaaS, and it helps bring telephony to my cell phone, allowing me to connect with clients all over the world. I really like being a partner and find the analytics great—I can see how many calls I've taken. The initial setup was easy, which was a big plus. **What do you dislike about RingEX?** I don't like the integration with HubSpot. I would like to see the dialer more seamlessly integrated. **What problems is RingEX solving and how is that benefiting you?** RingEX helps bring telephony to my cell phone, enabling global client connections, and the analytics show me how many calls I take. **Official Response from Madi Hayford:** > Hey Jonathan, thank you for the fantastic review! We are thrilled to hear that RingEX makes it effortless for you to connect with clients globally from your mobile device. It is great to know that our analytics are providing the visibility you need to track your daily productivity and call volume. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. ### 49. Effortless Call Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Margaret K. **Reviewed Date:** February 27, 2026 **What do you like best about RingEX?** I really like that RingEX customer service is amazing. As I'm trying to navigate through setting up new employees on our phone system, it's easy. I like the fact that I can be on the computer and access the phone features. **What do you dislike about RingEX?** I think the process of adding new employees to the system could be a little easier. Even though it is easier now, it could be a bit simpler. **What problems is RingEX solving and how is that benefiting you?** RingEX makes it easier to transfer calls to staff, check messages I've left, and see who is calling and from what number. **Official Response from Madi Hayford:** > Hey Margaret, thank you for the fantastic review. We are pleased to hear that our customer service has been stellar as you grow your practice! It is great that the ability to manage calls and messages directly from your computer makes your daily workflow more effortless. We also appreciate your feedback on the onboarding process. While we’ve made strides in making it easier now, we know that for a busy business owner, every second counts when adding a new team member. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Margaret! ### 50. Robust Support with Some Setup Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** Martha R. **Reviewed Date:** January 15, 2026 **What do you like best about RingEX?** I really appreciate RingEX for solving problems like easy new hire set-ups and providing access through mobile, desktop, and hard phones. I love the text message for voicemail platform. Lately, I've also appreciated the learning links and personal live support because they offer real answers for real problems. **What do you dislike about RingEX?** I have very little knowledge on the back-end setup such as trees setup. Person who initiated the setup is no longer here, but I did hear her say it was challenging to set-up and port phone numbers. **What problems is RingEX solving and how is that benefiting you?** I love how RingEX provides easy new hire set-ups and access across mobile, desktop, and hard phone. The text message for voice messaging platform is great too. **Official Response from Madi Hayford:** > Hey Martha, we are thrilled to hear that RingEX is helping you seamlessly set up new hires and providing the flexibility you need across mobile, desktop, and desk phones. It is also great to know that our voicemail-to-text and live support deliver real answers for real problems for you and your team. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Martha! ## RingEX Discussions - [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) - 1 comment, 1 upvote - [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) - 2 comments, 1 upvote - [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) - 1 comment, 1 upvote - [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) - 1 comment, 1 upvote - [Is there a free trial for RingCentral Office?](https://www.g2.com/discussions/4544-ringcentral-free-trial) - 1 comment, 1 upvote - [View RingEX pricing details and edition comparison](https://www.g2.com/products/ringex/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+11%3A32%3A47+-0500&secure%5Bsession_id%5D=2fce6cd7-4a3c-46dd-8953-1a1050e22fcf&secure%5Btoken%5D=e5663988efd253b947d300f05862164f449acab0eb76acd4909244341cf509e2&format=llm_user) ## RingEX Integrations - 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Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts **Attendee Tools** - Registration - Attendee Live Chat - Polls and Surveys **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Post-Event Tools** - Event Analytics - Attendee Reports **Performance** - Integrations - Compliance **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Access** - Software Pairing - Browser Extension - Individual Download **Integrations** - Social Media Integration - Software Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Webinar** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top RingEX Alternatives - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,810 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,467 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews)