--- title: RingEX Reviews meta\_title: 'RingEX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1429 reviews by the users' company size, role or industry to find out how RingEX works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 1429 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### RingEX Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. [(216 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778475&qs=pros-and-cons#reviews) Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. [(127 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778227&qs=pros-and-cons#reviews) Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. [(109 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776668&qs=pros-and-cons#reviews) Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. [(108 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776640&qs=pros-and-cons#reviews) Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. [(107 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1775823&qs=pros-and-cons#reviews) Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. [(55 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1779082&qs=pros-and-cons#reviews) Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. [(49 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778806&qs=pros-and-cons#reviews) Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. [(49 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1777166&qs=pros-and-cons#reviews) Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. [(47 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778034&qs=pros-and-cons#reviews) Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. [(47 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776422&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of RingEX ##### 1. Ease of Use Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. [ See 216 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778475&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you like about RingEX? Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. ![Hailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hailey M.") HM Hailey M. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Reliable Communication" What do you like about RingEX? I use RingEX for phone calls and chats and appreciate how it easily gets calls where they need to go and provides quick chat answers with coworkers. I ##### 2. Customer Support Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. [ See 127 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778227&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you like about RingEX? Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. ![Hailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hailey M.") HM Hailey M. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Reliable Communication" What do you like about RingEX? I use RingEX for phone calls and chats and appreciate how it easily gets calls where they need to go and provides quick chat answers with coworkers. I ##### 3. Phone Calls Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. [ See 109 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776668&qs=pros-and-cons#reviews) See Related User Reviews ![Hailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hailey M.") HM Hailey M. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Reliable Communication" What do you like about RingEX? I use RingEX for phone calls and chats and appreciate how it easily gets calls where they need to go and provides quick chat answers with coworkers. I ![Robert W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert W.") RW Robert W. Small-Business (50 or fewer emp.) 5.0/5 "Enhanced Customer Service with Easy Setup" What do you like about RingEX? I like their advanced package the most. It includes analytics that help me see how customers are interacting in their journeys and allows for searchin ##### 4. Helpful Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. [ See 108 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776640&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you like about RingEX? Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "RingCentral’s Integrated Tools and Rock-Solid Reliability" What do you like about RingEX? I like how all the tools in RingCentral are integrated, and how reliable the service is overall. My calls don’t get dropped, I rarely run into network ##### 5. Reliability Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. [ See 107 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1775823&qs=pros-and-cons#reviews) See Related User Reviews ![Yogesh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yogesh M.") YM Yogesh M. Mid-Market (51-1000 emp.) 5.0/5 "good application for use . No downtime . Everytime its working fine. We are using since last 3 years" What do you like about RingEX? Uptime is very great . the uptime is 100 % ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you like about RingEX? Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. ### 5 Cons or Disadvantages of RingEX ##### 1. Poor Customer Support Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. [ See 55 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1779082&qs=pros-and-cons#reviews) See Related User Reviews JN Jason N. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive Platform, Perfect for Large Teams" What do you dislike about RingEX? Sometimes the customer care group is a little difficult to deal with. It seems like at times unnecessary steps are taken for what turns out to be a kn ![Trish F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trish F.") TF Trish F. Small-Business (50 or fewer emp.) 4.5/5 "Great Price, Easy to Use, and a Super Helpful Chat Feature" What do you dislike about RingEX? It is hard to get a live customer service person when needed ##### 2. Complex Processes Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. [ See 49 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778806&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you dislike about RingEX? If you don’t have much basic VOIP experience, the initial setup can feel overwhelming. I get that certain integrations will naturally take some effort ![Hailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hailey M.") HM Hailey M. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Reliable Communication" What do you dislike about RingEX? we do not care for the text ##### 3. Customer Service Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. [ See 49 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1777166&qs=pros-and-cons#reviews) See Related User Reviews JN Jason N. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive Platform, Perfect for Large Teams" What do you dislike about RingEX? Sometimes the customer care group is a little difficult to deal with. It seems like at times unnecessary steps are taken for what turns out to be a kn ![Trish F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trish F.") TF Trish F. Small-Business (50 or fewer emp.) 4.5/5 "Great Price, Easy to Use, and a Super Helpful Chat Feature" What do you dislike about RingEX? It is hard to get a live customer service person when needed ##### 4. Call Issues Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. [ See 47 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778034&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Seamless Team Communication Made Easy" What do you dislike about RingEX? Sometimes the call quality is poor depending on my location. ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you dislike about RingEX? If you don’t have much basic VOIP experience, the initial setup can feel overwhelming. I get that certain integrations will naturally take some effort ##### 5. Customer Support Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. [ See 47 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776422&qs=pros-and-cons#reviews) See Related User Reviews JN Jason N. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive Platform, Perfect for Large Teams" What do you dislike about RingEX? Sometimes the customer care group is a little difficult to deal with. It seems like at times unnecessary steps are taken for what turns out to be a kn ![Trish F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trish F.") TF Trish F. Small-Business (50 or fewer emp.) 4.5/5 "Great Price, Easy to Use, and a Super Helpful Chat Feature" What do you dislike about RingEX? It is hard to get a live customer service person when needed ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") AM Verified User in Mental Health Care Mid-Market (51-1000 emp.) 7/17/2026 "User-Friendly, Customizable, and Backed by Extremely Helpful Support" 4.5/5 What do you like best about RingEX? It is very user friendly and offers customization for our team. I have utilized the customer service team on multiplications and they have been extremely helpful as well. The price is right for our team and the performance is perfect. Review collected by and hosted on G2.com. What do you dislike about RingEX? At this point in time, there's nothing that we dislike about utilizing RingEx for our team Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? RingEx helps to navigate callers through our system in the most beneficial and efficient way. Not only this it helps our team with managing incoming calls and notifications. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13123421/official_response/edit) Thank you for taking the time to share your feedback! It is wonderful to hear that RingEX is serving your team as a user-friendly, high-performing communication hub, providing the perfect balance of flexibility and performance for your daily operations. We are also pleased that our customization options help navigate your callers through the system efficiently, keeping your incoming calls and notifications organized, and that our Support Team has been extremely helpful whenever you have utilized them. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Joaquin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joaquin M.") JM Joaquin M. COO Small-Business (50 or fewer emp.) 2/26/2026 "Seamless Phone System Setup with Outstanding Support" 5/5 What do you like best about RingEX? I really appreciate that RingEX is easy to set up, allowing us to handle everything from phones, extensions, schedule, and after-hours settings effortlessly with the excellent customer service support. It's great to have a dedicated representative like Myra, who's knowledgeable and guides us well. I enjoy everything RingEX offers because it simplifies the management of phone systems, making it suitable for running not just our practice but any company needing phone systems. The option to download the app on a computer or cell phone and handle calls without needing an office phone is convenient, as it provides a dedicated phone number for communication. The support team is fantastic, knowledgeable, and helps walk through the process of fixing any issues while also helping me learn the system. It's amazing that the initial setup was easy with their help, and I'm very happy with the system, especially since it keeps getting better with updates. Review collected by and hosted on G2.com. What do you dislike about RingEX? We have found things that have come up, recently we found out that afterhours messages were being emailed to the incorrect email, so it was a setup typo issue. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? RingEX simplifies setting up phones, extensions, and schedules with excellent customer service. It's easy for handling phone systems and adaptable for practice needs, supporting after-hours calls and call queues efficiently. The platform is straightforward, with knowledgeable support, making it user-friendly. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-12412091/official_response/edit) Hey Joaquin, thank you for such a comprehensive and glowing review! We are delighted to hear that RingEX is simplifying your practice management and that Myra has provided the knowledgeable, guided support we strive for. It is wonderful that our mobile and desktop apps are giving you the flexibility to handle business anywhere without needing a traditional office phone. We also appreciate you sharing your insights regarding the after-hours email typo; misrouted messages can be a headache, but we are glad it was a simple fix! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Joaquin! [See how RingEX improved](https://community.ringcentral.com/) Validated ReviewerIncentivizedSource: Seller invite VT Vincent T. Corporate Systems Engineer Enterprise (\> 1000 emp.) 3/27/2026 "Simple, Easy to Use, and Backed by Great Support" 5/5 What do you like best about RingEX? The ease of use, simplicity, and the support around it. Also, the call quality is pretty good. Most of the time I sound clear. The mobile app works fine. Also the tools provided to do adminstrative work is very robust. Review collected by and hosted on G2.com. What do you dislike about RingEX? The app is sometimes unresponsive when trying to answer a call or perform another action. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? We needed a unified communications platform and it helped us with this. Also, it offers a contact center solution with it through a partnership with Nice Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-12537754/official_response/edit) Hey Vincent, thank you for sharing your great feedback! It is wonderful that you find RingEX to be a simple and robust solution for your unified communications and administrative needs. We are also glad to know that you have had a positive experience with our Support Team and call quality. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral, Vincent! [See how RingEX improved](https://community.ringcentral.com/) 4/27/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Denis G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Denis G.") DG Denis G. CEO Small-Business (50 or fewer emp.) 2/25/2026 "RingEX Makes Calls, Texts, and Fax Easy in One Organized Place" 4/5 What do you like best about RingEX? I like how easy RingEX is to use day to day. Calls, texts, and fax are all in one place, and it keeps everything organized so I can focus on my work without worrying about communication issues. Review collected by and hosted on G2.com. What do you dislike about RingEX? At times, the interface feels a little cluttered, and a few features take some time to learn. Still, once you get used to it, everything works well overall. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? RingEX addresses the challenge of managing multiple communication channels by bringing calls, texts, and fax into a single platform. This has made it much easier for me to stay organized and respond to patients efficiently, saving time and improving my overall workflow. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-12406638/official_response/edit) Thank you for your review, Denis! We are so pleased to hear that RingEX is helping you manage calls, texts, and faxes in one organized place. We know that in a healthcare setting, every minute saved on administration is a minute you can reinvest in your patients, and we’re glad to be a part of that improved workflow. We also appreciate your feedback regarding the interface density. While we aim to provide a robust toolset, we understand that it can feel a bit cluttered or overwhelming during the initial learning phase. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. [See how RingEX improved](https://community.ringcentral.com/) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 7/17/2026 "Does the job but Salesforce integration needs work" 1.5/5 What do you like best about RingEX? The Salesforce integration is helpful when it's working- it auto logs calls and notes to the contacts/accounts Review collected by and hosted on G2.com. What do you dislike about RingEX? The Salesforce integration is very buggy. I spend a lot of time troubleshooting issues the team is having- they get disconnected often and are constantly having to log out/in, clear cache and other things to fix the connection. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? Auto logging of team calls and notes which are then used to assess things like account risk and renewal. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13123415/official_response/edit) Thank you for your feedback. The Review Team would love the opportunity to continue the conversation so we can help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com with additional information. We hope to hear more from you soon! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Shannon V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon V.") SV Shannon V. Agent, HR Manager, Personal Insurance Lines Sales Manager Small-Business (50 or fewer emp.) 11/25/2025 "Seamless Communication and Collaboration Boosts Productivity" 5/5 What do you like best about RingEX? What I like best about RingEX is how seamlessly the platform brings communication and collaboration together. I love the technology behind it—everything feels modern, intuitive, and built to make work easier. The features are incredibly reliable and user-friendly, from the call handling and messaging tools to the video meetings and integrations. It’s clear that a lot of thought went into making the system efficient and easy to navigate. Overall, I genuinely enjoy using RingEX, and its technology and features make a big difference in my productivity every day. Customer support is amazing and so helpful! Review collected by and hosted on G2.com. What do you dislike about RingEX? While RingEX offers a lot of great features, there are a few areas that could be improved. At times, the system can feel a bit complex, especially when navigating between different tools or settings. Occasionally, call quality can fluctuate depending on network conditions, and updates sometimes change the layout in ways that take time to get used to. None of these issues are deal-breakers, but refining the interface and improving consistency would make the experience even better. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? RingEX solves several communication challenges by bringing everything—phone calls, messaging, video meetings, and team collaboration—into one unified platform. Instead of juggling multiple apps or tools, I can handle all communication in one place, which saves time and reduces confusion. The call to text feature is amazing and we record all our calls as well. It also improves reliability and consistency. Features like call routing, voicemail-to-text, and mobile access ensure I never miss important messages, whether I’m in the office or on the go. The platform also helps streamline workflows, thanks to integrations that connect easily with other business tools. Overall, RingEX helps create a smoother, more organized communication experience, which boosts my productivity and makes day-to-day work more efficient. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-12008023/official_response/edit) Thank you for your fantastic review, Shannon! The Review Team enjoys hearing how RingEX's technology and features seamlessly brings communication and collaboration together, boosting your productivity every day. We are especially pleased to hear about the helpful support you received, and that features like call-to-text, call recording, and integrations are making a big difference in your work. We also appreciate you sharing your candid feedback on areas for improvement. As VoIP calls need a reliable internet connection for optimized call quality, you will experience poor connection when there is not a strong connection available. If you are interested in continuing the conversation, please reference this review and email us at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Shannon! [See how RingEX improved](https://community.ringcentral.com/) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Miguel A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miguel A.") MA Miguel A. IT Coordinator Mid-Market (51-1000 emp.) 4/9/2026 "RingCentral: A Complete Enterprise Tool for International Calling" 5/5 What do you like best about RingEX? I use RingCentral at the enterprise level. I am responsible for managing RingCentral users and licenses within the organization. It is a complete tool, which contains many services and features for making international calls. Review collected by and hosted on G2.com. What do you dislike about RingEX? The only negative to this type of tools is that they are limited to the internet connection you have, from your Internet service provider - ISP. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? It allows you to make international calls without so many problems. The call quality is excellent. Allows sending SMS to customers and suppliers. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-12608210/official_response/edit) Miguel, it is great to hear that RingEX is serving as a complete tool for your international operations! We know that managing users and licenses across different borders is a complex task, and we are proud that our platform makes that easier for you at the enterprise level. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral, Miguel! [See how RingEX improved](https://community.ringcentral.com/) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Dutana D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dutana D.") DD Dutana D. Marketing and Communications Specialist Small-Business (50 or fewer emp.) 4/23/2026 "Effortless Setup, Enhances Call Management" 5/5 What do you like best about RingEX? I like how easy it is to set up RingEX on my personal phone to redirect calls. I'm not always by my laptop, so having my phone with RingEX ensures I don't miss important business calls. The initial setup was simple, and I was able to generate numbers with ease. Overall, RingEX works great for our organization by giving our admin staff access to their own business numbers and separating business from personal calls. Review collected by and hosted on G2.com. What do you dislike about RingEX? More prettier interface Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? I like that RingEX separates business from personal calls and it's easy to set up on my phone. I don't miss business calls when I'm away from my laptop. Setup was simple; generating numbers was easy. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-12676211/official_response/edit) Hey Dutana, we are proud that RingEX is making call management effortless for your admin staff and helping you maintain that important boundary between business and personal life. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Dutana! [See how RingEX improved](https://community.ringcentral.com/) Validated ReviewerIncentivizedSource: G2 invite ![Dan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan S.") DS Dan S. Director of Client Relations Small-Business (50 or fewer emp.) 5/28/2026 "Convenient Mobile Access When Away from the Office" 5/5 What do you like best about RingEX? How I can use the app from my cell phone. Very convenient when I'm away from the office. Review collected by and hosted on G2.com. What do you dislike about RingEX? That the app is no longer working. We used this with Streamline PMS to allow pop-ups to show us caller ID and reservation number. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? bridges the gap of allowing multiple users to use the same extensions streamlining our phone system. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-12885355/official_response/edit) Hey Dan, thank you for your amazing insights! We are delighted that the mobile app provides convenient access while you are away from the office, and that our extension-sharing capabilities help streamline your phone system for multiple users. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Dan! [See how RingEX improved](https://community.ringcentral.com/) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Matt A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt A.") MA Matt A. IT Support Specialist Mid-Market (51-1000 emp.) 11/21/2025 "Effortless Setup and Daily Use—RingEX Exceeds Expectations" 5/5 What do you like best about RingEX? What I like most about RingEX is how simple and easy the system is to use. We recently switched from a cumbersome Cisco setup, and the difference has been huge. Everything is easier to navigate, and finding what you need is quick. The implementation was straightforward, and their customer support has been great from the start. The feature set is solid, and I haven’t run into anything I couldn’t do. Integrating RingEX with other apps, such as Teams, was quick and painless. I use the system every day and couldn’t be happier. Review collected by and hosted on G2.com. What do you dislike about RingEX? I have yet to find anything that I don't like about the system. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? This platform has given me peace of mind and I don't have to worry about maintaining servers on premises just for the phone system and having to upgrade to get new features or missing out on features if you don't upgrade. This has increased our uptime and helps us better serve our customers. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-11991045/official_response/edit) Hey Matt, thank you for this fantastic review! We are thrilled to hear that RingEX has been a huge improvement over your previous cumbersome setup and that you couldn't be happier. It is wonderful to know that the system's ease of use, straightforward implementation, and quick integrations have been so seamless. We are especially proud that RingEX provides you with peace of mind, increasing your uptime and helping you better serve your customers by eliminating the worries of server maintenance. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Matt! 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