--- title: RingEX Reviews meta_title: 'RingEX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1415 reviews by the users' company size, role or industry to find out how RingEX works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 1415 scale: '5' date_modified: '2026-07-22' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # RingEX Reviews **Vendor:** RingCentral **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,415 ## About RingEX WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. ## RingEX Pros & Cons **What users like:** - Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. (216 reviews) - Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. (127 reviews) - Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. (109 reviews) - Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. (108 reviews) - Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. (107 reviews) - Users commend the **user-friendly interface and robust features** of RingEX, enhancing communication and collaboration effortlessly. (100 reviews) - Intuitive (87 reviews) - Easy Communication (85 reviews) - Easy Setup (80 reviews) - Simple (71 reviews) **What users dislike:** - Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. (55 reviews) - Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. (49 reviews) - Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. (49 reviews) - Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. (47 reviews) - Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. (47 reviews) - Users find the **overwhelming interface** and slow support responses of RingEX to be notable drawbacks in their experience. (38 reviews) - Users face **missing features** like fax visibility issues and customer service difficulties impacting overall usability. (37 reviews) - Learning Curve (36 reviews) - Difficult Navigation (32 reviews) - Difficult Configuration (31 reviews) ## RingEX Reviews ### 1. Onboarding was really easy since reps are really helpful. **Rating:** 4.5/5.0 stars **Reviewed by:** Ian f. | VP of Business Development and Operations, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about RingEX?** The easy switch of call from one device to another. **What do you dislike about RingEX?** I have been using RingEx for months now and so far I it has been very efficient. Though I hope in the future they could integrate an auto dialer feature without any added cost. **What problems is RingEX solving and how is that benefiting you?** Managing a startup can be challenging, but with RingEX, it’s been a game-changer. It has made reaching potential clients easier and has played a key role in helping businesses scale efficiently. **Official Response from Madi Hayford:** > Hi Ian, thank you for your review! The Review Team is thrilled that your onboarding experience was smooth and that RingEX has been valuable in supporting your startup’s growth. Seamless call switching is one of the features we are proud of, and it is great to hear that it is working well for you. If you are interested in sharing more about your experience, please email us at review@ringcentral.com. We hope to hear more from you soon! ### 2. RingEX and RingCx experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about RingEX?** What I like best about RingEX is its all-in-one communication platform—combining voice, video, messaging, and fax—with a user-friendly interface and strong reliability for remote and hybrid teams. **What do you dislike about RingEX?** What I dislike about RingEX is that sometimes call routing and analytics can be inconsistent, and desktop app performance issues occasionally affect reliability for some users. **What problems is RingEX solving and how is that benefiting you?** RingEX solves **communication fragmentation** by unifying calls, messaging, and video in one platform, which benefits me by making **collaboration faster, more organized, and accessible from anywhere**. **Official Response from Madi Hayford:** > Thank you for sharing your detailed feedback! We are glad to hear RingEX is helping streamline your team’s communication and collaboration. We appreciate your notes on app performance and analytics; your input and feedback help us improve! Please email the Review Team at review@ringcentral.com to share more about your experience. We appreciate your loyalty as a RingCentral customer! ### 3. Current food manufacturing RingEx customer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2024 **What do you like best about RingEX?** It's simply to use. Very intuitive. New employees don't need extensive training on it and most importantly it is flexible. We have employees who are remote, onsite, and hybrid so RingCentral handles all these different scenarios very smoothly and effortlessly. **What do you dislike about RingEX?** There are no downsides to using RingEX, but we did run into significant challenges getting SMS numbers registered in RingEX so we could use them to communicate with our employees. Apparently this registration process is very stringent based on current U.S. laws and it is handled through a third party company. The process is quite challenging with numerous failed attempts made until we finally got the numeber successfully registered. **What problems is RingEX solving and how is that benefiting you?** RingEX solves numerous problems. Namely fllexibility for employees who use different mobile phones and who sometimes work in the office, from home, or in the field. RingEX provides a flexible platform that supports all these work situations smoothly, seamlessly, and easily. We also enjoy the AI Assistant which takes notes during conference calls and relieves individuals from having to take notes during meetings to capture important information and action items. **Official Response from Madi Hayford:** > Thank you for your thoughtful review and for sharing your experience with RingEX! It is wonderful to hear how seamlessly our platform supports your diverse work arrangements, whether remote, onsite, or hybrid. The Review Team is also thrilled that features like the AI Assistant are valuable in streamlining your workflow and capturing key meeting insights. We appreciate your feedback on the TCR process. While the stringent requirements are in place to comply with U.S. regulations, we understand how challenging it can be. Your comments are invaluable, and we’ll continue to work on making the process as straightforward as possible. It is a pleasure to support your team’s communication needs, and we are committed to ensuring RingEX continues to meet your expectations. If there is anything else you would like to discuss or share, please email us at review@ringcentral.com so we can continue the conversation together. We would love the opportunity to learn more about your experience. Thank you for choosing RingCentral! ### 4. Transition to RingCentral was surprisingly smooth **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel M. | Parts Manager / IT Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about RingEX?** The team messaging feature is my favorite tool. As our company has grown from 10 employees to 30+, communication becomes a real challenge. With direct messaging and team messaging, it make collaboration so much easier. We also like the phone call handling features that RingCentral has, such as call transfer, call park, call queues, recording, etc. Being able to seamlessly swap between devices, (desktop PC, mobile phone, and even desk phone), is great! It has been a great replacement for our NEC phone system. We use the system daily, and the uptime has been 100%. We now have a backup internet connection that our network automatically rolls over to in the (too frequent) event when our main fiber internet goes down. The NEC system did not work with the roll-over, RingCentral works fine. **What do you dislike about RingEX?** There is a bit of a learning curve, as with anything new. The most difficult part of the change was getting our old analog paging horns connected. But once we had the correct adapter connected, it works fine. **What problems is RingEX solving and how is that benefiting you?** Our main push to get a new phone system was because our primary fiber internet connection kept going out for several hours or more several times a year. We had an on premise VOIP PBX and it was not compatible with a roll over internet connection, as it required a fixed IP. Since implementation, our fiber internet connection was down for 3 days! So happy with our cellular back up connection worked as expected! **Official Response from Madi Hayford:** > Daniel, thank you for sharing your detailed experience with RingEX. The Review Team is thrilled the transition went smoothly and that our messaging, call-handling features, and device flexibility improve daily communication, which supports your company and its growth! We are proud to be a reliable replacement for your NEC system, especially with the benefit of working seamlessly with your backup internet connection. If you want to continue the conversation and share more, please email us at review@ringcentral.com. We would love to learn more about your experience from you. Thank you for choosing RingCentral! ### 5. Packed with features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about RingEX?** Very user friendly, so the learning curve is small. **What do you dislike about RingEX?** The only drawback is caller information doesn't go to extension if using the transfer button on phone. The work around is to hit ## then extension. This is my only complaint. **What problems is RingEX solving and how is that benefiting you?** Connecting to customers and each other. **Official Response from Madi Hayford:** > Thank you for your thoughtful review and for highlighting how RingEX helps you and your team stay connected! We are happy to hear the platform feels user-friendly and packed with features. We also appreciate your feedback on caller information during transfers; insights like this help us continue improving. If you are interested in sharing more about your experience, please reference this review and email the Review Team directly at reivew@ringcentral.com. We also encourage you to engage with and explore our awesome RingCentral Community. For your convenience, we have included a link below. Thank you again for being a loyal RingCentral customer! ### 6. Great Features, But Pricing Can Be Confusing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2025 **What do you like best about RingEX?** Intergration of desktop, desk phone and mobile apps **What do you dislike about RingEX?** Some of the pricing structures are confusing **What problems is RingEX solving and how is that benefiting you?** Unifying calling structure across platforms to increase trackability and accountability **Official Response from Madi Hayford:** > Thank you for your valuable feedback! We are thrilled to hear that the integration of desktop, desk phone, and mobile apps is working so well to unify your calling structure and increase trackability and accountability across your platforms. We apologize that you find some of our pricing structures confusing. We strive for transparency, and we understand that clarity is essential for budgeting and planning. Please reference this review and email the Review Team directly at review@ringcentral.com to continue the conversation and share more about your experience; we want to help improve your experience however we can! ### 7. Ease of use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2025 **What do you like best about RingEX?** It is quite easy to use and settings can be changed according to your needs. The video and audio call quality is quite good. Support is easy to reach. **What do you dislike about RingEX?** It is great but sometimes there are issues with the calls incoming and breaking sounds which can normally be resolved very easily but calling support. **What problems is RingEX solving and how is that benefiting you?** it is helping us to manager calls and IVRs very easily. The system is quite easy to use. **Official Response from Madi Hayford:** > Thank you for your great review! The Review Team is pleased that RingEX helps you manage calls and IVRs effectively and that you are finding the platform easy to use. We appreciate your note on call quality and will continue working to improve every experience. We are proud to hear that our Support Team has assisted you whenever you have needed it! If you are interested in sharing more about your experience, please email us at review@ringcentral.com. ### 8. RingCentral EX for Mental Health providers **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff G. | IT Helpdesk Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about RingEX?** We like the features already available within the platform. We use the AI notes feature quite a bit with calls that come to our IT Dept as to get as much detail in our tickets as possible. My team that is on the CX platform really like the call flow that we were able to build out. **What do you dislike about RingEX?** I have not found any downsides that were not explained because of main system problems out of our control. **What problems is RingEX solving and how is that benefiting you?** We are migrating off Mitel systems to RingCentral so there are a lot of benefits that our IT team can manage that we could not on the Mitel platform. **Official Response from Madi Hayford:** > Thank you for taking the time to share your experience, Jeff! The Review Team is happy that RingEX provides valuable features for your team, especially the AI notes and call flow customization. It is excellent to know that the transition from Mitel has added flexibility and control to your IT team. We appreciate your feedback and support you as you continue optimizing your system. If you are interested in sharing more about your experience, please email us at reveiw@ringcentral.com; we would love to continue the conversation with you. Thank you for choosing RingCentral, Jeff! ### 9. Great All-in-One Communication System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about RingEX?** I like that I can communicate wherever I am. Whether I am in any of our office buildings, on the road, or working from home and no matter if I am on my computer, tablet, or cell phone, I can reach my co-workers. customers, and vendors easily. I can call, text, fax, chat, or video chat all from the same app. I can also use almost any deskphone brand I want, too. Implementation is fairly easy, and the admin side is simple and intuitive to use. **What do you dislike about RingEX?** If I find something I don't like about RingEX, I'll update this. **What problems is RingEX solving and how is that benefiting you?** Our old on-prem VoIP system was old and failing. With RingEX, the only on-prem hardware is desk phones; no server maintenance or backups required by IT. It is also feature rich, unlike our last system which was strictly a phone system, no texting, faxing, video conferencing, etc. **Official Response from Madi Hayford:** > The Review Team appreciates you for sharing your positive experience! We are thrilled that RingEX has become such a versatile and reliable communication solution for you. It is great to know that you benefit from the flexibility of reaching your coworkers, customers, and vendors anytime, anywhere, and across multiple devices. We strive to simplify implementation and administration while supporting various deskphone brands, so it is rewarding to hear that it works well for your needs! We are proud that RingEX has resolved the challenges you faced with your old system, providing a modern, feature-rich platform without the burden of server maintenance. If you ever want to share more about your experience, we would love to hear from you; please email us directly at review@ringcentral.com. Your feedback helps us continue delivering the best possible experience. Thank you for choosing RingCentral and being a loyal customer! ### 10. Seamless CRM Integration Makes All the Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about RingEX?** Integration to my CRM and call transportation **What do you dislike about RingEX?** the sms cap, hope to get unlimited texts soon **What problems is RingEX solving and how is that benefiting you?** call queue, mass text with my crm **Official Response from Madi Hayford:** > Thank you for sharing your experience and highlighting the seamless CRM integration; we are happy to know it makes a positive impact on your workflow! The Review Team would love to hear more about your experience. If you are interested in continuing the conversation, please reference this review and email us at review@ringcentral.com. We appreciate you for being a loyal RingCentral customer! ### 11. Easy, intuitive, and integratable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about RingEX?** It is very intuitive and does not require much training. The functionality is pretty obvious when you are using the system **What do you dislike about RingEX?** The hardest thing I have come across so far was how to set a temporary voicemail. It is somewhat annoying that it has to be done on the web and not in the app. **What problems is RingEX solving and how is that benefiting you?** It is very convenient to have a text option **Official Response from Madi Hayford:** > Thank you for your great feedback and highlighting the intuitive design and ease of use you have experienced with RingEX! The Review Team is glad our platform helps streamline your communication, especially with features like SMS. We also appreciate you pointing out the voicemail experience; we continuously work to make the web and app experiences more seamless, and insights like yours help guide those improvements. If you are interested in continuing the conversation, please email us at review@ringcentral.com. We would love to hear more about your experience. We appreciate you for being a loyal RingCentral customer! ### 12. I love RingCentral Support **Rating:** 5.0/5.0 stars **Reviewed by:** Candace D. | Practice Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about RingEX?** User friendly and support. I like their AI. **What do you dislike about RingEX?** The cost is too much. I have not tried the AI receptionist yet. **What problems is RingEX solving and how is that benefiting you?** I haven't had any problems with Ring EX. **Official Response from Madi Hayford:** > Hi Candace, thank you so much for your kind words! The Review Team is happy to hear you have had a positive experience with our Support Team and find the platform user-friendly. It is excellent to know our AI features are making a great impression too. We would love to continue the conversation and learn more from you; if you are interested, please reference this review and email us directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community; we have included a link below for your convenience. We appreciate you for being a loyal RingCentral customer! ### 13. Stable reliable solution **Rating:** 4.5/5.0 stars **Reviewed by:** Divine E. | Administrative Business Managere, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about RingEX?** Versatility, customization. Robust admin control and at the same time easy interface **What do you dislike about RingEX?** Reliability in some ways, deactivation that requires to activate yet again **What problems is RingEX solving and how is that benefiting you?** Easy solution for quick calls setup **Official Response from Madi Hayford:** > The Review Team appreciates your feedback! We are glad you enjoy the versatility and ease of use RingEX offers, especially from an admin perspective. If you are interested in sharing more about your experience, please feel free to email us at review@ringcentral.com. We are proud to be supporting your quick and flexible communication needs. Thank you for being a loyal RingCentral customer! ### 14. RingEX: a communication tool that actually works wonders **Rating:** 4.5/5.0 stars **Reviewed by:** Koushik Y. | SDE, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about RingEX?** The best thing about RingEX is how easy it is to connect our team. Whether someone's in the office, working from home, we're all just a click away and also how easy and flexible it can be to teach a new employee on how to intregrate ringEx in their workflow **What do you dislike about RingEX?** The pricing is a bit expensive for smaller businesses like ours to scale up. also the customer support can be a little cumbersome when we are in the middle of an important communication issue **What problems is RingEX solving and how is that benefiting you?** before ringex we used to use different tools for the features which ringex already provides which can get pretty bad when we always need to switch between tools and it can also get difficult for the people in office and those working from home to connect. ringEX is a big time saver and provides all the features those different tools provide in a single all in one phone system **Official Response from Madi Hayford:** > Thank you for taking the time to share your experience, Koushik! The Review Team is proud that our product streamlines your team’s communication, making it easier to connect regardless of location and how its flexibility simplifies onboarding for new employees. It is excellent to know that RingEX saves your team time by consolidating multiple tools into one seamless solution. We also appreciate your candid feedback regarding pricing and customer support. We take scaling effectively and ensuring prompt support seriously, and your insights are invaluable. Please email us at review@ringcentral.com to continue the conversation and share more about your experience. Thank you for trusting RingEX as your all-in-one communication platform! ### 15. User Friendly Application **Rating:** 4.0/5.0 stars **Reviewed by:** Fatima B. | IT Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about RingEX?** I like that you can switch the microphone and speaker being used while you are still in the call. As an IT associate, it is easy to test inputs and outputs while being on call with the users. **What do you dislike about RingEX?** You have to be logged into it to use CXone, the pop-up is confusing for users. **What problems is RingEX solving and how is that benefiting you?** Internal communication, it is more efficient than teams. **Official Response from Madi Hayford:** > Hi Fatima, thank you for your feedback! The Review Team is pleased that RingEX's flexibility in switching audio inputs and outputs is helpful for you, especially in your role as an IT associate. Ensuring smooth internal communication is a top priority, and we are glad to know our platform is making that process more efficient for your team! We appreciate your valuable input. If you are interested in continuing the conversation or sharing more, please email us at review@ringcentral.com. We appreciate you for choosing RingCentral! ### 16. Great Product & Customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Emmanuel K. | Senior Business Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2025 **What do you like best about RingEX?** Customer Service, IT assistance and easy to use. **What do you dislike about RingEX?** Price, contract length and phone call quality **What problems is RingEX solving and how is that benefiting you?** Complete phone voip service. **Official Response from Madi Hayford:** > Hey Emmanuel, thank you for your thoughtful review, which highlights what you value and where we can improve. We are pleased to hear that our customer service and ease of use positively impact you and your business. To continue the conversation and share more about your experience, please email the Review Team at review@ringcentral.com. We appreciate you choosing RingCentral for your communication needs! ### 17. Great use of software **Rating:** 5.0/5.0 stars **Reviewed by:** ROSE A. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about RingEX?** The SMS auto Reply is a great added feature that our users will love! **What do you dislike about RingEX?** With the new additions, I don't see anything just yet that I dislike. **What problems is RingEX solving and how is that benefiting you?** It allows you to listen to recordings and the use of AI is great. RC/RingSense is currently solving issues with integration. **Official Response from Madi Hayford:** > Rose, the Review Team appreciates your review of RingEX! We are pleased to know you appreciate the variety of features available and the use of AI in the platform; it is fantastic that the ability to listen to recordings and other functionalities greatly benefits you. If you would like to share more about your experience or how it could improve, please email us at review@ringcentral.com. We would love the opportunity to learn more from you. Thank you for choosing RingCentral! ### 18. The application is working great **Rating:** 5.0/5.0 stars **Reviewed by:** Shreyas S. | IT Recruiter with MIS, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about RingEX?** No downtime . always working. and easy . **What do you dislike about RingEX?** application size is big .if you reduce. **What problems is RingEX solving and how is that benefiting you?** the calling problem has been solved using RingCentral. **Official Response from Madi Hayford:** > Hey Shreyas, thank you for your fantastic feedback! We are proud to hear how our products and service benefit you and your business. The Review Team would love to hear more about your experience; if you are interested in continuing the conversation, please email us at review@ringcentral.com. We appreciate you for choosing RingCentral and look forward to continuing to empower you and your business! ### 19. Works great with some minor bugs **Rating:** 3.5/5.0 stars **Reviewed by:** Alecia P. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about RingEX?** It is a great way to connect to customers. It has many features available. It allows us to communicate within our staff and with our customers. **What do you dislike about RingEX?** At the moment our company reports are not accurate due to calls not being recorded correctly to what CSR is answering the phone. Analytics just show calls going to main customer service line and does not show who picked up that call. **What problems is RingEX solving and how is that benefiting you?** It allows us to receive calls for our business across multiple office sites at the same time. **Official Response from Madi Hayford:** > Thank you for your great review, Alecia! The Review Team is pleased to hear that RingEX helps your team stay connected with staff and customers across multiple office locations. Reliable communication is key, and we are proud that our platform supports your business! We appreciate your feedback on call reporting and analytics; accurate insights are essential, and we would love to explore potential solutions with you and do whatever we can to work with you to help improve your experience. Please reach out to our Support Team for assistance; for your convenience, we provided a link below. To share more about your experience or to continue the conversation, please email us directly at review@ringcentral.com. We appreciate you for being a valued RingCentral customer! ### 20. Happy Small Business Client **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about RingEX?** Easy to use, clear voice calls, and nice user interface. Getting the support you need is also a plus. **What do you dislike about RingEX?** The number of SMS transaction is very low. Have to pay extra after exceeding. **What problems is RingEX solving and how is that benefiting you?** Client communication is the number one benefit we are getting. Next will be ease of communication between teams by using team chat feature. **Official Response from Madi Hayford:** > The Review Team appreciates your thoughtful review and choice of RingCentral to support your business! We are pleased to hear that you are enjoying the ease of use, call quality, and team chat, and that RingEX makes your client and internal communication more efficient. If you are interested in continuing the conversation and sharing more about your experience, please email us at review@ringcentral.com. Thank you for trusting RingCentral; we are proud to support your business! ### 21. Easy to use the app. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about RingEX?** Ring central has a call record where you can playback the call. **What do you dislike about RingEX?** Sometimes when we call to the other country it appears Rusian number, thats why sometimes they don't want to answer. **What problems is RingEX solving and how is that benefiting you?** Sometimes when there was a complaint from customer, we end up checking the log calls and help me prove that the problem was not on my end. **Official Response from Madi Hayford:** > Thank you for your review and highlighting the value of our call recording and logging features; we are glad they help support your customer interactions! The Review Team would love the opportunity to continue the conversation and learn more from you. If you are interested in continuing the conversation, please reference this review and email us directly at review@ringcentral.com with more information. We appreciate you for choosing RingCentral! ### 22. Our office has had a great experience with RingEX **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about RingEX?** The customer service is very good. When I need help they are very good at making sure the matter is resoved. The ease of use has been great and we use the system daily and it has quite a few features that are important to us. When we first started the implementation and integration was smooth due to their customer service representatives. **What do you dislike about RingEX?** Every once in a while it will have some glitches, however the customer service is great and they are always there to walk us through any issues. They have a 24/7 customer service which we really like! **What problems is RingEX solving and how is that benefiting you?** The problems RingEx is solving are to have the key pad etc be all in one. It has benefited us to have them walk us through the issues and solve them. **Official Response from Madi Hayford:** > Thank you for sharing your positive experience with RingCentral! The Review Team is delighted to hear that our customer service and Support Team has been instrumental in making your implementation and daily operations smooth and effective. Ensuring ease of use and providing features that matter to your office is at the core of what we strive for, and it is great to know you have found value in our solution. We appreciate your understanding regarding occasional glitches and are pleased that our 24/7 customer support has assisted you promptly. Your feedback reinforces our commitment to providing reliable and responsive service! If you are interested in sharing more, please email us at review@ringcentral.com. We are grateful that you chose RingCentral and look forward to continuing to support and empower you and your office! ### 23. Excellent phone system. BUT difficulty with tech support. **Rating:** 3.5/5.0 stars **Reviewed by:** Kristin N. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about RingEX?** The robust library of onboarding videos have been so helpful to our staff to establish the phone lines. After the initial transfer we have had great support for any phone related issues that come up and have found the softphones to work wonderfully for our remote staff. **What do you dislike about RingEX?** The TCR SMS registration we were prepared to be difficult. The customer service team was helpful with ensuring our information was correct for the application but were unable to assist with an API error that prevented submission. This delayed the application submission for weeks. It took staff members following up constantly with fixes that didn't work from the dev team. It would be helpful in this instance for the dev team to schedule a call with the client so they can run through troubleshooting all in one go instead of hounding the customer service line for information that those representatives do not have. This process was so frustrating that finally the staff created a new submission and hope to finally have text support after two months of trouble shooting this registration. **What problems is RingEX solving and how is that benefiting you?** RingX is providing phone lines that can be centrally accessed both in office and for our remote staff. **Official Response from Madi Hayford:** > Hey Kristin, thank you for sharing your experience with RingEX! The Review Team is pleased that the onboarding videos and softphones have been beneficial for your team. We understand the frustration caused by the issues with the TCR SMS registration, and we would love to continue the conversation with you so we can connect with our internal partners for TCR to help you. Please email us with more information at review@ringcentral.com so we can work together to improve your experience however we can. We appreciate you for choosing RingCentral! ### 24. RingCentral MVP product is a great VOIP system for any size company to implement. **Rating:** 3.5/5.0 stars **Reviewed by:** Sara E. | Solution Delivery Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about RingEX?** RingCentral is simple to set up and has a wide range of flexibility for call flow setup. We use RingCentral MVP for small 2-person offices all the to large 100+ staff multi-site companies. The ability to use the main company number for both calls and faxing is also a great selling point as many clients do not want to maintain two separate numbers for calls and faxing. **What do you dislike about RingEX?** There seems to be a disconnect of service from the base support to second-tier, partner support. I appreciate having a partner account to get to the second-tier partner support as they are more knowledgeable and give me better issue resolution than the base support. I typically have my customers send me their questions so I can leverage partner support instead of having the customer call the base support. **What problems is RingEX solving and how is that benefiting you?** RingCentral MVP solves the problem of having multiple systems to manage calls, faxes, and texting. RingCentral also provides simple to complex call flow configuration to help a variety of clients, no matter what size their company is. This provides a benefit to my company as a proven solution we can implement across all our client base. The main benefit would be we can streamline VOIP account management across our client base and limit the amount of VOIP systems we have to monitor and administer for our clients. If we have a client requesting a new VOIP system we are quick to recommend RingCentral. We use RingCentral for our own company and highly recommend RingCentral MVP for all our clients. **Official Response from Madi Hayford:** > Sara, the Review Team thanks you for your positive feedback! We are happy to hear that you find our system simple to set up and flexible for call flow setup, catering to businesses of all sizes. We appreciate your recognition of the convenience of using a single number for calls and faxing, simplifying communication for your clients. It is fantastic that RingCentral MVP is helping streamline account management across your client base and providing a proven solution for your company! If you would like to continue this conversation or share more, please feel free to email us at review@ringcentral.com. We are honored to be your trusted partner and are committed to delivering reliable and efficient communication solutions for you and your clients. Thank you for choosing RingCentral and for recommending us to your clients! ### 25. 1st Class Network and service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about RingEX?** The ease of use and the advanced features **What do you dislike about RingEX?** It would be nice to be able to different plans on the same account **What problems is RingEX solving and how is that benefiting you?** RingEX makes it easy for us to work remotely and mobile **Official Response from Madi Hayford:** > Thank you for the kind words and for highlighting what works well for you with RingEX! The Review Team is proud to know that the platform’s ease of use and advanced features help support your remote and mobile work needs. If you would like to share more about your experience, please reference this review and email us at review@ringcentral.com to continue the conversation; we would love the opportunity to hear more from you! For your convenience, we also included the link to our Ideas Portal below if you want to engage with and share ideas there. Thank you for being a valuable RingCentral customer! ### 26. Love Ring Central being very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Mackenzie C. | Client Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about RingEX?** Ring Central is extremely user friendly! **What do you dislike about RingEX?** I dislike that you have to have the app running in the background of your cell phone for it ring through. **What problems is RingEX solving and how is that benefiting you?** The problem RingEX solves is being able to take my phone anywhere. **Official Response from Madi Hayford:** > Hi Mackenzie, thank you for your fantastic feedback! It is terrific that RingEX has proven to be user-friendly and reliable, ensuring that you stay connected wherever you go. The Review Team would love to continue the conversation and learn more from you; to share additional information about your experience, please email us at review@ringcentral.com. ### 27. Great product! Even better customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond L. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2025 **What do you like best about RingEX?** Customer Service is top notch! Products and service is much more affordable than land lines with the convenience of apps on your desktop and cell phone. **What do you dislike about RingEX?** The initial setup is somewhat complex however the customer service department will either help you set it up completely or walk you through it over the phone. **What problems is RingEX solving and how is that benefiting you?** Cost effectiveness **Official Response from Madi Hayford:** > Hey Raymond, the Review Team appreciates your fantastic feedback! It is great to hear that our product and service are a valuable and cost-effective solution for you and your business. To share more, please email us at review@ringcentral.com; we would love to continue the conversation together and learn more from you! ### 28. RingCentral works great for our company **Rating:** 4.0/5.0 stars **Reviewed by:** Richard D. | Corporate Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about RingEX?** I love that you are leaning into the AI sector. it's also nice that there is an app for people that use their desk phones **What do you dislike about RingEX?** Ring groups is a little tricky to figure out initially, but once you do, it's nice. **What problems is RingEX solving and how is that benefiting you?** Allows us to set up users at remote locations with a phone number even though they don't have a desk phone. **Official Response from Madi Hayford:** > Thank you for sharing your experience! The Review Team is glad that RingEX supports your team's remote setup and that you are enjoying the AI features and app flexibility. If you are interested in sharing more about your experience, please email us at review@ringcentral.com. We appreciate you for choosing RingCentral, Richard! ### 29. Most feature loaded user friendly VOIP phone system I have used **Rating:** 5.0/5.0 stars **Reviewed by:** Chip T. | Managing Member, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about RingEX?** I switched to RingEX due to the feature list and user interface. The calls are reliable, and the system is incredibly well laid out and easy to use. **What do you dislike about RingEX?** I haven't found a downside yet. It has worked flawlessly for my office. **What problems is RingEX solving and how is that benefiting you?** Our previous VoIP system probably had similar features, but getting the customer service to help you get it set up was impossible. They kept sending me 20 page PDF files with instructions rather than jumping on the phone with me to walk through the set up. RingEX will do just the opposite. They will do a video call with you for implementation, but there is plenty of help available in their knowledge base if you need to do a quick search for a change you're looking to make, etc. With RingEX, I am using all of the features we need for our office. **Official Response from Madi Hayford:** > Hey Chip, thank you for sharing your wonderful experience! The Review Team is pleased that RingEX's feature set and user-friendly interface are meeting your office needs. It is terrific that our approach to customer service has made a difference, ensuring you can fully utilize the platform's capabilities. Your feedback is important as we continue to support your business effectively. If you are interested in continuing the conversation and sharing more about your experience, please email us at reveiw@ringcentral.com. We appreciate you for choosing RingCentral and being a loyal customer! ### 30. Slow customer service and difficult to navigate **Rating:** 2.5/5.0 stars **Reviewed by:** Lisa M. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about RingEX?** I like that there are many options for front end receivign of calls and ability re get fax. When customer service is avaialble, they are very helpful. **What do you dislike about RingEX?** Very difficult to get assistance from customer service. Continual problems with messaging registration without any guidance how to resolve. The features are VERY difficult to configure without a roadmap from customer service on the line with you. **What problems is RingEX solving and how is that benefiting you?** Having my busienss phone and fax on the same service is super important to me. RingEX has that offering and makes it really convenient. **Official Response from Madi Hayford:** > Hey Lisa, thank you for sharing your feedback and highlighting the convenience of having your business phone and fax on a unified platform with RingEX. The Review Team is delighted that our solution supports your business needs and that you find our customer service helpful! We regret any frustrations you’ve experienced; your feedback is crucial. We would love to help improve your experience however we can. Please email us directly at review@ringcentral.com with more information so we can continue the conversation. Thank you for choosing RingCentral, Lisa! ### 31. I don’t need a desk phone and I can conduct business anywhere. **Rating:** 5.0/5.0 stars **Reviewed by:** Herb B. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about RingEX?** I love the fact that I can make and take calls seamlessly between my computer, my cell phone, or my tablet. **What do you dislike about RingEX?** Ha, ha the one problem I have is that there are so many features that i need to learn. **What problems is RingEX solving and how is that benefiting you?** With the widespread adoption of remote work, having a unified communication solution is essential for businesses. I can make and receive calls from my computer at home or work, on my cell phone anywhere, or on my RingCentral desktop phone if i need one. **Official Response from Madi Hayford:** > Hey Herb, thank you for sharing your RingEX experience! It is excellent that our product allows you to stay connected across all your devices, no matter where you are. We understand that exploring a lot of features can take some time, but we are here to help. If you need guidance or want to share more about your experience, please email us at review@ringcentral.com; we would love to continue the conversation and learn more from you. We also encourage you to explore our Community, which we have linked below for your convenience; we have plenty of resources available to help make things easier. We appreciate your feedback and are glad RingEX is supporting your business needs! ### 32. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about RingEX?** Customer service is always quick to resolve my issues, user friendly, ability to call/email, fax. **What do you dislike about RingEX?** I would have to say everything has been great. **What problems is RingEX solving and how is that benefiting you?** Receiving faxes securely **Official Response from Madi Hayford:** > Thank you for your amazing review and for highlighting your experience with our customer service! We are glad that RingEX helps you securely receive faxes and that you find the platform user-friendly and effective for all your communication needs. The Review Team would love to learn more about your experience. If you are interested, please reference this review and email us at review@ringcentral.com to continue the conversation. We appreciate your trust and for choosing RingCentral! ### 33. Ring Central Review **Rating:** 5.0/5.0 stars **Reviewed by:** Lynette G. | Clinic Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about RingEX?** The system is incredibly user-friendly, offering a seamless experience across all devices, whether I'm in the office, working remotely, or on the go. **What do you dislike about RingEX?** There was just few times I lost connection while on the phone but that's a very rare case. so far, my experience was perfect. **What problems is RingEX solving and how is that benefiting you?** When we are dealing with our other employee remotely. Some of our staff are in the Philippines, in order for them to properly communicate with our patient RingCentral is the tool that we need to break the barrier. **Official Response from Madi Hayford:** > Hi Lynette, thank you for your review! We are delighted that RingEX’s user-friendly platform and seamless functionality have made your experience positive, especially as you navigate between office, remote, and on-the-go environments. It is wonderful to know that RingEX is helping bridge communication gaps for your team, enabling your staff to collaborate effectively across locations—even internationally. Supporting businesses like yours in connecting effortlessly is at the heart of what we do. We appreciate your understanding regarding the rare connectivity issues and are glad they have not impacted your overall experience. If you want to continue the conversation, please don’t hesitate to email the Review Team at review@ringcentral.com — our team is here to help improve your experience however we can. Thank you for choosing RingCentral! ### 34. Cost is good, features are WOW **Rating:** 5.0/5.0 stars **Reviewed by:** Peter V. | Vice President, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about RingEX?** It's ever-growing set of features that make my team more effective **What do you dislike about RingEX?** Like most things that are powerful, it's sometimes difficult to figure out how to use the feaatures. **What problems is RingEX solving and how is that benefiting you?** In 2022 we had a need for a new VoIP phone system. We'd been early adopters of cloud-phone systems, back in 2013. Now we'd outgrown that and the vendor was increasing price without increasing service. RingEX, formerly RingCentral, really delivered. The flexibility with devices, customer service, and features were attractive from the start. In addition, the cost was significantly lower for the feature set available. As time has moved on, RingEX continues to deliver new and innovative features. The recent release of RingSense AI delivers powerful, time-saving, features that greatly improves the user's effectivness. Its apparent that these features will continue to grow and this will become the leader in the industry. **Official Response from Madi Hayford:** > Hi Peter, Thank you for your detailed feedback! The Review Team is proud that RingEX has met your needs with its flexibility, customer service, and ever-expanding features. It is fantastic that the cost-effectiveness of the platform has been a key benefit for your team. We understand that powerful tools can sometimes present a learning curve, and we are committed to making the user experience as intuitive as possible; email us at review@ringcentral.com to continue the conversation. We appreciate you for being a loyal RingCentral customer! ### 35. Sometimes the sound quality is poor. Generally RC is above average and innovative **Rating:** 4.0/5.0 stars **Reviewed by:** Barbara S. | Billing and Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about RingEX?** I am liking the AI improvements in Ring Central. I like the number of features. **What do you dislike about RingEX?** I don't like that a voice message takes so long to process and sometimes the AI does a poor job of "translater". For example, I don't get all the numbers and words like "daughter" is translated "dog". **What problems is RingEX solving and how is that benefiting you?** I like that all calls and text messages will immediately receive a response when I am out-of-the-office **Official Response from Madi Hayford:** > Hey Barbara, thank you for your fantastic feedback! The Review Team is pleased you appreciate RingCentral’s AI enhancements and extensive feature set. Your comments about sound quality and voicemail transcription accuracy are valuable, and we understand how important clear and reliable communication is. We are continuously working to refine our AI-driven features, including voicemail transcription, to provide more accurate and efficient results. If you are interested, we would love to continue the conversation and see how we can help improve your experience; please email us at review@ringcentral.com. Thank you for choosing RingCentral! ### 36. RingEX is simple to deploy, will be integral in our company communication portfolio moving forward. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about RingEX?** RingEx is very easy to use. There is minimal programming that helps with the ease of implmentation even though the application still has a full client feature set. Our experience with RingEX customer support has been a positive one. The product is simple to deploy very user friendly. **What do you dislike about RingEX?** There are some prgramming steps related to transitioning customers from another RIngCentral partner to our account required us to work with RingCentral support as this process is not allowed outside of RingCentral support. **What problems is RingEX solving and how is that benefiting you?** The main problem that RingEX addresses is the need for a one stop shop for our customer's communication needs. **Official Response from Madi Hayford:** > Thank you for sharing your feedback and choosing RingCentral! We are thrilled that RingEX has been easy to use, deploy, and integrate into your communication portfolio. It is terrific that the Support Team has been helping you through your experience, and the product has been a valuable tool for your needs. We appreciate your understanding regarding the programming steps for transitioning customers; your feedback helps guide improvements. If you are interested in sharing more about your experience or have any questions, feel free to reach out. Please email the Review Team at review@ringcentral.com. We are proud that RingEX has become integral to your company’s communication strategy! ### 37. RingCentral MVP is the MVP **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2022 **What do you like best about RingEX?** RingCentral MVP is a secure and easy-to-use video conference platform. **What do you dislike about RingEX?** The system is not as intuitive to use as other similar platforms. **What problems is RingEX solving and how is that benefiting you?** RingCentral MVP has been great for facilitating meetings in our remote work environment, amongst our team, and with clients. **Official Response from Madi Hayford:** > Thank you for your fantastic review! The Review Team is happy to hear that RingEX, previously known as RingCentral MVP, helps support your remote collaboration and client meetings. If you are interested in sharing more, please reference this review and email us directly at review@ringcentral.com. We would love to continue the conversation together! Thank you for being a loyal RingCentral customer! ### 38. RingEX have provided excellent service and resolved any issues quickly and easily **Rating:** 5.0/5.0 stars **Reviewed by:** Leasa V. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about RingEX?** Staff are knowledgeable and able to fix technical issues quickly and easily. They show me through how to make changes in the system myself. The phone system is great and works well for us. It has all of the features of our old system. Set up was super easy. **What do you dislike about RingEX?** We have had no issues wtih RIngEX and there is nothing to dislike **What problems is RingEX solving and how is that benefiting you?** RingEX replaces our old PABX phone system that was not cloud based. It is working fine **Official Response from Madi Hayford:** > Thank you so much for sharing your positive experience with RingEX, Leasa! The Review Team is thrilled that our Support Team resolves issues quickly and guides you through system changes whenever needed. It is fantastic that the phone system works well for your needs and that the setup process was smooth and seamless! Your satisfaction is our priority, and we are proud to know that RingEX is an effective replacement for your old system. If you want to share more about your experience, please email us at review@ringcentral.com. We would love to continue the conversation and hear more from you. We appreciate your feedback and your continued trust in RingCentral! ### 39. Much Happier with designated account contact **Rating:** 5.0/5.0 stars **Reviewed by:** Diane T. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about RingEX?** Now that we have a contact name and direct email it has greatly improved our RingCentral experience. A direct phone # to our account mgr Francisco would be even better. Love the ability to record our calls. Also we were very unhappy until we were given ONE contact as our account mgr. This has chenged everything for the better **What do you dislike about RingEX?** Long hold times. We would like a direct phone # to contact our account manager. Were very unhappy with the TCR registration process. It still shows as under review despite being a week past the deadline **What problems is RingEX solving and how is that benefiting you?** We constantly has issues getting support until we were finally assigned to a contact at RC. Since then eveything has greatly improved. **Official Response from Madi Hayford:** > Diane, the Review Team appreciates you sharing your thoughts and experience with RingEX! We are pleased to hear that having a dedicated Account Manager improves your experience and positively impacts your business outcomes. We are also thrilled to hear that you are satisfied with features like call recording, and we are delighted that the personalized support brings the improvements you need. We understand your concerns regarding hold times and the TCR registration process. Please email us at review@ringcentral.com with more information so we can continue the conversation, learn more about your experience, and help improve it however we can. Thank you for choosing RingCentral and for sharing your valuable insights. We look forward to continuing to empower you and your business for years to come! ### 40. Great for a small business!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about RingEX?** I love the user friendly website and app to carry out every day work tasks. I'm self employed and this gives me a direct connection for patients/clients to contact me. I use the phone, voicemail and fax options. Customer support is great! They are always helpful to help with any issues. **What do you dislike about RingEX?** I haven't experienced anything that I would say that I dislike about RingEX. **What problems is RingEX solving and how is that benefiting you?** Communication! Using RingEX helps keeps communication of business open and reliable. **Official Response from Madi Hayford:** > The Review Team appreciates your great review! We are so pleased that RingEX supports your business by keeping communication open and reliable. Knowing that the website, app, and features like phone, voicemail, and fax make your day-to-day tasks easier is excellent. We also appreciate your kind words about our Support Team—they are always here to help! If you want to share more about your experience, we would love to continue the conversation; please email us at review@ringcentral.com. Thank you for being a loyal RingCentral customer! ### 41. Excellent Dialer for small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Abdul H. | Procurement Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about RingEX?** The best thing about the RingCentral DigitalLine is the User-Friendly interface. Anyone with basic computer knowledge can easily use it. Also, it's very easy to get started with, You don't need an expert to download and configure it. Apart from that, It has some robust features like, a variety of calling features, messaging, meetings, video calls etc. On top of that, it's also easy on your pocket. **What do you dislike about RingEX?** There're instances where one can feel audio disturbance during calls. Also, the customer support has a very long wait time before you can reach to the person who can actually help you. **What problems is RingEX solving and how is that benefiting you?** It saves my time by providing a very user-friendly interface so that we don't have to train our staff on how to use it. ALso, it saves my money by providing cost-effective plans as per my business needs. ### 42. When I needed business critical and quick support, Ring Central delivered! **Rating:** 5.0/5.0 stars **Reviewed by:** Dominic R. | Agency Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about RingEX?** I have really enjoyed the ease of use. I make outbound calls all day and often have to immediately switch to video conference. The ease in which I can share my personal meeting link AND the ease with which my clients can access the meeting makes this a valuable tool for my daily production. **What do you dislike about RingEX?** I would like to be able to have an autodialer feature. If I could upload leads for example, and autodial down my list... that would be a game changer for me. **What problems is RingEX solving and how is that benefiting you?** I love the click to call feature so I can call directly from my 3rd party lead platform and right into RingEX. My role requires video conferencing and screen sharing with my clients, once we start our meeting, and RingEX makes it so easy to initiate and manage the conference call successfully. **Official Response from Madi Hayford:** > Hey Dominic, thank you for sharing your fantastic feedback! The Review Team is pleased that RingEX's ease of use and seamless transition between calls and video conferences has been valuable for your daily production and has enhanced your workflow. We appreciate your feature suggestion and encourage you to engage with that idea and others that interest you on our Ideas Portal for future consideration. For your convenience, we have shared the link below. To continue the conversation, please email us at review@ringcentral.com; we would love to hear more from you. Thank you for being a loyal RingCentral customer! ### 43. All in one **Rating:** 4.5/5.0 stars **Reviewed by:** Jeanette R. | Director of Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about RingEX?** the fact that i can go to one place for calls, meetings, text, etc. **What do you dislike about RingEX?** i wish it would integrate with Cinc so that all data can be pushed to our crm. **What problems is RingEX solving and how is that benefiting you?** it is easy to switch from call to video with a customer if things are escalating or if it would be easier to show the customer something. **Official Response from Madi Hayford:** > Hey Jeanette, thank you for your review! The Review Team is glad you appreciate having an all-in-one solution for calls, meetings, and messaging. The ability to switch seamlessly between call and video is a key benefit, and it is great to hear that it helps improve customer interactions! We appreciate your feedback on CRM integration with Cinc and will share your feedback internally. If you have not already done so, we encourage you to explore our Ideas Portal to engage with and share ideas; we provided the link below for your convenience. The Review Team appreciates you for choosing RingCentral! ### 44. Calling customer service is a breeze! **Rating:** 5.0/5.0 stars **Reviewed by:** Kate T. | Human Resources Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about RingEX?** By far, the customer service is above and beyond. Setup, especially, can be hard when a new employee comes on. But the operators are highly knowledgable. **What do you dislike about RingEX?** Some user options are difficult to master, but after a while you understand. **What problems is RingEX solving and how is that benefiting you?** I haven't had many issues, if I do I call customer service. **Official Response from Madi Hayford:** > Hey Kate, the Review Team appreciates your fantastic review! We would love to learn more about your experience with RingEX. Please email us at review@ringcentral.com to continue the conversation and share more about your experience. Thank you for being a loyal RingCentral customer, Kate! ### 45. Way Better than Expected **Rating:** 5.0/5.0 stars **Reviewed by:** Travis M. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about RingEX?** This has been by far one of the easiest out of the box setups that I've had. I don't have a tech background, but feel pretty tech inclined. The setup was easy and straightforward and the knowledge base/FAQs was very helpful for anything I couldn't figure out on my own. When the Knowledge Base wasn't sufficient the chat feature quickly got me the answer from a knowledgeable technician. I recommend RingCentral to everyone who is looking for VoIP services. **What do you dislike about RingEX?** The only thing I dislike and it could be a function of my cell phone, but I have an answering service set up and my phone never rings the 4 times I have it set to, it's usually once and if I don't see it immediately it just goes straight over to our answering service. **What problems is RingEX solving and how is that benefiting you?** Connecting me and potential clients with phone and text capabilities and connecting myself and my team with Glip and video call features. **Official Response from Madi Hayford:** > Hi Travis, thank you for your fantastic feedback! The Review Team is delighted that you have had such a positive experience with RingEX and that the setup, resources available, and support have all exceeded your expectations. It is terrific that our product effectively connects you to your current and potential clients. Ultimately, we want to provide you with a product and a service that helps diminish the barriers faced and ensures an exceptional experience by empowering your business! Your insights help us improve, and we are proud to support your communication needs. We would love to hear more about your experience; if you would like to continue the conversation or further discuss your mobile phone ringing matter, please email us at review@ringcentral.com. Thank you for choosing and recommending RingCentral! ### 46. RingEX Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about RingEX?** It works! Has a good salesforce integrtion. **What do you dislike about RingEX?** Salesforce integration requires users to be logged in for autologging. **What problems is RingEX solving and how is that benefiting you?** Solving salesforce integrations and ease of use **Official Response from Madi Hayford:** > Thank you for your feedback and for highlighting the value of our Salesforce integration! We are glad RingEX works well for your team and helps streamline your workflows. If you ever have questions or want to explore tips to optimize your integration experience, our Support Team is here to help. If you are interested in continuing the conversation and sharing more about your experience, please email the Review Team at review@ringcentral.com; we would love the opportunity to learn more from you. Thank you again for choosing RingCentral! ### 47. Nice upgrade from previous CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Philip A. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about RingEX?** Very complete, good quality of calls and a lot of features! **What do you dislike about RingEX?** there was one occasion that the service stopped working. **What problems is RingEX solving and how is that benefiting you?** Connecting overseas crews and controlling all the calls **Official Response from Madi Hayford:** > Hey Philip, thank you for sharing your experience! The Review Team is happy to hear that RingEX is a valuable upgrade for you, providing high-quality calls and robust features to support your communication needs. Connecting teams across different locations is essential, and we are glad our platform is helping streamline your operations. If you are interested in sharing more, please email us at review@ringcentral.com; we would love to continue the conversation. Thanks again for your feedback! ### 48. Long Time Satisfied User **Rating:** 5.0/5.0 stars **Reviewed by:** Heidi M. | Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about RingEX?** I love that our phone system goes with us wherever we go. I love all the amazing features, including voice, SMS, campaigns, messaging, video meetings, and conference calling. Our staff uses RingEX daily, and it allows us to work in the office, on the road, or at home. The mobile app means we have even more flexibility when it comes to functioning outside the office. **What do you dislike about RingEX?** The phone call UI hides one of my most used buttons in a 'more' menu. Get that TRANSFER button on the top level again please! **What problems is RingEX solving and how is that benefiting you?** It allows us to effectively communicate with and support our team of agents, which is spread across the country. **Official Response from Madi Hayford:** > Hey Heidi, the Review Team appreciates you for sharing your detailed feedback! It is fantastic to hear how much RingEX has supported your team’s flexibility, whether you are in the office, on the road, or at home. It is excellent that features like voice, SMS, video meetings, and conference calling are making a difference in your daily operations. We would love to continue the conversation and hear more about your feedback, especially regarding the placement of the transfer button. Please email us at review@ringcentral.com so we can learn more from you. Thank you for being a loyal RingCentral customer, Heidi! ### 49. RC is the best tool I have ever used **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about RingEX?** Its AI part is amazing. providing real-time transcription of the call you are on. Every feature is easy to use. **What do you dislike about RingEX?** As of now, nothing. Everything is perfect and easy to use. **What problems is RingEX solving and how is that benefiting you?** Using it for video conferencing and it works wonders. **Official Response from Madi Hayford:** > Thank you for the fantastic feedback! The Review Team is thrilled to hear that you find value in our AI features like real-time transcription and that your experience with video conferencing and ease of use has been positive. Knowing RingEX helps you work more efficiently means a lot to us. If you are interested in sharing more about your experience, we would love to learn more from you! Our email address is review@ringcentral.com. We appreciate you for being a loyal RingCentral customer! ### 50. Could not live without Ring! central! **Rating:** 5.0/5.0 stars **Reviewed by:** Lori S. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about RingEX?** What I find that is most helpful is AI notes call recording and having available extensions for employees. We love Ring Central and would not know what to do without it! **What do you dislike about RingEX?** Believe it or not I have not had any serious complaints. There is so much to know on it. I guess I would like more one on one training. **What problems is RingEX solving and how is that benefiting you?** Communication issue following up on calls **Official Response from Madi Hayford:** > Hi Lori, the Review Team appreciates your excellent review! It is terrific to hear that RingCentral has made a positive impact and that you enjoy AI notes and other features that help empower you and your business. If you are interested in sharing more about your experience, please email us at review@ringcentral.com. We would love to continue the conversation and learn more from you. Thank you for choosing RingEX! ## RingEX Discussions - [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) - 1 comment, 1 upvote - [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) - 2 comments, 1 upvote - [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) - 1 comment, 1 upvote - [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) - 1 comment, 1 upvote - [Is there a free trial for RingCentral Office?](https://www.g2.com/discussions/4544-ringcentral-free-trial) - 1 comment, 1 upvote - [View RingEX pricing details and edition comparison](https://www.g2.com/products/ringex/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+10%3A57%3A55+-0500&secure%5Bsession_id%5D=87ba8c0a-6d82-40aa-a294-3f99e195137a&secure%5Btoken%5D=7ee1ed72841cb5ffca44be1d6e79ec1e145bdf414633b2636dff51ecac0c1e23&format=llm_user) ## RingEX Integrations - 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[WelcomeHome](https://www.g2.com/products/welcomehome/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## RingEX Features **Documents** - Document Signature - Storage **Host Tools** - Branding - Role-based Access - Recording **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Summarization **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts **Attendee Tools** - Registration - Attendee Live Chat - Polls and Surveys **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Post-Event Tools** - Event Analytics - Attendee Reports **Performance** - Integrations - Compliance **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Access** - Software Pairing - Browser Extension - Individual Download **Integrations** - Social Media Integration - Software Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Webinar** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top RingEX Alternatives - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,810 reviews) - 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