---
title: RingEX Reviews
meta_title: 'RingEX Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 1415 reviews by the users' company size, role or industry
  to find out how RingEX works for a business like yours.
aggregate_rating:
  rating_value: 4.2
  review_count: 1415
  scale: '5'
date_modified: '2026-07-23'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---

# RingEX Reviews
**Vendor:** RingCentral  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)  
**Average Rating:** 4.2/5.0  
**Total Reviews:** 1,415
## About RingEX
WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful.



## RingEX Pros & Cons
**What users like:**

- Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. (216 reviews)
- Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. (127 reviews)
- Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. (109 reviews)
- Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. (108 reviews)
- Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. (107 reviews)
- Users commend the **user-friendly interface and robust features** of RingEX, enhancing communication and collaboration effortlessly. (100 reviews)
- Intuitive (87 reviews)
- Easy Communication (85 reviews)
- Easy Setup (80 reviews)
- Simple (71 reviews)

**What users dislike:**

- Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. (55 reviews)
- Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. (49 reviews)
- Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. (49 reviews)
- Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. (47 reviews)
- Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. (47 reviews)
- Users find the **overwhelming interface** and slow support responses of RingEX to be notable drawbacks in their experience. (38 reviews)
- Users face **missing features** like fax visibility issues and customer service difficulties impacting overall usability. (37 reviews)
- Learning Curve (36 reviews)
- Difficult Navigation (32 reviews)
- Difficult Configuration (31 reviews)

## RingEX Reviews
  ### 1. All-in-One Communication Powerhouse for Daily Productivity

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sean M. | Project Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 21, 2025

**What do you like best about RingEX?**

Very Robust Features that I can use as Tools through out my Day, from Making and taking calls, Video Conferencing, with Screen sharing, and soft phone.

**What do you dislike about RingEX?**

I find Googling my questions get faster results than knowledge base articles

**What problems is RingEX solving and how is that benefiting you?**

As a Project manager, the video conferencing with screen share has saved so much driving and time to review programming information and to provide remote training.

**Official Response from Madi Hayford:**

> Thank you for your valuable feedback, Sean! We are thrilled to hear that RingEX is an all-in-one communication powerhouse, and that the robust features like video conferencing and screen sharing help you save significant time as a Project Manager. The Review Team would love the opportunity to learn more about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you again for choosing RingCentral, Sean!

  ### 2. Essential for Seamless US Calls from Brazil

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vania S. | Customer Experience & LMS Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 19, 2025

**What do you like best about RingEX?**

Being able to call US phone numbers from Brazil as I work as a virtual assistant.

**What do you dislike about RingEX?**

I have over 5 years of experience using it, I've used the admin portal as super admin, to basic access. everything is pretty clear and easy to work with.

**What problems is RingEX solving and how is that benefiting you?**

remote US local phone neumber

**Official Response from Madi Hayford:**

> Thank you for sharing your experience with us, Vania! It is wonderful to hear that RingEX has been such an essential tool for your work as a virtual assistant. We are happy to hear that your experience over the past five years, ranging from Super Admin tasks to basic app use, has been clear and easy to navigate. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you for being a longtime loyal RingCentral customer, Vania!


  ### 3. Easy Client Communication, Smooth Queue Management, and Helpful Analytics

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about RingEX?**

I find it easy to communicate with clients via text, fax and phone calls.

**What do you dislike about RingEX?**

None. I haven't had any bad experiences with RingEx

**What problems is RingEX solving and how is that benefiting you?**

It's easy to manage the queue for my team and run analytics.

**Official Response from Madi Hayford:**

> Thank you for your great feedback. Managing a team’s queue while balancing client communication across three different channels (text, fax, and phone) can easily become chaotic, so having a platform that keeps it smooth is a win! We are proud that RingEX has become the all-in-one hub that simplifies your day-to-day. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you for choosing RingCentral!

  ### 4. RingCentral is the GOAT

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chris W. | IT Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 19, 2025

**What do you like best about RingEX?**

As the IT Director, onboarding and offboarding users requiring a company phone number is simple and fast. Coming from an IPC system, RingCentral almost feels like cheating. The basic feature set for the cost is amazing. Support is always helpful.

**What do you dislike about RingEX?**

After 2 years finding things in the admin UI still takes several attempts to find.

**What problems is RingEX solving and how is that benefiting you?**

Call recording. Our previous phone system required a 3rd party for call recording and it there was a per line fee. Every call inbound and outbound is now recorded and is part of the base service. Its allowed us to review calls for our call center and to resolve customer disputes.

**Official Response from Madi Hayford:**

> Hey Chris, thank you for your fantastic review! We love hearing how easy onboarding and offboarding are for your team and that features like call recording add real value to your operations. It is also great to know our Support Team has been helpful along the way! The Review Team would love the opportunity to learn more from you. If you are interested in continuing the conversation, please reference this review and email us directly at review@ringcentral.com.
We look forward to continuing to support you and your success. Thank you for being a loyal RingCentral customer, Chris!

  ### 5. One System That Scales Seamlessly Across Offices and States

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about RingEX?**

Using 1 system in multiple offices and states

**What do you dislike about RingEX?**

The complexity of the system............

**What problems is RingEX solving and how is that benefiting you?**

1 system in multiple offices

**Official Response from Madi Hayford:**

> The Review Team appreciates your insights. It is great to hear that RingEX is successfully acting as the single system bridge for your various offices and states. We would love the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com with additional information to continue the conversation together. We hope to hear more from you soon!

  ### 6. Best VOIP App for Calling and SMS

**Rating:** 5.0/5.0 stars

**Reviewed by:** Naresh K. | IT Head, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 08, 2025

**What do you like best about RingEX?**

Convenience like we can use Androio or iOS app anywhere, and also Reliable call quality

**What do you dislike about RingEX?**

main disadange is Cost & “hidden” / additional fees , there are lots of hidden charges.

**What problems is RingEX solving and how is that benefiting you?**

Ring Ex solve us communication problem such as by bringing calling, SMS and vedios meeting in one platform.

**Official Response from Madi Hayford:**

> Naresh, the Review Team appreciates your valued feedback! We are happy to hear that RingEX has provided a reliable experience with seamless communication across your devices. We would love the opportunity to learn more from you about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you for your business and for choosing RingCentral, Naresh!

  ### 7. Effective Communication Tool with Stellar Support

**Rating:** 4.0/5.0 stars

**Reviewed by:** Maryam R.

**Reviewed Date:** January 15, 2026

**What do you like best about RingEX?**

I like RingEX for their technical support, recording calls, and managing schedules for different users.

**What do you dislike about RingEX?**

The name ID on RingEX is too short, currently limited to just 15 characters, which isn't enough for our complete clinic name. Also, the initial setup was hard because some agents aren't specialized enough.

**What problems is RingEX solving and how is that benefiting you?**

RingEX lets us reach third parties with shared numbers and supports call recording and scheduling, which were previously challenging.

**Official Response from Madi Hayford:**

> Thank you for your stellar review, Maryam! We are pleased to hear that RingEX is effectively supporting your clinic with call recording, user scheduling, and seamless third-party communication. It is also great to know that our Support Team has provided the high-quality assistance you need. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. 
We appreciate you for choosing RingCentral, Maryam!

  ### 8. All-in-One Solution for Business Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** David M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 26, 2026

**What do you like best about RingEX?**

I like that RingEX is an all-in-one app for business communication. It works well with calls, fax, and text features, providing a unified communication solution. The initial setup was easy too.

**What do you dislike about RingEX?**

Nothing.

**What problems is RingEX solving and how is that benefiting you?**

RingEX provides unified business communication by having calls, fax, and text all in one app.

**Official Response from Madi Hayford:**

> Hey David, thank you for the fantastic review! We are thrilled to hear that RingEX serves as a true all-in-one hub for your business. Knowing that your calls, faxes, and texts are working seamlessly together is exactly what we mean when we talk about Unified Communications. We are also glad to hear your initial setup was a smooth experience! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you for being a loyal RingCentral customer, David!


  ### 9. Powerful Capabilities That Elevated Our System

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 21, 2026

**What do you like best about RingEX?**

I like all of the capabilities we gained when we switched to Ring.

**What do you dislike about RingEX?**

I find the dashboard to be a bit cumbersome. It is sometimes hard to find where I need to go to make a simple change to our system.

**What problems is RingEX solving and how is that benefiting you?**

We are able to text and fax from our Ring system, which has been helpful. Our previous system could not do that.

**Official Response from Madi Hayford:**

> Thank you for your fantastic review! We are pleased to hear that switching to RingEX has elevated your system and also provides you and your team with powerful capabilities such as integrated texting and faxing. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you choosing RingCentral to power your business!

  ### 10. Unified Solution for Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 01, 2025

**What do you like best about RingEX?**

Its single solution so we integrated all services like , Sip account, Chat solution and date base integration in one tool.

**What do you dislike about RingEX?**

All good but for new user its complex, at starting phase.

**What problems is RingEX solving and how is that benefiting you?**

little complex while start working on first time. but its easy after understanding the whole scenario.

**Official Response from Madi Hayford:**

> Thank you for the review! We are thrilled to hear that RingEX is serving as a powerful, single solution for your team; streamlining these services is exactly what we aim for to help businesses reduce app fatigue. The Review Team would love the opportunity to learn more about your experience with our products and services; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

  ### 11. "Complete RingCentral Review"

**Rating:** 5.0/5.0 stars

**Reviewed by:** Priyanga S. | Senior Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 12, 2025

**What do you like best about RingEX?**

The RingEX is most useful to communicate easily for HR domains; it's very helpful to reach out to the candidates. Our organization uses RingEx, which was very helpful in improving our company.

**What do you dislike about RingEX?**

There is no downside. If we need to send a message to the candidate, we need to take a membership.

**What problems is RingEX solving and how is that benefiting you?**

If I want to reach or communicate with someone over the call or message, RingEX is more helpful for reaching out to the candidates.

**Official Response from Madi Hayford:**

> Hey Priyanga, thank you for your awesome review! The Review Team would love to hear more about your experience. If you are interested in continuing the conversation, please reference this review and email us directly at review@ringcentral.com. We also encourage you to explore and engage with our Community; we have included a link below for your convenience. 
We appreciate you for being a loyal RingCentral customer, Priyanga!

  ### 12. RingEX Delivers an Amazing Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amanda L. | Customer Success Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about RingEX?**

RingEX has been really amazing, looking forward to training my team.

**What do you dislike about RingEX?**

I don't have any negative feedback at this time.

**What problems is RingEX solving and how is that benefiting you?**

The ability for our techs to call out and not have a call recorded.  This is now being solved by RingEX

**Official Response from Madi Hayford:**

> It is wonderful to hear that your experience with RingEX has been amazing so far! We are thrilled that you are looking forward to training your team and that our platform is helping solve your specific needs regarding call recording privacy. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you for choosing RingCentral, Amanda!

  ### 13. Many tools - complex for SMBs / entrepreneurs

**Rating:** 3.5/5.0 stars

**Reviewed by:** JP D. | Partner, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 27, 2025

**What do you like best about RingEX?**

Really enjoy being able to answer from either my mobile device and computer; being able to have extensions with different rules as to when to ring, etc. Great to easily be able to merge calls, or forward.

**What do you dislike about RingEX?**

As an entrepreneur that has many different sides of the business to worry about, I would prefer to have a contact within RingCentral to whom we could tell exactly our needs, and they set up.  Having to figure out how to create call flows, messages, faxes, sms, phone lines, extensions when running your business is extremely time consuming, and the system honestly seems cumbersome.

**What problems is RingEX solving and how is that benefiting you?**

We have a remote team, so being able to have our main line, plus extensions to which we can transfer calls to is positive.

**Official Response from Madi Hayford:**

> Hey JP, thank you for sharing your feedback and highlighting the flexibility RingEX provides your remote team! The Review Team is glad features like multi-device access and custom call routing benefit you. We understand that set up and system complexity can challenge entrepreneurs and small businesses such as yourself. We would love to discuss options and resources available, such as RingCentral University. For your convenience, we included a link below to RingCentral University, which we hope you will find helpful for your management and setup needs. If you are interested in continuing the conversation, we would love to learn more from you! Please reference this review and email us directly at review@ringcentral.com with more details. 
Thank you for choosing RingCentral!

  ### 14. User-Friendly but Needs Better Team Features

**Rating:** 3.5/5.0 stars

**Reviewed by:** Ashleigh H.

**Reviewed Date:** January 21, 2026

**What do you like best about RingEX?**

I like that the RingEX app is easy to use. It's user-friendly and easy to navigate, which really helps when I'm calling clients.

**What do you dislike about RingEX?**

I find transferring between team members a bit problematic. I wish shared contacts were available instead of relying on bulk upload.

**What problems is RingEX solving and how is that benefiting you?**

RingEX lets me call clients without using my personal phone and is user-friendly, making calling simple.

**Official Response from Madi Hayford:**

> Thank you for your review, Ashleigh! We are glad to hear that you find the RingEX app user-friendly and that it helps you protect your privacy by keeping your personal phone number separate from work. The Review Team would love the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you for choosing RingCentral, Ashleigh!


  ### 15. Simple to use, great customer service, and very useful recap calls

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Law Enforcement | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 21, 2026

**What do you like best about RingEX?**

It is quite easy to use and has good customer service when help is needed. They are also attentive to ensure everything works very well, and finally, the recap calls feature is very useful.

**What do you dislike about RingEX?**

There is nothing I don't like. Everything works very well.

**What problems is RingEX solving and how is that benefiting you?**

Direct communication with clients via telephone and through text messages.

**Official Response from Madi Hayford:**

> Thank you for the great review! We are pleased to hear that RingEX is providing the reliable phone and text communication your business needs. It is rewarding to know that our customer service and AI-generated call recaps are delivering significant value to your team. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

  ### 16. Unreliable and Disruptive Experience with No Timely Support

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 22, 2025

**What do you like best about RingEX?**

RingEX offers a wide range of features and integrations that, when functional, can be useful for remote teams. The platform has potential and a good interface design, and the concept behind RingEX is solid.

**What do you dislike about RingEX?**

The platform has been extremely unreliable—we’ve been facing a major browser freezing issue since 2nd July 2025, and despite multiple follow-ups, the issue remains unresolved. This has significantly disrupted our daily operations. Even worse, the support team has failed to act with urgency or provide a concrete resolution. For a service we’re paying premium rates for, this is absolutely unacceptable. It’s affecting our client interactions and causing loss of business. If issues like this are not fixed immediately, we will have no choice but to switch to an alternative platform. Poor support, lack of accountability, and unresolved technical bugs have made this experience extremely frustrating.

**What problems is RingEX solving and how is that benefiting you?**

RingEX is intended to streamline communication and support processes by centralizing calls, messages, and video meetings into a single platform. Initially, it helped reduce the number of tools we had to manage and improved internal collaboration. However, due to recent unresolved issues, the benefits have drastically diminished.

**Official Response from Madi Hayford:**

> Thank you for taking the time to share such detailed feedback. We understand how critical reliable communication tools are to your operations, and we apologize for any disruption this has caused your team. What you have described falls short of the standard we aim to uphold, and we take your concerns seriously. We would like to ensure this issue is escalated appropriately and addressed with the urgency it deserves. If you are open to it, please email the Review Team directly at review@ringcentral.com with more details so we can continue the conversation and help improve your experience however we can. Your business and trust matter to us; we hope to have the opportunity to earn it back!

  ### 17. Effortless to Use and Implement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ashley S. | Director of Information Technology & Logistics, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 23, 2025

**What do you like best about RingEX?**

The ease of use and implementation. The texting has been a game changer for our business. Customer Support is so responsive and quick to get back to you and resolve your issue.

**What do you dislike about RingEX?**

Some of the issues we have are the language barrier with support on some occasions.

**What problems is RingEX solving and how is that benefiting you?**

Multiple ways to communicate with our customers to be able to communicate best with them and on their time.

**Official Response from Madi Hayford:**

> Thank you for your fantastic review, Ashley! The Review Team is delighted to hear that ease of use and implementation have been great for your team, and that texting has been a game changer for communicating with your customers on their time. We are also happy to know that our Support Team is responsive and quick to resolve your issues. We would love to continue the conversation together; please reference this review and email us directly at review@ringcentral.com to share more about your experience. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you for being a loyal RingCentral customer, Ashley!

  ### 18. All-in-One Communication Solution.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Naresh K. | IT Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 04, 2025

**What do you like best about RingEX?**

Ringcentral makes communication simple by calls, messages, and meetings into one easy-to-use platform.

**What do you dislike about RingEX?**

Sometime Messages is not working and sometime RingEX application usage high CPU.

**What problems is RingEX solving and how is that benefiting you?**

RingEX brings all our calling, messaging, and meetings into one platform, which reduce our confusion and also saves  more time.

**Official Response from Madi Hayford:**

> Thank you for your feedback, Naresh! The Review Team enjoys hearing how RingEX's all-in-one platform simplifies communication, reduces confusion, and saves you time by consolidating calls, messages, and meetings. Please reference this review and email the Review Team at review@ringcentral.com so we can learn more from you and help improve your experience in any way we can. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you for being a loyal RingCentral customer!

  ### 19. A Great Virtual Phone System

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rochelle M. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2025

**What do you like best about RingEX?**

I love the fact that all of our office staff can download the app on their personal phone. allowing us to be mobile, while still able to provide customer support to customers.  It was really easy to install as well, and port our other cellphone to your system.

**What do you dislike about RingEX?**

There is nothing I don't like.  I researched 4 other companies and none of them compared to Ring Central's feature and ease of use.

**What problems is RingEX solving and how is that benefiting you?**

It solves our office communication.  We started with 3 employees and now have over 20 field and 5 office workers.  We needed an office phone that ring to all office staff, had a voicemail for customers to leave messages.  Also within the app we can message each other to ask questions, provide screenshots, etc.

**Official Response from Madi Hayford:**

> Hey Rochelle, thank you for sharing your thoughtful review! We are proud that RingEX helps your growing team stay connected and support customers on the go. It is excellent to hear that our app’s flexibility, ease of use, and communication features make a real difference for your business. We are honored to hear that you chose us after such careful research. If you are interested in sharing more about your experience with our products and service, we would love to hear from you! Please email the Review Team directly at review@ringcentral.com to continue the conversation together.
We appreciate you for choosing RingCentral, Rochelle!

  ### 20. Effortless Client Connection, Worth the Cost

**Rating:** 5.0/5.0 stars

**Reviewed by:** Phillips L. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 26, 2026

**What do you like best about RingEX?**

I like RingEX for its ease of use, which makes it simple for me to connect with clients. The initial setup was fairly simple, which was a plus.

**What do you dislike about RingEX?**

Cost

**What problems is RingEX solving and how is that benefiting you?**

RingEX helps me with connecting with clients.

**Official Response from Madi Hayford:**

> Thank you for your feedback! We are thrilled to hear that RingEX is helping you connect with your clients effortlessly and that your initial setup was simple. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We are committed to being a partner in your growth, not just a line item in your budget. Thank you for choosing RingCentral!

  ### 21. User-Friendly Interface, But Lacks Customization Options

**Rating:** 3.5/5.0 stars

**Reviewed by:** Jon H. | I.T, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about RingEX?**

The UI is easy to navigate and use.  Admin panel seems easy as well to use and navigate.

**What do you dislike about RingEX?**

Some customization options like ringtones and call logs other are overlooked

**What problems is RingEX solving and how is that benefiting you?**

Forwarding and holding calls easily

**Official Response from Madi Hayford:**

> Hey Jon, thank you for providing us with your valued feedback! We are happy to hear that you find the RingEX interface and Admin Portal easy to navigate, and that our call forwarding and holding features are benefiting your workflow. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you for choosing RingCentral, Jon!

  ### 22. Effortless Setup & Superior Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kimberly B.

**Reviewed Date:** December 23, 2025

**What do you like best about RingEX?**

I find RingEX easy to use, which makes tasks like setting up call forwarding and voicemail greetings straightforward. The customer service is good and was particularly helpful when we needed to combine more than one office into the system.

**What do you dislike about RingEX?**

nothing

**What problems is RingEX solving and how is that benefiting you?**

I use RingEX for setting up call forwarding, voicemails, and greetings. It's easy to use, and their good customer service helps with combining offices into the system.

**Official Response from Madi Hayford:**

> Hey Kimberly, the Review Team appreciates your valued feedback! We are happy to hear that RingEX has made managing your call forwarding and voicemail greetings straightforward, and that our support team was able to provide the magic needed to combine your offices into one unified system. We would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you for choosing RingCentral; we appreciate you and your business, Kimberly!

  ### 23. Responsive Support, Streamlined Call Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** MJ L.

**Reviewed Date:** December 08, 2025

**What do you like best about RingEX?**

I appreciate the fast customer service assistance with RingEX whenever I encounter a slight glitch, and I like that the workarounds are quick. It was also easy to set up thanks to the onboarding people in RingCentral.

**What do you dislike about RingEX?**

The user interface feels cluttered and confusing at times. It can be hard to find certain features or settings quickly.

**What problems is RingEX solving and how is that benefiting you?**

RingEX guides us on call queues. I like their fast customer service, helping me resolve glitches quickly.

**Official Response from Madi Hayford:**

> Thank you for taking the time to share your feedback about RingEX! We appreciate hearing that our fast customer service assistance, quick workarounds for slight glitches, and smooth onboarding process have been beneficial for your company, especially in managing call queues. We aim to diminish barriers you may come across and ensure your exceptional experience by empowering your business. We are sorry to hear that you find the user interface cluttered and confusing at times. Your feedback is important, and we are continually working to improve the user experience. You can help shape future updates by sharing your ideas in our Ideas Portal, where you can browse ideas posted by others or submit a new suggestion. For your convenience, we have included a link below. If you are interested in sharing more about your experience, please reference this review and continue the conversation by emailing the Review Team directly at review@ringcentral.com.
We appreciate you for being a loyal RingCentral customer, MJ!

  ### 24. RingEX, great product with excellent depth

**Rating:** 4.5/5.0 stars

**Reviewed by:** Christopher D. | SVP, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 27, 2025

**What do you like best about RingEX?**

Ease of setup, we were up and running with a short deadline.   There is a depth of features that  fulfill needs as you grown the program. Reporting is very good with the advanced package.  Support has been excellent, especial with complex solutions.
The option to use AI voice or use your own is a really nice feature.  You can create a library of recordings to pull from.
Competitively proced

**What do you dislike about RingEX?**

Its a lot to navigate, as it is feature rich.   Online help could be improved.  The  consulting firm that does the implementation (optional) is nowhere near as knowledgeable by a far amount than RingEX.   Granted some of what we did was complex, as we are using  it for 24x7 call rounding based on time.

**What problems is RingEX solving and how is that benefiting you?**

Replaces a live person and after hours answering service

**Official Response from Madi Hayford:**

> Thank you for your fantastic review, Christopher; the Review Team values your detailed and thoughtful feedback! We are proud that RingEX supported your team's setup under a tight timeline and that our features and reporting capabilities meet your needs as you grow. We appreciate your recognition of our Support Team and the flexibility our AI and voice tools provide. It is also great to know RingEX effectively replaced your after-hours services. That said, we hear you on the learning curve and your comments about online help and the implementation experience; your input helps us identify any areas for improvement. We would love to learn more about your experience. To continue the conversation, please email us directly at review@ringcentral.com. 
Thank you again for choosing RingCentral!

  ### 25. Quality service and suite of options

**Rating:** 5.0/5.0 stars

**Reviewed by:** Derik W. | IT Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 14, 2025

**What do you like best about RingEX?**

My end-users are able to mask their personal cell numbers and use integrated chat for inter-office communication. Fax options are very useful as well.

**What do you dislike about RingEX?**

Bulk SMS functionality is not good, interface needs a lot of work for it to be useable. Extra cost for webinar option, only able to use a single camera source simultaneously during video meetings.

**What problems is RingEX solving and how is that benefiting you?**

Reducing cost of services by using integrated chat and fax functions rather than paying for additional products. Video Pro accounts are used by many of my end-users for chat and video conference attendence.

**Official Response from Madi Hayford:**

> Hi Derik, thank you for taking the time to share such a detailed review! We are glad to hear that features like number masking, integrated chat, and faxing are helping your team communicate more efficiently while reducing costs. The Review Team would love to hear more about your experience; if you are interested in continuing the conversation, please reference this review and email us at review@ringcentral.com. We also encourage you to explore and engage with resources such as our Community and Ideas portal. For your convenience, we have included a link to the Community below.
We appreciate you for being a loyal RingCentral customer and look forward to continuing to support your team’s communication needs!

  ### 26. Reliable Call & Text Capture with Instant Email Alerts

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jasmine E. | Director of Operations, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 16, 2026

**What do you like best about RingEX?**

It captures all calls and text and I receive an email any time someone does one of the 2

**What do you dislike about RingEX?**

Not very user friendly as far as phone functions

**What problems is RingEX solving and how is that benefiting you?**

Any calls that are missed I get an email and it also rings on my cell phone if I am out of the office

**Official Response from Madi Hayford:**

> Thank you for your review, Jasmine! We are glad to hear that our instant email alerts for calls and texts, along with our mobile app mirroring, are helping you stay connected to your clients even when you are away from your desk. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you for being a loyal RingCentral customer, Jasmine!

  ### 27. Flexible Call Routing to App or Desk Phone

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 06, 2026

**What do you like best about RingEX?**

I like being able to send calls to the app or have them ring on my desk phone.

**What do you dislike about RingEX?**

The older desktop phones don’t have Bluetooth.

**What problems is RingEX solving and how is that benefiting you?**

The ability to work remotely is a big plus. I also appreciate the flexibility to answer calls when I’m outside the office.

**Official Response from Madi Hayford:**

> Thank you for sharing your experience! We are thrilled to hear that the flexibility to switch between your desk phone and the mobile app has made working remotely easier for you. That work-from-anywhere freedom is exactly what we aim for with RingEX. Regarding your note on Bluetooth—we hear you! While many older hardware models do not have built-in Bluetooth, we have a wide range of modern Poly, Yealink, and Mitel models that fully support Bluetooth headsets for that extra wire-free mobility. If you are ever looking to upgrade your desk setup, please feel free to reach out or check our supported devices list; for your convenience, we have included a link below. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. 
We appreciate you choosing RingCentral for all your business communication needs!

  ### 28. RingEX: Fewer Fires, Better Calls

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 21, 2026

**What do you like best about RingEX?**

I liked that:

Polycom / Poly (Trio 8800, etc.) just works

No weird SIP gymnastics

Easy to deploy in conference rooms

**What do you dislike about RingEX?**

Keeps nudging you with:
“Just upgrade one more tier…”

**What problems is RingEX solving and how is that benefiting you?**

benefitting us through:

Fewer vendors to manage

One bill

One admin portal

Way easier onboarding/offboarding

**Official Response from Madi Hayford:**

> We are thrilled to hear that RingEX has simplified your operations! It is great to know that having one bill and one admin portal makes your onboarding and offboarding processes much smoother. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you for choosing RingCentral!

  ### 29. Great for Managing Driver Calls, But Robo Faxes Are Annoying

**Rating:** 4.5/5.0 stars

**Reviewed by:** Anas B. | Safety Assistant, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 30, 2025

**What do you like best about RingEX?**

i Can Call and Record the Business Calls for my Drivers in the company and even Text them
, it's easy to use and simple

**What do you dislike about RingEX?**

I Receive many commercial Faxes, and Wrong Number Calls

**What problems is RingEX solving and how is that benefiting you?**

Ease of Communication and Voice Purification , I can use RingEX outside my Country

**Official Response from Madi Hayford:**

> Hey Anas, thank you for sharing your experience and for highlighting how RingEX supports your team’s communication and call management needs. We are pleased to know it helps you stay connected and productive wherever you are. The Review Team would love to learn more about your experience; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.
Thank you for being a loyal RingCentral customer!

  ### 30. Easy to Use, Great Mobile App Experience

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 16, 2026

**What do you like best about RingEX?**

Easy to use and works great on the mobile app

**What do you dislike about RingEX?**

Some of the admin config options are not intuitive and don't always make logical sense

**What problems is RingEX solving and how is that benefiting you?**

It makes it easy for teams in different work environments—whether in the office or working remotely—to communicate smoothly and stay connected.

**Official Response from Madi Hayford:**

> Thank you for your great review! We are so pleased to hear that you find RingEX easy to use and that our mobile app is providing a great experience for your team across different work environments. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you for choosing RingCentral!

  ### 31. Outstanding Customer Service, Great Product

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brian T. | General Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 21, 2025

**What do you like best about RingEX?**

Customer Service is always friendly and helpful

**What do you dislike about RingEX?**

Enabling the text messaging feature is a bit daunting

**What problems is RingEX solving and how is that benefiting you?**

Before we started using RingEx, we only had a single phone number, so I was responsible for answering every call. Now, customers are able to reach employees directly, which has made communication much more efficient.

**Official Response from Madi Hayford:**

> Hey Brian, thank you for your wonderful feedback and for recognizing our customer service! We are proud to hear that RingEX has helped make your communication more efficient. The Review Team would love to continue the conversation with you and learn more about your experience with our products and service. Please reference this review and email us directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you for being a loyal RingCentral customer, Brian!

  ### 32. User-Friendly with Stellar Audio Quality

**Rating:** 4.0/5.0 stars

**Reviewed by:** Martin R. | IT admin, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about RingEX?**

I find RingEX user-friendly and easy to use for both admins and users, which is a big plus. I also like the audio quality, and I appreciate the integration with Salesforce, which is really helpful for managing enterprise calls and call groups.

**What do you dislike about RingEX?**

I find the paging devices provisioning is troublesome.

**What problems is RingEX solving and how is that benefiting you?**

RingEX handles call groups and integrates with Salesforce for us.

**Official Response from Madi Hayford:**

> Hi Martin, thank you for your fantastic review! We are proud that RingEX supports you and your team. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. 
We appreciate you for being a loyal RingCentral customer, Martin!

  ### 33. Helpful Customer Communication Features That Keep Me Connected

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 24, 2026

**What do you like best about RingEX?**

The features that help me communicate with my customers are really helpful and make it easier to stay in touch.

**What do you dislike about RingEX?**

Paying the extra add on fees.  Everything cost

**What problems is RingEX solving and how is that benefiting you?**

Running my small business more efficiently.

**Official Response from Madi Hayford:**

> Thank you for your great feedback! We are glad that the communication features RingEX provides help you stay connected and run your business more efficiently. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you choosing RingCentral!

  ### 34. User Friendly and Easy to Use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about RingEX?**

Ring Central is straightforward to use and provides a variety of features, including texting, faxing, and phone calls, among others.

**What do you dislike about RingEX?**

I’m not happy that the fax history disappears after a certain period. It would be better if the records stayed available for longer.

**What problems is RingEX solving and how is that benefiting you?**

Ring Ex has been helpful for me because it allows me to make calls from my work number directly on my computer, even when I am not near my phone. The text feature also enables me to connect with more patients, making communication much easier.

**Official Response from Madi Hayford:**

> Thank you for taking the time to share your feedback and experience with RingEX! We are pleased to hear that the platform’s flexibility and features, like calling and texting from your computer, help streamline your communication and support your work. We also appreciate your note about fax history retention. Feedback like yours helps us identify where we can enhance functionality and deliver even greater value to our users. We have shared this suggestion internally. 
To continue the conversation and share more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community,  which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included the link below.
We are grateful to have you as a loyal RingCentral customer and appreciate your thoughtful insights!

  ### 35. A MUCH NEEDED CHANGE

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lee B. | Property Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 26, 2025

**What do you like best about RingEX?**

All our phone system needs in one place, there's so much that can be added or removed if need be, the customer service is amazing and all issues are resolved immediately and efficiently each time. Being able to also have the phone app on the mobile and answer even if we are away from the office is amazing. Easy to use that not much onboarding is needed.

**What do you dislike about RingEX?**

When I find something I'll definitely let you know ;-)

**What problems is RingEX solving and how is that benefiting you?**

I've so far only experienced problems with not knowing how to access a feature. Not the feature is not available but just me learning how to access it.

**Official Response from Madi Hayford:**

> Hi Lee, thank you for your kind words and thoughtful feedback! We are proud to hear that RingEX streamlines your communications and makes it easy to stay connected, whether in the office or on the go. It is also great to know that our Support Team has assisted you efficiently whenever you need help! If you want to share more about your experience, please email the Review Team at review@ringcentral.com. We would love the opportunity to continue the conversation and learn more from you.
We appreciate you for being a loyal RingCentral customer, Lee!

  ### 36. Effortless 24/7 Management, But Service Requests Need Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lee H. | Senior Director of Operations, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 24, 2025

**What do you like best about RingEX?**

Easy to use, helps us manager our business 24 hours a day, 7 days a week.

**What do you dislike about RingEX?**

Service requests can be slow, I have been trying to port a number for 5 weeks now.

**What problems is RingEX solving and how is that benefiting you?**

Allows our on site and remote staff to all work seemlessly.

**Official Response from Madi Hayford:**

> Thank you for your valuable feedback! We are delighted that RingEX is easy to use and successfully allows your onsite and remote staff to work seamlessly, managing your business 24/7. Please reference this review and email the Review Team directly at review@ringcentral.com with your case number and any other details so we can help improve your experience however we can.
We appreciate you being a loyal RingCentral customer, and we hope to hear more from you soon, Lee!

  ### 37. Great App Easy to Use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daniel P. | Managing Partner, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 23, 2025

**What do you like best about RingEX?**

Transition from AAV Avaya was excellent.  Function and use is excellent with Ring Central app.

**What do you dislike about RingEX?**

Allstate does block us from transferring our existing fax lines to this account unfortunately. Wish there was a welcome call where they walk admin through basic setup and queue preferences, especially for mega agents like us.

**What problems is RingEX solving and how is that benefiting you?**

dropped calls and poor audio

**Official Response from Madi Hayford:**

> Hey Daniel, thank you for sharing your positive experience and for noting how smooth your transition from Avaya to RingEX has been. We are glad to hear the app helped address dropped calls and audio issues! Insights like yours help us improve. If you are interested in sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com — we would love the opportunity to learn more from you. We also encourage you to explore and engage with our RingCentral Community; for your convenience, we have included the link below.
Thank you for choosing RingCentral and for being a valued customer, Daniel!


  ### 38. The Good and Bad of RingCentral

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 21, 2025

**What do you like best about RingEX?**

I like how streamlined a lot of the processes are. It is easy to add users and queues.

**What do you dislike about RingEX?**

I do not like that you cannot pre-template users or queues. Having to manually toggle recording on for queues and users is highly frustrating and easily forgotten.

**What problems is RingEX solving and how is that benefiting you?**

RingEX is allowing us to connect with clients without needing to be physically onsite.

**Official Response from Madi Hayford:**

> Thank you for taking the time to share your experience with RingEX! We are thrilled to hear that you find it user-friendly and that it allows you to connect with your customers from various locations. The Review Team would love the opportunity to learn more about your experience with our products and service. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you for being a loyal RingCentral customer!

  ### 39. Integrated Solution with RingCentral, Simple Yet Needs Visual Improvements

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 26, 2026

**What do you like best about RingEX?**

I like that RingEX is integrated with RingCentral, our telephone system, and is easy to use. It's handy because it's just a few clicks away on the platform.

**What do you dislike about RingEX?**

I find the visual presentation could be improved.

**What problems is RingEX solving and how is that benefiting you?**

RingEX is an all-in-one solution, integrating with our RingCentral phone system, making it easy to use.

**Official Response from Madi Hayford:**

> Thank you for your fantastic feedback and rating! We are glad to hear that the integration between RingEX and your phone system is making your daily tasks easier with just a few clicks. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.


  ### 40. Reliable Performance and Outstanding Support Every Day

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 21, 2025

**What do you like best about RingEX?**

Our company uses RingEX across multiple departments and it works well every day. Whenever we do run across an issue, the RingEX Support team is very responsive and courteous.

**What do you dislike about RingEX?**

We have not had any major issues or concerns.

**What problems is RingEX solving and how is that benefiting you?**

We need a centralized platform to handle several hundred phone calls every day, both inbound and outbound. RingEX solves that and does it well.

**Official Response from Madi Hayford:**

> Thank you for this fantastic review! We are absolutely thrilled to hear that RingEX works well every day across your multiple departments and successfully handles your several hundred inbound and outbound calls reliably. It is rewarding to know that whenever an issue arises, our Support Team is very responsive and courteous. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. 
We appreciate you for being a loyal RingCentral customer!

  ### 41. Efficient Call Management with Seamless Urgency Handling

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chelsea  M.

**Reviewed Date:** December 19, 2025

**What do you like best about RingEX?**

I like the response when calls are missed with RingEX. They send a message with email info if I need to speak to someone urgently.

**What do you dislike about RingEX?**

nothing

**What problems is RingEX solving and how is that benefiting you?**

RingEX helps with answering phones and ensures we don't miss urgent inquiries by sending messages with email info when calls are missed.

**Official Response from Madi Hayford:**

> Hey Chelsea, it is fantastic to hear that RingEX is helping you stay on top of urgent inquiries! We are glad that our missed call and email notification features provide the seamless urgency handling that your business needs to ensure no client is left waiting. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you for being a loyal RingCentral customer, Chelsea!

  ### 42. Great for Client Communication, But Missed Messages Can Be Frustrating

**Rating:** 5.0/5.0 stars

**Reviewed by:** Megan R. | Licensed Professional Counselor, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 26, 2025

**What do you like best about RingEX?**

helpful for work and all the things I need to keep in contact with clients

**What do you dislike about RingEX?**

not receiving messages at times, this can be frustrating and cause scheduling conflicts

**What problems is RingEX solving and how is that benefiting you?**

helping me with communicating with my clients at work

**Official Response from Madi Hayford:**

> Hey Megan, thank you for your feedback! We are glad that RingEX is beneficial for your work and effective in keeping in contact with your clients. The Review Team would love to continue the conversation and help improve your experience however we can; please reference this review and email us directly at review@ringcentral.com with more information. Also, please be sure to report these instances in the app; for your convenience, we have included instructions on how to do so below.
We appreciate you for being a loyal RingCentral customer, Megan!

  ### 43. Easy to use but lacks useful features

**Rating:** 3.0/5.0 stars

**Reviewed by:** charlotte s. | operations assistant, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 02, 2025

**What do you like best about RingEX?**

it is easy to use and easy to update. we use it for our oncall rota

**What do you dislike about RingEX?**

it is very basic and doesn't offer video calling or an option to view the number ringing if you miss the call

**What problems is RingEX solving and how is that benefiting you?**

it is our source of providing our on call rota making it an easy process for clients to call through

**Official Response from Madi Hayford:**

> Thank you for sharing your feedback and for using RingEX to manage your on-call rota. We are glad to hear you find the platform easy to use and helpful for your clients. We also appreciate your suggestions; your input is valuable, and we would love to continue the conversation. Please reference this review and email the Review Team directly at review@ringcentral.com with more information, and we will help improve your experience however we can.
We appreciate you for being a loyal RingCentral customer, Charlotte!

  ### 44. Great Solution, and Even Better Transition Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mark S. | Owner - COO, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 14, 2025

**What do you like best about RingEX?**

We needed to migrate our existing phone service, but were not sure if it would work out.  Ended up being better than expected, and the solution is so robust.  Great onboarding training that helped make it that much easier to implement.

**What do you dislike about RingEX?**

nothing at all that I can think of.  Everything meets our expectations.

**What problems is RingEX solving and how is that benefiting you?**

We needed a solution that would allow us to transfer our existing business phone number, which many clients have.  The issue was not having extension numbers for employees in the past, making it difficult to have anyone contact individual employees.  We wanted to remove the use of cell phone numbers, and have a standard with one business number.  RingEX accomplished all of those concerns.

**Official Response from Madi Hayford:**

> Thank you for sharing your experience and for the kind words, Mark! The Review Team is pleased that your transition to RingEX exceeded expectations and that the onboarding process helped make implementation smooth. We take helping teams migrate with confidence and clarity seriously, so it is gratifying to know that support made a difference. It is fantastic that RingEX helps consolidate your communications under a single business number and enables individual employee extensions; that is the kind of streamlined setup we aim to provide! We are grateful for your trust and partnership and are always here to support your continued success. To share more about your experience, please feel free to email us directly at review@ringcentral.com.
We appreciate you for choosing RingCentral!

  ### 45. Easy to Use and Implement, But Support Needs Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Audrey M. | IT Help Desk, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 23, 2025

**What do you like best about RingEX?**

Ease of use and implementation. Onboarding additional users is easy too

**What do you dislike about RingEX?**

It can be very difficult to get support.

**What problems is RingEX solving and how is that benefiting you?**

It has lowered our cost for our call center and it super easy to onboard new users.

**Official Response from Madi Hayford:**

> Hey Audrey, thank you for sharing your feedback on RingEX! We are pleased to hear that your experience has been positive in terms of ease of use and implementation, and that we have helped you achieve your goals of lowering your call center costs and simplifying the onboarding of new users. The Review Team would love to help improve your experience however we can. Please reference this review and email us directly at review@ringcentral.com so we can continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. 
Thank you again for choosing RingCentral and for helping us become better, Audrey!

  ### 46. User-Friendly and Efficient—RingEX Delivers

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 27, 2026

**What do you like best about RingEX?**

It is rather user friendly and efficient.

**What do you dislike about RingEX?**

I don't believe I have come across an issue that has made me dislike RingEX.

**What problems is RingEX solving and how is that benefiting you?**

None at the moment.

**Official Response from Madi Hayford:**

> Thank you for your feedback! We are happy to hear that you find RingEX user-friendly and efficient. Our goal is to keep your communications as frictionless as possible, so it is great to know the platform is hitting the mark for you. The Review Team would love the opportunity to learn more about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. 
We appreciate you choosing RingCentral!

  ### 47. Use of RingCentral in my office space

**Rating:** 5.0/5.0 stars

**Reviewed by:** Soumojit B. | Senior Admission Counsellor, Enterprise (> 1000 emp.)

**Reviewed Date:** July 03, 2025

**What do you like best about RingEX?**

It is very user friendly and also very good for communication in the region of North America. It has a very friendly use of text message and voice quality is really good while the connect with the learner compared to other calling app.

**What do you dislike about RingEX?**

It takes time to get the message notification over the email or the phone if the phone app is installed but in system it is good.

**What problems is RingEX solving and how is that benefiting you?**

It is getting us a better connect over the North American region then the other apps like VoIP

**Official Response from Madi Hayford:**

> Hey Soumojit, thank you for taking the time to share your experience with RingEX! We are pleased to hear that you find the product user-friendly and effective for communication in your office, especially across the North American region. It is excellent to know that the voice quality and messaging features add value to your daily interactions. If you are interested in sharing more about your experience, please reference this review and email us at review@ringcentral.com. 
Thank you for choosing RingCentral!

  ### 48. Secure Communication Made Effortless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mary H.

**Reviewed Date:** December 09, 2025

**What do you like best about RingEX?**

I like that RingEX has an app because it helps so that way I don't have to be at a computer. Also, the initial setup was very easy.

**What do you dislike about RingEX?**

I don't have any complaints

**What problems is RingEX solving and how is that benefiting you?**

RingEX helps by being a private messaging service where we can include patient names.

**Official Response from Madi Hayford:**

> Hey Mary, the Review Team thanks you for your stellar review! It is great to hear that the RingEX app offers you the flexibility to communicate without needing to be at a computer, and that your initial setup was very easy. We are also happy to know that RingEX is assisting your team with secure internal communication, especially when including patient names. For healthcare providers, RingCentral is designed to deliver comprehensive HIPAA compliance, including essential security features like end-to-end encryption, access controls, and audit logging to help safeguard patient data. If you would like to elaborate and tell us more about what makes RingCentral great for your small company, please reference this review and email us at review@ringcentral.com. We appreciate you and hope to hear from you again soon. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you for being a loyal RingCentral customer, Mary!

  ### 49. User-Friendly App, But Online Search and Reports Need Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Leticia L. | COO, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 23, 2025

**What do you like best about RingEX?**

App is easy to use. Customer services helps.

**What do you dislike about RingEX?**

Online is hard to find what you're looking for. Reports need to be customizable

**What problems is RingEX solving and how is that benefiting you?**

Able to connect with staff easily and transfer phones easily

**Official Response from Madi Hayford:**

> Hey Leticia, thank you for your valuable feedback! We are delighted to hear that our app is easy to use, and that RingEX allows you to connect with staff and transfer calls easily. We also appreciate the kind mention of our Support Team and their helpful assistance and customer service. The Review Team would love the opportunity to continue the conversation and learn more about your experience; please reference this review and email us directly at review@ringcentral.com with more information. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, submit ideas, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you for being a loyal RingCentral customer, Leticia!

  ### 50. Effortless Administration Makes Management a Breeze

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 23, 2025

**What do you like best about RingEX?**

As an administrator, I find it straightforward to use. Adding new users and deleting them is a simple process, and creating groups is also easy to manage.

**What do you dislike about RingEX?**

The process of adding a new physical phone for users, or switching devices, can be confusing at times.

**What problems is RingEX solving and how is that benefiting you?**

The call management feature with groups helps reduce disruptions, which is especially important for our business since we handle a high volume of calls.

**Official Response from Madi Hayford:**

> Thank you for your excellent feedback! We are thrilled to hear that as an administrator, you find RingEX so straightforward to use, especially for adding and deleting users and managing call groups. It is great to know our call management features successfully help your business handle a high volume of calls with reduced disruptions! The Review Team would love to continue the conversation and learn more about your experience; please reference this review and email us directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you being a loyal RingCentral customer!


## RingEX Discussions
  - [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) - 1 comment, 1 upvote
  - [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) - 2 comments, 1 upvote
  - [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) - 1 comment, 1 upvote
  - [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) - 1 comment, 1 upvote
  - [Is there a free trial for RingCentral Office?](https://www.g2.com/discussions/4544-ringcentral-free-trial) - 1 comment, 1 upvote

- [View RingEX pricing details and edition comparison](https://www.g2.com/products/ringex/reviews?page=5&section=pricing&secure%5Bexpires_at%5D=2026-07-23+12%3A01%3A37+-0500&secure%5Bsession_id%5D=9e1d7c59-61fe-4fbe-97c9-1802d58a8fbd&secure%5Btoken%5D=ffd5a6d1e798189eea42b2af8b5bb7cf26ef7b4ea07cf9f0f3f4cbeb38be2c2a&format=llm_user)
## RingEX Integrations
  - [Act!](https://www.g2.com/products/act/reviews)
  - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews)
  - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [Asana](https://www.g2.com/products/asana/reviews)
  - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews)
  - [Beetexting](https://www.g2.com/products/beetexting/reviews)
  - [blueButler](https://www.g2.com/products/bluebutler/reviews)
  - [Box](https://www.g2.com/products/box/reviews)
  - [ChatGPT](https://www.g2.com/products/chatgpt/reviews)
  - [Compass CRM](https://www.g2.com/products/compass-crm/reviews)
  - [Crelate](https://www.g2.com/products/crelate/reviews)
  - [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews)
  - [Drive Uploader](https://www.g2.com/products/drive-uploader/reviews)
  - [Dropbox](https://www.g2.com/products/dropbox/reviews)
  - [eAgent](https://www.g2.com/products/eagent/reviews)
  - [Friday CRM](https://www.g2.com/products/friday-crm/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [JobDiva](https://www.g2.com/products/jobdiva/reviews)
  - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews)
  - [LeadManager](https://www.g2.com/products/lead-manager-leadmanager/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)
  - [Microsoft PowerPoint](https://www.g2.com/products/microsoft-powerpoint/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [monday CRM](https://www.g2.com/products/monday-crm/reviews)
  - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews)
  - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews)
  - [Okta](https://www.g2.com/products/okta/reviews)
  - [Outreach](https://www.g2.com/products/outreach/reviews)
  - [Redtail Technology](https://www.g2.com/products/redtail-technology/reviews)
  - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
  - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [Simple Poll](https://www.g2.com/products/simple-poll/reviews)
  - [Streamline](https://www.g2.com/products/streamline-pty-ltd-streamline/reviews)
  - [Streamline](https://www.g2.com/products/gmdh-streamline/reviews)
  - [StreamLine](https://www.g2.com/products/multitv-tech-solution-pvt-ltd-streamline/reviews)
  - [TOPdesk](https://www.g2.com/products/topdesk/reviews)
  - [WelcomeHome](https://www.g2.com/products/welcomehome/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews)

## RingEX Features
**Documents**
- Document Signature 
- Storage

**Host Tools**
- Branding
- Role-based Access
- Recording

**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Collaboration Tools**
- Screen Sharing
- Presentations
- Whiteboarding
- Live Chat
- Hand Raising

**Platform**
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text Summarization

**Basic Communication - Cloud PBX**
- Call Management
- Communication Management
- Scalability
- Integrations
- Mobile Accessibility
- Accessibility

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services

**Agentic AI - Sales Coaching**
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Decision Making

**Agentic AI - Online Fax**
- Autonomous Task Execution
- Cross-system Integration

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction

**Training**
- Knowledge Base
- Coaching Materials
- Playbook Creation
- Video Record

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls

**Sending**
- Fax Number
- Existing Numbers
- Cross-Platform Sending
- Unlimited Sending
- Contact Management
- Alerts

**Attendee Tools**
- Registration
- Attendee Live Chat
- Polls and Surveys

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**Engagement**
- Feedback
- Dashboards
- Training

**Extensions**
- Native VoIP
- CCaaS Option

**Meeting Coordination**
- Scheduling
- Recording
- Participant Permissions
- One-Click Join

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Advanced Features - Cloud PBX**
- Security and Compliance
- Analytics and Reporting
- Support and Reliability
- Automated attendant

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Feedback**
- Review
- Scorecard
- Coaching Card
- Leaderboard
- Real-Time Updates
- Notifications
- Competition

**Post-Event Tools**
- Event Analytics
- Attendee Reports

**Performance**
- Integrations
- Compliance

**Software Type**
- Mobile
- Browser Application
- Desktop Application

**Administrative**
- Call Recording
- Reporting & Dashboards

**Generative AI**
- AI Text Summarization

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Integrations**
- Social Media Integration
- Software Integrations

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Summarization

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Video Conferencing**
- Autonomous Task Execution
- Proactive Assistance
- Decision Making

**Agentic AI - Webinar**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

**Features**
- Voicemail to Email
- File Sharing
- Voice Conferencing
- Video Conferencing
- Conference Transcripts

## Top RingEX Alternatives
  - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,810 reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,467 reviews)
  - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews)