--- title: RingEX Reviews meta\_title: 'RingEX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1429 reviews by the users' company size, role or industry to find out how RingEX works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 1429 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### RingEX Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. [(216 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778475&qs=pros-and-cons#reviews) Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. [(127 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778227&qs=pros-and-cons#reviews) Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. [(109 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776668&qs=pros-and-cons#reviews) Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. [(108 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776640&qs=pros-and-cons#reviews) Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. [(107 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1775823&qs=pros-and-cons#reviews) Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. [(55 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1779082&qs=pros-and-cons#reviews) Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. [(49 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778806&qs=pros-and-cons#reviews) Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. [(49 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1777166&qs=pros-and-cons#reviews) Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. [(47 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778034&qs=pros-and-cons#reviews) Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. [(47 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776422&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of RingEX ##### 1. Ease of Use Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. [ See 216 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778475&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you like about RingEX? Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. ![Hailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hailey M.") HM Hailey M. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Reliable Communication" What do you like about RingEX? I use RingEX for phone calls and chats and appreciate how it easily gets calls where they need to go and provides quick chat answers with coworkers. I ##### 2. Customer Support Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. [ See 127 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778227&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you like about RingEX? Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. ![Hailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hailey M.") HM Hailey M. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Reliable Communication" What do you like about RingEX? I use RingEX for phone calls and chats and appreciate how it easily gets calls where they need to go and provides quick chat answers with coworkers. I ##### 3. Phone Calls Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. [ See 109 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776668&qs=pros-and-cons#reviews) See Related User Reviews ![Hailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hailey M.") HM Hailey M. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Reliable Communication" What do you like about RingEX? I use RingEX for phone calls and chats and appreciate how it easily gets calls where they need to go and provides quick chat answers with coworkers. I ![Robert W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert W.") RW Robert W. Small-Business (50 or fewer emp.) 5.0/5 "Enhanced Customer Service with Easy Setup" What do you like about RingEX? I like their advanced package the most. It includes analytics that help me see how customers are interacting in their journeys and allows for searchin ##### 4. Helpful Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. [ See 108 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776640&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you like about RingEX? Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "RingCentral’s Integrated Tools and Rock-Solid Reliability" What do you like about RingEX? I like how all the tools in RingCentral are integrated, and how reliable the service is overall. My calls don’t get dropped, I rarely run into network ##### 5. Reliability Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. [ See 107 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1775823&qs=pros-and-cons#reviews) See Related User Reviews ![Yogesh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yogesh M.") YM Yogesh M. Mid-Market (51-1000 emp.) 5.0/5 "good application for use . No downtime . Everytime its working fine. We are using since last 3 years" What do you like about RingEX? Uptime is very great . the uptime is 100 % ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you like about RingEX? Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. ### 5 Cons or Disadvantages of RingEX ##### 1. Poor Customer Support Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. [ See 55 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1779082&qs=pros-and-cons#reviews) See Related User Reviews JN Jason N. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive Platform, Perfect for Large Teams" What do you dislike about RingEX? Sometimes the customer care group is a little difficult to deal with. It seems like at times unnecessary steps are taken for what turns out to be a kn ![Trish F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trish F.") TF Trish F. Small-Business (50 or fewer emp.) 4.5/5 "Great Price, Easy to Use, and a Super Helpful Chat Feature" What do you dislike about RingEX? It is hard to get a live customer service person when needed ##### 2. Complex Processes Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. [ See 49 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778806&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you dislike about RingEX? If you don’t have much basic VOIP experience, the initial setup can feel overwhelming. I get that certain integrations will naturally take some effort ![Hailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hailey M.") HM Hailey M. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Reliable Communication" What do you dislike about RingEX? we do not care for the text ##### 3. Customer Service Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. [ See 49 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1777166&qs=pros-and-cons#reviews) See Related User Reviews JN Jason N. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive Platform, Perfect for Large Teams" What do you dislike about RingEX? Sometimes the customer care group is a little difficult to deal with. It seems like at times unnecessary steps are taken for what turns out to be a kn ![Trish F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trish F.") TF Trish F. Small-Business (50 or fewer emp.) 4.5/5 "Great Price, Easy to Use, and a Super Helpful Chat Feature" What do you dislike about RingEX? It is hard to get a live customer service person when needed ##### 4. Call Issues Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. [ See 47 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778034&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Seamless Team Communication Made Easy" What do you dislike about RingEX? Sometimes the call quality is poor depending on my location. ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you dislike about RingEX? If you don’t have much basic VOIP experience, the initial setup can feel overwhelming. I get that certain integrations will naturally take some effort ##### 5. Customer Support Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. [ See 47 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776422&qs=pros-and-cons#reviews) See Related User Reviews JN Jason N. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive Platform, Perfect for Large Teams" What do you dislike about RingEX? Sometimes the customer care group is a little difficult to deal with. It seems like at times unnecessary steps are taken for what turns out to be a kn ![Trish F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trish F.") TF Trish F. Small-Business (50 or fewer emp.) 4.5/5 "Great Price, Easy to Use, and a Super Helpful Chat Feature" What do you dislike about RingEX? It is hard to get a live customer service person when needed ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") UC Verified User in Commercial Real Estate Small-Business (50 or fewer emp.) 5/28/2026 "Easy to Use Across Devices, with Helpful Customer Service- 5 Stars" 4.5/5 What do you like best about RingEX? My favorite aspect is how easy it is to use. RingEx is accessible from a desk phone, a mobile phone, and the computer app, which lets me adapt it to the way I work. I also really like the AI note-taking feature, since it automatically captures notes for the calls I have. I also had a great experience with customer service. I was able to easily speak with someone on the phone, and they listened to my issues and worked to solve the issue. Since the fix would take a couple of days, they followed up with me through phone and email to check if the issue was fixed. Review collected by and hosted on G2.com. What do you dislike about RingEX? As of now, there isn't anything I dislike. RingEX does what it is supposed to, and I usually have no issues. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? I am an employee and not a business owner, but it gives everyone their individual phone number that they can reliably use for work without having connectivity issues. It also gives them an option to use it on their computer, desk phone, or mobile phone as everyone has their own preference. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-12885218/official_response/edit) Thank you for your fantastic feedback! We are thrilled that RingEX delivers the flexibility you need, allowing you to seamlessly transition between your desk phone, mobile phone, and computer app to fit your workflow. We also love knowing that our live AI note-taking feature helps capture your call details effortlessly and that our team provided reliable individual numbers with solid connectivity for everyone. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral to help empower you and your business! [See how RingEX improved](https://community.ringcentral.com/) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Saniya s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saniya s.") SS Saniya s. Marketing Associate Mid-Market (51-1000 emp.) 5/28/2026 "Rock-Solid Call Quality and an All-in-One Dashboard" 4.5/5 What do you like best about RingEX? I am, in absolute honesty, amazed at the stability of the RingEX call audio quality. As a Growth Marketing Executive, I have been forced to interact with clients/partners out of India time and time again. The calling between countries is excellent now with RingEX, but with all the other services we faced a lot of voice drop out earlier. Plus I can easily switch to the laptop app without dropping calls while calling from a mobile origin. Inside it I don't have to go into 5 different apps for chatting and calling - it's very neat the team messaging part. All the tools are in a single dashboard. Review collected by and hosted on G2.com. What do you dislike about RingEX? In the morning, sometimes the desktop app will be slow about loading when starting up my laptop, it gobbles a lot of RAM. Furthermore, there was some confusion and confusion in the beginning about setting up the Customer IVR (call routing menu) for our marketing inbound campaigns. The UI of backend settings somewhat looks old and cumbersome. There's a bit of a learning-bigger to discover the placement of particular call analytics reports. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? Prior to RingEX, our marketing team had all kinds of personal numbers or random applications to track client follow-ups which was a huge mess. Now here is RingEX professional and business size with the use of appropriate business numbers. One of our primary challenges is inbound leads generated from our worldwide paid campaigns, and that's where it comes in. It's easy to see which campaigns are generating more phone calls, and we never lose any business that enquiries we miss through not missing calls through the automated routing system. At least myself, 1-2 hours per day in communication management. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-12883133/official_response/edit) Hey Saniya, thank you for taking the time to share your fantastic feedback! We are happy to hear that RingEX delivers rock-solid call stability and excellent audio quality for your international communications, giving your growth marketing team total confidence when connecting with clients and partners worldwide. It is also wonderful to know that our single-dashboard messaging, seamless mobile-to-laptop call flipping, and automated routing have successfully saved you 1 to 2 hours per day in communication management. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral, Saniya! [See how RingEX improved](https://community.ringcentral.com/) Validated ReviewerIncentivizedSource: Seller invite ![Laura W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura W.") LW Laura W. Owner/CRTP/Accountant Small-Business (50 or fewer emp.) 4/30/2026 "Strong platform with room to streamline the experience" 4/5 What do you like best about RingEX? I really like the brand recognition and the ability to support an international team. That was a big driver for me in making the switch, along with having everything in one place for communication. Review collected by and hosted on G2.com. What do you dislike about RingEX? The setup and onboarding process was more challenging than expected, and there have been a few workflow areas that feel less intuitive than I’d like. I’ve had to spend more time than anticipated figuring things out. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? It’s helping centralize communication and bring everything into one place instead of using multiple tools. For me, that supports working with an international team and creates a more streamlined, efficient day-to-day workflow. I can see the value in having a system like this as I continue to build it out and refine how I use it. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-12725052/official_response/edit) Hey Laura, we appreciate your wonderful insights! We are proud to be the foundation for your international team's communication; centralizing everything into one place is a big task, and we are honored you chose us to help you scale. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral to empower you and your business, Laura! [See how RingEX improved](https://community.ringcentral.com/) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Robert W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert W.") RW Robert W. Sales Director West Small-Business (50 or fewer emp.) 2/27/2026 "Enhanced Customer Service with Easy Setup" 5/5 What do you like best about RingEX? I like their advanced package the most. It includes analytics that help me see how customers are interacting in their journeys and allows for searching analytics, which also aids in marketing and special promotions, making things easier overall. I also appreciate the initial setup process being very easy with scheduled implementation. Features like auto attendant, ring groups, and call queues simplify workforce management, and I value having voicemail to email, online fax, and meeting tools included. Using the RingEX mobile app and soft phone helps me take on business outside the office with the same caller ID and phone number as if I'm at my desk. Review collected by and hosted on G2.com. What do you dislike about RingEX? Nothing really, they've been great to work with. Great sales support too. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? I use RingEX for phone solutions that enhance customer service for support, billing, and sales agents. It helps with auto attendant, ring groups, and call queues, making it easy to manage changes for workforce management and improve CSAT and NBS scores. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-12416432/official_response/edit) The Review Team appreciates you providing us with your valued feedback, Robert! We are thrilled to hear how RingEX and our advanced analytics are helping you track customer journeys and simplify your marketing efforts. It is fantastic to know that features like the auto attendant, ring groups, and our mobile app are empowering your business and enhancing your customer service scores. We also appreciate your kind words regarding our sales support and the ease of your initial scheduled implementation. We would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Robert! [See how RingEX improved](https://community.ringcentral.com/) Current UserValidated ReviewerIncentivizedSource: Seller invite EH Eric H. IT Manager Mid-Market (51-1000 emp.) 2/25/2026 "RingEX Makes Day‑to‑Day Work Smoother" 5/5 What do you like best about RingEX? Calling, messaging, video meetings, and faxing are all in the same place, which makes my day so much more efficient. The interface is clean and intuitive, so I can quickly find what I need. I also love the mobility, being able to take calls or join meetings from my desk phone, computer, or mobile app without issues is a huge plus. Review collected by and hosted on G2.com. What do you dislike about RingEX? If I had to pick something, it would be that the occasional updates sometimes change the layout or move features around, which takes a bit of adjustment. There are also some calling features we had in our old system that cannot be duplicated with RingEX. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? A big problem RingEX solves is reliability. Instead of dealing with traditional phone system issues or juggling separate services, everything runs smoothly in the cloud. The call quality is consistently strong, and administration is straightforward, which saves a lot of time on the IT side. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-12406641/official_response/edit) Thank you for your fantastic review! We are pleased to hear that RingEX is delivering the reliability and efficiency your team needs. It is rewarding to know that having calling, messaging, video, and fax in one place, across all your devices, has made your day-to-day operations smoother. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Eric! [See how RingEX improved](https://community.ringcentral.com/) Current UserValidated ReviewerIncentivizedSource: Seller invite EB Emma B. Digital Marketing Specialist Information Technology and Services Mid-Market (51-1000 emp.) 7/6/2026 Guest users or non-business users of the software, not included in G2 scores. "Incredible AI Note-Taking and Streamlined Client Communication" 5/5 What do you like best about RingEX? The AI note-taking is incredible for summarizing what we discuss when we have calls with our clients. The video, voice and messaging features have streamlined communication with our clients. The customer support team is ever reachable 24/7 and highly knowledgeable on system operations. Review collected by and hosted on G2.com. What do you dislike about RingEX? We have experienced few hard tackles that comes from large volume calls all at the same time. The overall performance has been reliable. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? RingEx is the fundamental engine for communication in the organization bringing together voice and video calls under the same booth. Based on user experience it is easy to onboard and familiarize with the RingEX features. The recorded customer call logs ensures that we attend each customer even when they make calls when we are offline. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13067294/official_response/edit) Hey Emma, we are grateful for your candid review and for breaking down how our tools impact your daily operations! It is wonderful to hear that RingEX is serving as the fundamental engine for your communication, unifying your video, voice, and messaging features under a single, highly collaborative workspace. We are also glad to know that your onboarding experience was straightforward, that our 24/7 Support Team has delivered knowledgeable operations guidance, and that our advanced AI note-taking is capturing clear summaries to keep your client records meticulously organized. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral to empower you and your business communication needs, Emma! [See how RingEX improved](https://community.ringcentral.com/) Validated ReviewerIncentivizedSource: Seller invite PK Paresh K. Brand Manager Information Technology and Services Mid-Market (51-1000 emp.) 7/10/2026 Guest users or non-business users of the software, not included in G2 scores. "RingEX Streamlines Product Launches, Webinars, and Customer Communication" 5/5 What do you like best about RingEX? We have leveraged the use of RingEX as the product marketing system such as product launches and hosting large scale webinars. Communication with our customers and business partners has been efficient with RingEX. I like the fact that I can easily reach customers and initiate product demonstrations via video, calls and messaging under unified dashboard. Review collected by and hosted on G2.com. What do you dislike about RingEX? I am satisfied with the overall performance. RingEX has streamlined external communication and I totally like it. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? RingEX provides reliable data analytics that enables my team to track product performance and customer sentiment during marketing campaigns. It offers effective collaboration room for team messaging, document sharing and virtual meetings. Customer engagements has enhanced solid lead generation and automated campaign management attracting more potential customers. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13088531/official_response/edit) We appreciate your perspective and feedback, Paresh! It is wonderful to hear that RingEX is serving your team as an exceptional product marketing infrastructure, streamlining your large-scale webinars, product launches, and customer demonstrations across unified video, voice, and messaging channels. We are proud that our reliable data analytics, document sharing, and collaboration workspaces have successfully enhanced your lead generation and campaign management. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral, Paresh! Validated ReviewerIncentivizedSource: Seller invite ![Remi K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Remi K.") RK Remi K. Team Lead Small-Business (50 or fewer emp.) 7/24/2025 Guest users or non-business users of the software, not included in G2 scores. "Ring EX Delivers Next-Level Home Security" 5/5 What do you like best about RingEX? What I like best about RingEX is how it brings calling, messaging, and team collaboration into one platform. It makes it easy to manage calls, track communication history, and stay connected with candidates and clients without switching between multiple tools. The call quality is reliable, and features like call recording, voicemail-to-email, and mobile app access make it very convenient to work from anywhere. Overall, it helps me stay organized and responsive throughout the day. Review collected by and hosted on G2.com. What do you dislike about RingEX? One thing I dislike about RingEX is that sometimes the app can lag or experience minor call quality issues, especially during peak hours or when the internet connection is unstable. The interface can also feel a bit cluttered at times, making it slightly harder to quickly find certain settings or features. While it’s generally reliable, occasional sync delays between desktop and mobile can interrupt workflow. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? RingEX solves the problem of scattered communication by bringing calls, SMS, voicemail, and team messaging into one unified platform. Instead of using separate tools for phone systems, texting, and internal collaboration, everything is centralized and easy to access. This benefits me by improving responsiveness to clients and candidates, keeping communication history organized, and allowing me to work seamlessly from desktop or mobile. It also supports remote work by ensuring I can stay connected anywhere without missing important calls or messages. Overall, it helps increase productivity and maintain professional communication throughout the day. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-11431158/official_response/edit) Hey Remi, the Review Team appreciates your excellent review. Thank you for being a loyal RingCentral customer! 2/16/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 7/17/2026 "Streamlined Communication with Minor Hiccups" 4.5/5 What do you like best about RingEX? I like the ability to send and receive text messages, which allows me to quickly get information from clients. It's particularly handy when I have a simple question or need to remind someone about something, like when payroll is due. Clients seem more comfortable with texting and can respond more quickly, even while they're on jobs. I also appreciate that RingEX lets us correspond with clients on the phone or desktop without needing to use our personal numbers. Setting up a call queue schedule is helpful as it lets us coordinate our days off while ensuring the phones are always answered. Although the initial setup was a bit overwhelming due to many settings, I found it relatively easy for such a complex software with numerous functions. Review collected by and hosted on G2.com. What do you dislike about RingEX? It's sometimes a little unclear why certain features aren't working. Error messages don't provide a lot of info. Certain team members don't have physical phones in their offices, and hadn't been assigned numbers. Text and fax were restricted and just gave a 'check in with your admin' message, without any details. Admin was a bit stumped, but we were able to figure it out in the end. It would have been nice if it gave something descriptive like 'messages cannot be sent - you have no assigned number.' A little overwhelming at first. A lot of settings to check over and optimize, but relatively easy for such a complicated software with so many functions. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? RingEX lets us correspond with clients without using personal numbers and sets up a call queue schedule so our phones are always answered and coordinated with our days off. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13123984/official_response/edit) Thank you for taking the time to share your feedback! It is wonderful to hear that RingEX is serving your team well as a flexible communication framework, making it simple to send quick text messages, manage client communications from both desktop and mobile platforms without using personal numbers, and orchestrate efficient call queue schedules to balance your days off. We also appreciate your balanced feedback regarding the initial onboarding learning curve. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral! [See how RingEX improved](https://community.ringcentral.com/) Validated ReviewerSource: Organic ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") UM Verified User in Manufacturing Small-Business (50 or fewer emp.) 4/28/2026 "Simple to manage and use, great AI features" 4.5/5 What do you like best about RingEX? I really like the advanced call handling, the AI-powered note-taking during calls, and how easy it is to manage everything through the web portal. It's super simple to set up new users, either by inviting them or setting up an account and credentials for them. The powerful API gives you lots of options for connecting to external applications. Review collected by and hosted on G2.com. What do you dislike about RingEX? The desktop app takes a lot of memory to run. Setting up multiple tiers and sequences of call handling in the admin portal can be complex. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? Messaging has made it really easy for our teams to communicate and share files while working remotely, instead of having to rely on email. Video calls also allow our technicians to get support in the field from personnel back at the office. On top of that, SMS messaging and faxing help us keep communication consolidated in one app, rather than having it scattered across multiple apps and services. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-12703233/official_response/edit) Thank you for your great feedback! We are thrilled that RingEX has become a central hub for your team, especially in how it helps your field technicians stay connected with experts back at the office. Consolidating SMS, fax, and video into one app is what we mean by unifying communication! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. 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