--- title: RingEX Reviews meta\_title: 'RingEX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1429 reviews by the users' company size, role or industry to find out how RingEX works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 1429 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### RingEX Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. [(216 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778475&qs=pros-and-cons#reviews) Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. [(127 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778227&qs=pros-and-cons#reviews) Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. [(109 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776668&qs=pros-and-cons#reviews) Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. [(108 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776640&qs=pros-and-cons#reviews) Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. [(107 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1775823&qs=pros-and-cons#reviews) Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. [(55 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1779082&qs=pros-and-cons#reviews) Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. [(49 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778806&qs=pros-and-cons#reviews) Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. [(49 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1777166&qs=pros-and-cons#reviews) Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. [(47 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778034&qs=pros-and-cons#reviews) Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. [(47 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776422&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of RingEX ##### 1. Ease of Use Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. [ See 216 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778475&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you like about RingEX? Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. ![Hailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hailey M.") HM Hailey M. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Reliable Communication" What do you like about RingEX? I use RingEX for phone calls and chats and appreciate how it easily gets calls where they need to go and provides quick chat answers with coworkers. I ##### 2. Customer Support Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. [ See 127 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778227&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you like about RingEX? Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. ![Hailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hailey M.") HM Hailey M. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Reliable Communication" What do you like about RingEX? I use RingEX for phone calls and chats and appreciate how it easily gets calls where they need to go and provides quick chat answers with coworkers. I ##### 3. Phone Calls Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. [ See 109 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776668&qs=pros-and-cons#reviews) See Related User Reviews ![Hailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hailey M.") HM Hailey M. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Reliable Communication" What do you like about RingEX? I use RingEX for phone calls and chats and appreciate how it easily gets calls where they need to go and provides quick chat answers with coworkers. I ![Robert W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert W.") RW Robert W. Small-Business (50 or fewer emp.) 5.0/5 "Enhanced Customer Service with Easy Setup" What do you like about RingEX? I like their advanced package the most. It includes analytics that help me see how customers are interacting in their journeys and allows for searchin ##### 4. Helpful Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. [ See 108 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776640&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you like about RingEX? Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "RingCentral’s Integrated Tools and Rock-Solid Reliability" What do you like about RingEX? I like how all the tools in RingCentral are integrated, and how reliable the service is overall. My calls don’t get dropped, I rarely run into network ##### 5. Reliability Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. [ See 107 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1775823&qs=pros-and-cons#reviews) See Related User Reviews ![Yogesh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yogesh M.") YM Yogesh M. Mid-Market (51-1000 emp.) 5.0/5 "good application for use . No downtime . Everytime its working fine. We are using since last 3 years" What do you like about RingEX? Uptime is very great . the uptime is 100 % ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you like about RingEX? Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. ### 5 Cons or Disadvantages of RingEX ##### 1. Poor Customer Support Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. [ See 55 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1779082&qs=pros-and-cons#reviews) See Related User Reviews JN Jason N. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive Platform, Perfect for Large Teams" What do you dislike about RingEX? Sometimes the customer care group is a little difficult to deal with. It seems like at times unnecessary steps are taken for what turns out to be a kn ![Trish F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trish F.") TF Trish F. Small-Business (50 or fewer emp.) 4.5/5 "Great Price, Easy to Use, and a Super Helpful Chat Feature" What do you dislike about RingEX? It is hard to get a live customer service person when needed ##### 2. Complex Processes Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. [ See 49 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778806&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you dislike about RingEX? If you don’t have much basic VOIP experience, the initial setup can feel overwhelming. I get that certain integrations will naturally take some effort ![Hailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hailey M.") HM Hailey M. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Reliable Communication" What do you dislike about RingEX? we do not care for the text ##### 3. Customer Service Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. [ See 49 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1777166&qs=pros-and-cons#reviews) See Related User Reviews JN Jason N. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive Platform, Perfect for Large Teams" What do you dislike about RingEX? Sometimes the customer care group is a little difficult to deal with. It seems like at times unnecessary steps are taken for what turns out to be a kn ![Trish F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trish F.") TF Trish F. Small-Business (50 or fewer emp.) 4.5/5 "Great Price, Easy to Use, and a Super Helpful Chat Feature" What do you dislike about RingEX? It is hard to get a live customer service person when needed ##### 4. Call Issues Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. [ See 47 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778034&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Seamless Team Communication Made Easy" What do you dislike about RingEX? Sometimes the call quality is poor depending on my location. ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you dislike about RingEX? If you don’t have much basic VOIP experience, the initial setup can feel overwhelming. I get that certain integrations will naturally take some effort ##### 5. Customer Support Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. [ See 47 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776422&qs=pros-and-cons#reviews) See Related User Reviews JN Jason N. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive Platform, Perfect for Large Teams" What do you dislike about RingEX? Sometimes the customer care group is a little difficult to deal with. It seems like at times unnecessary steps are taken for what turns out to be a kn ![Trish F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trish F.") TF Trish F. Small-Business (50 or fewer emp.) 4.5/5 "Great Price, Easy to Use, and a Super Helpful Chat Feature" What do you dislike about RingEX? It is hard to get a live customer service person when needed ![Suman K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suman K.") SK Suman K. Senior Data Specialist Enterprise (\> 1000 emp.) 6/28/2026 "RingEX Unifies Calls, SMS, and Meetings with Rock-Solid Performance" 5/5 What do you like best about RingEX? RingEX has helped my work communications in my day to day communications to keep me organized. I find it very useful not having to deal with the calls, chat, video calls, screen share and voicemail to email all on separate applications. I like that the quality of my calls have always been good and I find the application very easy to use and the switches between applications have also been very seamless. Review collected by and hosted on G2.com. What do you dislike about RingEX? There's a lot going on so it takes a while to master the more advanced functions. There are occasional updates to the UI that need a quick acclimation period but it's mostly a very clean experience. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? RingEX made keeping in contact with teammates and our customers easier. When chat, phone calls, video conferences, and messages are in the same application, our team stay organized and we don’t have to switch around to chat. Meetings that are simple to attend and easier conversations are now easier to get involved with than to jump from one conversation to another. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13041113/official_response/edit) Hi Suman, we appreciate you sharing your experience with our platform! It is wonderful to hear that RingEX serves your organization as a dependable, unified communications engine, seamlessly bringing together your calls, team chat, video conferences, and screen sharing into a single application workspace. We are pleased that features like voicemail-to-email routing and our consistent call clarity successfully keeps your daily workflows organized and saves your team from bouncing between separate tools. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Suman! [See how RingEX improved](https://community.ringcentral.com/) 7/9/2026 Validated ReviewerIncentivizedSource: Seller invite ![Andy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy C.") AC Andy C. IT Manager Mid-Market (51-1000 emp.) 7/9/2026 "Effortless Setup, Cost-Effective Telephony Solution" 5/5 What do you like best about RingEX? I love that RingEX consolidates all of our telephony, understanding the cost with no surprises and saving us around £2,000 per month in total. The manageability and features it brings, like setting up users with direct dials, extensions, IVR, message mailboxes, and changing prompts, are absolutely fantastic for the price point. The flexibility is unbelievable with it being fully cloud-based and needing just an Internet connection. We can use desktop phones, portable phones, mobile apps, and Windows apps, giving us lots of flexibility. Porting from our old system to RingEX was unbelievably simple with less than a fifteen-minute window of downtime. The onboarding was so good, the best I've experienced. It's a brilliant product with zero downtime, and I would easily rate it a 10—it’s absolutely fantastic. Review collected by and hosted on G2.com. What do you dislike about RingEX? The only drawback that we found with RingEX was the fact that we're unable to use it in The Middle East due to local laws. That's the only business unit that we haven't been able to put on a VoIP system that's fully integrated. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? I use RingEX to consolidate our telephony across offices, saving us about £2,000 per month. It provides cost clarity and eliminates surprises. It's cloud-based, offering flexibility with minimal downtime during setup, and has fantastic features for user management at a great price point. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13085512/official_response/edit) Hey Andy, we appreciate your terrific feedback. Your insights are valuable, and we are grateful for your detailed breakdown of how our tools impact your business operations! It is wonderful to hear that RingEX is serving your team as a cost-effective, brilliant product, saving you monthly costs by consolidating your multi-office telephony under a single cloud architecture. We are pleased that our onboarding structure, quick number porting windows, clear pricing structure, and versatile endpoints (including desktop extensions, mobile apps, and Windows applications) have delivered the level of flexibility your company deserves. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral, Andy! [See how RingEX improved](https://community.ringcentral.com/) Validated ReviewerSource: G2 invite ![Deepesh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepesh R.") DR Deepesh R. Digital Programmer Mid-Market (51-1000 emp.) 6/26/2026 "All-in-One Communications Platform with Strong Performance and AI Meeting Notes" 4.5/5 What do you like best about RingEX? I like this product a lot because firstly it is a all in one platform for call, texts, video meetings and even team messaging. its performance is really good. I also like it's Ai features which are AVA and ACE they automatically capsulate meeting notes Review collected by and hosted on G2.com. What do you dislike about RingEX? Actually I think It is a bit pricey for small teams and also complex admin setup is kind of overwhelming. Everything else works nicely Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? Actually it is a solving a lot of problems for our team because as it is an all in one platform so we can conduct calls , texts, video meetings and team messaging at one place. It is also highly reliable as it offers 99.99% uptime availability Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13037547/official_response/edit) Hey Deepesh, thank you for taking the time to share your review! We are thrilled to hear that RingEX's high reliability, strong performance, and all-in-one capability, unifying your phone calls, texts, video meetings, and team messaging, are successfully keeping your operations centralized. It is wonderful to know that our native AI-powered notes and automated meeting summaries are actively delivering great value to your team's workflow. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral, Deepesh! [See how RingEX improved](https://community.ringcentral.com/) Current UserValidated ReviewerIncentivizedSource: Seller invite NJ Natasha J. Cloud storage Small-Business (50 or fewer emp.) 7/2/2026 "Affordable, Flexible Pricing with an Easy Setup and Powerful Call Routing" 5/5 What do you like best about RingEX? I like that RingEX offers a competitive, user-friendly pricing structure. The plans feel affordable and flexible, with both monthly and annual subscription options. The free trial was also a great way to explore the platform, get a clear sense of the pricing model, and complete the necessary setup steps, which I found very helpful. I also appreciate being able to extend the service by adding additional features, since that’s a major advantage for me. On top of that, the setup process was straightforward, and features like call routing and code overrides across groups made implementation especially easy. Review collected by and hosted on G2.com. What do you dislike about RingEX? RingEX is friendly and easy to use, so honestly, I don’t really have anything to dislike about it. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? It helps me cut down on the costs of international calls and keep all my communication consolidated in one platform. RingEX sends voicemail messages, transcribes them, and delivers them via email, while also providing notifications for incoming calls and messages. Overall, these features have noticeably improved my communication and collaboration with both clients and team members. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13058818/official_response/edit) Hey Natasha, we appreciate your fantastic insights! We are pleased to hear that RingEX’s user-friendly, competitive pricing model and flexible trial option allowed you to seamlessly explore our platform and complete your initial configuration with confidence. It is wonderful to know that our straightforward setup, customizable call routing rules, and consolidated workspace have improved your daily collaboration with team members and clients alike. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Natasha! [See how RingEX improved](https://community.ringcentral.com/) Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Networking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Networking") AC Verified User in Computer Networking Small-Business (50 or fewer emp.) 6/25/2026 "RingEX: Clean All-in-One Calling, Video, Chat—Plus Helpful AI Notes" 5/5 What do you like best about RingEX? What I like best about RingEX is it puts calls, video, and chat all in one clean app, and the AI actually helps with notes and recaps instead of getting in the way. It’s easy to manage and feels like a real all‑in‑one, not a bunch of tools duct‑taped together. Review collected by and hosted on G2.com. What do you dislike about RingEX? Biggest downside for me is it can feel a little heavy and expensive if you’re just trying to have a simple phone system. There are so many features that non‑tech folks can get lost in the app, and updates sometimes change the look or behavior just enough to confuse people for a bit. And if your team still uses Zoom/Slack/etc., RingEX can end up feeling like “one more thing” instead of actually simplifying your life. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? RingEX is basically fixing the “too many apps” problem for me. Instead of juggling separate tools for calls, texts, and meetings, everything’s in one place, which just makes the day smoother and less messy. It also makes it way easier to work with people in different locations, since everyone’s on the same system and we can share numbers and handle calls as a team. The AI stuff is actually useful too—having summaries and notes from calls saves time and helps with follow‑ups, so I’m not digging through emails and messages trying to remember what was said Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13033098/official_response/edit) Thank you for sharing your detailed feedback with us! We are proud to hear that RingEX is successfully resolving the too many apps dilemma for your organization by combining calling, video, and chat into a clean, cohesive interface. It is also wonderful to know that our native AI notes and meeting recaps are actively saving you time during follow-ups and keeping your multi-location team aligned. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral to empower you and your business! [See how RingEX improved](https://community.ringcentral.com/) Current UserValidated ReviewerIncentivizedSource: Seller invite ![LaVonne S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LaVonne S.") LS LaVonne S. Insurance Agent Small-Business (50 or fewer emp.) 6/25/2026 "Automatic Call Recording and All-in-One Communications That Keep Me Organized" 5/5 What do you like best about RingEX? Automatic call recording – This is probably your favorite feature because, as an insurance agent, recording calls is important for compliance. You don't have to remember to start recordings manually. Everything in one place – It helps you keep your business organized by combining calls, text messages, voicemail, and contacts into a single system. Review collected by and hosted on G2.com. What do you dislike about RingEX? My biggest frustration with RingCentral is that it can be difficult to navigate at times. Some features aren't as intuitive as they could be, so it occasionally takes extra time to find what I'm looking for. I've also experienced occasional issues logging in, which can be inconvenient when I need to access my account quickly. Despite those challenges, the benefits—especially the call recording, organization, and communication tools—far outweigh the drawbacks for my business. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? RingEX solves several communication and organization challenges for my business. It gives me one platform to manage business calls, text messages, voicemails, and call recordings, instead of juggling multiple apps and devices. As an insurance agent, call recording is essential for compliance, and RingEX automatically records and stores my conversations, giving me confidence that I have the documentation I need. It also allows me to use my business phone number from anywhere, so I can respond to clients quickly without using my personal number. Overall, RingEX has helped me stay organized, improve my responsiveness to clients, and present a more professional image while saving time managing my daily communications. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13033074/official_response/edit) Hey LaVonne, we appreciate you taking the time to share your feedback! We are proud that RingEX serves as an essential organization tool for your insurance agency, combining your calls, text messages, voicemails, and contacts into a single compliant platform. It is wonderful to know that our automatic call recording engine gives you full confidence in meeting your industry's documentation requirements without the hassle of manual activation, while protecting your personal mobile privacy. We also value your candid feedback regarding occasional navigation challenges within the interface, as well as intermittent difficulties when logging into your account quickly. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, LaVonne! [See how RingEX improved](https://community.ringcentral.com/) Validated ReviewerIncentivizedSource: Seller invite TC Tablon C. Marketing Manager Computer Software Small-Business (50 or fewer emp.) 7/15/2026 "Reliable Uptime and an All-in-One Communication Hub" 4.5/5 What do you like best about RingEX? There are several things that make RingEx stand out. First of all, the uptime is super reliable, we have had high quality calls with minimal call drops. And this is well integrated both on the desktop up and cellphone(this makes it so much flexible). Secondly, RingEx offers all the communication tools that my team needs in one place. We have calls, videos, messages and meetings all under one subscription so no need to switch between different hosts. Review collected by and hosted on G2.com. What do you dislike about RingEX? The UI could be a little challenging to grasp, especially for new users. Also the AI feature is not always accurate on taking notes on calls. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? RingEx helps us manage our customer support seamlessly. The call routing is especially helpful when customers need to reach the right team. Our customer support has improved immensely because the app also helps with accountability. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13109616/official_response/edit) Hey Tablon, we appreciate your amazing insights! It is wonderful to hear that RingEX is serving your team as a reliable all-in-one communication hub, delivering excellent uptime and high-quality calls with minimal drops. We are pleased to note that our desktop and mobile integration provides the flexibility your business requires, keeping your messaging, video, and phone tools centralized under a single subscription. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Tablon! [See how RingEX improved](https://community.ringcentral.com/) Validated ReviewerIncentivizedSource: Seller invite ![Abhishek G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhishek G.") AG Abhishek G. Full-stack Developer Enterprise (\> 1000 emp.) 7/4/2026 "Ring EX: A Powerful All-in-One Platform with a Great UI" 4.5/5 What do you like best about RingEX? The thing which I like about it the most is that it is an all in one platform like you can manage calls, texts , meetings and messaging at one place . also its user interface is good and its performance is really good. Review collected by and hosted on G2.com. What do you dislike about RingEX? I think Ring EX is a bit pricey for small teams and when you buy add-ons the bill increases a lot so yaa except this everything is fine Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? We use RingEX is a multipurpose platform also the AI features AVA and ACE automatically capsulates meeting notes . that is really a nice thing and also it's support team is very supportive Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13064800/official_response/edit) Hey Abhishek, thank you for your review! Your insights are incredibly valuable to us, and we are grateful for your perspective on how our tools impact your daily operations. It is wonderful to hear that RingEX is serving your team well as a multipurpose, all-in-one platform by bringing your calls, texts, meetings, and messaging into a single, high-performing user interface. We are also glad to know that our Support Team has been helpful and that our built-in AI features, AVA and ACE, are successfully capturing your meeting notes and summaries to keep your workflows organized. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Abhishek! [See how RingEX improved](https://community.ringcentral.com/) Current UserValidated ReviewerIncentivizedSource: Seller invite CL Christine L. Operations Supervisor Mid-Market (51-1000 emp.) 8/11/2026 Guest users or non-business users of the software, not included in G2 scores. "Detailed Call Reports Make RingEX a Standout" 4.5/5 What do you like best about RingEX? The best part of RingEX is the ability to see detailed reports regarding calls. Review collected by and hosted on G2.com. What do you dislike about RingEX? The only thing I dislike about RingEX is how hard it can be to find the information I need. With so many different ways to access details, it’s sometimes difficult to locate everything I’m looking for. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? RingEX helps solve the problem of not knowing what’s going on with calls. Being able to view detailed call log reports makes it much easier to understand call activity and stay on top of what’s happening. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Michelle L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle L.") ML Michelle L. Practice Manager Financial Services Small-Business (50 or fewer emp.) 6/25/2026 "All-in-One Communication That Actually Works" 5/5 What do you like best about RingEX? The ability to call, text, and meet from one platform — whether I'm at my desk or on the go — keeps everything seamless Review collected by and hosted on G2.com. What do you dislike about RingEX? It takes some time to find everything, but once you're past the setup phase it runs smoothly Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? The AI-powered call notes and meeting summaries are a standout feature — they capture everything automatically so nothing falls through the cracks. I also love being able to call, text, and meet all from one platform, and the mobile app works just as well as the desktop. Voicemail transcriptions sent straight to my email are a huge time-saver for staying on top of client communication throughout the day. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13033173/official_response/edit) Hey Michelle, we appreciate your fantastic feedback! We are thrilled to hear that RingEX delivers a truly unified experience for your organization, keeping your calls, business texts, and online meetings completely seamless, whether you are working from your desk or on the go. It is wonderful to know that our native AI-powered call notes, automated meeting summaries, and email-integrated voicemail transcriptions are acting as major time-savers, ensuring that vital client details never fall through the cracks during your busy workday. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Michelle! [See how RingEX improved](https://community.ringcentral.com/) Current UserValidated ReviewerIncentivizedSource: Seller invite ## Top-Rated Alternatives [ ![CloudTalk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CloudTalk") CloudTalk 4.4/5(1,851) ](https://www.g2.com/products/cloudtalk/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![3CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ View All Alternatives ](https://www.g2.com/products/ringex/competitors/alternatives) ##### Categories on G2 [Video Conferencing](https://www.g2.com/categories/video-conferencing)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Sales Coaching](https://www.g2.com/categories/sales-coaching) [Video Conferencing](https://www.g2.com/categories/video-conferencing)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Sales Coaching](https://www.g2.com/categories/sales-coaching)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Webinar](https://www.g2.com/categories/webinar)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms)[Online Fax](https://www.g2.com/categories/online-fax) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What business entertainment platforms are most trusted by event coordinators at mid-market companies?](https://www.g2.com/discussions/what-business-entertainment-platforms-are-most-trusted-by-event-coordinators-at-mid-market-companies)[What software provides the most advanced client communication features?](https://www.g2.com/discussions/what-software-provides-the-most-advanced-client-communication-features)[What are the most trusted financial audit platforms by internal audit directors and compliance teams based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-financial-audit-platforms-by-internal-audit-directors-and-compliance-teams-based-on-user-reviews) [What platform provides analytics on presentation engagement?](https://www.g2.com/discussions/what-platform-provides-analytics-on-presentation-engagement)[What hybrid cloud storage platforms are best for a dev team that needs fast backup and disaster recovery so they can recover quickly if something goes wrong in production?](https://www.g2.com/discussions/what-hybrid-cloud-storage-platforms-are-best-for-a-dev-team-that-needs-fast-backup-and-disaster-recovery-so-they-can-recover-quickly-if-something-goes-wrong-in-production)[Pros and Cons Details](https://www.g2.com/products/ringex/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)