--- title: RingEX Reviews meta\_title: 'RingEX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1427 reviews by the users' company size, role or industry to find out how RingEX works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 1427 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### RingEX Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. [(216 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778475&qs=pros-and-cons#reviews) Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. [(127 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778227&qs=pros-and-cons#reviews) Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. [(109 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776668&qs=pros-and-cons#reviews) Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. [(108 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776640&qs=pros-and-cons#reviews) Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. [(107 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1775823&qs=pros-and-cons#reviews) Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. [(55 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1779082&qs=pros-and-cons#reviews) Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. [(49 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778806&qs=pros-and-cons#reviews) Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. [(49 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1777166&qs=pros-and-cons#reviews) Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. [(47 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778034&qs=pros-and-cons#reviews) Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. [(47 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776422&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of RingEX ##### 1. Ease of Use Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. [ See 216 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778475&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you like about RingEX? Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. ![Hailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hailey M.") HM Hailey M. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Reliable Communication" What do you like about RingEX? I use RingEX for phone calls and chats and appreciate how it easily gets calls where they need to go and provides quick chat answers with coworkers. I ##### 2. Customer Support Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. [ See 127 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778227&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you like about RingEX? Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. ![Hailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hailey M.") HM Hailey M. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Reliable Communication" What do you like about RingEX? I use RingEX for phone calls and chats and appreciate how it easily gets calls where they need to go and provides quick chat answers with coworkers. I ##### 3. Phone Calls Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. [ See 109 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776668&qs=pros-and-cons#reviews) See Related User Reviews ![Hailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hailey M.") HM Hailey M. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Reliable Communication" What do you like about RingEX? I use RingEX for phone calls and chats and appreciate how it easily gets calls where they need to go and provides quick chat answers with coworkers. I ![Robert W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert W.") RW Robert W. Small-Business (50 or fewer emp.) 5.0/5 "Enhanced Customer Service with Easy Setup" What do you like about RingEX? I like their advanced package the most. It includes analytics that help me see how customers are interacting in their journeys and allows for searchin ##### 4. Helpful Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. [ See 108 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776640&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you like about RingEX? Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "RingCentral’s Integrated Tools and Rock-Solid Reliability" What do you like about RingEX? I like how all the tools in RingCentral are integrated, and how reliable the service is overall. My calls don’t get dropped, I rarely run into network ##### 5. Reliability Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. [ See 107 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1775823&qs=pros-and-cons#reviews) See Related User Reviews ![Yogesh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yogesh M.") YM Yogesh M. Mid-Market (51-1000 emp.) 5.0/5 "good application for use . No downtime . Everytime its working fine. We are using since last 3 years" What do you like about RingEX? Uptime is very great . the uptime is 100 % ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you like about RingEX? Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. ### 5 Cons or Disadvantages of RingEX ##### 1. Poor Customer Support Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. [ See 55 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1779082&qs=pros-and-cons#reviews) See Related User Reviews JN Jason N. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive Platform, Perfect for Large Teams" What do you dislike about RingEX? Sometimes the customer care group is a little difficult to deal with. It seems like at times unnecessary steps are taken for what turns out to be a kn ![Trish F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trish F.") TF Trish F. Small-Business (50 or fewer emp.) 4.5/5 "Great Price, Easy to Use, and a Super Helpful Chat Feature" What do you dislike about RingEX? It is hard to get a live customer service person when needed ##### 2. Complex Processes Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. [ See 49 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778806&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you dislike about RingEX? If you don’t have much basic VOIP experience, the initial setup can feel overwhelming. I get that certain integrations will naturally take some effort ![Hailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hailey M.") HM Hailey M. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Reliable Communication" What do you dislike about RingEX? we do not care for the text ##### 3. Customer Service Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. [ See 49 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1777166&qs=pros-and-cons#reviews) See Related User Reviews JN Jason N. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive Platform, Perfect for Large Teams" What do you dislike about RingEX? Sometimes the customer care group is a little difficult to deal with. It seems like at times unnecessary steps are taken for what turns out to be a kn ![Trish F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trish F.") TF Trish F. Small-Business (50 or fewer emp.) 4.5/5 "Great Price, Easy to Use, and a Super Helpful Chat Feature" What do you dislike about RingEX? It is hard to get a live customer service person when needed ##### 4. Call Issues Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. [ See 47 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778034&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Seamless Team Communication Made Easy" What do you dislike about RingEX? Sometimes the call quality is poor depending on my location. ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you dislike about RingEX? If you don’t have much basic VOIP experience, the initial setup can feel overwhelming. I get that certain integrations will naturally take some effort ##### 5. Customer Support Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. [ See 47 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776422&qs=pros-and-cons#reviews) See Related User Reviews JN Jason N. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive Platform, Perfect for Large Teams" What do you dislike about RingEX? Sometimes the customer care group is a little difficult to deal with. It seems like at times unnecessary steps are taken for what turns out to be a kn ![Trish F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trish F.") TF Trish F. Small-Business (50 or fewer emp.) 4.5/5 "Great Price, Easy to Use, and a Super Helpful Chat Feature" What do you dislike about RingEX? It is hard to get a live customer service person when needed ![Paige C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paige C.") PC Paige C. Administrative Supervisor, Clinical Research Coordinator Small-Business (50 or fewer emp.) 5/28/2026 "Fantastic Support and Features That Streamline Our Call Flow" 5/5 What do you like best about RingEX? The technical support team has been fantastic - easy to get a hold of, provide great support and are always willing to dive in and investigate our issues. The support we have received from the RingCentral team has really been what makes RingCentral stand out above and beyond from other phone providers we have used in the past. Beyond the support, the RingCentral features have helped us streamline our call flow, allow us better access to patients with less voicemails to return overall. Can't recommend enough. Review collected by and hosted on G2.com. What do you dislike about RingEX? We’ve experienced some connection issues with both incoming and outgoing calls, and we’ve had a hard time getting them resolved. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? It has helped us not have nearly as many voicemails to return to patients at our clinic, the IVR that we have set up has been incredibly user friendly and has worked perfectly - calls get automatically routed to the right place, the queues have been helpful and beneficial for patients. The voicemail transcription features have been SO helpful for our office, saving time on the back end when recording messages for the team to return. Call recordings have also helped our office from a quality improvement standpoint for staff and we have integrated these recordings into our staff review process. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-12885397/official_response/edit) We appreciate your amazing feedback, Paige! It is thrilling that our IVR system, automated call routing, and queues have helped streamline your call flow, ensuring your clinic's patients reach the right place quickly with fewer voicemails to return. We love knowing that our quality voicemail transcription and call recording features save your office valuable time and support your staff review process. Your praise for our Support Team also means a lot to us! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Paige! [See how RingEX improved](https://community.ringcentral.com/) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Elaine S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elaine S.") ES Elaine S. Sr. Network Administrator Enterprise (\> 1000 emp.) 6/25/2026 "Flexible Call Handling Anywhere with Helpful AI Notes" 4.5/5 What do you like best about RingEX? One of the best things about RingEX is able to use it different ways to answer calls. Deskphone, Desktop app and cell phone app. I am not always at my desk or my users are running around the office, but able to answer calls via cell app makes it so a call is not missed. I also appreciate being able to record calls or have AI take notes of the conversation. This is helpful for follow ups. Review collected by and hosted on G2.com. What do you dislike about RingEX? One of the issues I see is unable to separate desktop app and cell phone in users profiles. We have had cases where it would be helpful to turn off cell phone app in the incoming call rules, but keep it ringing in the desktop app. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? Currently there are no issues that saved time or cost reduction. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13033083/official_response/edit) Thank you for sharing your review with us, Elaine! We are pleased that RingEX provides your mobile or remote team with the essential flexibility to answer incoming business calls from anywhere, whether on a desk phone, desktop application, or cell phone app, ensuring that critical client interactions are never missed. It is also great to know that our native AI conversation notes and call recording tools are actively proving helpful during your team's follow-up workflows. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral! [See how RingEX improved](https://community.ringcentral.com/) Current UserValidated ReviewerIncentivizedSource: Seller invite NS Nathan S. IT Infrastructure and Support Manager Mid-Market (51-1000 emp.) 5/28/2026 "RingCentral Delivers Rock-Solid Uptime and Helpful AI Call Notes" 5/5 What do you like best about RingEX? I like that RingCentral has had the best uptime of all the SaaS solutions we’ve used. That level of reliability is critical for our business because it gives us confidence that we can consistently count on the service. The AI features are also a major plus. Our users can review notes from calls with customers afterward, which helps everyone stay aligned and makes follow-ups much easier. Review collected by and hosted on G2.com. What do you dislike about RingEX? What I like least about RingEX is that there should be easier ways to build out and manage subsidiaries. We’d really love the option to split our multiple subsidiaries out within the Admin Portal, so that things like Call Queues, logos, groups, Caller ID, and addresses are simpler to set up, organize, and visualize. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? I haven’t had any dropped calls, and I like having a notetaker. Call routing also works well and sends calls where they need to go. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-12886576/official_response/edit) Hey Nathan, thank you for taking the time to share your fantastic feedback! We are proud to hear that RingEX delivers rock-solid reliability with leading uptime, giving your business total confidence that you can count on our service. It is also wonderful to know that our seamless call routing and advanced AI note-taking features keep your users aligned and simplify your customer follow-ups. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Nathan! [See how RingEX improved](https://community.ringcentral.com/) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Abhishek S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhishek S.") AS Abhishek S. Marketing Manager Small-Business (50 or fewer emp.) 7/26/2026 "One platform that keeps our team's communication organised" 4.5/5 What do you like best about RingEX? What stands out to me is how naturally everything fits into a normal workday. I spend most of my day taking customer calls, messaging teammates, and jumping into quick meetings, so having all of that in one place makes a bigger difference than I expected. The interface is clean enough that I rarely have to think about where something is, call quality has been consistently reliable, and features like voicemail transcription and AI-generated call notes save me from going back through recordings just to remember the important details. It feels less like learning a new platform and more like replacing a handful of separate tools with one that actually works well. Review collected by and hosted on G2.com. What do you dislike about RingEX? There isn't anything I'd call a dealbreaker, but some of the admin and configuration menus could be organised better. When we were setting up call flows and adjusting user permissions, a few settings took longer to find than expected. I also wish some integrations required less manual configuration during the initial setup. Once everything is in place it runs smoothly, but the first-time setup has a bit of a learning curve. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? Before using RingEX, our communication was spread across different apps for calls, meetings, messaging, and follow-ups. Keeping everything together has made a noticeable difference. Customer conversations are easier to track, internal communication is quicker, and AI-generated call summaries mean I spend less time writing notes after every conversation. It has also reduced the chances of missing follow-ups because call history, messages, and voicemail transcripts are all easy to find in one place. Overall, it has helped us stay more organised without adding extra work. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13166718/official_response/edit) Hey Abhishek, thank you for taking the time to share your awesome review! We are proud to hear that RingEX fits naturally into your workday by keeping your calls, team messaging, and meetings all in one place, and that features like voicemail transcription and AI call notes are saving you time. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Abhishek! [See how RingEX improved](https://community.ringcentral.com/) Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: Seller invite ![Kiel S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kiel S.") KS Kiel S. Information Technology Administrator Small-Business (50 or fewer emp.) 5/28/2026 "Seamless Integration and Efficient Support with Minor Call Delays" 5/5 What do you like best about RingEX? I like how RingEX integrates with our existing ecosystem. It works seamlessly with Microsoft Teams and Salesforce, which means our users can use the apps they are already familiar with and don't have to spend time learning a new application to make a call. Additionally, I appreciate the range of options available to us. The initial setup was pretty seamless. Review collected by and hosted on G2.com. What do you dislike about RingEX? We experience a delay when connecting to calls. This may be related to Windows settings but it is difficult to resolve the issue. This isn't unique to RingEX, as other providers have the same issue. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? RingEX enables us to make and receive calls, text clients, and provide rich support through familiar apps like Microsoft Teams and Salesforce without needing standalone software. It keeps us accessible for meaningful client interactions, integrates smoothly, and requires no new learning curve. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-12886570/official_response/edit) Hey Kiel, we appreciate you taking the time to share your review! We are glad that RingEX integrates so smoothly with your existing ecosystem, allowing your team to leverage familiar applications like Microsoft Teams and Salesforce to make calls and text clients without a steep learning curve. It is wonderful to know that your initial setup was seamless and that our flexible range of options successfully keeps you accessible for meaningful client interactions. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Kiel! [See how RingEX improved](https://community.ringcentral.com/) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 7/16/2026 ""Dependable phone and video platform with minimal upkeep"" 4.5/5 What do you like best about RingEX? Biggest win for me? I don’t have to think about which app to open anymore. Everything is just… there—calls, messages, video—all connected. Review collected by and hosted on G2.com. What do you dislike about RingEX? If I had to nitpick, the admin settings can feel a bit overwhelming at first. There are a lot of options tucked away in different menus, so I had to dig around a bit to find what I needed. Customer support response times have also been hit or miss in my experience. None of this is a dealbreaker—just a few rough edges that stood out. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? RingEX solved our problem of juggling separate apps for calls, texts, and video—stuff was getting missed or delayed. Now it's all in one place, so nothing falls through the cracks. The real benefit has been flexibility: my team can answer from phone, laptop, or desk phone depending on where they are. It's made remote work smoother and cut down on the "which app do I check" confusion. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13115572/official_response/edit) Hi Swati, thank you for taking the time to share your feedback! It is wonderful to hear that RingEX is serving your team as a dependable unified platform, helping you manage calls, messaging, and video conferencing in one central location. We are pleased to note that this consolidation has cut down on app confusion, minimized your upkeep, and delivered the flexible workspace mobility your remote team needs across desktop and mobile devices. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Swati! [See how RingEX improved](https://community.ringcentral.com/) Validated ReviewerIncentivizedSource: Seller invite ![Youcef A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Youcef A.") YA Youcef A. Permits Manager Small-Business (50 or fewer emp.) 4/30/2026 "Unified Workflow with AI: Reliable and Highly Efficient" 4.5/5 What do you like best about RingEX? What I appreciate most about RingEX is how it seamlessly bridges the gap for international business. It provides a fully functional virtual number with all the essential features—SMS, voicemail, and even fax—that work exactly like a physical line. The AI-powered tools, specifically the automated call recordings and summaries, have been incredibly helpful for staying organized. Beyond the features, the interface is polished and the system reliability is outstanding; I rarely, if ever, encounter downtime or lag. It’s a high-performing tool that offers great value for the price. Review collected by and hosted on G2.com. What do you dislike about RingEX? The call forwarding function sometimes didn’t work for some reason; however, I haven’t had any issues with it lately. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? As a permitting company for motor carriers, we struggled to manually track complex vehicle dimensions and route restrictions that came up during long calls with state agencies and drivers. We used to have a hard time documenting technical permit details accurately. Now we can rely on RingEX’s AI-generated call summaries and transcripts, which has led to a 100% accuracy rate on our permit applications and a major reduction in costly revisions. This feature alone saves our team hours of manual note-taking each day, which lets us turn around more permit requests in less time. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-12725076/official_response/edit) Hey Youcef, we are thrilled that our AI-generated summaries and transcripts have achieved a 100% accuracy rate for your permit applications; eliminating costly revisions is a massive win for motor carrier operations. It is great to hear that our international virtual numbers and system reliability are supporting your team’s efficiency. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Youcef! [See how RingEX improved](https://community.ringcentral.com/) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Michael D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael D.") MD Michael D. Systems Administrator Mid-Market (51-1000 emp.) 6/25/2026 "Efficient, Easily configurable and to understand." 4/5 What do you like best about RingEX? The ability to make changes quickly and efficiently. The logging and call visibility is easily accessible and detailed. Review collected by and hosted on G2.com. What do you dislike about RingEX? Overflow queues do not work correctly like every other phone system or VoIP system. Normally, when an overflow queue is rung, it rings only the members that are logged into that queue. With RingCentral, it rings everyone in the group no matter if they are taking calls from that queue or not. This flaw breaks the whole feature of having overflow queues and creates more network traffic than is needed. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? It's solved the call quality issues and gives us more flexibility to where our employees can work. It also decentralizes our phone system so we no longer have one single point of failure. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13033060/official_response/edit) Hey Michael, thank you for sharing your review and feedback! We are glad that RingEX successfully resolves your call quality issues, decentralizes your communication setup to eliminate single points of failure, and delivers accessible call logging visibility. It is fantastic to hear that our platform allows you and your team to work from anywhere! We also appreciate your candid feedback regarding how our call queue overflow feature handles member routing. We have attached an article below that hopefully will help you with overflow queues. The Review Team would love the opportunity to continue the conversation and learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com. We appreciate you being a loyal RingCentral customer, Michael! [See how RingEX improved](https://support.ringcentral.com/article-v2/9600.html?brand=RingCentral&product=RingEX&language=en_US) Current UserValidated ReviewerIncentivizedSource: Seller invite SS Surya Karan S. ICT Support Specialist Mid-Market (51-1000 emp.) 4/22/2026 "Revolutionized Our Communication Platform with Ease" 5/5 What do you like best about RingEX? I love how RingEX keeps everything in one place, making it reliable and easy for user management, especially for admins like me. It simplifies communication, reduces tool switching, and just works consistently, which significantly improves our daily operations. I also appreciate its simplicity and the knowledge base available for troubleshooting or configuring settings, which is helpful because agents don't need much training on the tool. Additionally, RingEX integrates well with our ticketing system. Review collected by and hosted on G2.com. What do you dislike about RingEX? Honestly, there isn't anything specific that I dislike about the RingCX so far. It has consistently met our needs, works reliably on our daily operations. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? RingEX helps us connect remotely, eliminating our old physical phone system. It simplifies user management, reduces tool switching, and integrates well with our ticketing system. The easy setup and minimal training are great too. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-12672504/official_response/edit) Hi Surya, it is rewarding to hear that RingEX is not only keeping your hybrid team connected but also making your life as an admin significantly easier. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral as your essential business communication tool for collaboration! [See how RingEX improved](https://community.ringcentral.com/) 6/2/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Akshada S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshada S.") AS Akshada S. Business Development Manager Mid-Market (51-1000 emp.) 8/6/2026 Guest users or non-business users of the software, not included in G2 scores. "Reliable, Intuitive Tool for Seamless Team Communication" 4.5/5 What do you like best about RingEX? What I like the most is it's reliability and ease of use. The interface is intuitive, call quality is consistently good, and it makes communication and collaboration across teams seamless. It simplifies the day to day buisness communication. It has become easier for teams to communicate. Tools interface is very easy to manage and handle. It offers great working experience. Review collected by and hosted on G2.com. What do you dislike about RingEX? There isn't much to dislike, but the mobile app can sometimes feel a bit slow and some advanced settings take time to find. A more streamlined interface for those features would make the experience even bettter. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? It has made it much easier for teams to stay connected through calls, messaging and video meetings through a single platform. It has improved communication, reduced missed calls, and helped to respond to customers faster making the daily operations more efficient. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13218401/official_response/edit) Hey Akshada, we appreciate your fantastic feedback! It is great that RingEX provides a reliable, intuitive experience for your team, making everyday business communication seamless through unified calls, messaging, and video meetings. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral to empower you and your business communication needs, Akshada! 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