--- title: RingEX Reviews meta_title: 'RingEX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1432 reviews by the users' company size, role or industry to find out how RingEX works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 1432 scale: '5' date_modified: '2026-08-14' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # RingEX Reviews **Vendor:** RingCentral **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,432 ## About RingEX WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. ## RingEX Pros & Cons **What users like:** - Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. (216 reviews) - Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. (127 reviews) - Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. (109 reviews) - Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. (108 reviews) - Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. (107 reviews) - Users commend the **user-friendly interface and robust features** of RingEX, enhancing communication and collaboration effortlessly. (100 reviews) - Intuitive (87 reviews) - Easy Communication (85 reviews) - Easy Setup (80 reviews) - Simple (71 reviews) **What users dislike:** - Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. (55 reviews) - Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. (49 reviews) - Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. (49 reviews) - Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. (47 reviews) - Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. (47 reviews) - Users find the **overwhelming interface** and slow support responses of RingEX to be notable drawbacks in their experience. (38 reviews) - Users face **missing features** like fax visibility issues and customer service difficulties impacting overall usability. (37 reviews) - Learning Curve (36 reviews) - Difficult Navigation (32 reviews) - Difficult Configuration (31 reviews) ## RingEX Reviews ### 1. RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications **Rating:** 5.0/5.0 stars **Reviewed by:** Raffy B. | Senior IT Team leader for System and Network / SECOP, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about RingEX?** Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. I also like that you can duplicate settings or a call queue, which makes setup almost instant. Our employees adapted quickly with minimal training. The platform offers a wide range of features, including video, voice, messaging, and integration capabilities. On top of that, the support team is knowledgeable and highly responsive. I also frequently use the support button whenever I have questions or need help. **What do you dislike about RingEX?** If you don’t have much basic VOIP experience, the initial setup can feel overwhelming. I get that certain integrations will naturally take some effort, but I’ve run into occasional call-quality issues that can impact reliability. On top of that, the live reports and analytics could use more context and clearer explanations, and they’d be easier to work with if the interface were more user-friendly—especially for people who aren’t technically inclined. **What problems is RingEX solving and how is that benefiting you?** They’ve addressed all of our challenges, especially around managing communication channels, by bringing voice, video, and messaging together and streamlining our tools into a single platform. This consolidation removes the need for separate applications and makes it much easier for teams to stay connected, whether they’re in the office or working remotely. The biggest benefits we’ve seen are higher team productivity, faster customer response times, and lower IT overhead, since we no longer have to maintain and manage multiple communication tools. **Official Response from Madi Hayford:** > Hey Raffy, thank you for sharing such a thoughtful review of your experience with RingEX! We are happy to hear that the platform’s flexibility, features, and ease of use support your setup and help improve productivity for your teams. It is also great to know that our Support Team has been responsive and helpful whenever you have needed assistance. We appreciate your feedback; insights like yours are extremely valuable as we continue to enhance the platform and make it even more user-friendly for every customer. We would love to hear more about your experience; if you are interested in continuing the conversation and sharing more, please reference this review and email The Review Team directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included the link below. Thank you again for choosing RingCentral and for taking the time to share your perspective, Raffy! ### 2. Enhanced Customer Service with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Robert W. | Sales Director West, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about RingEX?** I like their advanced package the most. It includes analytics that help me see how customers are interacting in their journeys and allows for searching analytics, which also aids in marketing and special promotions, making things easier overall. I also appreciate the initial setup process being very easy with scheduled implementation. Features like auto attendant, ring groups, and call queues simplify workforce management, and I value having voicemail to email, online fax, and meeting tools included. Using the RingEX mobile app and soft phone helps me take on business outside the office with the same caller ID and phone number as if I'm at my desk. **What do you dislike about RingEX?** Nothing really, they've been great to work with. Great sales support too. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for phone solutions that enhance customer service for support, billing, and sales agents. It helps with auto attendant, ring groups, and call queues, making it easy to manage changes for workforce management and improve CSAT and NBS scores. **Official Response from Madi Hayford:** > The Review Team appreciates you providing us with your valued feedback, Robert! We are thrilled to hear how RingEX and our advanced analytics are helping you track customer journeys and simplify your marketing efforts. It is fantastic to know that features like the auto attendant, ring groups, and our mobile app are empowering your business and enhancing your customer service scores. We also appreciate your kind words regarding our sales support and the ease of your initial scheduled implementation. We would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Robert! ### 3. Seamless Phone System Setup with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Joaquin M. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about RingEX?** I really appreciate that RingEX is easy to set up, allowing us to handle everything from phones, extensions, schedule, and after-hours settings effortlessly with the excellent customer service support. It's great to have a dedicated representative like Myra, who's knowledgeable and guides us well. I enjoy everything RingEX offers because it simplifies the management of phone systems, making it suitable for running not just our practice but any company needing phone systems. The option to download the app on a computer or cell phone and handle calls without needing an office phone is convenient, as it provides a dedicated phone number for communication. The support team is fantastic, knowledgeable, and helps walk through the process of fixing any issues while also helping me learn the system. It's amazing that the initial setup was easy with their help, and I'm very happy with the system, especially since it keeps getting better with updates. **What do you dislike about RingEX?** We have found things that have come up, recently we found out that afterhours messages were being emailed to the incorrect email, so it was a setup typo issue. **What problems is RingEX solving and how is that benefiting you?** RingEX simplifies setting up phones, extensions, and schedules with excellent customer service. It's easy for handling phone systems and adaptable for practice needs, supporting after-hours calls and call queues efficiently. The platform is straightforward, with knowledgeable support, making it user-friendly. **Official Response from Madi Hayford:** > Hey Joaquin, thank you for such a comprehensive and glowing review! We are delighted to hear that RingEX is simplifying your practice management and that Myra has provided the knowledgeable, guided support we strive for. It is wonderful that our mobile and desktop apps are giving you the flexibility to handle business anywhere without needing a traditional office phone. We also appreciate you sharing your insights regarding the after-hours email typo; misrouted messages can be a headache, but we are glad it was a simple fix! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Joaquin! ### 4. Seamless Communication and Collaboration Boosts Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon V. | Agent, HR Manager, Personal Insurance Lines Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about RingEX?** What I like best about RingEX is how seamlessly the platform brings communication and collaboration together. I love the technology behind it—everything feels modern, intuitive, and built to make work easier. The features are incredibly reliable and user-friendly, from the call handling and messaging tools to the video meetings and integrations. It’s clear that a lot of thought went into making the system efficient and easy to navigate. Overall, I genuinely enjoy using RingEX, and its technology and features make a big difference in my productivity every day. Customer support is amazing and so helpful! **What do you dislike about RingEX?** While RingEX offers a lot of great features, there are a few areas that could be improved. At times, the system can feel a bit complex, especially when navigating between different tools or settings. Occasionally, call quality can fluctuate depending on network conditions, and updates sometimes change the layout in ways that take time to get used to. None of these issues are deal-breakers, but refining the interface and improving consistency would make the experience even better. **What problems is RingEX solving and how is that benefiting you?** RingEX solves several communication challenges by bringing everything—phone calls, messaging, video meetings, and team collaboration—into one unified platform. Instead of juggling multiple apps or tools, I can handle all communication in one place, which saves time and reduces confusion. The call to text feature is amazing and we record all our calls as well. It also improves reliability and consistency. Features like call routing, voicemail-to-text, and mobile access ensure I never miss important messages, whether I’m in the office or on the go. The platform also helps streamline workflows, thanks to integrations that connect easily with other business tools. Overall, RingEX helps create a smoother, more organized communication experience, which boosts my productivity and makes day-to-day work more efficient. **Official Response from Madi Hayford:** > Thank you for your fantastic review, Shannon! The Review Team enjoys hearing how RingEX's technology and features seamlessly brings communication and collaboration together, boosting your productivity every day. We are especially pleased to hear about the helpful support you received, and that features like call-to-text, call recording, and integrations are making a big difference in your work. We also appreciate you sharing your candid feedback on areas for improvement. As VoIP calls need a reliable internet connection for optimized call quality, you will experience poor connection when there is not a strong connection available. If you are interested in continuing the conversation, please reference this review and email us at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Shannon! ### 5. Effortless Setup and Daily Use—RingEX Exceeds Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Matt A. | IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about RingEX?** What I like most about RingEX is how simple and easy the system is to use. We recently switched from a cumbersome Cisco setup, and the difference has been huge. Everything is easier to navigate, and finding what you need is quick. The implementation was straightforward, and their customer support has been great from the start. The feature set is solid, and I haven’t run into anything I couldn’t do. Integrating RingEX with other apps, such as Teams, was quick and painless. I use the system every day and couldn’t be happier. **What do you dislike about RingEX?** I have yet to find anything that I don't like about the system. **What problems is RingEX solving and how is that benefiting you?** This platform has given me peace of mind and I don't have to worry about maintaining servers on premises just for the phone system and having to upgrade to get new features or missing out on features if you don't upgrade. This has increased our uptime and helps us better serve our customers. **Official Response from Madi Hayford:** > Hey Matt, thank you for this fantastic review! We are thrilled to hear that RingEX has been a huge improvement over your previous cumbersome setup and that you couldn't be happier. It is wonderful to know that the system's ease of use, straightforward implementation, and quick integrations have been so seamless. We are especially proud that RingEX provides you with peace of mind, increasing your uptime and helping you better serve your customers by eliminating the worries of server maintenance. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Matt! ### 6. Highly Customizable to Fit Every Business and User Need **Rating:** 5.0/5.0 stars **Reviewed by:** Jacquelynn V. | Product Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about RingEX?** I like the different ways to use and customize it for the needs of the business and each user. My users find it easy to use, and I find it easy to administrate and find the help I need. **What do you dislike about RingEX?** I feel like we are going in the right direction, but I feel like we can add more things, like a holiday table time frame for all sites, or just things I have seen in other systems that I feel can be easily added. **What problems is RingEX solving and how is that benefiting you?** We have a mixed environment of physical and virtual phone users. I like how easy to adhere to their needs are especially when they want to use both, its not just one or the other. **Official Response from Madi Hayford:** > Hey Jacquelynn, we appreciate your review and feedback! We are pleased to hear that RingEX successfully supports your mixed environment of physical and virtual phone users. It is great to know that your team finds the platform easy to use and that you have had a smooth experience with administration and finding support whenever needed. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral to power your business's unique needs, Jacquelynn! ### 7. Transformed Our School Communication Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Katie S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about RingEX?** I love that I can use RingEX through my computer or the app on my phone. I also really appreciate that I can text from my phone while using my RingEX call back number, which keeps my personal information private. The setup was very easy, and the specialized team helped me navigate the regulatory process for texting, making it a smooth experience. I recommend RingEX all the time; it's definitely 10/10. **What do you dislike about RingEX?** Some of our users like to work through Microsoft Teams, and the RingEX app within Teams does not provide desktop notifications. **What problems is RingEX solving and how is that benefiting you?** RingEX has transformed communication in our online school by making it easy for teachers and administrators to communicate with parents. Text messaging boosts response rates and family satisfaction. I like using it on my computer or phone and keeping my personal info private. **Official Response from Madi Hayford:** > Thank you for the glowing review and recommendation! We are thrilled to hear that RingEX has transformed how your school connects with families. Knowing that our texting features are boosting response rates while keeping your teachers' personal information private is exactly why we built these tools. We are also glad our specialized team could take the stress out of the regulatory process for you! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate your recommendation, and for being a loyal RingCentral customer, Katie! ### 8. RingCentral’s Integrated Tools and Rock-Solid Reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about RingEX?** I like how all the tools in RingCentral are integrated, and how reliable the service is overall. My calls don’t get dropped, I rarely run into network problems, and the server almost never has issues. Customer service is always great, and even the support chat team is awesome. **What do you dislike about RingEX?** The admin portal and the help center have been getting more confusing over time as new features are added. Since not every plan includes every feature, and not every team uses all the features they do have, it can be difficult to navigate. In particular, it’s hard to track down specific functions you know exist but don’t use on a daily basis. **What problems is RingEX solving and how is that benefiting you?** It’s an all-in-one system that combines a phone system, team chat, and faxing, which saves money and consolidates them all into one locaiton. **Official Response from Madi Hayford:** > The Review Team appreciates you taking the time to share your experience with RingEX. We are proud to hear that our integrated tools and service reliability support your business effectively. Regarding your experience with the Admin Portal and Help Center, we understand that implementing and navigating new systems can sometimes be challenging. As we continue to add features to empower your business, we strive to maintain a smooth experience for all users. Our goal is to provide a service that diminishes barriers and ensures an exceptional experience. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral! ### 9. Streamlined Operations with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Gerry A. | advisor **Reviewed Date:** January 21, 2026 **What do you like best about RingEX?** I like RingEX because it is automating and easy to use. I can use it on various devices like the phone, desk phone, and laptop. The integration with a few CRMs is beneficial, and it has many assets we continuously implement. I can send faxes and record calls for compliance, and it helps keep a history of calls and messages, making compliance straightforward. The initial setup was very easy, and the tech support is great. **What do you dislike about RingEX?** I think it would be nice to have a personal voice instead of just eight avatars. It would be great to have it personalized for individual needs. Also, it would be cool if the avatar could be personalized with your own picture, so it's easier for clients to recognize your voice and eventually your face. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for recording calls, ensuring compliance, taking notes, and business continuity. It's easy to use and automates tasks, integrating with a few CRMs and Microsoft 365. This setup helps me stay compliant and manage my insurance business effectively. **Official Response from Madi Hayford:** > Thank you for your fantastic review! We are glad to hear that RingEX helps you manage your insurance business more effectively by streamlining compliance, call recording, and CRM integrations. It is great to know that the ability to work across all your devices, from your laptop to your desk phone, is providing the business continuity you need. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral, Gerry! ### 10. Centralized Communication with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Rogene R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about RingEX?** I love that everything with RingEX is just in one place. Calls, messages, voicemails, and fax all being within the same app means I don't have to jump between systems. The initial setup was pretty straightforward, making it easy to set up the phones and extensions. It works well handling calls while updating our EMR systems, keeping our communication organized and efficient for the team. **What do you dislike about RingEX?** Sometimes the app can feel a bit laggy, especially when switching between calls and messages. The interface could be more intuitive for new users too. It sometimes takes a minute to find certain settings. **What problems is RingEX solving and how is that benefiting you?** RingEX keeps all our work communication in one place, including calls, messages, voicemails, and fax. I don't have to switch between systems, making it very reliable and organized for our team. **Official Response from Madi Hayford:** > Hi Rogene, thank you for the review! We are thrilled to hear that RingEX helps your team stay organized by centralizing calls, faxes, and EMR updates into one efficient workflow. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral to power your practice, Rogene! ### 11. RingCentral Revolutionized Our Communication—Intuitive, Reliable, and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly S. | Owner and Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about RingEX?** RingCentral has completely streamlined our communication workflow. We rely on the platform for phone, messaging, and online faxing — all of which are intuitive, reliable, and incredibly convenient. The system is easy for our staff to navigate, the mobile app lets us stay connected anywhere, and the online fax feature has saved us countless hours. It has genuinely improved the efficiency of our business. Highly recommend RingCentral to any office looking for a modern, user-friendly communications solution. **What do you dislike about RingEX?** Setting up new groups or adding new users. I do not have to do this often, but I always struggle setting up. **What problems is RingEX solving and how is that benefiting you?** Messaging with other employees and this is HIPAA Compliant. Having the online fax is helpful to work in the office or if we are working remotely. **Official Response from Madi Hayford:** > We appreciate your amazing review! It is fantastic to hear that RingEX has streamlined your workflow and that features like HIPAA-compliant messaging and online faxing are providing such high value to your office. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for your stellar review and for being a valued RingCentral customer, Kelly! ### 12. Effortless Setup, Reliable Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Hailey M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about RingEX?** I use RingEX for phone calls and chats and appreciate how it easily gets calls where they need to go and provides quick chat answers with coworkers. I find it easy to use, which is a big plus. The initial setup was VERY EASY, and when it wasn't, help was easy to find with chats. **What do you dislike about RingEX?** we do not care for the text **What problems is RingEX solving and how is that benefiting you?** I use RingEX to easily get calls where they need to go and for quick chat answers with coworkers. **Official Response from Madi Hayford:** > Hi Hailey, thank you for your feedback! We are pleased to hear that RingEX makes it effortless for your team to stay connected. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Hailey! ### 13. Centralized Communication with Seamless Usability **Rating:** 5.0/5.0 stars **Reviewed by:** devin s. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about RingEX?** I like RingEX for its usability. I'm able to use it across many different pathways with my employees so they can accomplish tasks given to them and communicate with our clients efficiently every time. It's an all-in-one system that centralizes all communication platforms into one space with calls, text, and alerts, making it really seamless and works well. Also, the help and guidance from the team during the setup were excellent, allowing us to establish everything correctly the first time. **What do you dislike about RingEX?** It would be nice to be able to access the admin portal without having to open another web page. **What problems is RingEX solving and how is that benefiting you?** I use RingEX to centralize communication, combining calls, texts, and alerts into one space. This all-in-one system replaces separate applications, providing seamless and efficient client communication. **Official Response from Madi Hayford:** > Hey Devin, thank you for the fantastic review! We are so glad to hear that RingEX is providing the all-in-one power your team needs to stay efficient. Knowing that our setup team helped you get everything established is exactly the experience we strive for. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Devin! ### 14. Exceptional Customer Service & Robust Phone Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ramon l. | F, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about RingEX?** I like the customer service and their online portal. I also appreciate the feature of having both a desktop phone and the cell phone app ring at once. The ease to control the hours of operation and each phone is really valuable. This is important for us because we have busy days, and having employees work remotely with full phone access gives us peace of mind. **What do you dislike about RingEX?** Sometimes billing might fluctuate year by year but when I reach out we come to a resolution. Sometimes when people need to email me for an unresolved issue, it takes a while. But it's not often items are unresolved after the initial call. **What problems is RingEX solving and how is that benefiting you?** RingEX simplifies our complicated phone setup with multiple layers. It connects desktop and mobile phones simultaneously, allows control over hours and phone settings, enabling remote work with full access, providing peace of mind. **Official Response from Madi Hayford:** > Hi Ramon, thank you for your fantastic review! We are pleased to hear that RingEX provides your team with the peace of mind needed to manage a busy remote and office-based environment. It is great to know that our simultaneous ring and customizable hours of operation help simplify your complex phone setup. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Ramon! ### 15. Effortless Calling and Crystal-Clear Voice Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Rogen G. | IT Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about RingEX?** The RingEx is very easy to use, it allows you to call and accept call anywhere when you download the Ring central application on your mobile phone. the reception of the voice is very clear. moreover if you have any issues there's tech support is always available to assist you. **What do you dislike about RingEX?** I couldn't tell anything bad about the products, so far we are satisfied with performance. **What problems is RingEX solving and how is that benefiting you?** One time we had an issue with the Dial-by-Name Directory. This feature lets callers find extensions by using the dial pad keys to enter an employee’s first or last name. I reached out to the technical support team, and they assisted me in resolving the issue. On that day, I also learned how to set up the DBND and shared the information with my team members. **Official Response from Madi Hayford:** > Thank you for your wonderful review, Rogen! We are thrilled to hear that RingEX is very easy to use, provides crystal-clear voice reception, and gives you the flexibility to call and accept calls anywhere via the mobile app. We are glad that our technical support has been available to assist you quickly! The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Rogen! ### 16. Seamless Communication, Industry Leader **Rating:** 5.0/5.0 stars **Reviewed by:** James C. **Reviewed Date:** January 27, 2026 **What do you like best about RingEX?** RingEX makes it so easy to connect everyone via video, call, and text. As the admin of our phones, I find managing and changing settings with RingEX to be easy. The platform is an industry leader in all aspects of communication, making calls, video chat, and text seamless and easy to use. Swapping from our previous system was easy, and the initial setup was very easy. I always talk about how RingEX has made our company top tier and encourage other companies to swap to RingEX. **What do you dislike about RingEX?** Having a limit on how many can have text message enabled is a pain point for RingEX. Currently with the campaigns, we can only have 49 users per campaign. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for seamless communication through video, calls, and text, keeping everyone informed and on the same page. **Official Response from Madi Hayford:** > Thank you for your powerful review, James! Hearing that an experienced admin, such as yourself, finds RingEX top tier and easy to manage is fantastic. We are glad the transition was smooth and that you have become a strong advocate for our video, call, and text features. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, James! ### 17. Exceptional Workflow Management and Communication Features **Rating:** 5.0/5.0 stars **Reviewed by:** Sierra B. | Administrative Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about RingEX?** The task manager enables me to monitor workflows across different departments and teams effectively. The meeting features are exactly what we need to maintain momentum on the business side. I really enjoy the chat functionality, and the GIFs add a fun, lighthearted touch. Having access to a wide range of phone and IVR options allows us to keep growing without ever missing a call. Customer support is a phone call or ticket away. Always friendly and thorough. **What do you dislike about RingEX?** Sometimes, when I check off recurring tasks, they do not reappear as expected. This issue can be frustrating when trying to keep track of ongoing responsibilities. **What problems is RingEX solving and how is that benefiting you?** Previously, we managed phone calls using a smaller site that offered fewer accessible features. With RingEx, our team is now able to stay coordinated and work together on a single platform. **Official Response from Madi Hayford:** > Hey Sierra, thank you for your fantastic, detailed review! We are thrilled to hear that RingEX is the single platform that helps your team stay coordinated and that the task manager allows you to monitor workflows effectively across departments. It is wonderful that our IVR and phone options support your continued growth without missing a call, and that you find our Support Team to be friendly and thorough! We take bug reports seriously and would like to help resolve this for you however we can. Please report this specific issue by reporting the issue in the app; here are instructions on how to do so: https://ringcentr.al/42aZ68p The Review Team would love the opportunity to learn more about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Sierra! ### 18. Effortless Phone Access, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tina E. **Reviewed Date:** January 15, 2026 **What do you like best about RingEX?** I really like that with RingEX, I can answer the phones from our cell phones even when we're away from the office. I also find the application easy to use, especially when setting up new employees and extensions—it's quick and easy. Their customer support is excellent; they were very helpful when I needed to set up holiday hours. The initial setup was very easy, thanks to the lady who did our training and taught us well. **What do you dislike about RingEX?** Faxes do not always show properly on your cell phone. If the fax would open, you would at least know what it is about. **What problems is RingEX solving and how is that benefiting you?** I can answer phones even away from the office using our cell phones. RingEX is easy to use for setting up new employees and extensions quickly, and their customer support is excellent. **Official Response from Madi Hayford:** > Tina, thank you for your stellar review! We are glad to hear that RingEX provides you with the freedom to manage your office from anywhere and that your initial training and holiday hours setup were such positive experiences. It is wonderful to know that scaling your team with new extensions was quick and easy. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Tina! ### 19. Lots of Functionality but Some Clunky Aspects in Admin Portal **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah V. | Firm Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about RingEX?** RingEX provides a lot of customization and functionality to meet diverse needs, which I think is very important since this program isn't specific to any industry or area of business. From an admin standpoint, setting up a new user is pretty easy, and I especially like a newer update of being able to schedule the invitation email in advance. That's very helpful! We have three office locations with staff working remotely some of the time and calls run smoothly as if everyone was in one place. The RingCentral chat is also very nice, as is the ability to text our clients from within the desktop app. I recently contacted support in order to cancel some extra RingEX licenses we were not using during our contract renewal period and they made if very easy. It only took one chat session to accomplish exactly what I needed to, and quickly. We use the RC video very frequently and sometimes record meetings and both are easy to use. I love that you can send a link to a video participant and they do not need to download the program to join a video call. Makes it very easy for them and we rarely have anyone who experiences issues getting into the video call. Sending faxes is easy and received faxes can easily be forwarded via email to the proper person in our team. Text messages and voicemails can also be easily transferred. **What do you dislike about RingEX?** I've found that some settings in the admin portal move randomly and become difficult to find. We also have had issues with certain settings within the admin portal changing on their own and that is very frustrating. Luckily this isn't a common issue, but the one we've experienced is incoming calls get routed to a welcome message (which ends up being our voicemail recording) instead of ringing through. It hasn't happened recently, but has happened several times. Maybe this is fixed now, I do not know. Recording a new voicemail is easy enough form the handset, but navigating to the importing/exporting so that the voicemail plays both during and after hours is a bit labor-intensive. I also wish voicemails could be saved from within the RC admin portal. Features/settings in the admin portal that we don't use often are sometimes difficult to find/get to as it's not as intuitively located as I think it could be. **What problems is RingEX solving and how is that benefiting you?** RingEX gives us voice, text, internal messaging, faxing, and video conferencing with just one program/application. That's huge when you already have multiple programs to log into every day! Streamlining communications bother externally and internally is supremely important, especially in a technology driven world. **Official Response from Madi Hayford:** > Hey Sarah, the Review Team is grateful that you took the time to share such detailed feedback! We are thrilled that RingEX helps streamline communication across your multiple locations and supports your team with voice, text, video, fax, and chat all in one platform. It is also great to know that recent updates, like scheduling invitation emails and simplifying license management, make such a positive impact. We appreciate your honesty regarding the admin portal challenges. Your feedback is valuable, and we would love the opportunity to help further improve your experience however we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. We have also included a link to RingCentral University below; hopefully, this resource can provide you with helpful admin settings insights. Thank you for being a loyal RingCentral customer, Sarah! ### 20. Effortless Communication Tool with Amazing Features **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah H. **Reviewed Date:** January 15, 2026 **What do you like best about RingEX?** I find RingEX very easy to use, which is great for all our client communication within the office. The call notes and AI-transcribed notes are amazing and super useful, helping us ensure we don't miss anything important during and after calls, like action items or specific things said. Additionally, it allows us to easily transfer calls between members both in and out of the office. The initial setup was very easy for our team, and we were motivated to switch from regular office phones because of the 24-hour answering services offered. **What do you dislike about RingEX?** nothing! **What problems is RingEX solving and how is that benefiting you?** I use RingEX for all client communication within the office. It allows us to easily transfer calls between members, provides amazing call notes and AI transcriptions, and ensures we don't miss action items or specific details from calls. **Official Response from Madi Hayford:** > Hey Sarah, thank you for your amazing review! We are pleased to hear that RingEX makes your office communication effortless and that you found the initial setup smooth. It is fantastic to know that the AI-transcribed notes and action items are already becoming a game-changer for you and your team. We are also glad our 24-hour answering services provided the motivation you needed to modernize your office phones. Whether your team is in the office or working remotely, we are committed to ensuring you never miss a beat, or a call! The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Sarah! ### 21. Smooth Client Communication, Exemplary Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kalee V. **Reviewed Date:** January 15, 2026 **What do you like best about RingEX?** I like that RingEX makes it smooth and easy to text all of my clientele. The texting aspect is for sure my favorite, and I love that it's simple and easy to use. I've used a few other business phone services, and I truly love that RingEX offers texting because others have not. Additionally, I find their customer service great and quick to assist whenever there are bumps in the setup. **What do you dislike about RingEX?** I don't like that sometimes RingEX marks my texts as spam. I wish it would allow similar texts to be sent out to multiple people without it flagging as spam. **What problems is RingEX solving and how is that benefiting you?** RingEX makes it smooth and easy to text all of our clientele, which was lacking in other business phone services. I use both the web and app versions seamlessly. **Official Response from Madi Hayford:** > The Review Team appreciates your review, Kalee! We are so glad to hear that our texting features and seamless web-to-app transition are making client communication smoother for you. It is also rewarding to know that our Support Team has been quick to assist whenever you hit a bump during setup. We would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral, Kalee! ### 22. RingCentral RingEx great features **Rating:** 5.0/5.0 stars **Reviewed by:** Angel M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about RingEX?** The all in one platform and AI assistant. Easy implementation. Great 24/7 customer support. **What do you dislike about RingEX?** Nothing. Everything is great. My clients are very happy and my life is easier without having to provide constant support. **What problems is RingEX solving and how is that benefiting you?** Communications of different device types anytime, all the time. **Official Response from Madi Hayford:** > Hey Angel, thank you for sharing your incredible review! We are delighted to hear that you love the all-in-one platform and AI Assistant, and that the easy implementation and 24/7 customer support fully meet your expectations! It is fantastic that RingEX makes your life easier and keeps your clients happy by enabling seamless communication across different devices, anytime. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate your loyalty and your trust in RingCentral, Angel! ### 23. Client Services Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Helene G. | Senior Client Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about RingEX?** the portal is easy to use and set up new users and call queues. i also like the customer support. When i have a problem, i call customer suport and they walk me through my problem. It might take some time, but they are patient and work through my issue with me and resolve the issue. **What do you dislike about RingEX?** If i have a problem, i can't easily find an answer within the online questions, i usually have to call customer support. But once i call customer support, they can help me with my problem and resolve my issue. **What problems is RingEX solving and how is that benefiting you?** We have complex system with many users, many phone trees and many call queues. **Official Response from Madi Hayford:** > Thank you for your review and feedback, Helene! It is great to hear that you find the portal easy to use for setting up new users and call queues. We also appreciate your positive feedback regarding our customer support, noting that they are patient, walk you through issues, and help improve your experience. We understand that you sometimes have difficulty finding answers easily within our online resources and usually have to contact customer support. We encourage you to explore our Community, where you can find helpful information and resources. For your convenience, we have included a link below. If you are interested in continuing the conversation and sharing more about your experience, please reference this review and email us at review@ringcentral.com. We would love the opportunity to learn more from you. We appreciate you for being a loyal RingCentral customer, Helene! ### 24. Seamless Communication with Minor Lag Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin D. H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about RingEX?** I appreciate RingEX for its ease of use, which makes managing internal communications incredibly smooth throughout the company. The software is highly reliable, providing confidence in its performance across various platforms, including mobile, desktop, and browser, ensuring that no matter where I am or what device I use, my experience remains consistent. I am particularly fond of the instant messaging feature and the capability to make video calls with screen sharing, which facilitates effective, real-time communication and enhances collaboration significantly. The simplicity of the initial setup was also impressive, allowing for a seamless integration into our workflow from the outset. RingEX has proven to be the first and only platform needed for our instant messaging requirements, demonstrating its comprehensive functionality and robust design. **What do you dislike about RingEX?** Sometimes the video/voice calls are laggy, but I'm not sure if it's on our end or RingEX's intermediate servers. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for effective, real-time communication and group calls, enjoying its ease of use, reliability, and cross-platform access on mobile, desktop, and browser. **Official Response from Madi Hayford:** > Thank you for your review, Kevin! The Review Team enjoys hearing how RingEX improves your experiences, particularly with internal communications, instant messaging, and video calls with screen sharing. We are glad that the platform's reliability and ease of use across mobile, desktop, and browser have made it the first and only platform needed for your instant messaging requirements. We also appreciate you sharing your experience regarding the occasional lag during video/voice calls. As VoIP calls need a reliable internet connection for optimized call quality, you may experience poor connection when a strong connection is not available. If you would like to continue the conversation, please reference this review and reach out to us at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Kevin! ### 25. Easy to Use with a Straightforward Admin Panel and Helpful Tech Support **Rating:** 4.5/5.0 stars **Reviewed by:** Carl B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about RingEX?** Easy to use. Easy Admin panel. Good tech support when needed. Easy to add/change users. Straightforward fee structures. Easy to install and train new users. **What do you dislike about RingEX?** Texting charges are a little expensive. It would be nice if there wasn't a data/text limit on user texts, as it can get used up quickly in a large company. **What problems is RingEX solving and how is that benefiting you?** Office phone system that can be installed on remote working computers, by the users themselves. Very easy to set up and use, with minimal training required. **Official Response from Madi Hayford:** > Hey Carl, thank you for your review! We are delighted to hear that you find RingEX easy to use, and that our straightforward fee structure and Admin panel help your team manage remote work with ease. It is also great to know our Support Team has been helpful whenever you needed them. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Carl! ### 26. Rock-Solid Stability and Easy Setup, Support Needs Work **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew M. **Reviewed Date:** November 11, 2025 **What do you like best about RingEX?** I appreciate the stability of RingEX's platform, which is the most appealing aspect for me. The robust stability ensures that the system requires fewer labor hours for support, effectively preventing revenue loss when sites go down and cannot perform crucial functions like making phone calls or scheduling appointments. This stability is essential as it facilitates seamless operations, reducing downtime and enhancing overall performance. Furthermore, the initial setup of RingEX was easy, which is another significant advantage. The platform's stability was likely a critical factor in the decision to switch to RingEX, suggesting an understanding of its importance. Additionally, with a perfect score of 10 in terms of recommending RingEX to others, it's clear that my experience with the platform has been highly favorable. **What do you dislike about RingEX?** Support tends to be not the best, even though we have advanced support, which makes it a little bit easier. Historically, RingCentral's out-of-country support is less than desirable. **What problems is RingEX solving and how is that benefiting you?** RingEX enhances dependability and stability, reducing labor hours for support and preventing revenue loss when sites are operational. **Official Response from Madi Hayford:** > Hey Matthew, thank you for being a loyal RingCentral customer and taking the time to share such detailed feedback! We are pleased that the stability and ease of setup supports your operations and has reduced downtime. We also appreciate your candid notes about support. Your experience helps us strengthen our service, and we are committed to improving consistency across all support channels. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you again for your trust and recommendation, Matthew! ### 27. Seamless Communication, Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Elie R. **Reviewed Date:** December 16, 2025 **What do you like best about RingEX?** RingEX is a good platform for communication, really bridging the gap between worlds. I appreciate the excellent team of experts always willing to help in a timely manner. The pricing is good too. The people working behind the scenes make RingEX work its magic. It works well with all CRMs, and other functions work seamlessly, making my work quick and easy. It's user-friendly and I love it! The admin portal is user-friendly too, and the transition from phone.com was great. I got a good grasp of the changes easily. **What do you dislike about RingEX?** I hope emails can also be exchanged in RingEX soon or you can also create your own CRM instead of integrating it. **What problems is RingEX solving and how is that benefiting you?** RingEX bridges communication gaps with a supportive expert team. It's user-friendly, integrates smoothly with CRMs, and makes work quick and easy. **Official Response from Madi Hayford:** > The Review Team is thrilled to hear that RingEX is bridging the gap for your business! We are so glad that our team of experts, competitive pricing, and seamless CRM integrations have made your transition a great experience. It is also wonderful to know that you are finding the Admin Portal and overall platform so user-friendly. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Elie! ### 28. Great for Localized Patient Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Mary C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about RingEX?** I appreciate that RingEX is user-friendly, which significantly simplifies my interactions and enhances efficiency when reaching out to multiple patients. The ease of communicating with several patients from a single number, especially one that matches the local area code, is invaluable in maintaining a familiar connection. Additionally, the training and reliable customer service offered by RingEX bolster my experience, ensuring that any issues or inquiries I have are promptly and effectively addressed. This comprehensive support system makes the maintenance and ongoing use of RingEX convenient and stress-free. **What do you dislike about RingEX?** I find the limitation in registering an unlimited number of local phone lines frustrating, which forces me to delete and switch out numbers instead. Additionally, the initial setup of RingEX was somewhat tricky due to the involvement of multiple phone lines, although maintenance has become easier over time. **What problems is RingEX solving and how is that benefiting you?** I use RingEX to communicate with multiple patients efficiently from a single regional phone number, enhancing familiarity and ease of contact. Its user-friendly interface simplifies communication, and customer service is reliable, though I wish I could register unlimited local phone lines. **Official Response from Madi Hayford:** > Hey Mary, thank you for your fantastic feedback! We are thrilled to hear that RingEX is user-friendly and provides such invaluable efficiency for your patient communication, especially the ability to use a local area code number to maintain a familiar connection. It is great that our training and reliable customer service meet your high standards! The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, share ideas, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you again for choosing RingCentral, Mary! ### 29. Great Support and Communication, Needs Simpler Modules **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony T. **Reviewed Date:** November 06, 2025 **What do you like best about RingEX?** I find RingEX incredibly valuable for facilitating communication across our offices. It allows us to seamlessly transfer vendor, customer, and intra-office calls, which is crucial for our business operations. The support provided is exceptional, especially in building custom routines that align with our unique business needs. This support has been instrumental in executing our communication strategy effectively, saving us time and enhancing our confidence in the system's performance. Additionally, RingEX's capabilities have allowed us to discontinue other chat tools like Slack, as it offers a comprehensive service that meets all our communication requirements. **What do you dislike about RingEX?** I find it troublesome that texting outside the company is challenging with RingEX, potentially due to regulatory issues. Additionally, managing after-hours and on-call schedules is cumbersome, as the current setup isn't straightforward and could benefit from a simpler module. **What problems is RingEX solving and how is that benefiting you?** I find the product solves communication issues across offices, allowing for easy call transfers, and offers strong support in building custom routines, streamlining our workflow and saving time. **Official Response from Madi Hayford:** > Thank you for your fantastic review! We are thrilled to hear that RingEX is incredibly valuable for seamless inter-office communication and that our exceptional support in building custom routines saves your team time and enhances confidence. It is great that we helped you simplify your tech stack by consolidating chat tools! If you have an interest in continuing the conversation, please reference this review and email the Review Team directly at review@ringcentral.com with more information. We would love to learn more about your experience from you. We appreciate you for being a loyal RingCentral customer, Anthony! ### 30. Effortless Communication with Stellar Features **Rating:** 5.0/5.0 stars **Reviewed by:** Joe W. | Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about RingEX?** I love using RingEX because it has been an integral part of our communication with both customers and staff, primarily through voice, SMS, and fax for the past five years. What I appreciate most about RingEX is its ease of use and administration, which simplifies complex tasks greatly. The notes feature on the dial pad is particularly impressive as it serves as a substantial time saver, allowing for automatic updates of call notes. Additionally, the browser add-in is an excellent tool, as it provides an efficient click-to-call feature, facilitating quick communication through a simple click on a phone number to initiate a call or send a text. The initial setup of RingEX was a positive experience, making the transition from ShoreTel/Mitel smooth for our team. The fact that it allows testing integrations with other platforms, such as HubSpot and Bullhorn, adds immense value as it seamlessly fits into our existing technological ecosystem. Overall, RingEX is a reliable solution that meets our company's needs effectively. **What do you dislike about RingEX?** I don't like that RingEX lacks direct integration options with certain products like Avionte, requiring us to develop an API for integration. **What problems is RingEX solving and how is that benefiting you?** RingEX is our primary communication tool, simplifying customer and staff interactions. Its note-taking feature and click-to-call browser add-in save our team time and streamline call processes. **Official Response from Madi Hayford:** > Hey Joe, thank you for your fantastic review and for being a loyal RingCentral customer for the past five years! We are thrilled to hear that the platform is an integral, reliable part of your communication with both customers and staff. It is wonderful to know that you find the ease of use and administration so valuable. We especially appreciate your praise for the dial pad notes feature and the efficiency of the click-to-call browser add-in. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you again for your business and for making RingEX your primary communication tool, Joe! ### 31. Effortless Call Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Margaret K. **Reviewed Date:** February 27, 2026 **What do you like best about RingEX?** I really like that RingEX customer service is amazing. As I'm trying to navigate through setting up new employees on our phone system, it's easy. I like the fact that I can be on the computer and access the phone features. **What do you dislike about RingEX?** I think the process of adding new employees to the system could be a little easier. Even though it is easier now, it could be a bit simpler. **What problems is RingEX solving and how is that benefiting you?** RingEX makes it easier to transfer calls to staff, check messages I've left, and see who is calling and from what number. **Official Response from Madi Hayford:** > Hey Margaret, thank you for the fantastic review. We are pleased to hear that our customer service has been stellar as you grow your practice! It is great that the ability to manage calls and messages directly from your computer makes your daily workflow more effortless. We also appreciate your feedback on the onboarding process. While we’ve made strides in making it easier now, we know that for a busy business owner, every second counts when adding a new team member. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Margaret! ### 32. Robust Support with Some Setup Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** Martha R. **Reviewed Date:** January 15, 2026 **What do you like best about RingEX?** I really appreciate RingEX for solving problems like easy new hire set-ups and providing access through mobile, desktop, and hard phones. I love the text message for voicemail platform. Lately, I've also appreciated the learning links and personal live support because they offer real answers for real problems. **What do you dislike about RingEX?** I have very little knowledge on the back-end setup such as trees setup. Person who initiated the setup is no longer here, but I did hear her say it was challenging to set-up and port phone numbers. **What problems is RingEX solving and how is that benefiting you?** I love how RingEX provides easy new hire set-ups and access across mobile, desktop, and hard phone. The text message for voice messaging platform is great too. **Official Response from Madi Hayford:** > Hey Martha, we are thrilled to hear that RingEX is helping you seamlessly set up new hires and providing the flexibility you need across mobile, desktop, and desk phones. It is also great to know that our voicemail-to-text and live support deliver real answers for real problems for you and your team. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Martha! ### 33. Effortless Use Fuels Our Communication Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Jason N. **Reviewed Date:** October 23, 2025 **What do you like best about RingEX?** I have been using RingEX for seven years primarily for voice, SMS, and faxing, and I find it incredibly reliable for these functions. The video conferencing feature and AI assistant are functionalities that I also utilize and appreciate. Setup was not difficult, and although porting numbers took some time, the dedicated support and implementation team from RingCentral made the process much easier. RingEX has significantly solved the issue of unanswered calls by using queue groups that allow us to spread resources across departments effectively, improving coverage for incoming crisis calls. The call queue groups, auto receptionist routing, and AI assistant are standout features that I find most useful. The ease of use is a major reason I would purchase it again, and I find it integrates well with other tools, like Microsoft Teams. Overall, I would highly recommend RingEX for its reliability and comprehensive support. **What do you dislike about RingEX?** I dislike the limited availability of RingEX's beta program. I believe that given the size of our organization, we should have the opportunity to participate in the beta program. There's a need for the expansion of this program to include more users like us. **What problems is RingEX solving and how is that benefiting you?** I use RingEX to manage call queues, improving coverage for crisis calls and resolving unanswered call issues. The AI assistant and auto receptionist routing enhance our efficiency, spreading resources effectively across departments. **Official Response from Madi Hayford:** > Hey Jason, thank you for your incredible loyalty over the past seven years and for sharing this wonderful review! We are delighted that RingEX remains incredibly reliable for your voice, SMS, and faxing needs. It is fantastic that features like call queue groups, auto receptionist routing, and the AI assistant are so effective in helping your organization manage incoming crisis calls and spread resources efficiently. The Review Team would love the opportunity to learn more from you about your experience; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate your continued loyalty and high recommendation of RingCentral, Jason! ### 34. Exceptionally Simple Setup with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Seina F. **Reviewed Date:** October 23, 2025 **What do you like best about RingEX?** I have been using RingEX for a year at my law firm primarily for calls and chats. I love how simple and easy the setup process was, largely thanks to the superb customer service that guided me every step of the way. This transition from a previously terrible phone service to RingEX has been problem-free and wonderful. RingEX offers all the features I need, including IM, calling and voicemail, and AI summaries, which I find incredibly useful in my daily operations. The platform effectively fulfills all my communication needs without requiring any additional software. RingEX stands out for its reliability and effectiveness, making it a perfect fit for my business. Its performance is commendable, and having such a seamless experience is why I would never consider leaving RingEX, unlike my previous vendor, 8x8. My satisfaction with RingEX is so high that I would rate my likelihood of recommending it to others a full 10 out of 10. There is nothing I would change about it, illustrating its robust capability in meeting our business requirements entirely. **What do you dislike about RingEX?** nothing **What problems is RingEX solving and how is that benefiting you?** I find RingEX resolves our previous phone service issues, offering wonderful, problem-free calling and chat solutions for our law firm. **Official Response from Madi Hayford:** > Hey Seina, we appreciate your exceptional review. Thank you for taking the time to share your experience with RingEX! It is fantastic to hear that the simple setup, superb customer service, and platform reliability have made your transition from your previous vendor a problem-free and wonderful success for your law firm. We are especially pleased that features like AI summaries and the all-in-one calling and chat solution are proving to be so incredibly useful in your daily operations. The Review Team would love to continue the conversation together so we can learn more from you about your experience; please reference this review and email us directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Your high recommendation and kind words about our commitment to service mean the world to our team. Thank you for being a loyal RingCentral customer, Seina! ### 35. Efficient Phone Tree Solution with Top-Notch Support **Rating:** 3.5/5.0 stars **Reviewed by:** David G. | Director of Clinical Services **Reviewed Date:** November 22, 2025 **What do you like best about RingEX?** I really appreciate the ease of use that RingEX offers, especially in handling administrative functions. This simplicity makes navigating the platform straightforward and efficient for my everyday work tasks. Additionally, I am impressed by the customer service provided by RingEX. Their support was very helpful when I needed to set up multiple users, demonstrating responsiveness and competence. Overall, these features contribute significantly to streamlining the operations in our clinical services department, particularly through the phone tree system, which allows us to handle calls efficiently by offering multiple options under a single number. **What do you dislike about RingEX?** Nothing **What problems is RingEX solving and how is that benefiting you?** I find RingEX simplifies call management by allowing one number to provide multiple options, aiding the Clinical Services Department. It offers ease of use for administrative tasks and robust customer service, enhancing my overall work efficiency. **Official Response from Madi Hayford:** > Hey David, thank you for your stellar review! The Review Team enjoys hearing how RingEX improves your experiences, particularly with its ease of use for administrative functions and the efficiency it brings to your Clinical Services Department through the phone tree system. We are especially pleased to hear about the helpful and responsive support you received when setting up multiple users. Ultimately, we want to provide you with a product and a service that supports our customers in diminishing barriers faced and ensures an exceptional experience by empowering your business! If you would like to elaborate and tell us more about how RingEX impacts your company, please reference this review and email us directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, David! ### 36. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Elisa L. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about RingEX?** RingEX is easy to use and makes communication between my staff and patients simple. The messaging, video calling, phone, texting, and fax is all encrypted and very efficient. We use all of the functions daily and it keeps our organization running smoothly. The customer service is excellent as well! **What do you dislike about RingEX?** There's nothing I dislike about RingEX. The only thing that is "not helpful" is the AI note taking. I just don't use it or need it so I turned it off. **What problems is RingEX solving and how is that benefiting you?** It's the only way we can communicate with our patients because it allows us to do so with HIPAA compliancy. It also solves the in-office communication between staff members, whether it's messaging, phone calls, or video calls. It allows our organization to continue to do what we do. **Official Response from Madi Hayford:** > Hey Elisa, thank you for sharing such thoughtful feedback about your experience with RingEX! We are pleased to hear that the platform helps your team stay connected with both patients and staff, while supporting HIPAA-compliant communication. It is great to know you find value across messaging, video, phone, fax, and texting every day. We also appreciate your note about the AI note-taking feature; it is always helpful to hear how customers tailor the platform to fit their needs! If you are interested in sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com so we can continue the conversation. We also encourage you to explore and engage with our RingCentral Community; for your convenience, we have included a link below. Thank you for trusting RingCentral to support the important work you do, Elisa! ### 37. Great Price, Easy to Use, and a Super Helpful Chat Feature **Rating:** 4.5/5.0 stars **Reviewed by:** Trish F. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about RingEX?** The price is great and ease of use is perfect for us. Customer service is pretty good, but the chat feature is super helpful **What do you dislike about RingEX?** It is hard to get a live customer service person when needed **What problems is RingEX solving and how is that benefiting you?** It has simplified our phone fax and video all in one. It has a user friendly app. **Official Response from Madi Hayford:** > Thank you for your fantastic review, Trish! We are glad to hear that RingEX successfully simplified your communications by bringing your phone, fax, and video all into one user-friendly app. It is also fantastic to know that our Chat Support has been a helpful resource for you. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral, Trish! ### 38. Effortless Setup and Superior Features—A Major Upgrade from Traditional Phone Systems **Rating:** 4.5/5.0 stars **Reviewed by:** Jon M. | Director of Client Care, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about RingEX?** Setup was easy, and training was a breeze. As we've added new employees, it is easier to add them than our old, traditional phone system. We're also able to improve our customer support through the use of a calling queue, something our previous system was going to charge more for, with less features. **What do you dislike about RingEX?** So far we have not found an issue, especially when compared to our old phone system. **What problems is RingEX solving and how is that benefiting you?** We were unable to answer a lot of the calls to our customer support through our older, traditional phone system. RingCentral has made this easy to use, and change as needed. **Official Response from Madi Hayford:** > Hey Jon, thank you for this outstanding review! We are thrilled to hear that RingEX is a major upgrade for your business communication. It is fantastic to know that the effortless setup, easy training, and simple onboarding of new employees have made your transition so smooth. We are especially proud that the calling queue features have helped you significantly improve your customer support and eliminate missed calls. The Review Team would love to learn more from you about your experience with us; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Jon! ### 39. My experience with ring has expanded the possible contact with my customers and prospects. **Rating:** 4.5/5.0 stars **Reviewed by:** Emma S. | Licensed Insurance Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about RingEX?** I like the most about ring the ability to call from different numbers in order to reach more clients and to receive direct calls in a simple and organized manner. It is super easy to include in my daily outbound calling schedule and it greatly increases contact. It has quickly become a necessary part of daily operation here in the office. Whether a customer is trying to reach sales or customer service, or a specific team member, Ring has made it an easy process. **What do you dislike about RingEX?** Something I don't like about ring is that when I decline to answer a call it will stop for a few seconds, but continue to ring until the caller hangs up. **What problems is RingEX solving and how is that benefiting you?** Ring solves the problem of calling customers from unknown numbers. It is easier to get in contact with cutomers who have their phone on do not disturb and for customers whose phones are sensitive to out of area numbers. My contact with daily customers and leads has doubled since implementing Ring into my daily schedule. **Official Response from Madi Hayford:** > Hey Emma, thank you for your thoughtful feedback! We are pleased to hear how RingEX helps streamline your outreach and improve customer and prospect engagement, especially with outbound calling and team connectivity. We also appreciate you pointing out the experience around declined calls. Your insight helps us identify opportunities for improvement. The Review Team would love to hear more from you; to share more about your experience, please reference this review and email us directly at review@ringcentral.com. We are proud to be a part of your daily operations and look forward to supporting and empowering your continued success! ### 40. Exceptional Support and User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rich W. | Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about RingEX?** Admin portal is well designed, online support is more complete and accurate than most, phone support is excellent. Our users seem to be able to use the mobile app with little or no assistance. **What do you dislike about RingEX?** For someone like me with little or no experience in telephony it can be quite confusing. Terminology in unfamiliar. **What problems is RingEX solving and how is that benefiting you?** Communication between our 40 franchises and between them and their various customers. **Official Response from Madi Hayford:** > Hey Rich, it is wonderful to hear that your transition to RingEX has been so smooth, especially across 40 franchises! We are glad that your team has found the mobile app easy to use and that our support team has been there to help whenever needed. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral, Rich! ### 41. Reliable Service and Outstanding Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jae Yeon L. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about RingEX?** Reliable service with great customer service. **What do you dislike about RingEX?** Pricing. I think pricing is little high compared to other service provider **What problems is RingEX solving and how is that benefiting you?** First, it solves the issue of app overload. Instead of juggling separate apps for calls, messages, and video meetings, RingEX consolidates everything into one interface. This streamlines my workflow and allows me to collaborate without constant context switching. Second, it solves the inefficiency of manual note-taking. With RingSense AI, the platform automatically generates summaries and action items from my calls. This benefits me directly by allowing me to focus 100% on the conversation, knowing that the key details are being captured accurately. Ultimately, it saves me time on administrative tasks and lets me focus on high-value work. **Official Response from Madi Hayford:** > Hey Jae, thank you for your valuable feedback! We are thrilled to hear that you find RingEX a reliable service with great customer support. It is wonderful that RingEX is solving key problems by consolidating your apps and that RingSense AI saves you significant time by automatically generating summaries and action items! We understand your concern regarding pricing compared to other providers, and we would be happy to help ensure you are maximizing the value of all included features. To continue the conversation, or to share more details about your experience, please reference this review and email the Review Team directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Jae! ### 42. Great Phone System Solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Wynter P. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about RingEX?** No hardware needed, great customer support, and easy to navigate. The implementation process was a breeze. The team got us up and running quickly, and porting over all our existing numbers was very easy and quick with very little to no interruption to the workday. With 1 phone system for the whole team, whether they work remotely at home, out in the field, or here in the office, transferring calls is as easy as typing a few keystrokes, and it's off. **What do you dislike about RingEX?** Sometimes there are too many options to fulfill a need, and I lose track of where I can make adjustments. **What problems is RingEX solving and how is that benefiting you?** Connects all users in one integrated phone system and makes it easy to record and track calls through the Admin dashboard. **Official Response from Madi Hayford:** > Hey Wynter, thank you for your amazing review and for highlighting your experience with RingEX! The Review Team is thrilled that the implementation process was seamless and that our system supports your team in the office, remote, and out in the field. It is excellent that features like easy number porting and call transferring add such value to your daily operations. We also appreciate your feedback about the platform’s depth. With so many features designed to support flexibility and scale, we understand that navigating can sometimes feel like a lot. If you need guidance or would like to share more about your experience, please email us at review@ringcentral.com. Thanks again for choosing RingCentral and for being part of our community! ### 43. User-Friendly UI and Great Support, Minor Annoyances **Rating:** 4.5/5.0 stars **Reviewed by:** Sanath S. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about RingEX?** UI is very good, user friendly. Easily manageable. Support team is good as well. **What do you dislike about RingEX?** The size of dail pad. Why it needs to be this big? It becomes a bit difficult to navigate on your website. **What problems is RingEX solving and how is that benefiting you?** Having fax, call, and video features all integrated in one platform is very convenient. **Official Response from Madi Hayford:** > Hey Sanath, thank you for taking the time to leave a review and share your experience with RingEX. We sincerely appreciate your positive feedback regarding our user-friendly UI and the quality of our Support team. It is our goal to make unified communications easy and effective, so it is great to hear that the all-in-one platform for fax, call, and video is proving to be convenient and manageable for your needs! The Review Team would love to continue the conversation; please reference this review and email us directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, submit ideas, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Sanath! ### 44. Effortless Setup and Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle B. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about RingEX?** Setting up and using it is straightforward, and I have never experienced any issues with dropped calls. If a problem does arise, their support team is excellent to work with and always resolves issues quickly and efficiently. **What do you dislike about RingEX?** We have been using the product for some time now and have not encountered any problems or found anything we dislike about it. **What problems is RingEX solving and how is that benefiting you?** The SMS feature makes it easy for us to quickly connect with a large number of customers. **Official Response from Madi Hayford:** > Thank you for this wonderful review! We are thrilled to hear that RingEX's setup and use are straightforward and that you have never experienced dropped calls. It is fantastic that our Support Team resolves any issues quickly and efficiently, and that the SMS feature makes it easy for you to connect with your customers. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Kyle! ### 45. New Implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Stuart H. | IT Support, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about RingEX?** The implementation team did a great job of helping us switch from our old on premises PBX. We're really excited about the opportunities that RingCentral opens us up to. They have been quick to respond to any tickets we submit. Our employees learned the system quickly and use it consistently throughout the day. **What do you dislike about RingEX?** The ONLY bad thing I can say is that RingCentral needs to expand their training department. The backlog for booking live training sessions is a month and a half out. Other than that, there hasn't been any major issues. The few things that we've come across we have submitted to the ideas for improvement section of their site. **What problems is RingEX solving and how is that benefiting you?** The main reason we switched was to keep our phone system up through all of our sites, even during emergencies. Hurricane Helene took down our main site, so phones went down company wide because of our old PBX. **Official Response from Madi Hayford:** > Stuart, thank you for your thoughtful and detailed review! We are pleased to hear that your implementation went smoothly and that your team has adapted quickly to RingEX. Knowing our Support Team and platform reliability help you stay connected across all your sites is fantastic! We also appreciate your feedback on training availability; your input helps guide improvements. If you are interested in continuing the conversation and sharing more about your experience, please email the Review Team directly at review@ringcentral.com. We would love to hear more from you about your experience with our products and service! We appreciate you for choosing RingCentral, Stuart! ### 46. Efficient Call Handling with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Management A. **Reviewed Date:** December 16, 2025 **What do you like best about RingEX?** I like the efficiency and the reporting tabs in RingEX, as they make it easy to see when our phone lines are busiest and who was working during those times. The initial setup was easy, which I appreciate. **What do you dislike about RingEX?** I'm not able to answer calls coming in without disconnecting the current call. If I could answer an incoming call and put it on hold without leaving the current call, that would change the game. **What problems is RingEX solving and how is that benefiting you?** RingEX helps manage incoming problems and booking solutions efficiently, and the reporting tabs let us see when our phone lines are busiest and who was working then. **Official Response from Madi Hayford:** > The Review Team appreciates your fantastic feedback! We are happy to hear that our reporting tabs and easy setup have provided you with the efficiency and insight needed to manage your phone lines effectively. For your convenience, we have included a link below that explains how to handle multiple calls; we hope this helps! The Review Team would love the opportunity to learn more about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer! ### 47. Seamless VoIP for Healthcare with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Juan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about RingEX?** I really like RingEX's availability on different devices and the seamless user experience it offers across them. I also appreciate the great support from the tech reps and the service provided by the account manager. The initial setup was easy and quick. **What do you dislike about RingEX?** sometimes if the internet is not good, the access to RingEX functions is limited **What problems is RingEX solving and how is that benefiting you?** RingEX solves communication issues with clients and team members. **Official Response from Madi Hayford:** > Thank you for your fantastic review, Juan! We are pleased to hear that RingEX is providing the seamless, multi-device experience your healthcare practice needs. It is rewarding to know that our Account Management and Support teams have been there to ensure your setup was quick and easy; we understand that in healthcare, every second of uptime counts. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. ### 48. Empowered Communication with Customizable Dashboards **Rating:** 5.0/5.0 stars **Reviewed by:** Hayes J. **Reviewed Date:** December 16, 2025 **What do you like best about RingEX?** I love the ability to create dashboards that allow us to keep up with our different call queues. Building call queues is a game changer because it allows us to create exactly what we need anytime. The implementation was great, and everyone was responsive and helped with all of our needs. **What do you dislike about RingEX?** I wish there was more space in each call queue for more members. Allow more associates to be added to each queue. **What problems is RingEX solving and how is that benefiting you?** I use RingEX to customize and pull important data, create dashboards for call queues, and build call queues tailored to our needs. **Official Response from Madi Hayford:** > Hey Hayes, thank you for providing us with your valued feedback! We are delighted to hear that building customizable dashboards and call queues has been a game changer for your team and that our implementation process was responsive to your needs. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Hayes! ### 49. Efficient Call Management, Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Meghan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about RingEX?** I really like the customer service from RingEX. When I call them, they are more than willing to help me and brainstorm additional solutions to the problems that I have. **What do you dislike about RingEX?** Sometimes connectivity can be an issue when not on Wi-Fi. **What problems is RingEX solving and how is that benefiting you?** RingEX decreases our need for extra staff and facilitates transcribed messages, allowing us to keep working while reading them. **Official Response from Madi Hayford:** > Hey Meghan, thank you for the fantastic review! We are glad to hear that our Support Team has been a valuable partner in helping you brainstorm solutions for your business. It is also great to know that RingEX is helping you scale more efficiently. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Meghan! ### 50. RingCentral is the GOAT **Rating:** 5.0/5.0 stars **Reviewed by:** Chris W. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about RingEX?** As the IT Director, onboarding and offboarding users requiring a company phone number is simple and fast. Coming from an IPC system, RingCentral almost feels like cheating. The basic feature set for the cost is amazing. Support is always helpful. **What do you dislike about RingEX?** After 2 years finding things in the admin UI still takes several attempts to find. **What problems is RingEX solving and how is that benefiting you?** Call recording. Our previous phone system required a 3rd party for call recording and it there was a per line fee. Every call inbound and outbound is now recorded and is part of the base service. Its allowed us to review calls for our call center and to resolve customer disputes. **Official Response from Madi Hayford:** > Hey Chris, thank you for your fantastic review! We love hearing how easy onboarding and offboarding are for your team and that features like call recording add real value to your operations. It is also great to know our Support Team has been helpful along the way! The Review Team would love the opportunity to learn more from you. If you are interested in continuing the conversation, please reference this review and email us directly at review@ringcentral.com. We look forward to continuing to support you and your success. Thank you for being a loyal RingCentral customer, Chris! ## RingEX Discussions - [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) - 1 comment, 1 upvote - [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) - 2 comments, 1 upvote - [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) - 1 comment, 1 upvote - [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) - 1 comment, 1 upvote - [Is there a free trial for RingCentral Office?](https://www.g2.com/discussions/4544-ringcentral-free-trial) - 1 comment, 1 upvote - [View RingEX pricing details and edition comparison](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778227&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+17%3A40%3A04+-0500&secure%5Bsession_id%5D=bc361790-444a-4d20-bb4a-975840c9a4de&secure%5Btoken%5D=53eb2fdadb5732169019c360de4aab5f284213ee30ae73ad156c60877d7de009&format=llm_user) ## RingEX Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [Beetexting](https://www.g2.com/products/beetexting/reviews) - [blueButler](https://www.g2.com/products/bluebutler/reviews) - [Box](https://www.g2.com/products/box/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Clio Manage](https://www.g2.com/products/clio-clio-manage/reviews) - [Compass CRM](https://www.g2.com/products/compass-crm/reviews) - [Crelate](https://www.g2.com/products/crelate/reviews) - [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews) - [Drive Uploader](https://www.g2.com/products/drive-uploader/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [eAgent](https://www.g2.com/products/eagent/reviews) - [Friday CRM](https://www.g2.com/products/friday-crm/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [LeadManager](https://www.g2.com/products/lead-manager-leadmanager/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Redtail Technology](https://www.g2.com/products/redtail-technology/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Simple Poll](https://www.g2.com/products/simple-poll/reviews) - [Streamline](https://www.g2.com/products/streamline-pty-ltd-streamline/reviews) - [StreamLine](https://www.g2.com/products/multitv-tech-solution-pvt-ltd-streamline/reviews) - [TOPdesk](https://www.g2.com/products/topdesk/reviews) - [WelcomeHome](https://www.g2.com/products/welcomehome/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## RingEX Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Documents** - Document Signature - Storage - Fax to Email - Document Storage - Secure Data Storage - Electronic Signature **Host Tools** - Customizable Branding - Role-based Access - Recording - Mobile Access **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration - Active Directory Integration - Third-Party Integrations - File Transfer **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts - Print Management - File Management - Invoice Management - Email Management - Compliance Management - Communication Management - Call Center Management - User Management - Email to Fax - Fax Management **Attendee Tools** - Registration - Attendee Live Chat - Polls and Surveys **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Additional Functionality** - Full Text Search - HIPAA Compliant - Audit Trail - Delivery Tracking - Multiple Format Support - Access Controls/Permissions - FoIP - Purchasing & Receiving - SMS Messaging - CRM - Whitelisting/Blacklisting - Status Tracking - Multiple User Accounts - Archiving & Retention - Encryption - Document Templates - Generative AI - Self Service Portal - Electronic Faxes - Collaboration Tools - AI Copilot - Voice Mail - Automated Routing - Reporting & Statistics - API - Alerts/Notifications - Caller ID - SSL Security - Role-Based Permissions - Activity Tracking - Monitoring - Contact Database **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Post-Event Tools** - Reporting/Analytics - Attendee Reports **Performance** - Third-Party Integrations - Compliance **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Integrations** - Social Media Integration - Third-Party Integrations **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Agentic AI - Webinar** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Electronic Hand Raising - Surveys & Feedback - On-Demand Webinars - Email Reminders - AI Copilot - Customizable Templates - Content Management - Social Promotion - Audience Engagement - Presentation Streaming - Contact Management - Quizzes - Video Support - User Management - Real-Time Data - Alerts/Notifications - Breakout Rooms - Video Conferencing - Event Management - Polls/Voting - API - File Sharing - Calendar Management - Screen Sharing - Generative AI - Registration Management - Engagement Tracking - Q&A Management - Multi hosts - Event Scheduling - CRM - Document Storage - Whiteboard - Activity Dashboard - Two-Way Audio & Video - Meeting Management - Video Streaming **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top RingEX Alternatives - 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