1. [Home](https://www.g2.com/) 2. ... 3. [VoIP Providers](https://www.g2.com/categories/voip-providers) 4. [RingEX Discussions](https://www.g2.com/products/ringex/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") ![Reward for good RingEX reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/37303/medal.svg "Reward for good RingEX reviews") ](/products/ringex/reviews) [ RingEX ](/products/ringex/reviews) (1,403)4.2/5 WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. Show More * * * ### 68 Discussions ### 58 Participants ### 48.0 Nps Score Already have RingEX? ### All RingEX Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") G2 Verified User in Computer Software • over 9 years ago Posted by RingEX Posted by RingEX More Options - [ # Is there a free trial for RingCentral Office? ](/discussions/4544-ringcentral-free-trial) RingCentral Free Trial [ UCaaS Software ](https://www.g2.com/tags/ucaas-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ VoIP Providers ](https://www.g2.com/tags/voip-providers) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+RingEX+questions+and+get+answers+from+expert+users+in+our+RingEX+Discussions+section.&title=RingEX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringex%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=RingEX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringex%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringex%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=RingEX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringex%2Fdiscuss%3Fpage%3D2%0aAsk+RingEX+questions+and+get+answers+from+expert+users+in+our+RingEX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=RingEX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringex%2Fdiscuss%3Fpage%3D2%0aAsk+RingEX+questions+and+get+answers+from+expert+users+in+our+RingEX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") G2 Verified User in Computer Software • over 9 years ago Posted by RingEX Posted by RingEX More Options - [ # How much does RingCentral Office cost? ](/discussions/4543-ringcentral-cost) RingCentral Cost [ UCaaS Software ](https://www.g2.com/tags/ucaas-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ VoIP Providers ](https://www.g2.com/tags/voip-providers) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+RingEX+questions+and+get+answers+from+expert+users+in+our+RingEX+Discussions+section.&title=RingEX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringex%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=RingEX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringex%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringex%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=RingEX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringex%2Fdiscuss%3Fpage%3D2%0aAsk+RingEX+questions+and+get+answers+from+expert+users+in+our+RingEX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=RingEX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringex%2Fdiscuss%3Fpage%3D2%0aAsk+RingEX+questions+and+get+answers+from+expert+users+in+our+RingEX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 6 years ago More Options - [ # Can I auto-redirect a customer waiting in a queue to a manager with a dial number? ](/discussions/29489-can-i-auto-redirect-a-customer-waiting-in-a-queue-to-a-manager-with-a-dial-number) When a customer is waiting in a queue for longer than 5 minutes is it possible to redirect a customer to a manager for example "refund" via a keypad selection? [ UCaaS Software ](https://www.g2.com/tags/ucaas-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ VoIP Providers ](https://www.g2.com/tags/voip-providers) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+RingEX+questions+and+get+answers+from+expert+users+in+our+RingEX+Discussions+section.&title=RingEX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringex%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=RingEX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringex%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringex%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=RingEX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringex%2Fdiscuss%3Fpage%3D2%0aAsk+RingEX+questions+and+get+answers+from+expert+users+in+our+RingEX+Discussions+section.) 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Answer a few questions to help the RingEX community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringex%2Fdiscuss%3Fpage%3D2%26small_ask%3Dringex) No ## Top Contributors in RingEX 1 ![Rene Carlo B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rene Carlo B.") RB Loading... ### [Rene Carlo B.](https://www.g2.com/users/ad9a275f-3aa4-4ff5-ba0e-1b4f678651dd "Rene Carlo B.") Sr. Affiliate Marketing 5 pts 2 ![Ring C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ring C.") RC Loading... ### [Ring C.](https://www.g2.com/users/b6fca113-50df-42ee-ad62-30a5d6aee701 "Ring C.") 1 pt 3 ![Brianna C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brianna C.") BC Loading... ### [Brianna C.](https://www.g2.com/users/9adff752-3df6-4160-9d2c-c2caea40ce75 "Brianna C.") Insurance Agent 1 pt 4 ![Amit G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amit G.") AG Loading... ### [Amit G.](https://www.g2.com/users/6337529a-a354-4858-a960-b12d7894d68b "Amit G.") D 1 pt 5 JM Loading... ### [Jessica M.](https://www.g2.com/users/c51ce355-b80d-4af3-818d-436671368b0e "Jessica M.") Lead paralegal / Office Manager 1 pt