IW
Irene W.
"Seamless Communication, Exceptional Support"
5/5
What do you like best about RingCX?

I like RingCX's customer engagement features, which connect everything and even allow me to communicate with my team through messages. This real-time connectivity helps us address customer questions effectively and ensures we provide accurate answers. I also found the initial setup to be pretty easy and appreciated the great support provided during the process. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

No dislikes Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX
Edit edit

Thank you for the exceptional review! We are thrilled to hear that RingCX helps you and your team thrive through real-time connectivity and seamless customer engagement. It is wonderful to know that the integration of calls, messages, and appointment confirmations into a single platform is providing the accuracy and speed your team needs to serve your customers effectively. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you choosing RingCentral!

Dave D.
DD
Dave D.
President and Owner
Small-Business (50 or fewer emp.)
"Superior Service with Excellent Sound and Visual Quality"
5/5
What do you like best about RingCX?

Superior service, quality of sound and visual quality Review collected by and hosted on G2.com.

What do you dislike about RingCX?

Cannot think of anything at this time!!!!! Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX
Edit edit

Thank you for your review! We are thrilled to hear that you are enjoying the superior sound and visual quality of RingCX. We know that clear communication is the foundation of building trust, and we are glad our platform helps you foster quality connections with both your team members and your customers. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you for being a loyal RingCentral customer, Dave!

Arielle J.
AJ
Arielle J.
Client Services
Small-Business (50 or fewer emp.)
"Great AI Notetaking and Action Plans, but Call Quality Needs Improvement"
4/5
What do you like best about RingCX?

I really appreciate the AI notetaking feature, especially how it provides a summary and action plan tailored for each participant on the call. This makes follow-ups much easier and ensures everyone knows their next steps. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

The quality of the call service is spotty Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX
Edit edit

Hey Arielle, thank you for sharing your experience! We are glad to hear that RingCX’s AI notetaking and action plan features help streamline your follow-ups. The Review Team would love to continue the conversation; please reference this review and email us at review@ringcentral.com with more information so we can learn more from you and help improve your experience in any way we can.

We appreciate you for being a loyal RingCentral customer, Arielle!

Gabriela G.
GG
Gabriela G.
Licensed P&C Agent
Small-Business (50 or fewer emp.)
"Works for it's purpose."
5/5
What do you like best about RingCX?

I like that it is easy to use and it has a red notice when there is a missed call or chat. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

I dislike that I'm not able to send pictures unless my owner has configured something on her side. So, I'm able to see pictures that are sent by my coworkers but I'm not able to send pictures. Also, this might have been corrected but if there's a missed voicemail and I delete it without actually listening to it, it stays red. We get the voicemails forwarded so sometimes, I don't need to listen to them through the app. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX
Edit edit

Hey Gabriela, thank you for sharing your experience with RingCX and highlighting both what is working well and where we can improve. It is great to hear that the platform helps you stay connected with your coworkers while working from home. We also appreciate your feedback on picture sharing and voicemail notifications; insights like these help us refine the product. If you are interested in sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com with more information; we would love to hear more from you.

Thank you for being a loyal RingCentral customer, Gabriela!

Stacy R.
SR
Stacy R.
Business Development Manager
Small-Business (50 or fewer emp.)
"I love that it does calls, texts and chats."
5/5
What do you like best about RingCX?

It helps that you can change your number to decrees the chance of clients thinking you are spam. It is also nice how you can chat with your co-workers and the text ability to clients that do not like to talk on the phone, is a very nice option. It also records everything so you never have to worry about people claiming things that never happened, but also keeps you on your toes, and keeps you staying very professional, and not becoming complacent. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

The only thing is the announcing of the call being recorded can result in more hangups. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX
Edit edit

Thank you for sharing your experience with RingCX, Stacy! We are pleased to hear how the platform’s voice, text, and chat capabilities are helping you stay connected and productive, especially across international teams. It is excellent that number flexibility, internal chat, and call recording features support your workflow and professionalism. If you are interested in sharing more about your experience, please email the Review Team at review@ringcentral.com.

Thanks again for choosing RingCentral and taking the time to review us!

Jithin J.
JJ
Jithin J.
Lead - Customer Success Data Analysis and Process Insights
Mid-Market (51-1000 emp.)
"Straightforward Setup and the Best Communication Provider I’ve Used"
5/5
What do you like best about RingCX?

The configuration is straightforward, and it’s the best communication provider I’ve ever used. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

Sometimes the reports have bugs, which makes things difficult for the data team. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX
Edit edit

Jithin, thank you for the incredible feedback! We are honored to be named the best communication provider you have used, and we are so glad that our straightforward setup has helped centralize your multi-team communications. We want to make sure your data team has confidence in our analytics. If you have a specific report that is not pulling correctly, please reach out to our Support Team or please reference this review and email the Review Team at review@ringcentral.com with more details so we can escalate. You can also use the "Report an Issue" feature directly in the RingCX Analytics dashboard. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you being a loyal RingCentral customer, Jithin!

See how RingCX improved
Maria B.
MB
Maria B.
Customer Service Agent
Small-Business (50 or fewer emp.)
"Boosts Productivity and Keeps Reports on Track"
5/5
What do you like best about RingCX?

It helps keep the reports in check and assists with productivity. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

It could be a little bit more organized. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX
Edit edit

Hey Maria, thank you for your valuable feedback! We are thrilled to hear that RingCX successfully boosts your productivity and aids the crucial management of your reports. We appreciate your candid comment that the platform could be a little bit more organized; we are dedicated to providing an intuitive user experience. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Thank you again for choosing RingCentral, Maria!

Nicole A.
NA
Nicole A.
Head Of Operations
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Incredibly Easy App Experience"
5/5
What do you like best about RingCX?

How easy the app is to use!!! My comopany loves to use it! Review collected by and hosted on G2.com.

What do you dislike about RingCX?

connection and wifi issues. We do have some drop calls often. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX
Edit edit

Thank you for the fantastic review! We are excited to hear that your company loves using RingCX and that it has helped significantly reduce your phone bill. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer, Nicole!

See how RingCX improved
AC
Aldis C.
Sr. Executive
Mid-Market (51-1000 emp.)
"One of the easiest and effective tools for staffing agencies"
5/5
What do you like best about RingCX?

The most helpful part of RingCX is its ease of use and it help us to easily implement all the features and integration with other tools of agency. It's friendly interface makes us to use frequently and effectively. One of the best part about RingCX is their customer support which is always available to solve issues in no time. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

As far as I used RingCX, I don't find any issues sometimes chats gets deleted. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX
Edit edit

Thank you for your thoughtful review, Aldis! We are pleased that RingCX has been a helpful and effective tool for your staffing agency, especially in simplifying integrations and supporting your team’s day-to-day communications. We are also glad to hear that our Support Team has made a positive impact. If you are interested in sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com.

We appreciate you for choosing RingCentral!

Verified User in Construction
AC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Great mobile + desktop access, but switching between Ring CX and phone can be tricky"
3.5/5
What do you like best about RingCX?

I like the availability of using my mobile phone and the app on desktop Review collected by and hosted on G2.com.

What do you dislike about RingCX?

Sometimes I am not able to toggle between Ring CX and my mobile phone to get phone#'s or other info when I am on the phone Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX
Edit edit

Thank you for your feedback! We are glad to hear you are enjoying the flexibility of using RingCX across both your mobile device and desktop app. We are committed to making the transition between your devices and your data as seamless as possible. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Thank you for choosing RingCentral!