Krishna S.
KS
Krishna S.
Assistant Manager
Small-Business (50 or fewer emp.)
"Easy-to-Use, Reliable Calls—With a Learning Curve and Limited Reporting Flexibility"
3.5/5
What do you like best about RingCX?

I like its easy-to-use interface, reliable call quality ,and the way it keeps customer interaction organized in one place Review collected by and hosted on G2.com.

What do you dislike about RingCX?

Some Features take time to learn, and the reporting options could be more flexible Review collected by and hosted on G2.com.

JH
Jane H.
Marketing Analyst
Information Technology and Services
Mid-Market (51-1000 emp.)
"Easy-to-Use, All-in-One Customer Communication with Real-Time Insights"
5/5
What do you like best about RingCX?

I like that it is easy to use this platform to text, call and engage customers from one point. It is easy to deploy on both web browsers and mobile phone. RingCX provides real-time insights that streamlines decision making on marketing strategies. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

Working with RingCX is flexible for new users and it is the best platform for communication that I have come across. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX
Edit edit

Hey Jane, thank you for your fantastic feedback! It is wonderful that RingCX provides an easy-to-use, centralized environment that simplifies texting, calling, and interacting with stakeholders from a single workspace. We are also pleased to know that our browser extensions and mobile structures accommodate your remote operations smoothly, and that our real-time analytics dashboards are successfully driving your team's strategic marketing decisions and onboarding processes. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you being a loyal RingCentral customer, Jane!

DH
Donna H.
Mid-Market (51-1000 emp.)
"Empowers Call Center with Efficient Queue Management"
4.5/5
What do you like best about RingCX?

I really like the activity reports and transaction reports offered by RingCX. The variety of different reporting options is great because reporting tells a story of the agent and helps them structure their day effectively. I appreciate the ability to create my own reports and not just rely on the canned reports provided. The instructions to set up reports are pretty easy, which makes it convenient for users. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

One of the things that can be improved is the way that the agents sign in to activate the screen capture. They have to go through a process that clicks each screen they have in front of them, and it does take a little bit of time. There are some issues with a call coming in while they're actually activating that piece. But once they complete that, things work well throughout the day. But that would be something that would be very helpful and would shave a couple of minutes off of their time off the phone. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX
Edit edit

Hey Donna, thank you for your amazing review and feedback! It is great to hear how RingCX helps your call center manage queues and leverage custom reporting to tell your agents' stories. We appreciate you highlighting the ease of setting up these reports to help your team structure their day effectively. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you for being a loyal RingCentral customer, Donna!

See how RingCX improved
Ayan K.
AK
Ayan K.
Graphic Designer & AI Specialist
Graphic Design
Small-Business (50 or fewer emp.)
"RingCX Makes Customer Calls Easy and Organized"
4/5
What do you like best about RingCX?

i like how easy ringcx is to use. the interface is clean, and it makes handling customer calls and conversations much more organized. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

sometime it feels a bit slow and a few settings take longer to find than they should it could also have more customization options. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX
Edit edit

It is fantastic to know that you find RingCX so clean and easy to use, Ayan! It is great to hear that having all your customer calls and conversations organized in a single, centralized hub clearly streamlines your customer support, helping your team save valuable time and respond to inquiries much faster. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Ayan, thank you for choosing RingCentral!

See how RingCX improved
CT
Coulter T.
Project Coordinator
Mid-Market (51-1000 emp.)
"Flexible Web & Phone Access with Helpful Monthly Webinars"
4/5
What do you like best about RingCX?

This is the second law firm I’ve worked for that uses Ring Central, and I appreciate that the app is easy to access both on the web and on my phone. RingCX seems to have more functions than we currently use, but it still works well for what we need day to day. I also really like the monthly webinars that walk through new updates and features.

Overall, I like that RingCX is consistently improving and adding AI into its functionality. I honestly haven’t run into any real downsides that impact how it works. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

The only downside is having to use my personal phone for work-related calls. Is there a way to turn off notifications during non-work hours? Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX
Edit edit

It is fantastic to hear that this is your second law firm using RingCentral! We truly value that kind of long-term trust. We are also glad to hear that our monthly webinars are helping you and your team stay ahead of the curve with our latest AI features. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Thank you for choosing RingCentral and for being a loyal customer!

CL
Christine L.
Operations Supervisor
Small-Business (50 or fewer emp.)
"Ring Central Makes Finding Reports and Info Effortless"
4/5
What do you like best about RingCX?

It’s easy to find the information and reports I need. Using Ring Central is also very, very easy. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

The thing I like least about this app is that, as a user, there aren’t many options for how calls come through to me. There also aren’t many ringtone choices for different types of calls. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX
Edit edit

Hi Christine, thank you for your wonderful review! We are proud to hear that RingCX provides a more reliable, outage-free experience for you and your clients. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Thank you for choosing RingCentral to empower your business communications, Christine!

Sanit S.
SS
Sanit S.
Digital Marketing Intern
Enterprise (> 1000 emp.)
"Intuitive Omnichannel Support That Boosts Agent Productivity"
5/5
What do you like best about RingCX?

easy to use, has a clean interface, and makes it simple to manage customer conversations. The call quality is reliable, and the reporting features help track team performance efficiently Review collected by and hosted on G2.com.

What do you dislike about RingCX?

The reporting customization could be more flexible, and occasional delays while loading dashboards can slow down the workflow. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX
Edit edit

It is wonderful to hear that RingCX is delivering a clean, reliable, and effective experience for your team! We are proud that you find the platform intuitive and easy to navigate. It is fantastic that reliable call quality, simplified conversation management, and core reporting tools are helping boost your team's overall productivity and elevate the customer experience. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer, Sanit!

See how RingCX improved
Robelyn (Abby) L.
RL
Robelyn (Abby) L.
patient services
Small-Business (50 or fewer emp.)
"Great Experience"
5/5
What do you like best about RingCX?

Unified experience: voice, chat, digital channels, and CRM integrations all in one place

Fast to deploy and easy to use for agents and admins (huge win)

Strong real-time insights that actually help supervisors act in the moment

Built on RingCentral’s reliability, so it scales well and just works Review collected by and hosted on G2.com.

What do you dislike about RingCX?

Customization limitations — For highly specific call-flow or rule configurations, the tools can feel less flexible than some legacy CCaaS platforms.

Some advanced features are still evolving — Particularly around AI-powered automation and workforce optimization compared to very mature contact-center suites.

Reporting depth — While solid overall, deeply custom or granular analytics sometimes require creative workarounds.

Ecosystem dependency — RingCX works best when you’re fully within the RingCentral ecosystem; mixed platforms can reduce value.

Learning curve for power users — Though user-friendly overall, mastering all features (especially admin tooling) takes time.

If you want, I can tailor this to specific roles (e.g., agents vs. supervisors vs. IT admins)! Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX
Edit edit

Thank you for your balanced and insightful feedback! We are thrilled that RingCX is delivering on its promise of a reliable unified agent experience and providing the real-time insights your supervisors need to lead effectively. Hearing that our deployment speed was a huge win for your team is exactly the feedback we love to see. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you for being a loyal RingCentral customer, Abby!

JL
Jaclyn L.
"Seamless Switching and Enhanced Flexibility with RingCX"
5/5
What do you like best about RingCX?

I love that RingCX is easier to use than Microsoft Teams, with fewer dropped calls and clearer voicemails. I appreciate the flexibility of using it on any device, as long as we can log into our account. There's no need for a physical phone; it can be used just over the web via a headset. This is particularly valuable for myself and others in my department who work from home or on the go, as it ensures no missed calls on tablets, laptops, or cell phones. The setup was easy and quick, with little to no hassle. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

About the only thing that I don't like is having to confirm my 911 location each time log into my desktop here at work when the unit has moved. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX
Edit edit

Hey Jaclyn, thank you for the fantastic review! We are so glad to hear that RingCX is providing you with the clarity and flexibility you need, especially the ability to switch between devices seamlessly without being tied to a physical desk phone. It is also great to know you are finding it easier to navigate and use compared to your previous solution. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you for choosing RingCentral, Jaclyn!

Javier P.
JP
Javier P.
Office Manager
Accounting
Small-Business (50 or fewer emp.)
"Reliable and Efficient Call Management"
5/5
What do you like best about RingCX?

I think RingCX has been pretty reliable with no significant issues. It's great that we can see all the activity clearly. Everyone in our office has been able to work with it pretty well. Having consistency makes our jobs a lot easier without worrying about calls dropping or missed calls. Knowing that every time we are talking with our clients, we can trust the call's stability is big for us. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

Maybe the onboarding process took a while to fully implement. Setting up all the phones and buttons took time and required many calls to RingCentral customer support. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX
Edit edit

Thank you for your review, Javier! We are pleased to hear that RingCX provides your office with the stability and visibility needed to manage high call volumes and connect with new clients confidently. Knowing that our platform helps your team work together seamlessly, whether remote or in the office, is exactly what we strive for. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you for choosing RingCentral, Javier!