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UI

Verified User in Internet

Mid-Market (51-1000 emp.)

7/28/2026

"Modern Cloud Contact Centre with AI Routing and Seamless CRM Integration"

4/5

What do you like best about RingCX?

It provides a modern, cloud-based contact centre platform that’s straightforward to deploy and manage. Its omni channel support, AI-powered routing, real-time analytics, and smooth integration with CRM systems enable agents to respond faster and deliver more personalised customer service, while also boosting overall team productivity. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

The reporting and dashboard customisation could be more flexible, especially for organisations with complex reporting requirements. Some of the more advanced AI and workforce management features are only available in higher-tier plans, and setting up more sophisticated routing workflows can take time for new administrators to configure and get comfortable with. Review collected by and hosted on G2.com.

What problems is RingCX solving and how is that benefiting you?

It centralises customer interactions across voice, chat, email, SMS, and other digital channels in a single platform. By bringing everything together, it helps agents work more efficiently, reduces response times, and improves the overall customer experience. It also gives supervisors real-time visibility into contact centre performance, which supports faster, better-informed operational decisions. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Thank you for taking the time to share your awesome review! We are pleased to hear that RingCX is serving as a modern contact center solution for your team with omnichannel support, AI-powered routing, real-time analytics, and seamless CRM integrations. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you choosing RingCentral to help empower your business communication needs!

AP

Abhi P.

Senior Digital Marketing Executive

Information Technology and Services

Mid-Market (51-1000 emp.)

7/24/2026

"Imrpve customer experience management with RingCX"

4.5/5

What do you like best about RingCX?

I use RingCX to manage customer interactions across voice and digital channels, helping us respond faster and deliver a more consistent customer experience. It gives our team better visibility into customer conversations and agent performance. I like its AI-powered agent assistance, omnichannel support, and easy CRM integrations. The AI assistance helps our team handle customer queries more efficiently, while the omnichannel support keeps all the conversations in one place. The CRM integration automatically brings customer information into one workspace, reducing manual effort and helping our team provide faster, more personalized support. I was impressed by the intuitive interface, strong AI-powered features, built-in omnichannel support, and smooth CRM integrations that fit our team workflow. Plus, the initial setup was very easy with a smooth onboarding process and easy configuration. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

The platform is very easy to use, but I would like to see more advanced features for reporting dashboard customization and a few more options to personalize the dashboard for different team needs. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Hey Abhi, we appreciate your detailed feedback! We are proud that RingCX helps you manage customer interactions effectively across channels with AI-powered agent assistance, omnichannel support, and CRM integrations. It is great to know that the initial setup and onboarding process were smooth for your team. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer, Abhi!

See how RingCX improved

CB

Cole B.

Contact Center Operations Manager

Mid-Market (51-1000 emp.)

7/13/2026

"RingCX Streamlines Call Routing and Supervision with Clear Analytics"

5/5

What do you like best about RingCX?

I appreciate how RingCX keeps customer interactions organized and easy to manage. The live queue visibility and routing options help us distribute calls more efficiently, while the supervisor tools make it simple to monitor performance without disrupting agents. The interface is clean, onboarding new team members is straightforward, and the analytics provide useful insights for improving service levels over time. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

Some of the reporting filters could be more flexible when creating custom operational reports. It would also be helpful if certain administrative settings were easier to locate, as a few advanced configurations require extra time to navigate. Review collected by and hosted on G2.com.

What problems is RingCX solving and how is that benefiting you?

Our experience with RingCX has been very positive. It has helped us streamline daily contact center operations by improving call distribution, reducing wait times, and giving supervisors better visibility into team performance. Managing agents, reviewing customer interactions, and tracking service metrics can all be done from one platform, which saves time and simplifies day to day operations. The platform has been reliable, easy for our team to adopt, and has contributed to a more consistent customer experience. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Hey Cole, thank you for your fantastic feedback! Your insights are valuable to us, and we appreciate you highlighting how our contact center capabilities impact your daily workflows. It is wonderful to hear that RingCX is helping you optimize operations by centralizing agent management, live queue distribution, and performance metrics onto a single platform. We are also proud to note that our clean interface simplifies onboarding, and that the supervisor tracking tools allow you to seamlessly evaluate service levels without disrupting agent productivity. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Thank you for being a loyal RingCentral customer, Cole!

VM

Vikash M.

Chief Marketing Manager

Small-Business (50 or fewer emp.)

7/3/2026

"Simple, All-in-One Call Management That Saves Time"

4.5/5

What do you like best about RingCX?

What I like most about RingCX is that it's simple to use and everything is available in one place. Managing customer calls is much easier, the call quality is good, and the interface is clean. It saves time and makes daily work more smooth. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

One thing I don't like is that some features take a bit of time to understand, especially if you're using the platform for the first time. Apart from that, the overall experience has been good. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Hi Vikash, thank you for your amazing insights! It is wonderful to hear that RingCX is serving your agency well as a simple, all-in-one platform, bringing your call management and customer queries into a single, clean workspace. We are pleased to note that our good call quality and consolidated system have successfully boosted your team's productivity, saving you time and reducing manual work. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you, Vikash, for being a loyal RingCentral customer!

See how RingCX improved

OP

Ola P.

Contact Center Operations Manager

Mid-Market (51-1000 emp.)

7/6/2026

"Smarter Skill-Based Call Routing That Cut Transfers and Boosted Self-Service Control"

4.5/5

What do you like best about RingCX?

Our old system couldn't tell claims inquiry from billing question so calls kept bouncing between departments and customer hated repeating themselves. Now routing rules tied to skill tags send policy renewal calls straight to agent trained for that queue. It took some trial and error to get priority order right but transfer rate dropped noticeably after. Alo I can adjust rules myself too without filing IT ticket every campaign launch. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

Reporting on routing performance could be more granular. When a call takes a longer path than expected i have to cross reference two dashboards to figure out why. Setup for complex routing trees with overlapping skills isn't intuitive too. Review collected by and hosted on G2.com.

What problems is RingCX solving and how is that benefiting you?

Misrouted calls used to hurt both customer satisfaction and agent morale. Now people get to the right specialist faster which cut down escalations and repeat calls. Also easier to onboard new agents into narrower skill queues first instead of throwing them in deep end which helped training time. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Thank you for your insights, Ola! Your perspective on using our services is valuable to us, and we appreciate you detailing how our tools impact your daily operations. It is wonderful that RingCX serves your team as an adaptable platform, allowing you to easily coordinate skill tags, priority queues, and specialized routing rules completely on your own terms. We are pleased to note that this level of control has noticeably reduced transfer rates, streamlined agent training, and helped connect your callers directly with the right department specialist. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you choosing RingCentral, Ola!

See how RingCX improved

JL

Jessica L.

Software Programmer

Small-Business (50 or fewer emp.)

7/2/2026

"Fast, Convenient Access to Customer Histories and Support Data in RingCX"

5/5

What do you like best about RingCX?

Its ability to quickly access customer interaction histories, call recordings, conversation logs, and support data ensures that the information that matters is always available exactly where it’s needed—never lost and easy to find. As a result, retrieving important details in RingCX has become fast, efficient, and genuinely convenient. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

RingCX does feel pretty expensive, but it also delivers stronger functionality overall, so I honestly don’t have much to complain about. Review collected by and hosted on G2.com.

What problems is RingCX solving and how is that benefiting you?

RingCX has helped us stay aligned with our customers and collaborate more effectively as a team. It allows us to track customer requests, review communication history, and make sure every issue is followed through to resolution. Having this level of visibility has been extremely valuable for maintaining high service standards.

The platform also supports accurate customer records and lets us access important information quickly whenever we need it. Whether we’re looking back at past interactions, assessing performance, or sharing updates with customers, RingCX makes it straightforward to retrieve details efficiently and confirm that issues have been handled successfully. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Hi Jessica, we appreciate your candid review and for breaking down how our tools impact your daily operations. It is amazing to hear that RingCX is providing fast, convenient access to your crucial customer data, ensuring that interaction histories, conversation logs, support records, and call recordings are always organized and available precisely where your team needs them. We are also proud to know that this high level of visibility has successfully elevated your service standards, helping your team stay closely aligned, collaborate more effectively, and track every request through to a successful resolution. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer, Jessica!

See how RingCX improved

TB

Tommy B.

Customer Experience and Operations Manager

Mid-Market (51-1000 emp.)

6/30/2026

"RingCX Lifesaver: Instant Order Manifests & Accurate AI Replies"

5/5

What do you like best about RingCX?

Biggest headache was disconnect between dispatch and contact centerthey didnt speak same language. RingCX custom data routing is lifesaver. When truck driver calls with ETA change, system pulls order manifest and shows on agent screen before they even say hello. Feels like software understands us. Ai reply suggestions are surprisingly accurate and cut call handling time by noticeable chunk. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

Reporting module is powerful but fiddly. Building custom report from scratch needs data analyst skills almost. I tried generating report on driver calls that missed delivery window and took too long figuring filter logic. Needs more intuitive builder or better templates for logistics. Review collected by and hosted on G2.com.

What problems is RingCX solving and how is that benefiting you?

We reduced manual data entry and errors alot. Agents used to copy-paste tracking numbers between systems and digits got dropped. Customers got wrong updates. RingCX pulls external data through apis and presents it contextually. No more double-entry. Team less stressed with angry customers and i do less damage control. My ops folks now work on proactive delivery notifications which we couldnt manage before. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Hi Tommy, we appreciate your great insights! We are thrilled to hear that RingCX’s custom data routing acts as a lifesaver for your operations, bridging the language gap between dispatch and your contact center by automatically pushing live order manifests onto your agents' screens. It is wonderful to know that our native AI reply suggestions are accurately slashing your call handling times, eliminating manual data-entry errors, and empowering your team to focus on proactive delivery notifications. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer, Tommy!

See how RingCX improved

TS

Tina S.

Web Designing

Mid-Market (51-1000 emp.)

7/23/2026

"A Reliable Platform for Omnichannel Customer Support"

4/5

What do you like best about RingCX?

I use RingCX to manage customer interactions across multiple channels and handle support requests efficiently, delivering faster and more consistent customer experiences. I find the omnichannel support incredibly helpful as it allows me to manage customer conversations from different channels in one place, eliminating the need to switch tools. The easy-to-use interface makes it simple to track interactions and respond quickly, improving response times and maintaining a better customer experience. I also appreciate how the analytics provide useful insights to improve service quality. Additionally, the initial setup was easy to follow, which made getting started with RingCX a breeze. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

I would like to see more customizations options for dashboard and reports. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Tina, thank you for sharing your fantastic feedback! We are pleased to hear that RingCX helps you manage customer interactions across multiple channels and that the easy-to-use interface has made tracking conversations and setup a breeze. We also appreciate your feedback regarding customization options for dashboards and reports. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you choosing RingCentral, Tina!

See how RingCX improved

PP

Partha Protim P.

Product Specialist

Enterprise (> 1000 emp.)

7/19/2026

"RingCX Unifies Voice & Digital Channels with Powerful AI Tools"

4.5/5

What do you like best about RingCX?

Best thing about RingCX is its capability to unify voice and digital channels. It eliminates the need to switch between different apps/screens.

Moreover, the availability of AI tools such as AVA efficiently generates Notes, Summaries and Meeting Transcriptions.

It also uses Machine Learning Algorithms to forecast Volume which allows for resource allocation.

Then there is the AI-powered Quality Management Tool which analyzes and evaluates calls to provide a Rating score automatically. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

There is a cap on Monthly messaging especially on the SMS channel. Beyond that, companies have to bear with additional costs.

Integrating with Salesforce is not simple and requires developer support which complicates and delays implementations. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Thank you for your amazing feedback! It is fantastic to hear that RingCX is serving your organization as a powerful contact center platform, unifying your voice and digital channels to eliminate app-switching while utilizing machine learning algorithms to forecast volume and optimize resource allocation. We are pleased to note that our built-in AI capabilities, such as automated summaries, notes, and meeting transcriptions, are successfully driving team efficiency, and that the AI-powered Quality Management tools are effectively evaluating your customer service calls. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you choosing RingCentral to empower you and your business, Partha!

See how RingCX improved

AA

Areeba A.

Data Analyst

Enterprise (> 1000 emp.)

8/7/2026

"Efficient Call Management with Room for Improvement"

4/5

What do you like best about RingCX?

I use RingCX to handle customer calls and support conversations. It makes it easier to keep everything organized and respond to customers quickly. I like how easy RingCX is to use. It keeps calls organized, works reliably, and helps me respond to customers more efficiently. The setup was simple and straightforward. I was able to get started without much effort. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

Sometimes the interface feels a bit slow, and finding certain settings can take longer than expected. A simpler layout would make it even better. It would also be helpful to have faster loading times and a more organized menu to make every day quicker. Review collected by and hosted on G2.com.