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RingCentral Engage

RingCentral Engage Alternatives & Competitors

(24)4.1 out of 5

Looking for alternatives to RingCentral Engage? Tons of people want Conversational Customer Engagement Software to help with mobile user support, social collaboration features, and social network integration. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Conversational Customer Engagement Software that reviewers voted best overall compared to RingCentral Engage. Based on reviewer data you can see how RingCentral Engage stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Freshdesk, Zendesk Support Suite, Genesys Cloud, and Front are the most popular alternatives and competitors to RingCentral Engage.

Top Alternatives to RingCentral Engage

  • Freshdesk
  • Zendesk Support Suite
  • Genesys Cloud
  • Front
  • Intercom

Top 20 Alternatives & Competitors to RingCentral Engage

    #1
    #1
  1. Freshdesk

    (2,341)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with RingCentral Engage:
  2. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with RingCentral Engage:

    DM
    Tagging, SLA, Monitoring, Canned Responses, Integrated Widget, Email Forwarding, Facebook integration, great customer service, RingCentral directory automatically syncs with the Freshdesk database...Read more

    Reviewers say compared to RingCentral Engage, Freshdesk is:

    Better at support
    More usable
    #2
    #2
  3. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with RingCentral Engage:
  4. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with RingCentral Engage:

    EL
    It is used by our customer support team and it helps us address customer needs in a timely manner. We can engage with our customer from any point in the buyer journey as well as with post-purchase...Read more

    Reviewers say compared to RingCentral Engage, Zendesk Support Suite is:

    Better at support
    More expensive
    More usable
    18%   of software applications aren't well liked by teams using them.
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    #3
    #3
  5. Genesys Cloud

    (364)4.2 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with RingCentral Engage:
  6. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with RingCentral Engage:

    EH
    Speed and one stop shop for all basic features

    Reviewers say compared to RingCentral Engage, Genesys Cloud is:

    More expensive
    More usable
    #4
    #4
  7. Front

    (603)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with RingCentral Engage:
  8. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with RingCentral Engage:

    Gerald S.
    GS
    The UI is brilliant and I love the fact that we can comment without sending another email.

    Reviewers say compared to RingCentral Engage, Front is:

    Better at support
    More usable
    Better at meeting requirements
    #5
    #5
  9. Intercom

    (1,251)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with RingCentral Engage:
  10. Intercom allows you to communicate personally with every single customer.

    Categories in common with RingCentral Engage:

    Reece C.
    RC
    Intercoms most powerful feature, in my opinion, is its Bots. Being able to build flexible automated bots ensures visitors get a unique and personalised experience when visiting our website.

    Reviewers say compared to RingCentral Engage, Intercom is:

    Better at support
    More expensive
    More usable
    #6
    #6
  11. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with RingCentral Engage:
  12. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with RingCentral Engage:

    MM
    We were one of the 1st to go onto Genesys Engage cloud Our Customer Success Manager Teo is fantastic. Vey nice to have someone who is close to home. Love the new Genesys Interactions reporting...Read more

    Reviewers say compared to RingCentral Engage, Genesys Engage is:

    More expensive
    Better at support
    #7
    #7
  13. Talkdesk

    (1,149)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with RingCentral Engage:
  14. World's Leading Cloud Call Center Software

    Categories in common with RingCentral Engage:

    Donald C.
    DC
    It's hard to pick just one thing but the call Queue and Automated Call back features have helped our sales our customer support by cutting down on time returning calls. Previously people only had...Read more

    Reviewers say compared to RingCentral Engage, Talkdesk is:

    Better at support
    More expensive
    More usable
    #8
    #8
  15. Zoho Desk

    (2,665)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with RingCentral Engage:
  16. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with RingCentral Engage:

    Janeth O.
    JO
    Zoho Desk has an intuitive interface that allows any newbie to handle it quickly. This software has made us increase our productivity exponentially. The statistical reports and the general analysis...Read more

    Reviewers say compared to RingCentral Engage, Zoho Desk is:

    Better at support
    #9
    #9
  17. HubSpot Service Hub

    (519)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with RingCentral Engage:
  18. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with RingCentral Engage:

    MH
    HubSpot makes it easy to create and edit articles without stressing about being an expert with website building or formatting. It's a user-friendly system with great support. Whenever I contact...Read more

    Reviewers say compared to RingCentral Engage, HubSpot Service Hub is:

    Better at support
    More expensive
    #10
    #10
  19. NICE inContact

    (877)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with RingCentral Engage:
  20. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with RingCentral Engage:

    AE
    Able to do work anywhere, especially right now that our country in lockdown due to covid19. I was able to complete my projects for our new client and meet the scheduled implementation of their...Read more

    Reviewers say compared to RingCentral Engage, NICE inContact is:

    Better at support
    #11
    #11
  21. Podium

    (1,105)4.6 out of 5
    Optimized for quick response

    Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with RingCentral Engage:
  22. Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with RingCentral Engage:

    MP
    The backend tool is easy for my team to use and the frontend is easy for my customers to use. Win win!

    Reviewers say compared to RingCentral Engage, Podium is:

    Better at support
    More usable
    Better at meeting requirements
    #12
    #12
  23. Salesforce Digital Engagement

    (408)4.2 out of 5

    Engage customers at the right time across any digital channel — mobile messaging, web chat, social networks, and more — to provide a seamless service experience.

    Categories in common with RingCentral Engage:
  24. Engage customers at the right time across any digital channel — mobile messaging, web chat, social networks, and more — to provide a seamless service experience.

    Categories in common with RingCentral Engage:

    UE
    I like the way I can work with my clients through this software.

    Reviewers say compared to RingCentral Engage, Salesforce Digital Engagement is:

    More expensive
    Better at support
    #13
    #13
  25. LiveAgent

    (1,308)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with RingCentral Engage:
  26. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with RingCentral Engage:

    AC
    A great alternative to Zendesk, fast implementation and really easy to use. I also like the chat animation while waiting. Overall I have been using it for less than a week, but I am really...Read more

    Reviewers say compared to RingCentral Engage, LiveAgent is:

    Better at support
    More usable
    Better at meeting requirements
    #14
    #14
  27. Drift

    (489)4.3 out of 5

    Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with RingCentral Engage:
  28. Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with RingCentral Engage:

    AC
    Drift's conversational marketing chatbot is a faster detour around standard forms. It's the express lane on your website for prospects who want to move faster.

    Reviewers say compared to RingCentral Engage, Drift is:

    Better at support
    #15
    #15
  29. Zoom

    (32,125)4.5 out of 5

    Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Zooms solution offers the video, audio, and screen-sharing experience across Zoom Rooms, Windows, Mac, iOS, Android, and H.323/SIP room systems.

    Categories in common with RingCentral Engage:
  30. Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Zooms solution offers the video, audio, and screen-sharing experience across Zoom Rooms, Windows, Mac, iOS, Android, and H.323/SIP room systems.

    Categories in common with RingCentral Engage:

    Daniel O.
    DO
    I like the reliability of the service, the cloud recording, the backgrounds and how it enables me to engage face to face and present to customers and prospective customers. The mobile app is also...Read more

    Reviewers say compared to RingCentral Engage, Zoom is:

    Better at support
    More usable
    Better at meeting requirements
    #16
    #16
  31. Cisco Jabber

    (3,326)4.1 out of 5

    Empower employees to work together efficiently from anywhere by bringing together presence, instant messaging (IM), audio, video and web conferencing, enterprise voice, and visual voicemail into one client on your desktop.

    Categories in common with RingCentral Engage:
  32. Empower employees to work together efficiently from anywhere by bringing together presence, instant messaging (IM), audio, video and web conferencing, enterprise voice, and visual voicemail into one client on your desktop.

    Categories in common with RingCentral Engage:

    UL
    The software is great for trainings with the firm's library. We can share our screens and effectively engage.

    Reviewers say compared to RingCentral Engage, Cisco Jabber is:

    More expensive
    Better at support
    More usable
    #17
    #17
  33. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with RingCentral Engage:
  34. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with RingCentral Engage:

    AF
    UJET allows my team to take matters into their own hands - every agent feels more empowered and capable of handling a customer’s questions or issues. The easy-to-use, but powerful features like...Read more

    Reviewers say compared to RingCentral Engage, UJET is:

    Better at support
    More usable
    Better at meeting requirements
    #18
    #18
  35. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with RingCentral Engage:
  36. A powerful customer support suite with a focus on collaboration.

    Categories in common with RingCentral Engage:

    Kerry W.
    KW
    The way customers can email support to get help and keep open communication on their issue.

    Reviewers say compared to RingCentral Engage, TeamSupport is:

    Better at support
    More usable
    #19
    #19
  37. Sprinklr Modern Engagement

    (697)4.0 out of 5
    Optimized for quick response

    Sprinklr has 19 social media management modules, purpose-built to deliver amazing customer experiences and ensure the voice of the customer is heard and acted upon by every employee.

    Categories in common with RingCentral Engage:
  38. Sprinklr has 19 social media management modules, purpose-built to deliver amazing customer experiences and ensure the voice of the customer is heard and acted upon by every employee.

    Categories in common with RingCentral Engage:

    UC
    The ability to schedule content amongst multiple social platforms at the same time as well as "listen" and engage with our community is very helpful.

    Reviewers say compared to RingCentral Engage, Sprinklr Modern Engagement is:

    More expensive
    #20
    #20
  39. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with RingCentral Engage:
  40. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with RingCentral Engage:

    UN
    I love the ease of running reports and tagging donors in different categories (I used it in a non-profit setting)

    Reviewers say compared to RingCentral Engage, Salesforce Service Cloud is:

    More expensive
    Better at support