# Best VoIP Providers - Page 2 *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Voice over Internet Protocol (VoIP) software transmits phone calls over an IP network without relying on traditional telephone infrastructure, functioning as a modern alternative to private branch exchange (PBX) systems. It helps organizations cut communication costs, support remote work, and maintain secure calling capabilities. ### Core Capabilities of Voice over Internet Protocol (VoIP) Software To qualify for inclusion in the VoIP category, a product must: - Provide VoIP PBX systems for businesses or offer a VoIP softphone application - Include features that help manage incoming calls, such as call forwarding, call transferring, and routing - Enable real-time network monitoring via dashboards - Offer integration compatibility with communication and CRM platforms ### Common use cases for Voice over Internet Protocol (VoIP) Software VoIP software supports scalable, reliable communication for internal collaboration and customer-facing interactions. It also benefits teams using related tools such as [video conferencing software](https://www.g2.com/categories/video-conferencing), [UCaaS platforms](https://www.g2.com/categories/ucaas-platforms), [contact center software](https://www.g2.com/categories/contact-center), and [CRM systems](https://www.g2.com/categories/crm). ### How Voice over Internet Protocol (VoIP) Software Differs from Other Tools VoIP differs from traditional PBX by replacing legacy on-premises telephony systems with IP-based calling, reducing infrastructure and maintenance costs while improving flexibility for remote and hybrid teams. Compared with broader UCaaS platforms, VoIP primarily focuses on voice calling, softphones, and SIP-based PBX functionality, though VoIP is typically a core component of most UCaaS offerings. ### Insights from G2 on Voice over Internet Protocol (VoIP) Software Based on category trends on G2, VoIP's reliability, cost savings, ease of remote access, and the convenience of softphone options that replace or supplement physical desk phones. ## Top VoIP Providers at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,364 reviews) | Unified calling, texting, and team communication | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 2 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,541 reviews) | Managed business phone setup with support | "[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)" | | 3 | [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) | 4.6/5.0 (2,630 reviews) | Cloud calling inside the Zoom workflow | "[Seamless Integration, Reliable Cloud Phone Solution](https://www.g2.com/survey_responses/zoom-phone-review-12110885)" | | 4 | [Quo](https://www.g2.com/products/quo-quo/reviews) | 4.7/5.0 (3,360 reviews) | Shared calls, texts, and summaries | "[Simple, Modern UI and a Standout AI Auto-Responder](https://www.g2.com/survey_responses/quo-review-12904103)" | | 5 | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5.0 (4,026 reviews) | AI-assisted calls with transcripts and CRM context | "[Portable, Phone-Mirroring, Connected](https://www.g2.com/survey_responses/dialpad-connect-review-7418441)" | | 6 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (614 reviews) | Stable calling inside the Webex ecosystem | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" | | 7 | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5.0 (17,655 reviews) | Meetings, calls, and collaboration in one suite | "[All Your Collaboration Tools United with Brilliant AI Audio and Ironclad Security](https://www.g2.com/survey_responses/webex-suite-review-13050555)" | | 8 | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5.0 (893 reviews) | Cloud telephony with SMS and Teams support | "[Feature-Rich Phone System with Great Ring Groups & Analytics](https://www.g2.com/survey_responses/8x8-work-review-13060988)" | | 9 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,570 reviews) | Sales and support call management | "[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)" | | 10 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,799 reviews) | — | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | ## How Many VoIP Providers Products Does G2 Track? **Total Products under this Category:** 424 ### Category Stats (Jul 2026) - **Average Rating**: 4.37/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Phone2 (+9.09%) - Among all products in this category, Phone2 recorded the largest rating increase compared to last month *Last updated: July 05, 2026* ## How Does G2 Rank VoIP Providers Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 61,000+ Authentic Reviews - 424+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which VoIP Providers Is Best for Your Use Case? - **Leader:** [RingEX](https://www.g2.com/products/ringex/reviews) - **Highest Performer:** [NUACOM](https://www.g2.com/products/nuacom/reviews) - **Easiest to Use:** [Crexendo](https://www.g2.com/products/crexendo/reviews) - **Top Trending:** [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - **Best Free Software:** [Nextiva](https://www.g2.com/products/nextiva/reviews) --- **Sponsored** ### Quo Trusted by 90,000+ businesses, Quo (formerly OpenPhone) brings your team’s calls, texts, and contacts into one AI-powered workspace — helping you respond instantly and win more customers. Bring clarity to every conversation. Shared inboxes, internal notes, and a mini CRM, gives every teammate the visibility and context they need to make sure each customer doesn't get missed. Respond to every customer. Fast. Built-in AI answers calls 24/7, flexible call flows route customers instantly, and custom contact properties ensure you're there when your customer needs you, while never missing a detail. Scale effortlessly as you grow. From your first customer to your thousandth, Quo adapts with you. No complex setup, no additional training, no growing pains. With Quo, it’s never been easier to close more deals, support more customers, and grow your business — without losing the human touch. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=118&secure%5Bchosen_at%5D=2026-07-06T05%3A46%3A14Z&secure%5Bdisplayable_resource_id%5D=118&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=118&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=129760&secure%5Bresource_id%5D=118&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fvoip-providers&secure%5Btoken%5D=34aa7c383054c99625b29bd26372a4563a0a1d0b77f30705fd5f110c8a9cfd0b&secure%5Burl%5D=https%3A%2F%2Fwww.quo.com%2Faffiliate%2Fg2%3Futm_channel%3DPaid%2520Referrals%26utm_source%3DG2%26utm_medium%3Dpaid%26utm_campaign%3DG2&secure%5Burl_type%5D=free_trial) --- ## What Are the Top-Rated VoIP Providers Products in 2026? ### 1. [CallHippo](https://www.g2.com/products/callhippo/reviews) CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24\*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. **Average Rating:** 4.5/5.0 **Total Reviews:** 401 **How Do G2 Users Rate CallHippo?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.7/10) - **Phone Calls:** 8.8/10 (Category avg: 9.1/10) - **VOiP Number:** 8.8/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.5/10 (Category avg: 8.6/10) **Who Is the Company Behind CallHippo?** - **Seller:** [CallHippo](https://www.g2.com/sellers/callhippo) - **Year Founded:** 2016 - **HQ Location:** Claymont, Delaware - **Twitter:** @CallHippo (458 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13241094/ (92 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 74% Small-Business, 22% Mid-Market #### What Are CallHippo's Pros and Cons? **Pros:** - Ease of Use (31 reviews) - Call Quality (20 reviews) - Easy Setup (17 reviews) - Reliability (16 reviews) - Customer Support (14 reviews) **Cons:** - Expensive (9 reviews) - High Cost (9 reviews) - Poor Call Quality (8 reviews) - Customer Service (6 reviews) - Limited Features (6 reviews) ### What Do G2 Reviewers Say About CallHippo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of CallHippo, noting its simple setup and intuitive interface for all users. - Users enjoy the **clear call quality** of CallHippo, which enhances the virtual calling experience like a normal phone. - Users appreciate the **easy setup** of CallHippo, enabling even non-technical team members to get started quickly. - Users value the **reliable call quality** of CallHippo, enhancing seamless communication and team connectivity. - Users value the **responsive customer support** of CallHippo that promptly assists with any issues that arise. **Cons:** - Users find the **costs of CallHippo** to be high compared to other VOIP services, noting cheaper alternatives available. - Users find the **high cost** of CallHippo limits its appeal compared to more affordable alternatives. - Users often face **call quality issues** with CallHippo, especially during high-traffic times and unstable internet connections. - Users report that **customer service is lacking** , with limited support options and outdated chat responses. - Users note **limited features** on lower plans, which can restrict functionality for smaller teams and startups. #### What Are Recent G2 Reviews of CallHippo? **"[Call Recording and Dashboard Make Performance Tracking Effortless](https://www.g2.com/survey_responses/callhippo-review-13039318)"** **Rating:** 5.0/5.0 stars *— Sourabh G.* [Read full review](https://www.g2.com/survey_responses/callhippo-review-13039318) --- **"[Intuitive, Reliable Calling with Powerful Analytics and Smooth Onboarding](https://www.g2.com/survey_responses/callhippo-review-13060997)"** **Rating:** 5.0/5.0 stars *— Nabi R.* [Read full review](https://www.g2.com/survey_responses/callhippo-review-13060997) --- #### What Are G2 Users Discussing About CallHippo? - [What is CallHippo used for?](https://www.g2.com/discussions/what-is-callhippo-used-for) - 2 comments ### 2. [Voiso](https://www.g2.com/products/voiso/reviews) Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs. **Average Rating:** 4.8/5.0 **Total Reviews:** 92 **How Do G2 Users Rate Voiso?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.7/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Voiso?** - **Seller:** [Voiso](https://www.g2.com/sellers/voiso) - **HQ Location:** Singapore, Singapore - **LinkedIn® Page:** https://www.linkedin.com/company/voiso (91 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Manager, Data Analyst - **Top Industries:** Information Technology and Services, Information Services - **Company Size:** 96% Mid-Market, 13% Small-Business #### What Are Voiso's Pros and Cons? **Pros:** - Reliability (42 reviews) - Ease of Use (38 reviews) - Features (34 reviews) - Artificial Intelligence (21 reviews) - AI Technology (20 reviews) **Cons:** - Complex Processes (7 reviews) - Inadequate Reporting (7 reviews) - Complexity (6 reviews) - Lack of Intuitiveness (6 reviews) - Learning Curve (6 reviews) ### What Do G2 Reviewers Say About Voiso? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **reliable global call quality** of Voiso, enhancing their telemarketing and outreach efforts significantly. - Users rave about the **ease of use** of Voiso, enabling effortless creation of call flows without technical skills. - Users value the **Local Caller ID feature** , enhancing callback rates and making Voiso essential for international campaigns. - Users value the **AI predictive dialer** and analytics, enhancing efficiency and providing valuable insights for improved interaction. - Users benefit from the **AI predictive dialer** and real-time dashboards, enhancing efficiency and performance monitoring. **Cons:** - Users find the **complex processes** of Voiso challenging, especially during peak hours and with dashboard customization. - Users find the **inadequate reporting** options frustrating, as they require support for basic data access and customization. - Users find the **dashboard customization complex** , which challenges less technical users and complicates their overall experience. - Users find the mobile app **lacks intuitiveness** , making it challenging for agents who are always on the move. - Users face a **learning curve** with Voiso, particularly older agents and non-technical staff adjusting to the interface. #### What Are Recent G2 Reviews of Voiso? **"[Holistic Call Center Analytics with Powerful Dashboards and Speech Insights](https://www.g2.com/survey_responses/voiso-review-12345339)"** **Rating:** 5.0/5.0 stars *— Mudassir K.* [Read full review](https://www.g2.com/survey_responses/voiso-review-12345339) --- **"[Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly](https://www.g2.com/survey_responses/voiso-review-12414775)"** **Rating:** 5.0/5.0 stars *— Ankita Y.* [Read full review](https://www.g2.com/survey_responses/voiso-review-12414775) --- ### 3. [iPlum](https://www.g2.com/products/iplum/reviews) Trusted by over 50,000 businesses, iPlum is a secure communication platform built for professionals who need to stay compliant, mobile, and in control of their client interactions. With features like HIPAA-compliant texting, calling, voicemail, and admin controls— it gives healthcare providers, therapists, legal professionals, and financial teams the tools you need to communicate with confidence. With iPlum, you get more than a second phone line. All calls and messages are encrypted end-to-end, with built-in voicemail transcription, call recording, and secure data storage. Whether you're confirming appointments, coordinating care, or handling sensitive information, it ensures your communication stays private and compliant. What's more, we designed the product for modern teams and solo practitioners, Set business hours, auto-reply to missed texts, route calls using custom phone trees and extensions. All built to meet the demands of regulated industries. Whether you’re in healthcare, finance, or law, we can helps you streamline communication, protect client data, and stay compliant—without the complexity of legacy systems. **Average Rating:** 4.3/5.0 **Total Reviews:** 201 **How Do G2 Users Rate iPlum?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.7/10) - **Phone Calls:** 8.9/10 (Category avg: 9.1/10) - **VOiP Number:** 8.4/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 6.6/10 (Category avg: 8.6/10) **Who Is the Company Behind iPlum?** - **Seller:** [iplum](https://www.g2.com/sellers/iplum) - **Company Website:** https://iplum.com - **Year Founded:** 2015 - **HQ Location:** Santa Clara, US - **Twitter:** @iPlumApp (104 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9999628/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Therapist, Owner - **Top Industries:** Mental Health Care, Health, Wellness and Fitness - **Company Size:** 93% Small-Business, 6% Enterprise #### What Are iPlum's Pros and Cons? **Pros:** - Ease of Use (104 reviews) - HIPAA Compliance (52 reviews) - Privacy (40 reviews) - Easy Setup (38 reviews) - Text Messaging (38 reviews) **Cons:** - Texting Issues (28 reviews) - Call Issues (25 reviews) - Complex Processes (21 reviews) - Lack of Intuitiveness (19 reviews) - Call Functionality Issues (18 reviews) ### What Do G2 Reviewers Say About iPlum? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of iPlum, highlighting its user-friendly app and seamless calling experience. - Users appreciate the **HIPAA compliance** of iPlum, making it ideal for secure communication in their jobs. - Users value iPlum for its **HIPAA compliance** , ensuring secure communication while maintaining efficiency in school management. - Users find iPlum's **easy setup** straightforward, ensuring a smooth experience for business communications. - Users love the **privacy of text messaging** with iPlum, ensuring personal numbers remain confidential and secure. **Cons:** - Users often face **texting issues** that delay message access and complicate the setup process with iPlum. - Users express frustration with **call issues** , including expensive features, limited interface, and unreliable call history. - Users find the **complex processes** of iPlum frustrating, particularly with TCR approvals and feature limitations. - Users find the **lack of intuitiveness** in iPlum's interface frustrating, hindering a smooth user experience. - Users report **call functionality issues** with iPlum, including problems with transferring contacts and handling incoming calls. #### What Are Recent G2 Reviews of iPlum? **"[Dedicated Business Number & Quick Setup Professional Image, Better Work‑Life Balance](https://www.g2.com/survey_responses/iplum-review-13053638)"** **Rating:** 5.0/5.0 stars *— Leonardo R.* [Read full review](https://www.g2.com/survey_responses/iplum-review-13053638) --- **"[Flexible, Secure Business Communication for Remote Teams](https://www.g2.com/survey_responses/iplum-review-12852734)"** **Rating:** 5.0/5.0 stars *— Deanna W.* [Read full review](https://www.g2.com/survey_responses/iplum-review-12852734) --- #### What Are G2 Users Discussing About iPlum? - [What is iPlum used for?](https://www.g2.com/discussions/what-is-iplum-used-for) ### 4. [Talkroute](https://www.g2.com/products/talkroute/reviews) Talkroute is a cloud based business phone system designed to help small and midsize businesses sound professional, stay connected, and manage calls from anywhere. Built for modern, distributed teams, Talkroute replaces traditional phone systems with a flexible virtual phone solution that works seamlessly across desktop, mobile, and web without requiring specialized hardware. With Talkroute, businesses can create a polished phone presence using features like local, toll free, and vanity phone numbers, multi level auto attendants, call routing, call forwarding, voicemail, call recording, and business SMS. Calls can be answered on smartphones, computers, or existing desk phones, allowing teams to work remotely or on the go while delivering a consistent and professional customer experience. Talkroute is especially well suited for service based businesses, startups, agencies, healthcare practices, legal firms, and growing companies that need a reliable VoIP phone system without enterprise level complexity or cost. Setup is fast, configuration is intuitive, and updates can be made instantly through an easy to use web dashboard with no IT team required. Unlike many UCaaS platforms that bundle unnecessary features or lock customers into rigid plans, Talkroute focuses on simplicity, transparency, and value. Pricing is straightforward, with no long term contracts, no per user confusion, and no surprise fees, making it an ideal choice for small businesses that want predictable costs as they grow. Talkroute also integrates smoothly into existing workflows. Teams can manage calls alongside email, CRM tools, and other business software, while features like call routing rules and business hours help ensure customers always reach the right person at the right time. Call analytics and reporting provide insight into call volume, performance, and customer behavior. Backed by responsive, US based customer support, Talkroute is known for hands on onboarding and real human assistance when it is needed. Whether a business is upgrading from a personal phone number or replacing a legacy PBX system, Talkroute delivers a modern virtual phone system that is dependable, easy to use, and built specifically for small business needs. **Average Rating:** 4.6/5.0 **Total Reviews:** 44 **How Do G2 Users Rate Talkroute?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.7/10) - **Phone Calls:** 8.8/10 (Category avg: 9.1/10) - **VOiP Number:** 8.9/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Talkroute?** - **Seller:** [Talkroute](https://www.g2.com/sellers/talkroute) - **Year Founded:** 2013 - **HQ Location:** Chicago, IL - **Twitter:** @Talkroute (376 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/19217712/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Real Estate - **Company Size:** 100% Small-Business, 7% Mid-Market #### What Are Talkroute's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Easy Setup (10 reviews) - Quick Setup (9 reviews) - Customer Support (6 reviews) - Features (6 reviews) **Cons:** - Limited Options (3 reviews) - Performance Issues (3 reviews) - Poor Reporting (3 reviews) - Inadequate Reporting (2 reviews) - Integration Issues (2 reviews) ### What Do G2 Reviewers Say About Talkroute? *AI-generated summary from verified user reviews* **Pros:** - Users find Talkroute to be **easy to use** , providing a streamlined experience without unnecessary features or clutter. - Users value the **easy setup** of Talkroute, enabling quick configuration without hardware and efficient onboarding support. - Users love the **minimal setup** of Talkroute, making call management seamless and accessible from anywhere. - Users praise the **responsive and knowledgeable customer support** of Talkroute, providing immediate assistance and clarity. - Users appreciate the **essential features** of Talkroute, finding it streamlined and free from unnecessary clutter. **Cons:** - Users find **customization options limited** , especially for call flows, reporting, and hold music selection. - Users experience **performance issues** with Talkroute, including slow loading times and lagging mobile notifications. - Users find the **reporting inadequate** , expressing a desire for more detailed call tracking options in Talkroute. - Users find the **inadequate reporting** insufficient for their needs, limiting their ability to analyze call performance effectively. - Users wish for more **integration options** with CRM tools, enhancing flexibility and usability of Talkroute. #### What Are Recent G2 Reviews of Talkroute? **"[Efficient Voicemail Transcription Saves Me Time Every Day](https://www.g2.com/survey_responses/talkroute-review-11803616)"** **Rating:** 5.0/5.0 stars *— Stephanie S.* [Read full review](https://www.g2.com/survey_responses/talkroute-review-11803616) --- **"[Talkroute Makes Business Calling Simple and Reliable](https://www.g2.com/survey_responses/talkroute-review-12229071)"** **Rating:** 5.0/5.0 stars *— Plassot H.* [Read full review](https://www.g2.com/survey_responses/talkroute-review-12229071) --- #### What Are G2 Users Discussing About Talkroute? - [Who owns Talkroute?](https://www.g2.com/discussions/who-owns-talkroute) - 1 comment - [Is Talkroute Hipaa compliant?](https://www.g2.com/discussions/is-talkroute-hipaa-compliant) - 1 upvote - [What is Talkroute com?](https://www.g2.com/discussions/what-is-talkroute-com) - [How do I use Talkroute?](https://www.g2.com/discussions/how-do-i-use-talkroute) ### 5. [Ooma Office](https://www.g2.com/products/ooma-office/reviews) Ooma Office is an award-winning business communication solution designed to grow with your business. Whether you have 2 or 200 employees, Ooma delivers flexible, scalable voice and collaboration tools that are easy to manage. Ooma Office customers save an average of 50% per line compared to competing services. With unlimited line expansion, a simple do-it-yourself setup, and no contracts or long-term commitments, Ooma Office VoIP phone service makes it easy to scale at your own pace. Ooma offers 100+ powerful business phone features to support a seamless communications experience. Capabilities like AI Transcriptions, Virtual Receptionist, videoconferencing, and CRM integrations help teams collaborate more effectively and deliver exceptional customer experiences. **Average Rating:** 4.6/5.0 **Total Reviews:** 129 **How Do G2 Users Rate Ooma Office?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.7/10) - **Phone Calls:** 9.2/10 (Category avg: 9.1/10) - **VOiP Number:** 9.4/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Ooma Office?** - **Seller:** [Ooma, Inc.](https://www.g2.com/sellers/ooma-inc) - **Company Website:** https://www.ooma.com/ - **Year Founded:** 2004 - **HQ Location:** Sunnyvale, California - **Twitter:** @Ooma (8,935 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ooma/ (653 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Insurance, Construction - **Company Size:** 99% Small-Business #### What Are Ooma Office's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Easy Setup (3 reviews) - Business Tools (2 reviews) - Customer Service (2 reviews) - Intuitive (2 reviews) **Cons:** - Customer Service (1 reviews) - High Cost (1 reviews) - High Pricing (1 reviews) ### What Do G2 Reviewers Say About Ooma Office? *AI-generated summary from verified user reviews* **Pros:** - Users love the **intuitive ease of use** of Ooma Office, enhancing remote work and simplifying office communication. - Users find the **easy setup** of Ooma Office enhances their efficiency and simplifies remote work processes. - Users praise Ooma Office for its **versatile business tools** , enhancing efficiency and communication for small businesses. - Users appreciate the **excellent customer service** of Ooma Office, enhancing their business communication experiences. - Users find Ooma Office **intuitive and easy to use** , enhancing their experience, especially for remote work. **Cons:** - Users report experiencing **persistent service issues** with Ooma Office and difficulty in reaching customer support. - Users find the **high cost** of Ooma Office to be a drawback compared to simpler services. - Users find the **high pricing** of Ooma Office to be a drawback compared to no-frills alternatives. #### What Are Recent G2 Reviews of Ooma Office? **"[The most reliable and stable VOIP service I have ever had!](https://www.g2.com/survey_responses/ooma-office-review-9982585)"** **Rating:** 5.0/5.0 stars *— Arthur Z.* [Read full review](https://www.g2.com/survey_responses/ooma-office-review-9982585) --- **"[Great Call Quality, Easy Admin Portal, and Prompt Support](https://www.g2.com/survey_responses/ooma-office-review-13060574)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/ooma-office-review-13060574) --- #### What Are G2 Users Discussing About Ooma Office? - [How has Ooma Office improved your business communication, and what features do you rely on most?](https://www.g2.com/discussions/how-has-ooma-office-improved-your-business-communication-and-what-features-do-you-rely-on-most) - [What is Ooma Office used for?](https://www.g2.com/discussions/what-is-ooma-office-used-for) - [How much does Ooma office cost?](https://www.g2.com/discussions/how-much-does-ooma-office-cost) - [Can you use a regular phone with Ooma?](https://www.g2.com/discussions/can-you-use-a-regular-phone-with-ooma) - [What is included in OOMA basic service?](https://www.g2.com/discussions/what-is-included-in-ooma-basic-service) ### 6. [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. Offering the simplicity of one command center, the Bandwidth platform enables a fully customized employee and customer communications stack with: - Dynamic communication APIs - The most direct-to-carrier integrations in the world - An owned and operated network that reaches 65+ countries - Automation to manage it all and get call quality and message deliverability insights via the Bandwidth app You scale with reliability, compliance expertise, and award-winning support. **Average Rating:** 4.4/5.0 **Total Reviews:** 456 **How Do G2 Users Rate Bandwidth?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.7/10) - **Phone Calls:** 9.1/10 (Category avg: 9.1/10) - **VOiP Number:** 9.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Bandwidth?** - **Seller:** [Bandwidth](https://www.g2.com/sellers/bandwidth) - **Company Website:** https://www.bandwidth.com/ - **Year Founded:** 1999 - **HQ Location:** Raleigh, NC - **Twitter:** @bandwidth (10,453 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/19149/ (1,246 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 44% Small-Business, 36% Mid-Market #### What Are Bandwidth's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Customer Support (12 reviews) - Customer Service (9 reviews) - Reliability (8 reviews) - Navigation Ease (7 reviews) **Cons:** - Complex Processes (9 reviews) - Customer Service (9 reviews) - Messaging Issues (7 reviews) - Time Constraints (4 reviews) - Delays (3 reviews) ### What Do G2 Reviewers Say About Bandwidth? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Bandwidth, finding the tools and support incredibly user-friendly. - Users commend the **excellent customer support** of Bandwidth for its speedy problem resolution and proactive account management. - Users praise the **responsive customer service** of Bandwidth, highlighting prompt resolution and excellent support interactions. - Users highlight Bandwidth's **reliable service** , noting excellent support, quality, and an intuitive tracking portal. - Users appreciate the **navigation ease** of Bandwidth, finding the portal user-friendly and intuitive for managing numbers. **Cons:** - Users find the **complex setup** for beginners to be a significant barrier when using Bandwidth's services. - Users find **customer service to be inconsistent** , with frustrations over support and setup complexities affecting their experience. - Users face **messaging issues** with Bandwidth, experiencing difficulties in management and inconsistent support. - Users find the **time constraints** for password updates and system transitions frustrating, impacting their overall experience with Bandwidth. - Users experience **delays in support** , often facing long wait times for ticket resolutions and issue fixes. #### What Are Recent G2 Reviews of Bandwidth? **"[Great Account Manager and RCS Team Support](https://www.g2.com/survey_responses/bandwidth-review-12305144)"** **Rating:** 4.5/5.0 stars *— Jesse D.* [Read full review](https://www.g2.com/survey_responses/bandwidth-review-12305144) --- **"[Exceptional Voice Quality & Support, Streamlined Setup](https://www.g2.com/survey_responses/bandwidth-review-6641960)"** **Rating:** 5.0/5.0 stars *— Bob Z.* [Read full review](https://www.g2.com/survey_responses/bandwidth-review-6641960) --- #### What Are G2 Users Discussing About Bandwidth? - [How do you increase bandwidth?](https://www.g2.com/discussions/how-do-you-increase-bandwidth) - [What is bandwidth phone carrier?](https://www.g2.com/discussions/what-is-bandwidth-phone-carrier) - [How can I monitor bandwidth?](https://www.g2.com/discussions/how-can-i-monitor-bandwidth) - [What's using my bandwidth?](https://www.g2.com/discussions/what-s-using-my-bandwidth) ### 7. [Dialaxy](https://www.g2.com/products/dialaxy/reviews) Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence. **Average Rating:** 4.6/5.0 **Total Reviews:** 209 **How Do G2 Users Rate Dialaxy?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.7/10) - **Phone Calls:** 9.3/10 (Category avg: 9.1/10) - **VOiP Number:** 9.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Dialaxy?** - **Seller:** [Dialaxy Inc.](https://www.g2.com/sellers/dialaxy-inc) - **Year Founded:** 2023 - **HQ Location:** Dover, US - **Twitter:** @dialaxyapp (21 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dialaxy (23 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Executive, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 55% Small-Business, 44% Mid-Market #### What Are Dialaxy's Pros and Cons? **Pros:** - Ease of Use (94 reviews) - Customer Support (63 reviews) - Reliability (56 reviews) - Helpful (49 reviews) - Call Quality (48 reviews) **Cons:** - Number Issues (20 reviews) - Missing Features (19 reviews) - Limited Features (18 reviews) - Geographical Restrictions (15 reviews) - Complex Processes (14 reviews) ### What Do G2 Reviewers Say About Dialaxy? *AI-generated summary from verified user reviews* **Pros:** - Users find Dialaxy's **ease of use** refreshing, appreciating its straightforward approach to buying numbers and managing calls. - Users appreciate the **helpful and friendly customer support** of Dialaxy, making their experience seamless and enjoyable. - Users value the **reliable call quality** of Dialaxy, even during multiple calls, contributing to a positive experience. - Users commend Dialaxy for its **helpful support staff** and exceptional call quality, enhancing overall communication experience. - Users value the **clear call quality** and quick connection of Dialaxy, enhancing their communication experience greatly. **Cons:** - Users experience **number issues** with Dialaxy, facing connectivity problems and limited international number options. - Users feel that Dialaxy lacks **key features** , especially for large teams, impacting overall functionality and responsiveness. - Users note the **limited features** of Dialaxy, expressing a desire for more functionality and additional country options. - Users face **geographical restrictions** , as obtaining numbers for other countries is slow and requires additional documentation. - Users find some features to be **complex processes** , which can pose challenges, especially for newcomers trying to adapt. #### What Are Recent G2 Reviews of Dialaxy? **"[Dialaxy Has Simplified Our Call Management](https://www.g2.com/survey_responses/dialaxy-review-12916987)"** **Rating:** 4.0/5.0 stars *— Aina B.* [Read full review](https://www.g2.com/survey_responses/dialaxy-review-12916987) --- **"[Clean dashboard for managing agency client campaigns and inbound leads](https://www.g2.com/survey_responses/dialaxy-review-12922442)"** **Rating:** 4.0/5.0 stars *— Farah B.* [Read full review](https://www.g2.com/survey_responses/dialaxy-review-12922442) --- ### 8. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace **Average Rating:** 4.3/5.0 **Total Reviews:** 2,356 **How Do G2 Users Rate JustCall?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.7/10) - **Phone Calls:** 9.0/10 (Category avg: 9.1/10) - **VOiP Number:** 8.8/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 7.6/10 (Category avg: 8.6/10) **Who Is the Company Behind JustCall?** - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Company Website:** https://www.saaslabs.co/ - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas_labs (319 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (416 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Small-Business, 31% Mid-Market #### What Are JustCall's Pros and Cons? **Pros:** - Ease of Use (286 reviews) - Features (207 reviews) - Helpful (193 reviews) - Customer Support (161 reviews) - Call Management (154 reviews) **Cons:** - Call Issues (154 reviews) - Call Functionality (99 reviews) - Connection Issues (78 reviews) - Missing Features (77 reviews) - Poor Call Quality (66 reviews) ### What Do G2 Reviewers Say About JustCall? *AI-generated summary from verified user reviews* **Pros:** - Users find JustCall's **ease of use** invaluable, making setup and communication seamless and intuitive. - Users value the **seamless integration** of calling, SMS, and CRM, enhancing organization and saving time in communication. - Users appreciate how JustCall enhances **business communication** with seamless integration and smooth setup, boosting efficiency. - Users praise JustCall for its **excellent customer support** , resolving issues quickly and providing effective follow-up service. - Users value the **quick call management** of JustCall, praising its user-friendly interface and seamless CRM integrations. **Cons:** - Users face frequent **call issues** with JustCall, including lag, transfer difficulties, and challenges with monitoring calls live. - Users experience **inconvenient call functionalities** , including multiple clicks for dials and potential call quality drops. - Users experience **connection issues** with JustCall, leading to call drops and interruptions during important conversations. - Users find the **missing features** of JustCall limit functionality, requiring extra steps and lacking customization options. - Users frequently experience **poor call quality** with JustCall, especially when internet connectivity is unstable. #### What Are Recent G2 Reviews of JustCall? **"[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)"** **Rating:** 4.5/5.0 stars *— Soumyajit B.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12696120) --- **"[Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights](https://www.g2.com/survey_responses/justcall-review-12953018)"** **Rating:** 5.0/5.0 stars *— Richard L.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12953018) --- ### 9. [CallTower](https://www.g2.com/products/calltower/reviews) Since 2002, CallTower has been at the forefront of transforming global communication, emerging as a leader in enterprise-class cloud communication, collaboration, and CX solutions. We empower businesses with cutting-edge technologies like Microsoft® Teams Operator Connect, Webex by Cisco®, Zoom Phone, and AI-driven contact center solutions, including Webex Contact Center, Five9, and Genesys. Our expertise in contact center solutions enhances CCaaS and CX capabilities, delivering personalized optimization, conversational AI, and advanced analytics to elevate customer experiences and accelerate digital transformation. Driven by innovation and a commitment to excellence, CallTower continues to redefine how businesses connect, collaborate, and thrive on a global scale. **Average Rating:** 4.3/5.0 **Total Reviews:** 369 **How Do G2 Users Rate CallTower?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.7/10) - **Phone Calls:** 9.0/10 (Category avg: 9.1/10) - **VOiP Number:** 8.8/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.7/10 (Category avg: 8.6/10) **Who Is the Company Behind CallTower?** - **Seller:** [CallTower](https://www.g2.com/sellers/calltower) - **Company Website:** https://calltower.com - **Year Founded:** 2002 - **HQ Location:** South Jordan, Utah, United States - **Twitter:** @calltower (8,987 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/calltower/ (249 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Non-Profit Organization Management - **Company Size:** 61% Mid-Market, 24% Small-Business #### What Are CallTower's Pros and Cons? **Pros:** - Customer Support (56 reviews) - Helpful (49 reviews) - Reliability (39 reviews) - Ease of Use (37 reviews) - Customer Service (35 reviews) **Cons:** - Customer Service (16 reviews) - Billing Issues (12 reviews) - Poor Customer Support (12 reviews) - Lack of Intuitiveness (11 reviews) - Long Wait Times (11 reviews) ### What Do G2 Reviewers Say About CallTower? *AI-generated summary from verified user reviews* **Pros:** - Users value the **outstanding customer support** from CallTower, ensuring quick resolutions and seamless transitions to their service. - Users find the **customer service** of CallTower to be efficient and always ready to assist. - Users commend CallTower's **reliable VoIP and UCaaS services** , ensuring excellent call quality and consistent performance. - Users commend the **ease of use** of CallTower, appreciating its intuitive interface and efficient self-service options. - Users commend the **excellent customer service** of CallTower, noting quick responses and effective support from real people. **Cons:** - Users feel the **customer service** is slow and ineffective, leading to unresolved issues and frustrating experiences. - Users experience **billing issues** with CallTower, citing confusing invoices and poor resolution response times. - Users report **poor customer support** from CallTower, with slow responses and a lack of effective assistance in resolving issues. - Users find the **lack of intuitiveness** in CallTower's admin portal frustrating, complicating routine tasks and number management. - Users experience **long wait times** for new numbers and support, affecting overall service satisfaction. #### What Are Recent G2 Reviews of CallTower? **"[One-Stop Shop for Seamless Telecom Integration](https://www.g2.com/survey_responses/calltower-review-12686530)"** **Rating:** 4.5/5.0 stars *— Antonio F.* [Read full review](https://www.g2.com/survey_responses/calltower-review-12686530) --- **"[Seamless Transition, Robust Support](https://www.g2.com/survey_responses/calltower-review-6696569)"** **Rating:** 4.0/5.0 stars *— Verified User in Non-Profit Organization Management* [Read full review](https://www.g2.com/survey_responses/calltower-review-6696569) --- #### What Are G2 Users Discussing About CallTower? - [What is CallTower used for?](https://www.g2.com/discussions/what-is-calltower-used-for) - 1 comment ### 10. [Ultatel](https://www.g2.com/products/ultatel/reviews) Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses. **Average Rating:** 4.7/5.0 **Total Reviews:** 53 **How Do G2 Users Rate Ultatel?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.7/10) - **Phone Calls:** 9.6/10 (Category avg: 9.1/10) - **VOiP Number:** 9.6/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Ultatel?** - **Seller:** [Ultatel](https://www.g2.com/sellers/ultatel) - **Company Website:** https://www.ultatel.com/ - **Year Founded:** 2016 - **HQ Location:** Herndon, Virginia - **Twitter:** @ultatel (138 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ultatel/ (345 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 75% Small-Business, 23% Mid-Market #### What Are Ultatel's Pros and Cons? **Pros:** - Customer Support (7 reviews) - Customer Service (5 reviews) - Reliability (5 reviews) - Ease of Use (4 reviews) - Helpful (4 reviews) **Cons:** - Admin Control (2 reviews) - Complex Processes (2 reviews) - Glitches (2 reviews) - Access Issues (1 reviews) - Account Management (1 reviews) ### What Do G2 Reviewers Say About Ultatel? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **responsive and knowledgeable customer support** of Ultatel, enhancing the overall VoIP experience. - Users value the **responsive and knowledgeable customer service** of Ultatel, ensuring timely and effective support. - Users praise Ultatel for its **reliability** , ensuring consistent call quality and seamless business communication management. - Users praise Ultatel for its **ease of use** , highlighting intuitive management and seamless integration for business communications. - Users appreciate the **intuitive administrative portal** of Ultatel, making management and deployment hassle-free. **Cons:** - Users express frustration with **admin control limitations** , noting delays and a lack of intuitive functionality for new users. - Users face a **complex setup process** with Ultatel, especially when managing advanced features and configurations. - Users often face **glitches** and slowness, complicating device transitions and admin tasks, which hampers user experience. - Users struggle with **access issues** , needing a large app open and facing persistent connectivity problems and integration challenges. - Users desire more **self-service options** in account management, despite appreciating the quick support available. #### What Are Recent G2 Reviews of Ultatel? **"[Ultatel: Cost-Effective and Effortlessly Streamlines Communication](https://www.g2.com/survey_responses/ultatel-review-12606312)"** **Rating:** 5.0/5.0 stars *— Rita S.* [Read full review](https://www.g2.com/survey_responses/ultatel-review-12606312) --- **"[Reliable VoIP Platform with Strong Partner Support and Solid Feature Set](https://www.g2.com/survey_responses/ultatel-review-12346607)"** **Rating:** 5.0/5.0 stars *— Patrick A.* [Read full review](https://www.g2.com/survey_responses/ultatel-review-12346607) --- ### 11. [MightyCall](https://www.g2.com/products/mightycall/reviews) MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based system requires no hardware, providing powerful functionality with simplicity. With the best UI in the industry, MightyCall enables SMBs to manage their setup easily without losing the quality and range of enterprise-level features. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time. **Average Rating:** 4.4/5.0 **Total Reviews:** 331 **How Do G2 Users Rate MightyCall?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.7/10) - **Phone Calls:** 9.2/10 (Category avg: 9.1/10) - **VOiP Number:** 9.2/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind MightyCall?** - **Seller:** [MightyCall](https://www.g2.com/sellers/mightycall) - **Company Website:** https://www.mightycall.com - **Year Founded:** 2013 - **HQ Location:** San Francisco Bay Area, CA - **Twitter:** @MightyCall (1,499 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mightycall/about (54 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Real Estate, Marketing and Advertising - **Company Size:** 90% Small-Business, 7% Mid-Market #### What Are MightyCall's Pros and Cons? **Pros:** - Ease of Use (62 reviews) - Customer Support (55 reviews) - Helpful (44 reviews) - Customer Service (31 reviews) - Reliability (31 reviews) **Cons:** - Call Issues (16 reviews) - Number Issues (15 reviews) - Complexity (14 reviews) - Connection Issues (14 reviews) - Missing Features (13 reviews) ### What Do G2 Reviewers Say About MightyCall? *AI-generated summary from verified user reviews* **Pros:** - Users find MightyCall's **ease of use** exceptional, enjoying its user-friendly interface and quick access to features. - Users highlight the **responsive customer support** of MightyCall, ensuring quick resolution of technical issues and smooth operation. - Users commend the **expert customer support** of MightyCall, consistently resolving queries swiftly and effectively. - Users praise MightyCall for its **outstanding customer service** , noting helpful responses and friendly support during setup and troubleshooting. - Users highlight the **reliability** of MightyCall, noting consistent performance and minimal downtime even with complex setups. **Cons:** - Users often face **call issues** with MightyCall, including difficulties in receiving calls and transferring them effectively. - Users experience **number issues** with MightyCall, such as SMS limitations and call handling inefficiencies that hinder communication. - Users find the **IVR setup complex** and encounter confusion with the website tools, impacting their overall experience. - Users often experience **connection issues** with MightyCall, affecting call quality and reliability of texts. - Users face **missing features** in MightyCall, such as call recording and limitations in the call journal functionality. #### What Are Recent G2 Reviews of MightyCall? **"[App-Based Flexibility That Lets Me Manage Calls from Anywhere](https://www.g2.com/survey_responses/mightycall-review-12578645)"** **Rating:** 4.5/5.0 stars *— Verified User in Insurance* [Read full review](https://www.g2.com/survey_responses/mightycall-review-12578645) --- **"[Empowers Small Teams with Powerful Call Management](https://www.g2.com/survey_responses/mightycall-review-12833548)"** **Rating:** 4.0/5.0 stars *— Sandy B.* [Read full review](https://www.g2.com/survey_responses/mightycall-review-12833548) --- #### What Are G2 Users Discussing About MightyCall? - [What is MightyCall used for?](https://www.g2.com/discussions/what-is-mightycall-used-for) - 1 comment, 2 upvotes ### 12. [Grandstream IP Video Phones](https://www.g2.com/products/grandstream-ip-video-phones/reviews) Grandstream IP video phones offer an all-in-one communications hub and a multimedia platform solution for any user desktop. **Average Rating:** 4.1/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Grandstream IP Video Phones?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.7/10) - **Phone Calls:** 9.3/10 (Category avg: 9.1/10) - **VOiP Number:** 8.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Grandstream IP Video Phones?** - **Seller:** [Grandstream Networks](https://www.g2.com/sellers/grandstream-networks) - **Year Founded:** 2002 - **HQ Location:** Boston, MA - **Twitter:** @GrandstreamNet (7,583 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/75033 (220 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 46% Mid-Market, 38% Small-Business #### What Are Recent G2 Reviews of Grandstream IP Video Phones? **"[Voicemail-to-Email Makes Messages Easy to Manage](https://www.g2.com/survey_responses/grandstream-ip-video-phones-review-12626113)"** **Rating:** 5.0/5.0 stars *— Latiffany L.* [Read full review](https://www.g2.com/survey_responses/grandstream-ip-video-phones-review-12626113) --- **"[Easy-to-Use UI, Modern Design, and Feature-Rich Voice Solutions](https://www.g2.com/survey_responses/grandstream-ip-video-phones-review-12923029)"** **Rating:** 5.0/5.0 stars *— DEEPAK M.* [Read full review](https://www.g2.com/survey_responses/grandstream-ip-video-phones-review-12923029) --- #### What Are G2 Users Discussing About Grandstream IP Video Phones? - [What is grandstream embedded?](https://www.g2.com/discussions/what-is-grandstream-embedded) - [How do Grandstream phones work?](https://www.g2.com/discussions/how-do-grandstream-phones-work) - [Is grandstream a VoIP?](https://www.g2.com/discussions/is-grandstream-a-voip) - [What is Grandstream IP phone?](https://www.g2.com/discussions/what-is-grandstream-ip-phone) ### 13. [Calilio](https://www.g2.com/products/calilio/reviews) Calilio is a cloud-based business phone system and call center software built for sales, support, and remote teams. It helps businesses move away from traditional desk phones and on-site PBX hardware by letting users make and receive calls over the internet — with VoIP technology — from a desktop, mobile, tablet, or web browser. With Calilio, businesses can buy or port virtual phone numbers (local, mobile, and toll-free numbers) from 100+ countries, and manage customer conversations from one shared workspace. Teams can handle calls, SMS, MMS, voicemail, notes, tags, recordings, and call history without switching between disconnected tools. Calilio supports inbound call management with features such as IVR, call forwarding, business hours, voicemail, call transfer, number sharing, and call routing. These tools help businesses reduce missed calls, guide callers to the right team, and keep customer communication organized. For outbound sales and outreach, Calilio offers power dialer, contact import, campaign setup, custom caller ID, click-to-call, call disposition, notes, tags, recordings, and analytics. Sales teams can call more contacts, track outcomes, and prepare better follow-ups with clear conversation history. Managers and supervisors can use live call monitoring, call whispering, call barge-in, call recording, and analytics to review team performance and support agents during important conversations. Calilio’s AI-powered call reports help teams review calls faster with call transcription, summary, sentiment analysis, reason for call, and call conclusion. **Average Rating:** 4.7/5.0 **Total Reviews:** 93 **How Do G2 Users Rate Calilio?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.7/10) - **Phone Calls:** 9.8/10 (Category avg: 9.1/10) - **VOiP Number:** 9.7/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 6.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Calilio?** - **Seller:** [Calilio](https://www.g2.com/sellers/calilio) - **Year Founded:** 2023 - **HQ Location:** FAR EAST FINANCE BUILDING SINGAPORE (048545) - **Twitter:** @caliliovoip (132 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/calilio (58 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Content Writer - **Top Industries:** Writing and Editing, Computer Software - **Company Size:** 91% Small-Business, 10% Mid-Market #### What Are Calilio's Pros and Cons? **Pros:** - Ease of Use (28 reviews) - VoIP Services (26 reviews) - Customer Service (17 reviews) - Affordable (16 reviews) - Customer Support (16 reviews) **Cons:** - Video Issues (9 reviews) - Number Issues (5 reviews) - High Cost (4 reviews) - Limited Features (4 reviews) - Connection Issues (2 reviews) ### What Do G2 Reviewers Say About Calilio? *AI-generated summary from verified user reviews* **Pros:** - Users find Calilio to be **easy to use** , enjoying its quick setup and smooth integration into workflow. - Users appreciate the **flexible and affordable VoIP services** of Calilio, enhancing client communication during campaigns. - Users appreciate the **24/7 customer support** of Calilio, ensuring assistance is always readily available whenever needed. - Users value the **affordability** of Calilio, praising its cost-efficient plans and useful features for business use. - Users value the **24/7 customer support** from Calilio, which promptly resolves issues and enhances user experience. **Cons:** - Users express frustration regarding the **lack of video call facilities** in Calilio, limiting communication options. - Users face challenges with **number issues** , including missing options and delays in number porting across regions. - Users find the **high cost** of Calilio's subscriptions unsatisfactory, especially for those in low bandwidth regions. - Users express concerns over **limited features** in Calilio, particularly lacking advanced tools for collaboration and scalability. - Users experience **connection issues** during poor internet conditions, impacting call quality despite otherwise clear communication. #### What Are Recent G2 Reviews of Calilio? **"[Calilio solved our business communication problem so far](https://www.g2.com/survey_responses/calilio-review-12957074)"** **Rating:** 4.5/5.0 stars *— Claire G.* [Read full review](https://www.g2.com/survey_responses/calilio-review-12957074) --- **"[Easy-to-Use Dashboard with Fast, Responsive Support](https://www.g2.com/survey_responses/calilio-review-12578267)"** **Rating:** 4.0/5.0 stars *— Zachary P.* [Read full review](https://www.g2.com/survey_responses/calilio-review-12578267) --- ### 14. [Freshcaller](https://www.g2.com/products/freshcaller/reviews) Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide. **Average Rating:** 4.1/5.0 **Total Reviews:** 127 **How Do G2 Users Rate Freshcaller?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.7/10) - **Phone Calls:** 9.2/10 (Category avg: 9.1/10) - **VOiP Number:** 8.9/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Freshcaller?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) - **Ownership:** NASDAQ: FRSH **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 69% Small-Business, 25% Mid-Market #### What Are Freshcaller's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Automation (1 reviews) - Call Recording (1 reviews) - Customer Communication (1 reviews) - Dialing Features (1 reviews) **Cons:** - Lack of Features (2 reviews) - Contact Management (1 reviews) - Contact Management Issues (1 reviews) - Missing Features (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About Freshcaller? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **simple and clean UI** of Freshcaller, making it very easy to use and set up. - Users value the **automation features** of Freshcaller, enhancing efficiency and timely customer interactions. - Users value the **call recording** feature in Freshcaller, enhancing their overall communication experience effortlessly. - Users value the **easy-to-use interface** of Freshcaller, enhancing their overall communication experience effortlessly. - Users value the **dialing features** of Freshcaller, emphasizing the ease of use and helpful tools like recording and call tags. **Cons:** - Users note a **lack of features** in Freshcaller, including no bulk application and individual licensing fees for each app. - Users are frustrated by the **lack of detailed contact information** in Freshcaller, missing essentials like recent call notes. - Users feel the lack of **contact details** in Freshcaller hampers effective communication and tracking of interactions. - Users find the lack of **detailed contact information** frustrating, particularly missing recent call notes. - Users express concerns about **poor customer support** , citing slow response times that hinder urgent issue resolution. #### What Are Recent G2 Reviews of Freshcaller? **"[Freashworks has been extremely instrumental in increasing agent level productivity.](https://www.g2.com/survey_responses/freshcaller-review-11346046)"** **Rating:** 5.0/5.0 stars *— Abhishek M.* [Read full review](https://www.g2.com/survey_responses/freshcaller-review-11346046) --- **"[Simple UI with Efficient Call Management](https://www.g2.com/survey_responses/freshcaller-review-12099955)"** **Rating:** 5.0/5.0 stars *— Mohd Saif S.* [Read full review](https://www.g2.com/survey_responses/freshcaller-review-12099955) --- #### What Are G2 Users Discussing About Freshcaller? - [What is Freshdesk Contact Center used for?](https://www.g2.com/discussions/what-is-freshdesk-contact-center-used-for) ### 15. [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today. **Average Rating:** 4.8/5.0 **Total Reviews:** 852 **How Do G2 Users Rate Kixie PowerCall & SMS?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10) - **Phone Calls:** 9.8/10 (Category avg: 9.1/10) - **VOiP Number:** 9.8/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Kixie PowerCall & SMS?** - **Seller:** [Kixie](https://www.g2.com/sellers/kixie) - **Company Website:** https://www.kixie.com - **Year Founded:** 2013 - **HQ Location:** Los Angeles, CA - **LinkedIn® Page:** https://www.linkedin.com/company/3556757/ (66 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Financial Services, Marketing and Advertising - **Company Size:** 83% Small-Business, 16% Mid-Market #### What Are Kixie PowerCall & SMS's Pros and Cons? **Pros:** - Ease of Use (87 reviews) - Helpful (74 reviews) - Customer Support (70 reviews) - Time-saving (52 reviews) - Automation (43 reviews) **Cons:** - Call Issues (29 reviews) - Missing Features (14 reviews) - Connection Issues (13 reviews) - Integration Issues (12 reviews) - Technical Issues (12 reviews) ### What Do G2 Reviewers Say About Kixie PowerCall & SMS? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with Kixie PowerCall & SMS, enhancing productivity and integration with existing tools. - Users appreciate the **helpful features** of Kixie PowerCall & SMS, significantly boosting cold calling effectiveness and productivity. - Users praise Kixie's **excellent customer support** , noting helpful and encouraging assistance from the team. - Users value the **time-saving features** of Kixie PowerCall & SMS, enhancing efficiency in communication and CRM management. - Users praise the **automation features** of Kixie PowerCall & SMS, enhancing productivity and simplifying communication. **Cons:** - Users report **call and messaging navigation issues** that hinder efficiency and can lead to frustrating experiences. - Users wish for **missing features** like emailing and standalone app capabilities to enhance Kixie's functionality. - Users experience occasional **connection issues** which can disrupt workflow and require assistance from support for resolution. - Users report **integration issues** with Kixie, especially concerning data sync and compatibility with HubSpot. - Users experience occasional **technical issues** such as connectivity problems and data syncing that require support assistance. #### What Are Recent G2 Reviews of Kixie PowerCall & SMS? **"[Streamlined Outreach with Seamless CRM Integration](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718)"** **Rating:** 4.0/5.0 stars *— Adil Mohammad Salim S.* [Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718) --- **"[With Kixie my cold calls get answered consistently. Highly recommend](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214)"** **Rating:** 5.0/5.0 stars *— Johno O.* [Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214) --- #### What Are G2 Users Discussing About Kixie PowerCall & SMS? - [What is Kixie PowerCall & SMS used for?](https://www.g2.com/discussions/what-is-kixie-powercall-sms-used-for) ### 16. [Streams.AI](https://www.g2.com/products/streams-ai/reviews) Streams.AI by PanTerra Networks is a unified, AI-powered cloud-based communications platform designed to help businesses streamline communication and engagement efforts. The solution integrates voice, video, messaging, file sharing, and contact center functionalities into a single, user-friendly interface. Streams.AI allows teams of all sizes to connect and collaborate seamlessly, eliminating the need to juggle multiple applications. Streams.AI encompasses businesses across various sectors, particularly those in industries that prioritize security and uptime, such as healthcare, finance, and legal. These organizations often require robust communication solutions that can adapt to their evolving needs. Streams.AI is designed to support these requirements, offering features that enhance productivity and facilitate effective collaboration from any device. Streams.AI offers advanced contact center features, such as auto-attendant routing and call analytics, which help organizations manage customer interactions more effectively. Administrative controls are built into the system, allowing IT teams to customize settings and monitor usage, ensuring that the platform aligns with organizational policies and compliance requirements. One of the standout aspects of Streams.AI is its commitment to security and reliability. With built-in compliance measures and 24/7 support, PanTerra Networks provides a managed communications experience that businesses can trust. This level of support is particularly crucial for industries that handle sensitive information, as it ensures that communications remain secure and uninterrupted. Stream.AI's scalability means that it can grow alongside any business, accommodating increasing demands without compromising performance. Security and reliability are standout aspects of Streams.AI, as the platform incorporates built-in compliance measures and offers 24/7 support. PanTerra Networks provides a managed communications experience that businesses can trust. This commitment to security ensures that communications remain secure and uninterrupted, fostering confidence and engagement among users. By integrating multiple functionalities into a single customer engaging platform, Streams.AI simplifies workflows and fosters a more connected and efficient work environment. **Average Rating:** 4.3/5.0 **Total Reviews:** 37 **How Do G2 Users Rate Streams.AI?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.7/10) - **Phone Calls:** 9.6/10 (Category avg: 9.1/10) - **VOiP Number:** 7.8/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.4/10 (Category avg: 8.6/10) **Who Is the Company Behind Streams.AI?** - **Seller:** [PanTerra Networks](https://www.g2.com/sellers/panterra-networks) - **Company Website:** https://www.panterranetworks.com - **Year Founded:** 2001 - **HQ Location:** San Jose, California - **Twitter:** @panterranetwork (467 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/27096/ (133 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 51% Small-Business, 31% Mid-Market #### What Are Streams.AI's Pros and Cons? **Pros:** - Reliability (3 reviews) - Cloud Storage (2 reviews) - Ease of Use (2 reviews) - High Quality (2 reviews) - Business Tools (1 reviews) **Cons:** - Difficult Interface (2 reviews) - Inconvenience (2 reviews) - Admin Control (1 reviews) - Admin Control Issues (1 reviews) - Complex Process (1 reviews) ### What Do G2 Reviewers Say About Streams.AI? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **reliability** of Streams.AI, experiencing exceptional uptime and consistent performance over the long term. - Users admire the **cloud storage capabilities** of Streams.AI, enhancing patient care from anywhere with a balanced work-life approach. - Users find Streams.AI incredibly **easy to use** , enhancing patient care and supporting a balanced work-life experience. - Users praise the **high quality** of Streams.AI, enjoying reliable performance and exceptional service delivery in healthcare. - Users commend the **business tools** of Streams.AI for enhancing patient care and improving work-life balance for providers. **Cons:** - Users find the **difficult interface** of Streams.AI frustrating and non-intuitive, hindering efficient access to necessary features. - Users express **inconvenience** with the admin portal's unintuitive process and issues with VM traffic management. - Users find the **admin portal frustrating** due to its complexity and lack of intuitive navigation for changes. - Users find the **admin control issues** on Streams.AI frustrating, as the portal lacks intuitiveness for infrequent tasks. - Users feel frustrated with the **complex process** of the admin portal, finding it unintuitive and difficult to navigate. #### What Are Recent G2 Reviews of Streams.AI? **"[Easy to Use, Competitive Pricing, and Amazing Support](https://www.g2.com/survey_responses/streams-ai-review-12774016)"** **Rating:** 5.0/5.0 stars *— Verified User in Legal Services* [Read full review](https://www.g2.com/survey_responses/streams-ai-review-12774016) --- **"[Outstanding Customer Service and Excellent Value](https://www.g2.com/survey_responses/streams-ai-review-12529303)"** **Rating:** 5.0/5.0 stars *— jen r.* [Read full review](https://www.g2.com/survey_responses/streams-ai-review-12529303) --- #### What Are G2 Users Discussing About Streams.AI? - [What software do streamers use to stream?](https://www.g2.com/discussions/what-software-do-streamers-use-to-stream) - [What is the function of broadcast software?](https://www.g2.com/discussions/streams-what-is-the-function-of-broadcast-software) - [What are Streams software?](https://www.g2.com/discussions/what-are-streams-software) - 1 comment - [What are features of streaming?](https://www.g2.com/discussions/what-are-features-of-streaming) ### 17. [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews) SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease. **Average Rating:** 4.3/5.0 **Total Reviews:** 212 **How Do G2 Users Rate SalesCaptain?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind SalesCaptain?** - **Seller:** [SalesCaptain](https://www.g2.com/sellers/salescaptain-0ad71d1f-2581-417b-b396-fc2e2582d6e6) - **Year Founded:** 2020 - **HQ Location:** New York, US - **Twitter:** @SalesCaptainInc (157 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salescaptainhq (25 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Business Manager - **Top Industries:** Marketing and Advertising, Retail - **Company Size:** 71% Small-Business, 27% Mid-Market #### What Are SalesCaptain's Pros and Cons? **Pros:** - Automation (62 reviews) - Communication (54 reviews) - Ease of Use (49 reviews) - Helpful (41 reviews) - Communication Improvement (40 reviews) **Cons:** - Steep Learning Curve (40 reviews) - Time-Consuming (20 reviews) - Limited Reporting (18 reviews) - Limited Customization (17 reviews) - Learning Curve (15 reviews) ### What Do G2 Reviewers Say About SalesCaptain? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **automation features** of SalesCaptain, which enhance efficiency and improve customer interactions consistently. - Users value the **clear and consistent communication** provided by SalesCaptain, enhancing the overall client experience and organization. - Users appreciate the **ease of use** of SalesCaptain, benefiting from organized communication and streamlined scheduling. - Users appreciate how SalesCaptain's **immediate response capabilities** keep customer conversations alive in busy situations. - Users appreciate the **consistent communication** of SalesCaptain, enhancing client experience and maintaining strong relationships effortlessly. **Cons:** - Users find the **steep learning curve** challenging as initial setup and customization can be complicated and time-consuming. - Users find **SalesCaptain time-consuming** to set up and navigate, especially for onboarding and automation configuration. - Users wish for **more sophisticated reporting** , as current options limit effective analysis and insights from key metrics. - Users find the **limited customization** of SalesCaptain frustrating, hindering workflow efficiency and personalized insights. - Users face a **learning curve** during initial setup and configuration due to the platform's powerful features. #### What Are Recent G2 Reviews of SalesCaptain? **"[A Smart Solution for Managing Leads and Sales](https://www.g2.com/survey_responses/salescaptain-review-13059403)"** **Rating:** 4.5/5.0 stars *— Ari E.* [Read full review](https://www.g2.com/survey_responses/salescaptain-review-13059403) --- **"[A Great Platform for Sales Productivity](https://www.g2.com/survey_responses/salescaptain-review-13055771)"** **Rating:** 4.5/5.0 stars *— Liana S.* [Read full review](https://www.g2.com/survey_responses/salescaptain-review-13055771) --- ### 18. [Fusion Connect: Modern Connectivity and Communications Solutions](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/reviews) Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. **Average Rating:** 4.4/5.0 **Total Reviews:** 63 **How Do G2 Users Rate Fusion Connect: Modern Connectivity and Communications Solutions?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.7/10) - **Phone Calls:** 8.6/10 (Category avg: 9.1/10) - **VOiP Number:** 8.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Fusion Connect: Modern Connectivity and Communications Solutions?** - **Seller:** [Fusion Connect](https://www.g2.com/sellers/fusion-connect) - **Company Website:** https://www.fusionconnect.com - **Year Founded:** 2003 - **HQ Location:** Atlanta, Georgia, United States - **Twitter:** @FusionConnectSM (1,114 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/63248/ (1,615 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Non-Profit Organization Management, Restaurants - **Company Size:** 37% Small-Business, 33% Mid-Market #### What Are Fusion Connect: Modern Connectivity and Communications Solutions's Pros and Cons? **Pros:** - Helpful (17 reviews) - Customer Support (16 reviews) - Ease of Use (13 reviews) - Reliability (11 reviews) - Customer Service (8 reviews) **Cons:** - Poor Customer Support (12 reviews) - Customer Service (11 reviews) - Billing Issues (8 reviews) - High Cost (6 reviews) - Complex Processes (5 reviews) ### What Do G2 Reviewers Say About Fusion Connect: Modern Connectivity and Communications Solutions? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional support** from Fusion Connect, appreciating timely responses and streamlined communication amidst complexities. - Users praise the **responsive tech support** of Fusion Connect, highlighting their urgency and professionalism during critical situations. - Users find Fusion Connect's service to be **easy to use** with seamless transitions and effective support from the team. - Users commend the **reliability** of Fusion Connect, enjoying seamless transitions and robust, consistent service. - Users value the **excellent customer service** of Fusion Connect, noting quick responses and helpful support from the team. **Cons:** - Users express frustration with **poor customer support** , citing unclear communication and lack of issue resolution. - Users express frustration with **inconsistent customer service** , which hampers issue resolution and leads to additional complications. - Users report significant **billing issues** with unexpected fees and poor communication regarding charges and service contracts. - Users express concern about the **high costs** associated with Fusion Connect, feeling it lacks value for the price. - Users find the **complex processes** of Fusion Connect challenging, particularly with configuration and billing management issues. #### What Are Recent G2 Reviews of Fusion Connect: Modern Connectivity and Communications Solutions? **"[Easy Transition with Significant Cost Savings](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272)"** **Rating:** 5.0/5.0 stars *— Kevin R.* [Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272) --- **"[Fusion Connect always Delivers](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005)"** **Rating:** 4.5/5.0 stars *— Nicholas K.* [Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005) --- ### 19. [Broadvoice](https://www.g2.com/products/broadvoice-broadvoice/reviews) Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.  **Average Rating:** 4.5/5.0 **Total Reviews:** 63 **How Do G2 Users Rate Broadvoice?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.7/10) - **Phone Calls:** 9.5/10 (Category avg: 9.1/10) - **VOiP Number:** 9.5/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Broadvoice?** - **Seller:** [Broadvoice](https://www.g2.com/sellers/broadvoice) - **Year Founded:** 2005 - **HQ Location:** Northridge, US - **Twitter:** @broadvoice (562 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/57907 (258 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 59% Small-Business, 27% Mid-Market #### What Are Broadvoice's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Customer Support (13 reviews) - Reliability (13 reviews) - VoIP Services (11 reviews) - Accessibility (9 reviews) **Cons:** - Lack of Intuitiveness (5 reviews) - Call Connectivity Issues (3 reviews) - Call Issues (3 reviews) - Complex Processes (3 reviews) - Internet Dependency (3 reviews) ### What Do G2 Reviewers Say About Broadvoice? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Broadvoice, enjoying its user-friendly app and straightforward interface. - Users commend the **excellent customer support** of Broadvoice, appreciating the reliable assistance available whenever needed. - Users value the **reliability** of Broadvoice, noting its seamless performance and outstanding customer support. - Users appreciate the **seamless accessibility** of Broadvoice VoIP services, enhancing hybrid work and client communication efficiency. - Users appreciate the **global accessibility** of Broadvoice, enabling seamless communication and collaboration from anywhere. **Cons:** - Users find the **lack of intuitiveness** in Broadvoice frustrating, especially with the mobile app and call flow setup. - Users face occasional **call connectivity issues** that disrupt their conversations and affect overall satisfaction. - Users frequently experience **call issues** , including missed calls and choppy quality, impacting their communication reliability. - Users find the **call tree setup and customer portal complex** , making navigation and usage challenging for new customers. - Users face challenges with **internet dependency** on Broadvoice, experiencing call quality issues during outages. #### What Are Recent G2 Reviews of Broadvoice? **"[Broadvoice Enhances Mobility with Reliable VoIP](https://www.g2.com/survey_responses/broadvoice-review-6643620)"** **Rating:** 4.5/5.0 stars *— Carlton W.* [Read full review](https://www.g2.com/survey_responses/broadvoice-review-6643620) --- **"[Great Customer Service and Fluent Call Handling](https://www.g2.com/survey_responses/broadvoice-review-10991686)"** **Rating:** 5.0/5.0 stars *— Mathew B.* [Read full review](https://www.g2.com/survey_responses/broadvoice-review-10991686) --- #### What Are G2 Users Discussing About Broadvoice? - [What is BroadVoice Cloud PBX used for?](https://www.g2.com/discussions/what-is-broadvoice-cloud-pbx-used-for) ### 20. [PBXware](https://www.g2.com/products/pbxware/reviews) PBXware is a powerful Unified Communications (UC) software solution designed to address the communication requirements of businesses of all sizes and across diverse industries. With its user-friendly interface, PBXware integrates a comprehensive suite of features that emphasize flexibility, scalability, and reliability, making it a suitable choice for organizations looking to enhance their communication infrastructure. This feature-rich platform boasts over 5,000 capabilities, including intelligent call routing, enhanced ring groups for call queuing, voicemail management, conferencing options, and Least Cost Routing (LCR). Additionally, PBXware supports seamless integration with Customer Relationship Management (CRM) systems, allowing businesses to streamline their operations and improve customer service. These advanced tools are designed to optimize daily communication processes, ensuring that organizations can operate efficiently and effectively. PBXware is available in four specialized editions: Multi-Tenant, Contact Center, Business, and Service Provider. Each edition is tailored to meet specific business needs, from managing multiple tenants in a single installation to supporting high-volume contact centers. The Multi-Tenant edition, for instance, features a true multi-tenant architecture that simplifies the maintenance and monitoring of a diverse customer base, enabling administrators to save time and reduce operational costs while enhancing productivity. The Contact Center edition is particularly noteworthy for its emphasis on omnichannel support, integrating various communication channels such as voice, live chat, email, WhatsApp, and Facebook Messenger. This edition is equipped with advanced reporting and real-time analytics, empowering contact centers to manage busy interactions effectively, optimize customer experiences, and streamline workflows. By providing a comprehensive view of customer interactions, PBXware enhances the ability of businesses to respond to customer needs promptly and efficiently. Scalability and flexibility are key attributes of PBXware, enabling it to accommodate the evolving communication needs of both small businesses and large enterprises. As organizations grow, PBXware can seamlessly integrate new users and services without disruption, ensuring that businesses can adapt to changing demands while maintaining a high level of service. This adaptability positions PBXware as a valuable asset for any organization seeking to enhance its communication capabilities. **Average Rating:** 4.5/5.0 **Total Reviews:** 25 **How Do G2 Users Rate PBXware?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.7/10) - **Phone Calls:** 9.6/10 (Category avg: 9.1/10) - **VOiP Number:** 9.5/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.6/10 (Category avg: 8.6/10) **Who Is the Company Behind PBXware?** - **Seller:** [Bicom Systems](https://www.g2.com/sellers/bicom-systems) - **Year Founded:** 2003 - **HQ Location:** London, Greenford - **LinkedIn® Page:** https://www.linkedin.com/company/bicom-systems (100 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications - **Company Size:** 54% Small-Business, 35% Mid-Market #### What Are PBXware's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Reliability (7 reviews) - Flexibility (5 reviews) - Helpful (5 reviews) - Cost Efficiency (4 reviews) **Cons:** - Complex Processes (3 reviews) - Lack of Intuitiveness (3 reviews) - Contact Management (2 reviews) - Difficult Settings Management (2 reviews) - Navigation Difficulty (2 reviews) ### What Do G2 Reviewers Say About PBXware? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of PBXware, finding it reliable and simple to train support staff. - Users commend the **reliability** of PBXware, noting its stability and effective support that ensures smooth operations. - Users highlight the **flexibility** of PBXware, allowing easy deployment and tailored solutions for diverse customer needs. - Users appreciate the **helpful support team** of PBXware, ensuring reliable solutions and easy onboarding for customers. - Users highlight the **cost efficiency** of PBXware, enabling scalable solutions for businesses while minimizing expenses. **Cons:** - Users find the **complex processes** of PBXware challenging, as onboarding and managing changes can be cumbersome. - Users find the **lack of intuitiveness** in PBXware's interface challenging, affecting navigation and ease of use. - Users feel that PBXware lacks a **robust API for contact integration** , limiting customization and connectivity options. - Users find **settings management difficult** , leading to confusion and challenges in maintaining licenses and extensions effectively. - Users find PBXware's **navigation challenging** , noting the need for improved usability and interface design. #### What Are Recent G2 Reviews of PBXware? **"[Comprehensive Telecom Solution, Needs UI Tweaks](https://www.g2.com/survey_responses/pbxware-review-11988558)"** **Rating:** 4.5/5.0 stars *— Pinki P.* [Read full review](https://www.g2.com/survey_responses/pbxware-review-11988558) --- **"[Top-notch multitenant management and CRM integrations](https://www.g2.com/survey_responses/pbxware-review-11991339)"** **Rating:** 5.0/5.0 stars *— Niccolò M.* [Read full review](https://www.g2.com/survey_responses/pbxware-review-11991339) --- ### 21. [VirtualPBX](https://www.g2.com/products/virtualpbx/reviews) VirtualPBX is a leading provider of business communication solutions, offering a suite of products designed to help companies of all sizes connect with their customers and teams. The three core products are VirtualPBX Business Phone Plans, VirtualText, and VirtualPBX Contact Center. VirtualPBX Business Phone Plans: This is a comprehensive VoIP phone system that provides professional-grade features for small and medium businesses. It allows users to manage their business calls from any device—whether it's a mobile phone, desktop, or traditional desk phone. Key features include an auto-attendant, customizable greetings, advanced call reporting, call recording, and seamless CRM integrations. The plans are designed to be flexible and scalable, providing businesses with the tools they need to stay connected and professional from anywhere. VirtualText: This is a standalone business text messaging service that enables organizations to streamline customer and team communication. VirtualText allows businesses to send and receive SMS and MMS messages using their existing business phone numbers. It offers a shared inbox for team collaboration, and powerful marketing features like automated messaging, drip campaigns, scheduled blasts, and contact segmentation. The service also integrates with popular CRMs and internal communication apps, helping businesses to manage conversations, send targeted messages, and stay compliant with industry regulations. VirtualPBX Contact Center: Designed for businesses with higher call volumes, the Contact Center solution provides advanced features to manage and optimize customer service operations. It includes everything from the Business Phone Plans, with added capabilities like Automatic Call Distribution (ACD) queues, live dashboards for real-time monitoring, and in-depth call analytics. The system allows for features like call tagging, callback options, and supervisor tools like "whisper" and "barge" to improve agent performance and customer experiences. The Contact Center is built to streamline workflows, providing robust integrations with CRMs to give agents the full context of every customer interaction. **Average Rating:** 4.2/5.0 **Total Reviews:** 35 **How Do G2 Users Rate VirtualPBX?** - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.7/10) - **Phone Calls:** 8.7/10 (Category avg: 9.1/10) - **VOiP Number:** 9.6/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.2/10 (Category avg: 8.6/10) **Who Is the Company Behind VirtualPBX?** - **Seller:** [VirtualPBX](https://www.g2.com/sellers/virtualpbx) - **Year Founded:** 1997 - **HQ Location:** San Jose, CA - **Twitter:** @VirtualPBX (5,359 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/108679/ (33 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 97% Small-Business, 3% Mid-Market #### What Are VirtualPBX's Pros and Cons? **Pros:** - Customer Support (3 reviews) - Customer Service (2 reviews) - Helpful (2 reviews) - Convenience (1 reviews) - Efficiency (1 reviews) ### What Do G2 Reviewers Say About VirtualPBX? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer support** of VirtualPBX, highlighting their professionalism and helpfulness in resolving issues. - Users commend the **exceptional customer service** of VirtualPBX, noting their professionalism and effective support throughout the process. - Users highlight the **exceptional professionalism** of VirtualPBX's support team, ensuring a seamless and satisfactory experience. - Users praise the **excellent customer service** of VirtualPBX, highlighting their helpfulness and thorough support. - Users commend the **efficiency** of VirtualPBX, noting prompt assistance and excellent service throughout the process. #### What Are Recent G2 Reviews of VirtualPBX? **"[Reliable Communication with Stellar Support](https://www.g2.com/survey_responses/virtualpbx-review-12686476)"** **Rating:** 5.0/5.0 stars *— Misael S.* [Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12686476) --- **"[VirtualPBX: Essential for Solopreneurs, Easy Call Management](https://www.g2.com/survey_responses/virtualpbx-review-12980109)"** **Rating:** 5.0/5.0 stars *— Vernon D.* [Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12980109) --- #### What Are G2 Users Discussing About VirtualPBX? - [Which platforms can be used to host CompletePBX 5?](https://www.g2.com/discussions/which-platforms-can-be-used-to-host-completepbx-5) - [What are softphone apps?](https://www.g2.com/discussions/what-are-softphone-apps) - [What does PBX stand for?](https://www.g2.com/discussions/what-does-pbx-stand-for) - [What is virtual PBX software?](https://www.g2.com/discussions/what-is-virtual-pbx-software) ### 22. [Softphone.Pro](https://www.g2.com/products/softphone-pro/reviews) VoIP phone app designed for those who handle hundreds calls a day: call center agents, sales pros and support teams. You can use Softphone.Pro with your existing VoIP provider, cloud PBX, Asterisk, FreePBX, Elastix, Issabel PBX and any other SIP server. Best for small and medium teams of 5-50 agents. Built-in Zoho, Hubspot, Pipedrive and Zendesk integrations. Instant click-to-call and screen pop-up integration with 3-rd party CRM and Helpdesk software. No developers needed! Real-time supervisor dashboard, online reporting, call and screen recording. **Average Rating:** 4.6/5.0 **Total Reviews:** 65 **How Do G2 Users Rate Softphone.Pro?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.7/10) - **Phone Calls:** 9.6/10 (Category avg: 9.1/10) - **VOiP Number:** 8.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Softphone.Pro?** - **Seller:** [Softphone.Pro](https://www.g2.com/sellers/softphone-pro) - **Year Founded:** 2015 - **HQ Location:** Kostanay, Kazakhstan - **LinkedIn® Page:** https://www.linkedin.com/company/vedisoftltd/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Telecommunications, Computer Software - **Company Size:** 82% Small-Business, 17% Mid-Market #### What Are Softphone.Pro's Pros and Cons? **Pros:** - Easy Integration (7 reviews) - Ease of Use (3 reviews) - Easy Setup (3 reviews) - Easy Implementation (2 reviews) - Intuitive (2 reviews) **Cons:** - Customer Service (1 reviews) - High Cost (1 reviews) - High Pricing (1 reviews) - Performance Issues (1 reviews) - Time Constraints (1 reviews) ### What Do G2 Reviewers Say About Softphone.Pro? *AI-generated summary from verified user reviews* **Pros:** - Users find the **easy integration** of Softphone.Pro beneficial, enhancing their daily workflow with its intuitive setup. - Users find Softphone.Pro to have a **user-friendly interface** , making integration and daily use seamless and efficient. - Users find the **easy setup** of Softphone.Pro to be intuitive and efficient for team configuration. - Users find **easy implementation** of Softphone.Pro to be seamless, enhancing their overall satisfaction and experience. - Users appreciate the **intuitive interface** of Softphone.Pro, making setup and use effortless for teams. **Cons:** - Users note a **lack of proactive support** from the Softphone.Pro team, hindering effective issue resolution. - Users find the **high cost** of Softphone.Pro to be a significant drawback compared to other options available. - Users find the **pricing relatively high** , which may hinder their overall satisfaction with Softphone.Pro. - Users report **serious performance issues** with Softphone.Pro, including window scaling problems and disappearing windows. - Users mention the **slow support response times** and highlight the absence of a mobile version for convenience. #### What Are Recent G2 Reviews of Softphone.Pro? **"[Great experience with Softphone.Pro](https://www.g2.com/survey_responses/softphone-pro-review-12017821)"** **Rating:** 5.0/5.0 stars *— Abdulla Z.* [Read full review](https://www.g2.com/survey_responses/softphone-pro-review-12017821) --- **"[Promising Experience with Smooth Integration and Support, Despite Areas for Improvement](https://www.g2.com/survey_responses/softphone-pro-review-11030845)"** **Rating:** 5.0/5.0 stars *— Hiago S.* [Read full review](https://www.g2.com/survey_responses/softphone-pro-review-11030845) --- ### 23. [Comcast Business VoiceEdge](https://www.g2.com/products/comcast-business-voiceedge/reviews) Comcast Business VoiceEdge is a cloud-based, fully managed voice and unified communications solution designed to enhance business communication and collaboration. By eliminating the need for on-site PBX equipment, it offers a cost-effective and scalable alternative to traditional phone systems, supporting businesses as they grow and adapt. Key Features and Functionality: - Unified Communications: Integrates voice, video, messaging, and conferencing to streamline communication. - Cloud-Hosted PBX: Provides advanced calling features without the need for physical hardware, reducing capital expenditures. - Intuitive Administration: Offers an easy-to-use digital dashboard for managing equipment, passwords, and features across multiple locations. - Mobility Support: Includes mobile and desktop applications, enabling employees to make and receive calls, access voicemail, and participate in audio conferences from any device. - Advanced Call Management: Features such as Automated Attendants, Hunt Groups, Call Forwarding, and Readable Voicemail enhance call handling and user experience. - Scalability: Easily accommodates business growth by adding users or locations without significant infrastructure changes. Primary Value and Solutions Provided: Comcast Business VoiceEdge addresses the communication needs of modern businesses by offering a flexible, scalable, and cost-effective phone system. It eliminates the complexities and expenses associated with traditional PBX systems, providing a suite of advanced features that enhance productivity and collaboration. By supporting mobility and remote work, it ensures that employees remain connected and responsive, regardless of their location. This solution is particularly beneficial for businesses seeking to improve operational efficiency, reduce costs, and adapt to evolving communication demands. **Average Rating:** 3.6/5.0 **Total Reviews:** 35 **How Do G2 Users Rate Comcast Business VoiceEdge?** - **Has the product been a good partner in doing business?:** 7.2/10 (Category avg: 8.7/10) - **Phone Calls:** 8.1/10 (Category avg: 9.1/10) - **VOiP Number:** 7.8/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Comcast Business VoiceEdge?** - **Seller:** [Comcast](https://www.g2.com/sellers/comcast) - **Year Founded:** 1963 - **HQ Location:** Philadelphia, PA - **Twitter:** @comcast (174,389 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1703/ (61,222 employees on LinkedIn®) - **Ownership:** NASDAQ: CMCSA **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 57% Small-Business, 29% Mid-Market #### What Are Comcast Business VoiceEdge's Pros and Cons? **Pros:** - Business Tools (1 reviews) - Calling Features (1 reviews) - Convenience (1 reviews) - Customer Service (1 reviews) - Customer Support (1 reviews) **Cons:** - Complex Processes (1 reviews) - Contact Management (1 reviews) - High Cost (1 reviews) ### What Do G2 Reviewers Say About Comcast Business VoiceEdge? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **business phone system features** of Comcast Business VoiceEdge for efficient call management and monitoring. - Users appreciate the **advanced calling features** of Comcast Business VoiceEdge, enhancing communication and call management. - Users value the **convenience** of Comcast Business VoiceEdge, finding it easy to use and integrate seamlessly. - Users appreciate the **fair customer support** provided by Comcast Business VoiceEdge, ensuring smooth communication integration. - Users appreciate the **excellent customer support** of Comcast Business VoiceEdge, enhancing their experience with effective assistance and guidance. **Cons:** - Users find the **integration process complex** for AppFolio, which disrupts efficiency compared to other systems. - Users find the **integration with AppFolio tedious** , often leading to difficulties in call information management. - Users find the **high cost** of Comcast Business VoiceEdge challenging as their business needs evolve. #### What Are Recent G2 Reviews of Comcast Business VoiceEdge? **"[Efficient and User-Friendly, But Needs Better Integration](https://www.g2.com/survey_responses/comcast-business-voiceedge-review-12078321)"** **Rating:** 5.0/5.0 stars *— Risa L.* [Read full review](https://www.g2.com/survey_responses/comcast-business-voiceedge-review-12078321) --- **"[Nice to Have for WFH](https://www.g2.com/survey_responses/comcast-business-voiceedge-review-9660712)"** **Rating:** 4.0/5.0 stars *— Verified User in Building Materials* [Read full review](https://www.g2.com/survey_responses/comcast-business-voiceedge-review-9660712) --- #### What Are G2 Users Discussing About Comcast Business VoiceEdge? - [What is Comcast Business VoiceEdge used for?](https://www.g2.com/discussions/what-is-comcast-business-voiceedge-used-for) - [How do I set up Comcast Business voicemail?](https://www.g2.com/discussions/how-do-i-set-up-comcast-business-voicemail) - [How do I transfer calls on my Comcast Business App?](https://www.g2.com/discussions/how-do-i-transfer-calls-on-my-comcast-business-app) - [How does Comcast business phone service work?](https://www.g2.com/discussions/how-does-comcast-business-phone-service-work) ### 24. [Zadarma Cloud PBX](https://www.g2.com/products/zadarma-cloud-pbx/reviews) Zadarma provides a comprehensive voice telecommunication solution for companies of all sizes. From virtual numbers in over 110 countries and free Cloud PBX to free CRM, AI voice agent, Call Tracking and various website widgets - you can fully establish your business phone system in a matter of a few minutes and at attractive rates. **Average Rating:** 4.6/5.0 **Total Reviews:** 30 **How Do G2 Users Rate Zadarma Cloud PBX?** - **Has the product been a good partner in doing business?:** 5.4/10 (Category avg: 8.7/10) - **Phone Calls:** 8.0/10 (Category avg: 9.1/10) - **VOiP Number:** 8.5/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 6.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Zadarma Cloud PBX?** - **Seller:** [Zadarma](https://www.g2.com/sellers/zadarma) - **Year Founded:** 2006 - **HQ Location:** London, England - **Twitter:** @ZadarmaHQ (1,142 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zadarma/ (40 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 83% Small-Business, 17% Mid-Market #### What Are Zadarma Cloud PBX's Pros and Cons? **Pros:** - Business Tools (4 reviews) - Easy Integration (3 reviews) - Ease of Use (2 reviews) - Easy Setup (2 reviews) - Reliability (2 reviews) **Cons:** - Call Issues (2 reviews) - Platform Limitations (2 reviews) - Browser Compatibility (1 reviews) - Complex Processes (1 reviews) - Connection Issues (1 reviews) ### What Do G2 Reviewers Say About Zadarma Cloud PBX? *AI-generated summary from verified user reviews* **Pros:** - Users value the **seamless integration** of Zadarma Cloud PBX, enhancing communication efficiency and workflow without extra admin burdens. - Users value the **easy integration** of Zadarma Cloud PBX, enhancing their workflow without extra administrative burdens. - Users find the **ease of use** in setting up Zadarma Cloud PBX features essential for efficient operations. - Users appreciate the **easy setup** of Zadarma Cloud PBX, enabling quick production with minimal coding required. - Users commend the **reliability** of Zadarma Cloud PBX, appreciating its consistent performance and seamless Salesforce integration. **Cons:** - Users face frequent **call issues** with Zadarma, including dropped calls and reliability problems, impacting their experience. - Users find the **platform limitations** frustrating, particularly with programming complexity and unreliable app performance. - Users face **browser compatibility issues** with Zadarma Cloud PBX, requiring standardization for optimal performance. - Users find the **complex processes** of Zadarma Cloud PBX to be too structured and potentially limiting for custom applications. - Users often struggle with **connection issues** that hinder their experience and disrupt service reliability. #### What Are Recent G2 Reviews of Zadarma Cloud PBX? **"[Call Queues and Stats Dashboard Keep Our Team Organized During Peak Periods](https://www.g2.com/survey_responses/zadarma-cloud-pbx-review-12877061)"** **Rating:** 5.0/5.0 stars *— Elena M.* [Read full review](https://www.g2.com/survey_responses/zadarma-cloud-pbx-review-12877061) --- **"[Flexible PBX That Keeps High-Volume Hotel Calls Organized](https://www.g2.com/survey_responses/zadarma-cloud-pbx-review-12904850)"** **Rating:** 5.0/5.0 stars *— Leone S.* [Read full review](https://www.g2.com/survey_responses/zadarma-cloud-pbx-review-12904850) --- #### What Are G2 Users Discussing About Zadarma Cloud PBX? - [What are the benefits of cloud PBX?](https://www.g2.com/discussions/what-are-the-benefits-of-cloud-pbx) - [What is PBX Zadarma?](https://www.g2.com/discussions/what-is-pbx-zadarma) - 1 comment - [What are some features of a PBX?](https://www.g2.com/discussions/what-are-some-features-of-a-pbx) - 1 comment ### 25. [Salesmsg](https://www.g2.com/products/salesmsg/reviews) 𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg. **Average Rating:** 4.7/5.0 **Total Reviews:** 401 **How Do G2 Users Rate Salesmsg?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Salesmsg?** - **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg) - **Company Website:** https://www.SalesMessage.com - **Year Founded:** 2017 - **HQ Location:** Delray Beach, FL - **Twitter:** @salesmsg (148 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salesmsg/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Sales - **Top Industries:** Health, Wellness and Fitness, Real Estate - **Company Size:** 68% Small-Business, 27% Mid-Market #### What Are Salesmsg's Pros and Cons? **Pros:** - Ease of Use (138 reviews) - Easy Communication (71 reviews) - Easy Integration (64 reviews) - Integrations (61 reviews) - Customer Support (55 reviews) **Cons:** - Missing Features (25 reviews) - Messaging Issues (21 reviews) - Sending Issues (17 reviews) - Slow Loading (16 reviews) - SMS Issues (16 reviews) ### What Do G2 Reviewers Say About Salesmsg? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Salesmsg greatly enhances communication and organization, streamlining their workflow. - Users find Salesmsg to provide **easy communication** , facilitating contact with patients without disruption. - Users love the **easy integration** of Salesmsg with CRM, enhancing their communication with leads and customers effectively. - Users value the **seamless integrations** of Salesmsg, enhancing communication with leads and improving workflow efficiency. - Users highlight the **responsive customer support** of Salesmsg, ensuring help is always available when needed. **Cons:** - Users find the **missing features** like dark mode and large image uploads hinder their experience with Salesmsg. - Users report **messaging issues** such as delays, difficulty tracking conversations, and frustrations with interrupted broadcasts. - Users express frustration with the **sending issues** , including difficulties in sending photos and frequent resending requirements. - Users often face **slow loading times** for the contact database, impacting efficiency during client communications. - Users report **SMS delivery issues** , particularly during large campaigns, impacting the overall effectiveness of Salesmsg. #### What Are Recent G2 Reviews of Salesmsg? **"[Salesmsg’s Intuitive Interface Makes Getting Started Effortless](https://www.g2.com/survey_responses/salesmsg-review-12949481)"** **Rating:** 4.0/5.0 stars *— Hannah G.* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481) --- **"[Easy-to-Navigate Platform with Regular Updates and Standout Support](https://www.g2.com/survey_responses/salesmsg-review-12509445)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445) --- #### What Are G2 Users Discussing About Salesmsg? - [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for) ## What Is VoIP Providers? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to VoIP Providers? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) --- ## How Do You Choose the Right VoIP Providers? ### What You Should Know About VoIP Software ### What is VoIP software? Voice-over-internet protocol, or VoIP, is a communication technology that allows audio and video interaction over the internet. It is a mode of phone transmission that enables internet phone calls using any smart device as opposed to traditional telephone services. [VoIP](https://www.g2.com/glossary/voip-definition), often pronounced as “vŏy'p” or “V-O-I-P,” is also commonly called voice-over IP. VoIP software enables online calling using digital signals, making it a more cost-effective alternative to traditional phone lines. It includes functions such as automated calls, phone and video calls, call queuing, and screen sharing. VoIP relies on a fast and dependable internet connection, and it can be understood as an “internet telephone" in layman’s terms. VoIP providers, also known as virtual phone systems, can help companies significantly improve call quality and reduce communication costs. VoIP solutions streamline communications and standardize the workflow, enabling companies to make international or overseas audio and video calls without expensive payments. It’s also a more flexible solution that allows employees to communicate long distances when away from their typical office space. ### Who uses VoIP software? Generally, VoIP calls can be accessed by everyone. Although most people use video calling platforms for personal use, VoIP products are adopted by large corporations. More options are available with advancements in technology and VoIP itself, especially regarding professional solutions for meetings and conferences with ethernet. VoIP software is often used in the following industries:  - **Customer service:** VoIP services have nearly taken over this industry, with customer service centered on phone lines. It reduces wait time by automatically redirecting calls to available people. It also has live monitoring and data-collecting capabilities, making it ideal for this type of work. - **Hotel and tourism:** The backbones of this sector are effective communication and 24-hour service. For best customer satisfaction, hotels use VoIP services to assist in managing calls and avoiding congestion on a single line at a time. - **Healthcare:** Healthcare industries use cloud-based VoIP phone systems to book online consultations with doctors, patient registrations, floor-to-floor communications, inventory management, etc.  - **Financial institutions:** Besides assisting with encrypted communication and authentication, VoIP allows finance professionals to communicate in real-time with their peers and customers. It also provides its consumers with financial data, news, and evaluations, which is necessary for making informed investment decisions. - **Manufacturing:** Manufacturing includes a variety of fields such as finance, accounting, sales, and warehouse, making it an industry for VoIP networks. Employees benefit significantly from VoIP software features like instant messaging, video conferencing, file sharing, advanced voice call management, etc., which enable effective telecommunication and collaboration.  ### What types of VoIP software exist? Five types of VoIP services are available in the market for interested buyers.  - **Residential VoIP services:** The landline phone is linked to a Wi-Fi modem via an adapter to make and receive internet calls. Charges are set according to different plans. Example: VoIP.com and Lingo. - **Device-based VoIP services:** To make free calls within the United States involves purchasing a VoIP device from a service provider and connecting it to an already-owned device. This removes the requirement for equipment other than a conventional landline phone and a monthly fee. Example: MagicJack and Ooma. - **Software-based VoIP services:** This is the most commonly used VoIP service. It requires a web-based application online or installed PC software. It’s then used via the computer's audio input and output devices. Example: Skype and Zoom. - [Mobile VoIP services](https://www.g2.com/categories/voip/f/voip-number) **:** Mobile VoIP is an application installed on mobile phones, allowing call access from anywhere with a reliable internet connection. Example: WhatsApp and Google Hangouts - **Business VoIP services:** The two VoIP choices for businesses are on-premises and cloud-based. Both offer far more cost-effective communication options than traditional landlines and have several valuable features. These include video and audio conferencing services, screen-sharing, interactive voice response, automated attendants, call queues, and call reports. These often expandable features come with comprehensive technical assistance. ### What are the benefits of VoIP software? - **Cost-effective:** An important advantage of VoIP technology is its low-cost hardware and software. This also decreases the need to buy more smartphones and or other gadgets. - **Reliable:** While traditional or regular phone systems can be prone to failures, [unified communication systems (UCaas)](https://www.g2.com/categories/ucaas-platforms) are often backed by multiple data centers, preventing an outage. Even if a business has issues with its internet connection, incoming calls can always be routed to mobile devices, even if the power or internet connection fails. - **Flexibility:** Users of VoIP systems can add and remove phone lines as required, and unlike traditional landline phone systems, removing or adding VoIP lines requires little effort and time. - **Integration:** IP phone systems integrate seamlessly with several existing business platforms. Many VoIP systems, for example, integrate with [customer relationship management (CRM)](https://www.g2.com/glossary/crm-definition) tools, benefitting both large and small enterprises. Businesses can reap the benefits of VoIP software without modifying current applications or IT infrastructure. - [Remote access:](https://www.g2.com/glossary/remote-access-definition) VoIP makes calling from anywhere using any device possible. This is becoming more important with remote work. Every user in the VoIP system has a unique [VoIP number](https://www.g2.com/categories/voip/f/voip-number) assigned to them. Using this number, the user can place and receive calls in the office or from home. VoIP software can be used on any mobile device, including phones and laptops across Apple and Microsoft. - **Advanced features and settings:** VoIP can offer premium company management services such as auto attendants, [call recording](https://www.g2.com/glossary/call-recording-definition), and call queuing. With custom VoIP services, companies can design a system to match their needs.  ### What are the challenges with VoIP software? - **Network dependency:** VoIP tools require a reliable network infrastructure for successful integration. VoIP relies on an internet connection to exchange voice data packets, and network failures can significantly impact call quality and reliability. Businesses should assess the stability of their network infrastructure and identify potential bottlenecks such as insufficient bandwidth, network overload, or unreliable connections. ** ** - **Bandwidth and internet connection:** Insufficient bandwidth or inconsistent internet access while using VoIP solutions leads to poor phone service, failed calls, and latency issues. Working with an internet service provider (ISP) that provides dedicated bandwidth or employing traffic prioritization techniques such as quality of service (QoS) can enhance VoIP speed. - **Security and firewall configuration:** VoIP deployments are prone to eavesdropping, toll fraud, denial-of-service attacks, and other security issues. Robust security strategies such as [encryption](https://www.g2.com/articles/what-is-encryption) protocols, firewalls, and intrusion detection systems must be implemented to protect VoIP networks. Since configuring these can be challenging, businesses must work with IT specialists or VoIP service providers to ensure correct firewall settings and security best practices are implemented. - **Power supply and backup:** Unlike traditional private branch exchange (PBX), VoIP requires a consistent power source. Power outages can render VoIP systems inoperable, causing communication routes to be disrupted and company operations to suffer. Power outages can be reduced by deploying uninterruptible power supply (UPS) devices or backup power generators. Furthermore, organizations should consider establishing [failover](https://www.g2.com/articles/failover) solutions, such as automated call routing to mobile devices or alternate sites, to ensure ongoing availability during power outages. - **Staff training and user adoption:** Effective training and user acceptance approaches are essential when adopting a new communication system. Employees may be inexperienced with VoIP systems instead of traditional phone systems, resulting in reluctance or difficulties adapting to the latest technology. In addition, due to protocol differences, data formats, or compatibility issues, integrating VoIP systems with existing corporate applications may be problematic. Provide substantial training sessions, user manuals, and regular assistance to employees using VoIP solutions.  ### What are the common features of VoIP software? VoIP provides a variety of features that facilitate communication. While specific features differ between providers and plans, the following are some common features found within UCaaS platforms and VoIP: - **Phone calls:** VoIP telephony allows users to place phone calls online. As a result, organizations can benefit from a low-cost, dependable, and portable solution. Internet calls are ideal for businesses with remote or field employees. - [Instant messaging](https://www.g2.com/categories/voip/f/instant-messaging) **:** Users of VoIP software can send and receive instant messages over the internet, which benefits customer support and internal communication. Employees can discuss an action item or touch base informally via texting, improving cooperation, productivity, and team engagement. - [Screen sharing](https://www.g2.com/categories/voip/f/screen-sharing) **:** VoIP software allows users to share screens in real-time, saving time and increasing productivity. Screen sharing is often used for collaboration and presentations, which is helpful for hybrid and remote workers. - **Call monitoring:** VoIP software allows businesses to monitor, record, and track calls, helping companies simplify customer service and enhance performance. - **Caller ID:** VoIP service providers display the name and phone number of incoming callers, allowing users to see who is calling. - [Video conferencing](https://www.g2.com/glossary/video-conferencing-definition) **:** Users can utilize VoIP software to make video calls via the Internet, which can lower operational and travel expenses by eliminating the need to travel for meetings. Video conferencing also benefits users by boosting distant worker engagement and cooperation. - **Desk-to-desk calls:** VoIP software enables users to contact one another through mobile phones and landlines. This helps maintain communication flow, which is important when multiple users handle a single call. For example, a call center would benefit from VoIP technology as transferring customers on time would be much easier.  - [Conference calls](https://www.g2.com/articles/conference-call) **:** Users can host conference calls – which enables multiple users to make phone or video calls over the internet at once. This is essential for team collaboration and communication with remote workers. - [VoIP phone number](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2144) **:** VoIP telephony offers users a unique phone number that can be dialed anywhere. Unique numbers are great for businesses that don’t have a landline but want to have a number that reflects their location. Many VoIP providers will also offer the following features:  - [VoIP providers with software pairing capabilities](https://www.g2.com/categories/voip/f/software-pairing) - [VoIP providers with automated attendant capabilities](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2143) - [VoIP providers with browser extension capabilities](https://www.g2.com/categories/voip/f/browser-extension) - [VoIP providers with hold music capabilities](https://www.g2.com/categories/voip/f/hold-music) - [VoIP providers with individual download capabilities](https://www.g2.com/categories/voip/f/individual-download) ### VoIP software pricing A VoIP phone system typically costs between $25 and $35 per line monthly. Call recording, toll-free lines, and equipment rentals are optional extras.  These expenses can be divided into "recurring" and "one-time" charges. Subscription fees and per-user or per-line prices are the most common recurring expenses, whereas setup and equipment costs are often one-time expenses. Call forwarding, voicemail, and domestic calling are common VoIP features included in the standard subscription rates. It is expected to have unlimited outgoing and receiving calls across the country. Advanced features such as CRM integration, complex analytics, unlimited calling, international calls, and premium customer support will entail extra charges. Defining and budgeting for the fundamental components of business operations is critical. ### How to choose the best VoIP software? When purchasing a VoIP solution, it is crucial to determine if an on-premises or cloud-based solution is better suited for the business. Cloud-based or hosted VoIP software typically requires no additional hardware and delivers calls to phones installed at the business, but it comes with a higher monthly cost than onsite VoIP options. Furthermore, most cloud-based VoIP products offer mobile applications that integrate with business phones, allowing users to make and receive calls using a data connection while traveling. On-premises or onsite VoIP systems require supplemental hardware that must be purchased upfront. Still, it can compensate for this by offering a lower monthly cost, additional security, and more flexibility during setup. Onsite VoIP systems need an IP-PBX and a public switched telephone network (PSTN) gateway device to function correctly. The IP-PBX routes calls to the correct phones on the web, while the PSTN gateway device converts calls from the analog voice signals of the PSTN to digital signals for the IP-PBX and back, as necessary. Whether a company is just starting to explore VoIP software or is looking for a more appropriate solution for their needs, [G2](https://www.g2.com/) can help inform buyers of the market and assist them in selecting the best software product for their business. #### Requirements gathering (RFI/RFP) for VoIP software A buyer should assess the needs of their organization when deciding on the kind of VoIP software to purchase. Does the organization already use this kind of software? Is this the first time the organization will be using VoIP software? If that’s the case, buyers must determine how they plan to implement this software and what features the organization will need.  Some points to consider are: **Company size ** Buyers will need to ensure that the products they are looking at will suit the size and needs of the organization. Ensuring the product has the appropriate flexibility and scalability to adapt to changing conditions is essential when purchasing software. **Integration requirements** Buyers must know which business systems require integration with a new VoIP system beforehand. For example, will the product need to be integrated within existing systems, such as CRM or ERP platforms? Some VoIP products may come with [application programming interfaces (APIs)](https://www.g2.com/glossary/api-definition) for integration with specific software. However, other phone systems do not offer this capability. #### Compare VoIP software products **Create a long list** The first step to finding the perfect software solution is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must-haves or requirements for the buyer. G2.com provides information about the best VoIP software, allowing buyers to filter options and user reviews to help narrow the product list to a more relevant selection. **Create a short list** Shortlisting software products is an essential step in buying. While it may be daunting to filter through various products, users can get help by utilizing [G2’s compare](https://www.g2.com/compare) feature. This feature will take products of choice and display them side by side so the buyer can quickly determine which software ticks the essential boxes on the list.  **Conduct demos** Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. Buyers should have a business scenario ready to test the product thoroughly. Additionally, buyers should inquire about cost, vendor support, and any concerns about the product. #### Selection of VoIP software **Choose a selection team** VoIP software is efficient and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments (such as IT, management, sales, etc.) and seniority levels to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs.  **Negotiation** Once the selection team has narrowed their software picks, it’s time to discuss customization options, pricing, and the type of support the vendor needs. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase.  **Final decision** Before making the final decision on a product and moving forward with a purchase, utilizing a free trial and conducting a last demo can give a buyer an additional sense of security and confidence when making a final decision. ### Software and services related to VoIP software - [Audio conferencing software:](https://www.g2.com/categories/audio-conferencing) Audio conferencing software uses a hosted voice connection for communication. These are valuable tools for huge communication parties since they host conversations among large groups. They also make international calls easier by giving regional dial-in numbers, eliminating the need for international phone plans.  - [Video conferencing software:](https://www.g2.com/categories/video-conferencing) Video conferencing software allows online communication via audio meetings, video meetings, and seminars with built-in features such as chat, screen sharing, and recording. These applications improve cooperation, save travel costs, and facilitate long-distance or international communication. Employees at all levels of a business can use video conferencing systems to plan or attend virtual meetings with coworkers, corporate partners, or customers – anywhere in the world. - [Webinar platforms:](https://www.g2.com/categories/webinar) Webinars essentially involve a conductor and an audience. The audience size might range from a small staff training to a large-scale TED lecture. Webinar platforms assist in the creation of presentations that adhere to business brand rules while offering customization. These platforms make it effortless for companies, schools, and other professionals to exchange information and connect with their audiences without being physically present.  - [Internal communications software:](https://www.g2.com/categories/internal-communications) Internal communications software offers users [instant messaging systems](https://www.g2.com/categories/business-instant-messaging) that enable direct and group conversations within a company. These tools are designed to be simple and accessible, allowing for fast communication among team members. Business messaging technologies make communicating with coworkers as simple as texting friends on social media or via SMS. Most internal communication solutions include emojis and GIF support to encourage genuine and natural workplace discussion. However, some internal communication offerings have recently added limited VoIP functionality to their products for extra channel coverage. ### What are the most reliable VoIP systems for office communications? Here are some of the most reliable VoIP systems to ensure smooth and consistent office communications: - [RingEX](https://www.g2.com/products/ringex/reviews) delivers enterprise-grade call quality and unified communications, making it a dependable choice for office teams across locations. - [Nextiva](https://www.g2.com/products/nextiva/reviews) offers a highly stable VoIP platform with built-in team messaging and call routing tailored for office workflows. - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, AI-powered transcriptions, and seamless integrations to keep office communications efficient and context-aware. - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) provides a reliable cloud phone system with intuitive admin controls, ideal for office teams managing hybrid or remote setups. - [Ooma Office](https://www.g2.com/products/ooma-office/reviews) designed for small to mid-sized offices, it offers easy setup and consistent call quality without heavy IT requirements. ### What are the top-rated VoIP providers for tech startups? Here are some of the best VoIP providers tailored to meet the fast-changing needs of tech startups and [small businesses](https://www.g2.com/categories/voip-providers/small-business): - [OpenPhone](https://www.g2.com/products/openphone/reviews) is built for startups. It offers flexible VoIP features, such as shared numbers and CRM integrations, to streamline team communications. - [Aircall](https://www.g2.com/products/aircall/reviews) provides scalable VoIP with strong app integrations, making it ideal for sales and support teams in fast-moving tech startups. - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, messaging, and AI-driven transcription tools to help startups stay organized and responsive. - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) offers powerful outbound calling and automation features that empower growth-focused teams to engage users globally. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) is optimized for customer-facing teams, and it delivers reliable call quality and performance analytics to support startup scaling. ### VoIP software trends #### 5G networks will become mainstream 5G networks, also known as fifth-generation wide-area wireless networks, have the potential to alter internet connectivity. It improves communication speeds and reaction times while minimizing call jitter and data packet loss during data transfer. As a result, users will have a faster broadband internet connection, lightning-fast surfing speeds, and expanded network capabilities. #### Smart VoIP assistants  Because of ongoing breakthroughs in language processing, [virtual assistants](https://www.g2.com/glossary/virtual-assistant-definition) are now more intelligent than ever. By automating routine communication chores, VoIP assistants can help users focus on more attention-demanding obligations. In terms of customer service, intelligent assistants can help speed up and increase the quality of conversations. Furthermore, when it comes to internal communications, modern VoIP assistants can record and transcribe meetings on the fly, reducing the time spent on back-office activities. Reviewed and edited by [Shanti S Nair](https://in.linkedin.com/in/shanti-nair-b75075164) --- ## What Are the Most Common Questions About VoIP Providers? *AI-generated · Last updated: June 3, 2026* ### Cheapest business voip providers that are still decent for customer support lines Based on G2 reviews, several voip providers in this category are commonly mentioned for handling business calls, routing, voicemail, and support needs. - [Nextiva](https://www.g2.com/products/nextiva) — call routing and voicemail management. - [RingEX](https://www.g2.com/products/ringex) — support workflows with familiar apps. - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone) — centralized calling for remote teams. - [8x8 Work](https://www.g2.com/products/8x8-work) — mobile and desktop business calling. ### Looking for a voip provider that works great with Microsoft Teams, which ones are actually good According to verified users, Microsoft Teams compatibility comes up most often around call access inside familiar workflows, easier adoption, and less app switching. Reviews mention RingEX working with Microsoft Teams so users can place and receive calls inside tools they already use. Some Webex Calling and 8x8 Work reviews also mention Teams-related compatibility or comparisons, but the strongest recent theme is that integrations reduce training time and help teams keep customer conversations, call handling, and follow-up work more connected. Buyers should also note that some reviews still mention setup complexity, occasional delays, or uneven admin experiences depending on the workflow. ### Top rated voip providers for businesses that need toll free and international calling Based on G2 reviews, buyers in this category most often mention reliability, clear call quality, remote access, and easier global communication when evaluating providers for toll free and international calling. - [Nextiva](https://www.g2.com/products/nextiva) — long-distance communication across locations. - [RingEX](https://www.g2.com/products/ringex) — international calling with unified messaging. - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone) — global calling from any device. - [Webex Calling](https://www.g2.com/products/webex-calling) — international calls with remote flexibility. ### What should buyers look for in voip providers According to verified users, buyers most often focus on call quality, ease of setup, reliability across desktop and mobile devices, and how well the system supports routing, voicemail, texting, and remote work. Reviews also repeatedly mention the importance of an admin experience that makes it easier to add users, adjust call flows, and manage multiple locations without heavy support needs. For teams with customer-facing workflows, reviewers highlight voicemail transcription, call recording, analytics, and integration with tools like Salesforce, Microsoft Teams, and calendars. Support responsiveness matters too, especially when businesses are replacing legacy phone systems or handling high call volumes across distributed teams. ### What features define modern voip providers According to verified users, modern voip providers are defined by more than basic calling. Review themes consistently highlight mobile and desktop access, voicemail transcription, call routing, auto attendants, messaging, and centralized administration. Many reviewers also value conference calling, call recording, analytics, and the ability to keep business and personal numbers separate while still answering from any device. Integration is another recurring theme, especially with CRM systems, Microsoft Teams, Salesforce, calendars, and other collaboration tools. More recent reviews also mention AI-assisted call summaries, receptionist features, and automated follow-up support, though setup quality and usability still affect how valuable those advanced capabilities feel in practice.