![Conold C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Conold C.")
CC

Conold C.

Sales Assistant

Small-Business (50 or fewer emp.)

1/21/2026

"Robust Tool with Room for Improvement"

3.5/5

What do you like best about RingCentral Contact Center?

I found RingCentral Contact Center to be a robust tool for handling phone calls using VoIP. It helped our remote team connect with customers seamlessly. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Metrics tracking could have been better and the support was tiered which meant sometimes it took weeks to get resolutions to dynamic issues Review collected by and hosted on G2.com.

What problems is RingCentral Contact Center solving and how is that benefiting you?

It helped us organize our phone lines with IVR for customers and tracked performance metrics. It was a robust tool using VoIP for seamless customer connection. Review collected by and hosted on G2.com.

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Response from Madi Hayford of RingCentral Contact Center

[Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12241514/official_response/edit)

Thank you for your review, Conold! We are pleased to hear that RingCentral Contact Center has provided a robust VoIP foundation for your remote team, allowing you to stay connected with your customers seamlessly while organizing your lines via IVR. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you for being a loyal RingCentral customer, Conold!

Validated ReviewerSource: Organic

See what 220 reviewers think of RingCentral Contact Center

4.1 out of 5 · Verified reviews from real users

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