Conold C.
CC
Conold C.
Sales Assistant
Small-Business (50 or fewer emp.)
"Robust Tool with Room for Improvement"
3.5/5
What do you like best about RingCentral Contact Center?

I found RingCentral Contact Center to be a robust tool for handling phone calls using VoIP. It helped our remote team connect with customers seamlessly. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Metrics tracking could have been better and the support was tiered which meant sometimes it took weeks to get resolutions to dynamic issues Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

Thank you for your review, Conold! We are pleased to hear that RingCentral Contact Center has provided a robust VoIP foundation for your remote team, allowing you to stay connected with your customers seamlessly while organizing your lines via IVR. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you for being a loyal RingCentral customer, Conold!

Juan G.
JG
Juan G.
Owner
Small-Business (50 or fewer emp.)
"Smooth ZOHO CRM Integration, but Contracting Feels Requirement-Heavy"
3.5/5
What do you like best about RingCentral Contact Center?

It has a funtional integration with my CRM ZOHO Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Too many requirements to contract the service Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

Thank you for your feedback! We are thrilled to hear that our Zoho CRM integration is working seamlessly for your team, allowing you to maintain clear visibility into the call registers and activities of all your colleagues. We understand how critical that single source of truth is for a high-performing team. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you for being a loyal RingCentral customer, Juan!

Zeus Q.
ZQ
Zeus Q.
Customer Support Agent
Small-Business (50 or fewer emp.)
"Exceptional Support and Lightning-Fast Responses"
5/5
What do you like best about RingCentral Contact Center?

They get back to you really fast, and can resolve any of your inquiries promptly Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

So far, we have had no complaints or any issues with the service that they have been able to provide to our company, truly appreciated. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

The Review Team thanks you for your stellar review, Zeus! We appreciate you taking the time to share your positive experience with RingCentral Contact Center, specifically highlighting our fast responses and prompt inquiry resolution. It is rewarding to hear that we have been able to assist your company in navigating features like adding new users and creating call queues. Ultimately, we want to provide you with a product and a service that supports our customers in diminishing barriers faced and to ensure an exceptional experience by empowering your business. If you would like to elaborate and tell us more about how RingCentral impacts your company, please reference this review and email us directly at review@ringcentral.com. We appreciate you and hope to hear from you again soon! We also encourage you to explore our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer, Zeus!

See how RingCentral Contact Center improved
Maria B.
MB
Maria B.
Customer Service Agent
Small-Business (50 or fewer emp.)
"Efficient Support with Quick Response Times"
5/5
What do you like best about RingCentral Contact Center?

Their response time is not too long. They assist efficiently. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

It could be faster but all good, they are efficient. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

Maria, the Review Team appreciates you for providing us with your valued feedback! It is wonderful to hear about the efficient assistance and quick response times you have experienced with RingCentral Contact Center, and that it effectively supports your agency's inbound and outbound call features. We also appreciate you sharing that there could be some room for improvement in speed. Your feedback is important, and we take it seriously as we aim to diminish barriers you may come across and ensure an exceptional experience by empowering your business. If you are interested in sharing more about your experience, please reference this review and email us at review@ringcentral.com. We would love the opportunity to learn more from you!

Thank you for being a loyal RingCentral customer, Maria!

Stephen A.
SA
Stephen A.
Systems Admiistrator
Mid-Market (51-1000 emp.)
"New User but liking it"
4/5
What do you like best about RingCentral Contact Center?

The ease for users to get acclimated to the system Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

The not being able to hang up the call in progressive mode is not good. Losing a callback because the customer doesn’t pick up. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

Hey Stephen, welcome to the RingCentral community! We are thrilled to hear that your team is finding it easy to get acclimated to the Contact Center and that your CRM integration is already delivering value by capturing every lead result. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Thank you for choosing RingCentral, Stephen!

CS
charlotte s.
operations assistant
Small-Business (50 or fewer emp.)
"Centralized Customer Interactions Made Effortless"
5/5
What do you like best about RingCentral Contact Center?

It brings customer interactions to one place. and can funnel to multiple staff members and turn off their numbers simply Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

the inability to have video calls, this does hinder our use Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

Hi Charlotte, thank you for your fantastic feedback! We are pleased to hear that RingCentral Contact Center successfully acts as a centralized hub for your customer interactions. Most importantly, we are glad the platform is helping you connect to your emergency lines immediately; getting those critical calls to the right staff member without unnecessary delays is a vital use case. The Review Team would love the opportunity to learn more from you about your experience with our products and service. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you for being a loyal RingCentral customer, Charlotte!

Robert M.
RM
Robert M.
Freelancer
Small-Business (50 or fewer emp.)
"Very reliable service"
4.5/5
What do you like best about RingCentral Contact Center?

I have been using Ring central every day for years across several contracts and they have always been reliable and clear. Anytime I have had an issue their customer service was able to fix it quickly. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

There are times when it can slow down my system but those are rare. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

Hi Robert, thank you for sharing your experience! We are pleased to know RingCentral Contact Center is a reliable solution for you across multiple contracts and that our Support Team has been able to help quickly when needed. We also appreciate your feedback on occasional slowdowns, as it helps us continue improving. If you are interested in sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com.

We are grateful for your trust and look forward to supporting your remote teamwork for years to come!

Verified User in Leisure, Travel & Tourism
AL
Verified User in Leisure, Travel & Tourism
Small-Business (50 or fewer emp.)
"Robust and friendly Software for contact center"
4.5/5
What do you like best about RingCentral Contact Center?

Easy to setup and very flexible to use. Not need to setup to much and strong and robust software. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

All good, In starting we dont like this but now its become a habbit Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

Thank you for your feedback! We are thrilled to hear that you find RingCentral Contact Center to be a robust and strong software solution. It is great to know that once you moved past the initial learning phase, the platform became a reliable habit for your team’s daily operations. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you choosing RingCentral!

LC
Luis Enrique C.
"Easy Access, But Call Quality Can Improve"
4.5/5
What do you like best about RingCentral Contact Center?

I love RingCentral for its easy setup and access, which significantly helps our sales department. It permits seamless text communication and phone calls, increasing accessibility for us and our agents. Its agility saves us time, making it efficient and better than our previous solution. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

I find the quality of the calls to be inconsistent. Sometimes the call quality is low or medium, which seems to depend on the internet connection and service provider. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

Hey Luis, thank you for your feedback! We are glad to hear that RingCentral Contact Center helps your sales team communicate efficiently and save time compared to your previous solution. We also appreciate your note on call quality and want to assure you that we are continuously working to optimize performance. If you are interested in sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com with more information so we can continue the conversation together.

We appreciate you for being a loyal RingCentral customer, Luis!

See how RingCentral Contact Center improved
Carlos L.
CL
Carlos L.
Litigation Paralegal
Mid-Market (51-1000 emp.)
"Dependable and User-Friendly, But Needs Better Spanish AI Support"
5/5
What do you like best about RingCentral Contact Center?

This product is dependable, user-friendly, and extremely stable. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

The AI should work for Spanish speakers as well. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

Hey Carlos, thank you for your valuable feedback! We are thrilled to hear that RingCentral Contact Center is dependable, stable, and user-friendly, and that it successfully enables you to work seamlessly from any location. We appreciate you highlighting the need for enhanced Spanish language support within our AI features. To continue the conversation and share more, please reference this review and email the Review Team directly at review@ringcentral.com.

We appreciate you for being a loyal RingCentral customer, Carlos!