KH
Kasey H.
Accounts Payable Manager
Mid-Market (51-1000 emp.)
"Ease of Use Marred by Poor Call Quality"
2/5
What do you like best about RingCentral Contact Center?

I like the ease of use that RingCentral Contact Center offers. The initial setup was seamless, as the app was installed and integrated with Microsoft Teams by our IT department. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

The connection is poor more often than I would expect. Connection quality is often choppy. Sometimes the caller sounds like a robot. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center
Edit edit

Hey Kasey, we are thrilled to hear that your IT department finds the Microsoft Teams integration easy to deploy. Please be sure to report any issues in the app after they occur; for your convenience, follow the instructions in the link shared below. The Review Team would love the opportunity to continue the conversation and help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com with any additional information. Thank you!

See how RingCentral Contact Center improved
Dulce G.
DG
Dulce G.
Legal Assistant
Small-Business (50 or fewer emp.)
"Easy to Use and Simple to Handle"
5/5
What do you like best about RingCentral Contact Center?

that it is easy to use and easy to handle Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

that when im in a call I am not able to transfer the call to my co workers because there is another call coming in and have to hurry up in order to transfer it so taht what I already doing wont get erased Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center
Edit edit

Hey Dulce, thank you for the awesome feedback! We are proud to hear that our voice recognition and AI features are making your work easier by automatically defining your conversations! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you choosing RingCentral to empower your business communications, Dulce!

See how RingCentral Contact Center improved
Sasha K.
SK
Sasha K.
Head Librarian
Higher Education
Small-Business (50 or fewer emp.)
"Effortless File Sharing, Chat, and PDF Collaboration"
5/5
What do you like best about RingCentral Contact Center?

Ease of use of sharing files, chatting, highlighting pdfs, team work internal and external to organization Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Sometimes the notifications aren’t always on time via the app. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center
Edit edit

Hey Sasha, thank you for your feedback! It is fantastic that the file-sharing and PDF highlighting tools help you and your team stay in sync and move projects forward faster. We are glad to be the platform that helps your team stay organized and productive! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you being a loyal RingCentral customer, Sasha!

Verified User in Industrial Automation
UI
Verified User in Industrial Automation
Small-Business (50 or fewer emp.)
"Stable Platform, but Reporting, Customization, and Support Need Improvement"
2.5/5
What do you like best about RingCentral Contact Center?

What we like best about RingCentral Contact Center is the stability of the platform combined with its cloud-native architecture. It provides reliable call handling, good scalability as usage fluctuates, and integrates well with other business systems. The centralized administration, reporting, and remote accessibility make it practical for a distributed team and reduce operational overhead compared to on-premise solutions. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Some areas could be improved, particularly around reporting flexibility and the depth of customization available without professional services. Certain administrative tasks are not always intuitive, and troubleshooting complex call flows can take more time than expected. Additionally, support response times and clarity can vary depending on the issue, which can slow resolution in time-sensitive situations. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center
Edit edit

Thank you for your detailed and balanced review! We are pleased to hear that our cloud-native architecture is providing the stability and remote accessibility your distributed team needs. We also appreciate your candid feedback regarding reporting flexibility and the complexity of administrative tasks. The Review Team would love the opportunity to learn more from you about your experience with our products and service. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We hope to help improve your experience however we can!

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"RingCentral’s AI Call Notes Make Follow-Ups Effortless"
5/5
What do you like best about RingCentral Contact Center?

What I like most about RingCentral is that it automatically creates notes using AI, so the comments are already there. That makes it easy to go back later and check what the call was about if I need to. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

There’s nothing I dislike about Ring Central; it’s really good, to be honest. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center
Edit edit

Thank you for your review! We are pleased to hear that RingCentral’s AI Call Notes are making your follow-ups effortless. We know that in a busy contact center, manual note-taking can be a distraction; our goal is to let the AI handle the paperwork so you can stay fully present with your clients. It is great to hear that you are finding it easy to jump back into client cases with all the previous context already documented! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you being a loyal RingCentral customer!

Shivam S.
SS
Shivam S.
Information Technology Operator
Marketing and Advertising
Mid-Market (51-1000 emp.)
"Omnichannel Excellence for Seamless Customer Interactions"
5/5
What do you like best about RingCentral Contact Center?

The best thing about RingCentral Contact Center is its omnichannel communication—agents can seamlessly handle customer interactions across voice, email, chat, SMS, and social media in one unified platform. This makes customer service faster, more consistent, and highly adaptable. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

there is nothing as such that i disclike so far Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center
Edit edit

Thank you for your stellar review, Shivam! The Review Team enjoys hearing how RingCentral Contact Center is providing your agents with an exceptional, unified platform for omnichannel communication, making customer service faster, more consistent, and highly adaptable. We are pleased that features like seamless omnichannel experience and smarter routing & automation are reducing confusion and improving customer satisfaction. If you would like to elaborate and tell us more about how RingCentral Contact Center impacts your company, please reference this review and email us directly at review@ringcentral.com.

Thank you again for your great feedback and for being a loyal RingCentral customer, Shivam!

Lizbeth M.
LM
Lizbeth M.
Social work
Small-Business (50 or fewer emp.)
"Secure and Easy Client Connection"
5/5
What do you like best about RingCentral Contact Center?

I like the easiness of the setup and the user-friendly access of RingCentral Contact Center. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

I wish we can send videos through text Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center
Edit edit

Hey Lizbeth, we are glad to hear that RingCentral Contact Center provides you with the secure, user-friendly tool you need to keep personal information private while staying connected with your clients. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for your incredible insights and for being a loyal RingCentral customer, Lizbeth!

See how RingCentral Contact Center improved
Leonela P.
LP
Leonela P.
Sign-Up Coordinator
Enterprise (> 1000 emp.)
"Easy, Intuitive Calling with Excellent Quality"
4/5
What do you like best about RingCentral Contact Center?

It’s very easy to use, highly intuitive, and great quality overall—excellent for clear, reliable calls. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

When using Salesforce, it sometimes disconnects mid-call. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center
Edit edit

Het Leonela, thank you for the wonderful review! We are glad to hear that RingCentral Contact Center is providing the intuitive experience and excellent quality you need to make calls from anywhere in the world. We want your global calling experience to be as reliable as it is easy. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you for being a loyal RingCentral customer, Leonela!

LK
lola k.
owner
Small-Business (50 or fewer emp.)
"All-in-One Communications with Fantastic Virtual Mailboxes and Assistants"
4/5
What do you like best about RingCentral Contact Center?

Provides all communication options (phones, video, messaging) and the virtual mailboxes and assistants are fantastic Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Our number got spoofed at least a half a dozen times which created alot of concerns considering we are in financial services. Also the spam calls were overwhelming despite having a high spam filter setting Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center
Edit edit

Hey Lola, the Review Team appreciates you for taking the time to share your experience. We are glad to hear that our virtual mailboxes and assistants are providing a "fantastic" experience and that the system supports your hybrid schedule. Regarding your concerns with number spoofing and spam calls, we understand how critical security is, especially in the financial services sector. While spoofing is an industry-wide challenge where third parties disguise their caller ID to appear as a legitimate brand, we strive to provide tools that help diminish these barriers. We would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Thank you for being a loyal RingCentral customer, Lola!

Verified User in Consumer Services
UC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"All-in-One Cloud Platform with Seamless Omnichannel Support"
4.5/5
What do you like best about RingCentral Contact Center?

RingCentral Contact Center is valued for its all-in-one cloud platform, omnichannel support, easy scalability, and user-friendly interface. Users also appreciate its intelligent call routing, real-time analytics, CRM integrations, and reliability, making it well suited for remote and growing contact center teams. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Complex setup for smaller teams, limited custom reporting, a learning curve for advanced features, and mixed support experiences—especially compared to more enterprise-focused competitors. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center
Edit edit

Thank you for your detailed and thoughtful review! We are thrilled to hear that our omnichannel support, intelligent routing, and CRM integrations are helping your remote team drive agent productivity and operational efficiency. Providing a reliable all-in-one platform for growing teams is exactly what we strive for. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.