Reginald R.
RR
Reginald R.
"Effortless Setup, Exceptional Support"
5/5
What do you like best about RingCentral Contact Center?

I like how easily I can reach someone who is very helpful and always pleasant at RingCentral Contact Center. It's nice that they fix our requests on the first call, which is super important with our busy work schedule. I find them to be the most helpful and they work well with other items I use. I appreciate that I can use RingCentral Contact Center on my phone, giving me the flexibility to move away from my desk and use it out of the office. The initial setup was very easy, and the phones were practically ready to work right out of the box, actually, I think they did work right out of the box. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

No complaints or suggestions for improvement. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center
Edit edit

Thank you for such a fantastic review, Reginald! We are thrilled to hear that your experience has been so positive, from the out-of-the-box setup to the flexibility of using the platform on your mobile phone. I i’s great to know that our team’s pleasant and helpful approach is making your workday easier. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you for being a loyal RingCentral customer, Reginald!

James B.
JB
James B.
Founder
Small-Business (50 or fewer emp.)
"Solid Backup Solution, But Plagued by Number Issues and Disconnected Support"
2.5/5
What do you like best about RingCentral Contact Center?

WIth Ring Central for what it is we used it at the time for on the desktop for my team and as a back up solution on the phone (in case power issues for our remote team) this allowed us to constantly have answering abilities Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Biggest issue bad bad bad numbers, this i can understand maybe its an A2P or Twilio, but it wasn't like this years prior we switched even before A2P became a thing, numbers i hear are even worse, i even went to a conference they had a booth at for Contact Centers and they didn't even show up yikes, but to be fair they have market brand share and solid branding and decent tech, but like everyone of these dialers they forget core functions in the name of innovation and go after Ai. Then one hand isn't talking to the other hand = disconnect poor user experience Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center
Edit edit

Thank you for your candid feedback, James! Even though you have already moved to another solution, the Review Team would value the opportunity to learn more from you about your experience with our products and service. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Verified User in Insurance
UI
Verified User in Insurance
Small-Business (50 or fewer emp.)
"Quick, Easy, and Backed by Exceptionally Helpful Staff"
5/5
What do you like best about RingCentral Contact Center?

How quick and easy it is and how helpful the staff is Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

There is nothing I dislike about it. The staff has always been very helpful. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center
Edit edit

Thank you for choosing RingCentral and taking the time to share your review! We are thrilled to hear that you find RingCentral Contact Center quick and easy to use, and that our Support Team has provided exceptionally helpful assistance whenever you have questions. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together!

Carlos R.
CR
Carlos R.
Customer Success Supervisor
Renewables & Environment
Mid-Market (51-1000 emp.)
"Effortless Call Handling, On-the-Go Flexibility"
5/5
What do you like best about RingCentral Contact Center?

I like the easy UI, which makes handling and managing phone calls straightforward, and the mobile app that allows me to be on the go. The transition from needing physical phones and extensions in the office to using RingCentral Contact Center was seamless and essential for us. I appreciate how easy the initial setup was; I would rate it a 10. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

NA Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center
Edit edit

Hey Carlos, thank you for the incredible rating on your setup experience. We are thrilled that the transition from physical phones to our cloud-based UI has been seamless for your team. Empowering you to manage enterprise-level calls from a mobile app is what we love to hear! The Review Team would appreciate the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Thank you for choosing RingCentral, Carlos!

Miguel A.
MA
Miguel A.
IT Coordinator
Mid-Market (51-1000 emp.)
"Excellent Customer Service with RingCentral"
5/5
What do you like best about RingCentral Contact Center?

Excellent Customer services. Great quality service. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Nothing. Everything is ver good into RingCentral. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center
Edit edit

Hey Miguel, thank you for taking the time to share your fantastic feedback! We are thrilled that you have had such an excellent experience with our platform and that you consider our customer care to be of great quality. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you being a loyal RingCentral customer, Miguel!

Verified User in Telecommunications
UT
Verified User in Telecommunications
Small-Business (50 or fewer emp.)
"My experience with Ring Central"
5/5
What do you like best about RingCentral Contact Center?

I use Ring Central every day in my workplace, and I like it because I can receive and make calls. Also, there's the option to make videocalls and receive text messages. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

I don't like that I receive an email every time I missed a call or receive a text message. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center
Edit edit

Thank you for your amazing feedback! We are glad that RingCentral is helping you stay connected with your team and that our AI Call Summaries are making your post-call workflow easier! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Sergio R.
SR
Sergio R.
Data Analyst
Mid-Market (51-1000 emp.)
"Unified Customer Interactions with AI-Powered Efficiency"
4.5/5
What do you like best about RingCentral Contact Center?

the best thing about RingCentral Contact Center is how it unifies customer interactions across multiple channels with AI-powered efficiency. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

This product is frequently criticized for its expensive pricing and challenging learning curve. Users have mentioned experiencing occasional glitches, as well as limited options for customization and awkward integrations, all of which can negatively impact efficiency. Although it offers scalability, its complexity and reliability concerns tend to make it a less attractive choice for smaller businesses. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center
Edit edit

Hi Sergio, thank you for your insightful review! We are thrilled to hear that our unified channel approach and AI-powered efficiency help you remove the hassle of managing separate platforms. Achieving higher customer satisfaction through centralized voice, chat, and email interactions is what RingCentral Contact Center is designed to do. We are committed to making our platform as accessible and reliable as it is powerful. The Review Team would love the opportunity to learn more from you about your experience with our products and service. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Thank you for choosing RingCentral, Sergio!

Hugo C.
HC
Hugo C.
Service Desk Technician
Mid-Market (51-1000 emp.)
"Highly Customizable, Reliable Service Desk Solution"
5/5
What do you like best about RingCentral Contact Center?

I like having the option to customize features like the tone of the phone and the colors of the program. It's great that we can actually customize a bunch of options there. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Well, for users that English is not like the first language or not English, but any language in a specific sometimes the closed captioning feature is not like at the best but at least it gives you, like, an idea of what the person on the other side is saying. But, yeah, that will be the only thing. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center
Edit edit

Thank you for your fantastic review! We are pleased to hear that RingCentral Contact Center is giving you the all-in-one power to ditch the physical phone and handle everything from your computer. We also love that you are taking advantage of the customization options; making the workspace your own with personalized tones and colors is how we want our users to feel at home in the app. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you being a loyal RingCentral customer, Hugo!

Tom C.
TC
Tom C.
Senior Recruiter (Canada)
Mid-Market (51-1000 emp.)
"Ring Central Made International Calling and Candidate Texting Easy"
5/5
What do you like best about RingCentral Contact Center?

Ring Central was the first application I used at my previous company for international calls. It made it easy to call and text candidates. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

My company has currently switched to Dialpad. I’m not entirely sure what I disliked about RingCentral, but it may have been the high subscription cost. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center
Edit edit

Hey Tom, thank you for sharing your experience with us! We are glad that our platform made it easy for you to handle international calling and connect with candidates through our texting tools. We also love knowing that you enjoyed clear voice quality without experiencing backend errors or platform issues during your time using our system. If you are interested, our Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Erik P.
EP
Erik P.
Account Executive
Small-Business (50 or fewer emp.)
"Unified, Customizable Platform That Boosts Team Efficiency"
4/5
What do you like best about RingCentral Contact Center?

What I appreciate most about RingCentral Contact Center is the unified and intuitive nature of the platform. Calls, messages, customer interactions, and reporting are all brought together in a single place, making it much easier to stay organized and deliver a seamless customer experience.

Another aspect I value is its high level of customization. Workflows, dashboards, and routing rules can all be tailored to match your team’s specific needs, rather than being limited to a rigid setup. Additionally, the reporting features and real-time analytics are incredibly helpful for monitoring performance and quickly identifying areas that need improvement.

In summary, I find that RingCentral Contact Center enables teams to work more efficiently, remain connected, and offer a more consistent experience to customers. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

What I find challenging about RingCentral Contact Center is that the interface can be somewhat complex to navigate initially. With so many features and settings available, it takes a while to become completely familiar and comfortable with the platform.

Additionally, certain customizations or integrations are not as intuitive as I would expect, and there are times when I have to reach out to support to get specific configurations set up.

Overall, it’s a reliable tool, but the initial learning curve can be quite steep. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center
Edit edit

Hey Erik, thank you for your thoughtful and detailed review! We are thrilled to hear that RingCentral Contact Center is successfully acting as your single source of truth, bringing calls, messages, and reporting into one unified space. It is rewarding to hear that our high level of customization, specifically around routing rules and real-time analytics, helps your team deliver a more consistent and efficient customer experience. We also appreciate your honest feedback regarding the initial learning curve. With a platform as powerful and feature-rich, we recognize that the interface can feel complex at first. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Thank you for being a loyal RingCentral customer, Erik!