WIth Ring Central for what it is we used it at the time for on the desktop for my team and as a back up solution on the phone (in case power issues for our remote team) this allowed us to constantly have answering abilities Review collected by and hosted on G2.com.

Biggest issue bad bad bad numbers, this i can understand maybe its an A2P or Twilio, but it wasn't like this years prior we switched even before A2P became a thing, numbers i hear are even worse, i even went to a conference they had a booth at for Contact Centers and they didn't even show up yikes, but to be fair they have market brand share and solid branding and decent tech, but like everyone of these dialers they forget core functions in the name of innovation and go after Ai. Then one hand isn't talking to the other hand = disconnect poor user experience Review collected by and hosted on G2.com.

How quick and easy it is and how helpful the staff is Review collected by and hosted on G2.com.

There is nothing I dislike about it. The staff has always been very helpful. Review collected by and hosted on G2.com.

I like the easy UI, which makes handling and managing phone calls straightforward, and the mobile app that allows me to be on the go. The transition from needing physical phones and extensions in the office to using RingCentral Contact Center was seamless and essential for us. I appreciate how easy the initial setup was; I would rate it a 10. Review collected by and hosted on G2.com.

NA Review collected by and hosted on G2.com.

Excellent Customer services. Great quality service. Review collected by and hosted on G2.com.

Nothing. Everything is ver good into RingCentral. Review collected by and hosted on G2.com.

I use Ring Central every day in my workplace, and I like it because I can receive and make calls. Also, there's the option to make videocalls and receive text messages. Review collected by and hosted on G2.com.

I don't like that I receive an email every time I missed a call or receive a text message. Review collected by and hosted on G2.com.

the best thing about RingCentral Contact Center is how it unifies customer interactions across multiple channels with AI-powered efficiency. Review collected by and hosted on G2.com.

This product is frequently criticized for its expensive pricing and challenging learning curve. Users have mentioned experiencing occasional glitches, as well as limited options for customization and awkward integrations, all of which can negatively impact efficiency. Although it offers scalability, its complexity and reliability concerns tend to make it a less attractive choice for smaller businesses. Review collected by and hosted on G2.com.

I like having the option to customize features like the tone of the phone and the colors of the program. It's great that we can actually customize a bunch of options there. Review collected by and hosted on G2.com.

Well, for users that English is not like the first language or not English, but any language in a specific sometimes the closed captioning feature is not like at the best but at least it gives you, like, an idea of what the person on the other side is saying. But, yeah, that will be the only thing. Review collected by and hosted on G2.com.

Ring Central was the first application I used at my previous company for international calls. It made it easy to call and text candidates. Review collected by and hosted on G2.com.

My company has currently switched to Dialpad. I’m not entirely sure what I disliked about RingCentral, but it may have been the high subscription cost. Review collected by and hosted on G2.com.

What I appreciate most about RingCentral Contact Center is the unified and intuitive nature of the platform. Calls, messages, customer interactions, and reporting are all brought together in a single place, making it much easier to stay organized and deliver a seamless customer experience.

Another aspect I value is its high level of customization. Workflows, dashboards, and routing rules can all be tailored to match your team’s specific needs, rather than being limited to a rigid setup. Additionally, the reporting features and real-time analytics are incredibly helpful for monitoring performance and quickly identifying areas that need improvement.

In summary, I find that RingCentral Contact Center enables teams to work more efficiently, remain connected, and offer a more consistent experience to customers. Review collected by and hosted on G2.com.

What I find challenging about RingCentral Contact Center is that the interface can be somewhat complex to navigate initially. With so many features and settings available, it takes a while to become completely familiar and comfortable with the platform.

Additionally, certain customizations or integrations are not as intuitive as I would expect, and there are times when I have to reach out to support to get specific configurations set up.

Overall, it’s a reliable tool, but the initial learning curve can be quite steep. Review collected by and hosted on G2.com.

I appreciate how RingCentral Contact Center makes staying in touch easy and quick, which is essential for my work as a Service Team Coordinator. The convenience of creating different teams for various positions and the seamless video connectivity are standout features for me. The ability to conduct meetings, talk, and do presentations through the video/meeting feature adds significant value, particularly being able to see individuals or multiple people in a meeting setting. The messaging system, along with the favorites and video features, enhances my communication processes greatly. I also found the initial setup of the RingCentral Contact Center remarkably easy, which is a huge plus. Overall, the convenience and functionality provided by these features contribute significantly to making my job more efficient. Review collected by and hosted on G2.com.

I experience performance issues with RingCentral Contact Center when using video features. Specifically, when I'm on a video call and attempt to share my screen, both the video and overall system start to lag, which can interrupt the flow of meetings and presentations. Review collected by and hosted on G2.com.