there is a decent amount of features and extensions you can use to integrate with other applications. Very stable connectivity even with low signal Review collected by and hosted on G2.com.

there is like a 2 second gap for inbound calls that sometimes can be disturbing Review collected by and hosted on G2.com.

I am struggling to recall a single postive aspect to this software. Review collected by and hosted on G2.com.

There were mutliple issues with RingCentral, including techinical issues resulting in call transfer not functioning. Their finance team and Account Executives are MIA, I had to chase time and time again for a response to the most basic enquiry. Review collected by and hosted on G2.com.

The tools and reporting available to us are second to none. With RC's help, we are able to analyize our customer interactions, focus our training, and streamline our contact flows to cut costs and provide best in class service. Ring Central's value really comes from their ability to make our organization as efficient as possible. Review collected by and hosted on G2.com.

The process to select products can be confusing because there is overlap between what different products do and how they are used. Review collected by and hosted on G2.com.

Intuitive interface, easy to use and learn Review collected by and hosted on G2.com.

Limited functions, but for what is necessary, it fulfills. Review collected by and hosted on G2.com.

Easy to use and add people to the software, caller ID feature for easy to recognize where calls and callers are from. The call transcripts are very clear and precise. Review collected by and hosted on G2.com.

The initial setup does not include the text message feature and requires additional steps in order to use it. Review collected by and hosted on G2.com.

Its easy and simple and friendly interface. Review collected by and hosted on G2.com.

Whenever you need to get help from their support center or call center it is kind of tedious to get help. Review collected by and hosted on G2.com.

The thing I like the most about ring central is that facility to comunicat with anyone in america. Review collected by and hosted on G2.com.

Sometines when I set my status do not disturb, i still got calls. Review collected by and hosted on G2.com.

I like a lot of things about RingCentral Contact Center, but here are my top three favorites:

Ease of use. RingCentral Contact Center is very easy to use, even for people who aren't familiar with contact center software. The interface is intuitive and well-designed, and the help documentation is comprehensive.

Affordability. RingCentral Contact Center is very affordable, especially for small businesses. There are no upfront costs, and the monthly subscription fees are very reasonable.

Scalability. RingCentral Contact Center is very scalable, so you can easily add or remove users as your business grows. You can also choose from a variety of plans to fit your needs, from a basic plan for small businesses to a more advanced plan for large enterprises.

In addition to these three things, I also like that RingCentral Contact Center offers a wide range of features, such as:

Inbound and outbound calling

Call queues

Interactive voice response (IVR)

Chat

Video conferencing

Reporting and analytics

These features make RingCentral Contact Center a powerful tool for businesses of all sizes. It can help you to improve your customer service, increase sales, and boost productivity.

Overall, I think RingCentral Contact Center is a great option for businesses that are looking for an affordable, easy-to-use, and scalable contact center solution. I highly recommend it! Review collected by and hosted on G2.com.

I think RingCentral Contact Center is a great contact center solution overall, but there are a few things that I dislike about it:

The reporting and analytics could be better. The reporting and analytics features in RingCentral Contact Center are not as comprehensive as I would like. It would be helpful to have more detailed reports on call metrics, customer satisfaction, and agent performance.

The customization options are limited. RingCentral Contact Center is a very customizable solution, but there are some areas where the customization options are limited. For example, you can't change the look and feel of the interface, and you can't add custom fields to the contact database.

The customer support could be better. I have had some mixed experiences with RingCentral customer support. Sometimes I have received very helpful support, but other times I have had to wait a long time for a response, or I have received a response that was not helpful.

Overall, I think RingCentral Contact Center is a great contact center solution, but there are a few areas where it could be improved. I hope that RingCentral will continue to develop and improve their product in the future.

Here are some additional things that I would like to see improved in RingCentral Contact Center:

A better integration with other business applications, such as CRM and ERP systems.

The ability to create custom workflows and automations.

The ability to integrate with social media platforms.

More training and support resources for users.

I think that these improvements would make RingCentral Contact Center an even more powerful and versatile tool for businesses of all sizes. Review collected by and hosted on G2.com.

the user interface is pretty good and the linking of it with job diva makes both of them better because we can directly make a call from job diva using ring central and as i use it daily because of my job it makes my job easy . implementing is also pretty easy. till now i didnt use the customer support but that must be great too. Review collected by and hosted on G2.com.

till now the only downgrade is adding contact Review collected by and hosted on G2.com.

When I first used this Ring Central contact center, I was surprised because of the way it was being utilized at the company. I like that you can dial in-company extensions easily via directory display, I also like that there is a desktop, mobile, online and hard desk phones at your disposal. The implementation of its tiny IVR tree was surprisingly simple Review collected by and hosted on G2.com.

This tool isn't ideal to manage a mid-size or larger contact center. It lacks reporting tools that are usable from an ad-hoc perspective. I haven't connected to it via API to use other software to read the data so I hope that is actually available for other users Review collected by and hosted on G2.com.