RingCentral Contact Center Reviews & Product Details

RingCentral Contact Center Overview

What is RingCentral Contact Center?

RingCentral Contact Center offers an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Intelligent Virtual Agents that understand customer intent. It offers over 300 prebuilt integrations and a fully integrated, AI-powered workforce engagement management and analytics solution. RingCentral Contact Center is tightly integrated with the RingCentral MVP solution (RC Cloud PBX offering) offering customers the benefits of enterprise-grade voice infrastructure and integrated unified communications that enable seamless cross-functional collaboration.

RingCentral Contact Center Details

Product Website

Discussions

RingCentral Contact Center Community

Languages Supported

English

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Product Description

RingCentral Contact Center is an omnichannel solution designed to let customers choose their preferred method of communicating with a company, including voice, chat, social media, SMS, email, and others.

How do you position yourself against your competitors?

RingCentral is the leading Intelligent Connected Experiences platform integrating business communications and customer experience. We are the only provider offering best-in-class CCaaS (rated as a Leader in the Gartner Magic Quadrant 9 years in a row) with a fully integrated market-leading workforce engagement and AI solutions and our UCaaS platform (rated as a Leader in the Gartner Magic Quadrant 8 years in a row). We bring the power of market-leading products all tightly integrated to deliver larger experiences for both your employees and customers.

Seller Details

Seller

RingCentral

Company Website

Year Founded

1999

HQ Location

Belmont, CA

Twitter

@RingCentral
63,876 Twitter followers

LinkedIn® Page

www.linkedin.com
6,160 employees on LinkedIn®