--- title: RingCentral Contact Center Reviews meta\_title: 'RingCentral Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 220 reviews by the users' company size, role or industry to find out how RingCentral Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 220 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # RingCentral Contact Center Reviews & Product Details Visit Website RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver. * * * Product Website RingCentral Contact Center Seller [RingCentral](https://www.g2.com/sellers/ringcentral) Discussions [RingCentral Contact Center Community](https://www.g2.com/products/ringcentral-contact-center/discuss) Languages Supported English Solution Type All-in-One Overview by Rose Ann Cruz (Digital Strategist with a focus on Content Marketing, Promotions, and Project Management) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/ringcentral-contact-center/pricing) ## RingCentral Contact Center Integrations (14) What do users say about integrations? Verified by RingCentral Contact Center [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bigin by Zoho CRM ](https://www.g2.com/products/bigin-by-zoho-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Box ](https://www.g2.com/products/box/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") EZLynx ](https://www.g2.com/products/ezlynx-ezlynx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") JobDiva ](https://www.g2.com/products/jobdiva/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Nutshell ](https://www.g2.com/products/nutshell/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Redtail Technology ](https://www.g2.com/products/redtail-technology/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SlackNotify ](https://www.g2.com/products/slacknotify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More YT Yuli T. Licensed Associate Real Estate Broker Small-Business (50 or fewer emp.) 4/6/2026 "Crystal Clear Calls and Superior Support with RingCentral" 5/5 What do you like best about RingCentral Contact Center? I use RingCentral Contact Center for my real estate business, and I really value the call clarity. Compared to other companies I've used before, RingCentral delivers very good call connections and reception with great sound quality, whether I'm outside or in my office. I also appreciate the ability to have a separate number for my business and personal use. The configurations available, like routing calls to different places and having a desk phone in my office, are features I really like. Additionally, the AI features are helpful, such as taking AI notes and automatic language translation, and even drafting my text messages, which is really helpful. The onboarding team was very professional and knowledgeable, ensuring I knew exactly where to go in the app and how to solve any problems. I also like having a personal touch with a phone number to call and speak to someone directly. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? I've been with RingCentral for four months and for now I don't really have any particular complaints Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? I use RingCentral Contact Center to have a separate business number and configure call routing. It provides AI features like taking notes and drafting texts. I also appreciate the ability to have a desk phone in my office. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12591721/official_response/edit) Hey Yuli, thank you for the glowing review. We are delighted to hear that RingCentral is providing the crystal clear foundation your real estate business needs, whether you are closing a deal at the office or showing a property on the go. It is fantastic to know that our AI-powered text drafting and call notes are saving you time. Those features were designed to help busy professionals like yourself stay organized without the manual paperwork. We are also proud of our Onboarding Team, and we will be sure to share your kind words with them; they strive to provide that personal touch that makes a new system feel like home. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral to power your business communications. We look forward to supporting and empowering you and your continued success, Yuli! [See how RingCentral Contact Center improved](https://community.ringcentral.com/) Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Small-Business (50 or fewer emp.) 7/16/2026 "Slow, Unreliable Texting and No Real Human Support" 1/5 What do you like best about RingCentral Contact Center? I have been using Ring Central in our small medical practice and it has been very problematic. Slow to respond, repeatedly does not show text messages sent or received and it frequently refuses to send text messages. I have gone to "Help?" and all you get is a chat bot that runs in circles. No other help has been offered, no Ring Central person has reached out to enquire about the slow downs and system failures. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? No human beings, just chat bots. Failure to provide the expected level of customer service, the number one failure of companies today. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? None Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13119314/official_response/edit) The Review Team appreciates your feedback, and we are sorry to hear about the technical challenges you have faced within your medical practice. We understand how essential text messaging capabilities and direct access to live technical assistance are for maintaining seamless operations. We would love the opportunity to continue the conversation so we can help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com with additional information. We hope to hear more from you soon! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Aditya B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya B.") AB Aditya B. Associate - GM - Innovaccer Small-Business (50 or fewer emp.) 5/20/2026 "Unique Texting Features, Easy Setup" 4/5 What do you like best about RingCentral Contact Center? I find the call and text features of RingCentral Contact Center pretty good and unique. The texting feature is particularly valuable for me as it allows me to interact with prospects in a more robust and personalized way. The calling feature is also good because it enables me to utilize a virtual number. Additionally, the initial setup was pretty easy on my end—just a login and I was all set. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? The dialing feature is very primitive and can't be used to call multiple people at scale. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? I use RingCentral Contact Center for mass outbound calling and texting. The texting feature is the most valuable, allowing me to interact with prospects in a more robust and personalized way, and the calling feature helps me utilize a virtual number. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12847300/official_response/edit) Thank you for sharing your experience, Aditya! We are glad that our robust texting features allow you to connect with prospects in a more personalized way, and that you find the virtual number calling and straightforward setup easy to deploy. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. [See how RingCentral Contact Center improved](https://community.ringcentral.com/) Validated ReviewerIncentivizedSource: G2 invite ![Shah Nawaz K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shah Nawaz K.") SK Shah Nawaz K. Product Support Analyst Enterprise (\> 1000 emp.) 5/11/2026 "Easy-to-Use, High-Performance Calling with Seamless Integrations" 4.5/5 What do you like best about RingCentral Contact Center? It's easy to use, highly integratable and a high-performance calling solution for your enterprise the AI intelligence makes it easy to summarize your call Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? Sometimes it uses high bandwidth, lags too much and even dont work on app version and AI summarisation sucks, doesn't catch the correct names and details, so you have to be careful and you can't rely on AI alone Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? I am into managed services, and I have to call the international clients/customers and provide them with technical support and services, and RC makes our lives easy Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12772256/official_response/edit) Hey Shah, thank you for your fantastic feedback! We are proud that RingEX helps you provide international technical support more easily and that our integrations fit into your managed services workflow. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral, Shah! [See how RingCentral Contact Center improved](https://community.ringcentral.com/) Current UserValidated ReviewerIncentivizedSource: G2 invite ![Pedro G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro G.") PG Pedro G. Client Care Coordinator Mid-Market (51-1000 emp.) 5/8/2026 "Crystal-Clear Calls and Responsive Messaging—RingCentral at Its Best" 5/5 What do you like best about RingCentral Contact Center? It is really responsive, even when having internet connection issues, the calls remain crystal clear, the message system is also really useful, letting you text the clients right there from the app Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? Nothing, in all honesty, on my time and experience working as a telephonic agent, RingCentral is the easiest and most responsive tool I've used. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? Being able to reach the clients effectively and also to provide a way for clients to reach out to us. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12781233/official_response/edit) Hey Pedro, thank you for your amazing RingCentral Contact Center insights! We are delighted to hear that our product is the easiest tool you have worked with and that our crystal-clear audio is holding up even when the internet does not. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Pedro! [See how RingCentral Contact Center improved](https://community.ringcentral.com/) Current UserValidated ReviewerIncentivizedSource: G2 invite ![Krestofer Valentina M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krestofer Valentina M.") KM Krestofer Valentina M. L1 customer service respresentative Mid-Market (51-1000 emp.) 4/16/2026 "Intuitive and Reliable for Remote Work" 5/5 What do you like best about RingCentral Contact Center? I love how interactive RingCentral Contact Center is. It's very easy to use and user-friendly. It doesn't crash and is easy to set up and customize. It allows me to make calls freely and independently while working remotely, and it makes communication with clients much easier. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? I still haven't figured out how to set up voice messages with my own voice so people know why I didn't reply. I think they should make that part of the customization process clearer when you log in. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? I work remotely for a US company, and RingCentral Contact Center lets me make calls freely and independently. It makes client communication easier and is very interactive. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12640135/official_response/edit) Hi Krestofer, thank you for your fantastic feedback! We are proud that RingCentral Contact Center is providing you with the independence and reliability you need to support your US-based clients from anywhere. The Review Team would love the opportunity to learn more about your experience with our products and services and help with any remaining voicemail questions you may have. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you choosing RingCentral, Krestofer! Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerSource: Organic ![Miguel C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miguel C.") MC Miguel C. CS support Mid-Market (51-1000 emp.) 3/11/2026 "Efficient Integration with Time-Saving Features" 5/5 What do you like best about RingCentral Contact Center? I like how easy it is to integrate RingCentral Contact Center with SmartAdvocate. It pulls up leads automatically, saving a lot of time. The initial setup is very easy and self-explanatory, and many platforms already have plugins for RingCentral. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? Sometimes when looking at the numbers and the analytics, it just doesn't match up exactly to max. There's a RingCentral, the main phone, and then Max, the extension. And sometimes, there may be a little bit of a difference or disproportionate measure of analytics. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? RingCentral Contact Center helps me keep everything organized and integrated with our platform, allowing my team to connect to the same call list and monitor calls. It pulls up leads automatically, saving a lot of time and ensuring compliance with laws when contacting leads. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12463149/official_response/edit) Hi Miguel, the Review Team appreciates you taking the time to share your experience with RingCentral Contact Center! It is great to hear that our integration with SmartAdvocate and our automated lead features are saving your team time and supporting your compliance efforts. We are also glad that you found the initial setup to be easy and self-explanatory. We would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer, Miguel! Validated ReviewerIncentivizedSource: G2 invite ![Reginald R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reginald R.") RR Reginald R. 1/15/2026 "Effortless Setup, Exceptional Support" 5/5 What do you like best about RingCentral Contact Center? I like how easily I can reach someone who is very helpful and always pleasant at RingCentral Contact Center. It's nice that they fix our requests on the first call, which is super important with our busy work schedule. I find them to be the most helpful and they work well with other items I use. I appreciate that I can use RingCentral Contact Center on my phone, giving me the flexibility to move away from my desk and use it out of the office. The initial setup was very easy, and the phones were practically ready to work right out of the box, actually, I think they did work right out of the box. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? No complaints or suggestions for improvement. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? RingCentral Contact Center helps me set up call flow and update messages, phone settings easily. I can reach support effortlessly, which is vital given my busy work schedule, and they fix our requests on the first call. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12219568/official_response/edit) Thank you for such a fantastic review, Reginald! We are thrilled to hear that your experience has been so positive, from the out-of-the-box setup to the flexibility of using the platform on your mobile phone. I i’s great to know that our team’s pleasant and helpful approach is making your workday easier. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you for being a loyal RingCentral customer, Reginald! Validated ReviewerSource: Organic ![James B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James B.") JB James B. Founder Small-Business (50 or fewer emp.) 1/7/2026 "Solid Backup Solution, But Plagued by Number Issues and Disconnected Support" 2.5/5 What do you like best about RingCentral Contact Center? WIth Ring Central for what it is we used it at the time for on the desktop for my team and as a back up solution on the phone (in case power issues for our remote team) this allowed us to constantly have answering abilities Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? Biggest issue bad bad bad numbers, this i can understand maybe its an A2P or Twilio, but it wasn't like this years prior we switched even before A2P became a thing, numbers i hear are even worse, i even went to a conference they had a booth at for Contact Centers and they didn't even show up yikes, but to be fair they have market brand share and solid branding and decent tech, but like everyone of these dialers they forget core functions in the name of innovation and go after Ai. Then one hand isn't talking to the other hand = disconnect poor user experience Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? you asked me to fill this out and invited me to fill this out, it is not solving a problem for us anymore, we switched Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12187316/official_response/edit) Thank you for your candid feedback, James! Even though you have already moved to another solution, the Review Team would value the opportunity to learn more from you about your experience with our products and service. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Small-Business (50 or fewer emp.) 7/29/2026 "Quick, Easy, and Backed by Exceptionally Helpful Staff" 5/5 What do you like best about RingCentral Contact Center? How quick and easy it is and how helpful the staff is Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? There is nothing I dislike about it. The staff has always been very helpful. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? We have had a ton of questions on SMS and how to export the information we that we want to keep from the messages Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13183619/official_response/edit) Thank you for choosing RingCentral and taking the time to share your review! We are thrilled to hear that you find RingCentral Contact Center quick and easy to use, and that our Support Team has provided exceptionally helpful assistance whenever you have questions. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together! Current UserValidated ReviewerSource: Organic Review from User Profile ## Questions about RingCentral Contact Center? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about RingCentral Contact Center ](https://www.g2.com/products/ringcentral-contact-center/discussions/new) GU Guest User • Last activity about 1 month ago How good is RingCentral? 1 Upvote 3 [ Join the conversation ](https://www.g2.com/discussions/how-good-is-ringcentral) GU Guest User • Last activity about 1 month ago What is RingCentral Contact Center used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) [ View all Discussions ](https://www.g2.com/products/ringcentral-contact-center/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 10 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/ringcentral-contact-center/pricing) RingCentral Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect 4.4/5(92) [ Compare Now ](https://www.g2.com/compare/amazon-connect-vs-ringcentral-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-ringcentral-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cbc021f5549f2da1c3cff578a375735f/saas-labs-justcall.png "Product Avatar Image") JustCall 4.3/5(2,393) [ Compare Now ](https://www.g2.com/compare/saas-labs-justcall-vs-ringcentral-contact-center) ##### ##### RingCentral Contact Center Features Channels Voice Social Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/ringcentral-contact-center/features) ## Top-Rated Alternatives [ ![JustCall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JustCall") JustCall 4.3/5(2,393) ](https://www.g2.com/products/saas-labs-justcall/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/ringcentral-contact-center/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Complaint Management](https://www.g2.com/categories/complaint-management)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best app for board meeting organization](https://www.g2.com/discussions/best-app-for-board-meeting-organization)[Which inspection management tools work best for a mid-size construction company that needs to keep site inspections consistent and corrective actions tracked across projects?](https://www.g2.com/discussions/which-inspection-management-tools-work-best-for-a-mid-size-construction-company-that-needs-to-keep-site-inspections-consistent-and-corrective-actions-tracked-across-projects)[Best-rated onboarding software for sales teams](https://www.g2.com/discussions/best-rated-onboarding-software-for-sales-teams) [Best accounts payable automation solutions](https://www.g2.com/discussions/best-accounts-payable-automation-solutions)[Which presales management software has the best CRM integration and stakeholder collaboration?](https://www.g2.com/discussions/which-presales-management-software-has-the-best-crm-integration-and-stakeholder-collaboration)[Pros and Cons Details](https://www.g2.com/products/ringcentral-contact-center/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)