--- title: RingCentral Contact Center Reviews meta\_title: 'RingCentral Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 218 reviews by the users' company size, role or industry to find out how RingCentral Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 218 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # RingCentral Contact Center Reviews & Product Details Visit Website RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver. * * * Product Website RingCentral Contact Center Seller [RingCentral](https://www.g2.com/sellers/ringcentral) Discussions [RingCentral Contact Center Community](https://www.g2.com/products/ringcentral-contact-center/discuss) Languages Supported English Solution Type All-in-One Overview by Rose Ann Cruz (Digital Strategist with a focus on Content Marketing, Promotions, and Project Management) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/ringcentral-contact-center/pricing) ## RingCentral Contact Center Integrations (14) What do users say about integrations? Verified by RingCentral Contact Center [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bigin by Zoho CRM ](https://www.g2.com/products/bigin-by-zoho-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Box ](https://www.g2.com/products/box/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") EZLynx ](https://www.g2.com/products/ezlynx-ezlynx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") JobDiva ](https://www.g2.com/products/jobdiva/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Nutshell ](https://www.g2.com/products/nutshell/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Redtail Technology ](https://www.g2.com/products/redtail-technology/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SlackNotify ](https://www.g2.com/products/slacknotify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Ashwin P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashwin P.") AP Ashwin P. SME Lead - Recruitment Enterprise (\> 1000 emp.) 4/16/2026 "Great Overall Application for Connecting people in every way." 5/5 What do you like best about RingCentral Contact Center? What I like most about RingCentral Contact Center is its unified, cloud-based platform, which makes it easy to manage voice, chat, email, and other customer interactions all in one place. I also appreciate the robust reporting, scalability, and integration capabilities, which help improve agent productivity and enhance the overall customer experience. On top of that, it’s very easy to use. In my experience, it doesn’t lag, and customer support has been good. I’ve been using it daily for the last year. Very good overall. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? What I dislike about RingCentral Contact Center is that some administrative and reporting functions feel less intuitive than I would expect, and more advanced customization can require extra setup or support. At times, the interface also feels a bit complex for new users, especially during onboarding, which can make the initial learning curve steeper than it needs to be. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? RingCentral Contact Center helps centralize customer communications across multiple channels, which improves agent efficiency and response times. It also gives me clearer visibility into performance through its reporting and analytics. Overall, it benefits me by streamlining customer support operations, cutting down on manual processes, and enhancing the customer experience. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12642329/official_response/edit) Hey Ashwin, we appreciate your detailed review! It is fantastic that our unified platform has been a reliable, lag-free partner in your daily operations for the last year. It is great to know that the consolidation of voice, chat, and email drives productivity for you and your team. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer, Ashwin! Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ankit M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit M.") AM Ankit M. Technical Recruiter Enterprise (\> 1000 emp.) 3/27/2026 "RingCentral Contact Center Makes Support Fast, Unified, and Smooth" 5/5 What do you like best about RingCentral Contact Center? What I like best about RingCentral Contact Center is how it makes customer support easy and fast. It can be integrated with each customer to the right agent automatically, which saves time and improves service. It also brings calls, chats, and emails into one place, so agents don’t get confused. The system uses simple AI tools to handle basic questions, which reduces workload. Overall, it helps teams work smoothly and give better customer experience. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? Nothing much but some DATA portion must be easy to analyse about productive call and some added benefit os AI features must be there Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? RingCentral Contact Center helps fix problems like slow customer support, long wait times, and different systems not working together. It puts calls, chats, and messages in one place and uses smart tools to send customers to the right agent quickly. This helps you give faster service, keep customers happy, save time and money, and make your team work more efficiently. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12516513/official_response/edit) Hey Ankit, we appreciate your amazing rating and review! We are thrilled that RingCentral Contact Center helps your team work more smoothly and provides a better experience for your customers; seeing your success with omnichannel integration and basic AI tools is exactly what we strive for. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Ankit! [See how RingCentral Contact Center improved](https://community.ringcentral.com/) 4/15/2026 Current UserValidated ReviewerSource: Organic PB Prajwal B. Associate Software Engineer Computer Software Mid-Market (51-1000 emp.) 6/21/2026 "Streamlined Our Customer Interactions Seamlessly" 5/5 What do you like best about RingCentral Contact Center? I like that RingCentral Contact Center brings a sense of calm during busy days, allowing our team to focus on conversations and trust that things are being handled properly in the background. I appreciate that it gives the team more breathing room by reducing the need for constant status checks, helping our work feel more organized without adding extra complexity. I also enjoy the integration with our Teams and Customer Relation Software, which means conversations are easier to follow with less scattered information. Since switching from a normal phone calling system, we've become more organized and spend less time figuring out processes, allowing us to focus more on customers. The initial setup was easier than expected, despite spending some time on customizations. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? I think some areas could be a little more intuitive for people who don't use them every day, and there have been times that we need to click around more to see expected results. I would like to see more intelligent suggestions that help us complete tasks faster. Also, although the initial setup was easier than expected, we spent more time on customizations, which could have been much easier. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? I use RingCentral Contact Center to handle customer conversations across channels, reducing back and forth. It brings calm on busy days and keeps us organized. Integration eliminates scattered information, making follow-ups easier, and we focus more on customers instead of processes. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12985978/official_response/edit) Thank you for sharing your detailed feedback with us! We are thrilled to hear that RingCentral Contact Center brings a sense of calm to your busy days and that our Microsoft Teams and CRM integrations successfully eliminate scattered information, allowing your team to focus directly on your customers. It is wonderful to know that your migration from a legacy phone system has made your operations more organized and that the initial deployment was smoother than anticipated. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer, Prajwal! Validated ReviewerIncentivizedSource: Seller invite ![Adan Bin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adan Bin S.") AS Adan Bin S. Marketing and Creative Lead Mid-Market (51-1000 emp.) 8/6/2026 "Centralized Inbound Leads with Real-Time Analytics That Keep Us Campaign-Ready" 4.5/5 What do you like best about RingCentral Contact Center? It centralizes our inbound campaign leads across chat, voice, and email so nothing gets missed. As a creative and marketing lead, I rely on its real time analytics to see how inbound traffic spike when we launch traffic spikes when we launch new campaigns, ensuring our team is prepared to handle the volume. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? The initial onboarding and routing serup have a steep learning curve. The interface can feel a bit cluttered, and setting up custom IVR menus required extra time to get right. We've also experienced occasional lag during high volume hours!. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? It bridges the gap between marketing campaigns and customer outreach. Centralizing touchpoints gives us full visibility into the lead journey, and reviewing real customer calls helps our team craft better targeted marketing copy!. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13220083/official_response/edit) Hi Adan, we value your amazing insights! It is great to hear how RingCentral Contact Center is helping bridge the gap between your marketing efforts and customer outreach. We are glad that centralizing your inbound campaign leads across voice, chat, and email keeps your team organized, and that our real-time analytics and customer interaction insights give your creative and marketing teams the visibility needed to handle traffic spikes and build strategic campaigns. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral, Adan! [See how RingCentral Contact Center improved](https://community.ringcentral.com/) Validated ReviewerIncentivizedSource: Seller invite SK Sanjay K. Communications Manager Information Technology and Services Mid-Market (51-1000 emp.) 7/8/2026 "Unified Messaging and Powerful Call Tracking in RingCentral Contact Center" 5/5 What do you like best about RingCentral Contact Center? I like the unified live chat, sms and email messaging under one dashboard. RingCentral Contact Center enables my team to track customer interactions and performance. I can easily channel phone calls to the right department and leverage call data. The customer support team provides clear guidelines for setup and is ever helpful for business success. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? I was overwhelmed by the AI tools and most features on the user dashboard as a new user. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? RingCentral Contact Center provides unified call center where we can track and monitor all communications in the enterprise. We have been using this platform to optimize call data for better forecasting and scheduling events in the organization. It has streamlined communications and enhanced effective employee collaboration. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13076496/official_response/edit) Hey Sanjay, your insights are valuable to us, and we appreciate you highlighting these aspects of your administrative and agent workflows! It is wonderful to hear that RingCentral Contact Center is serving your enterprise well as a unified call center, allowing your team to centralize live chat, SMS, and email interactions onto a single dashboard. We are also pleased to know that our sophisticated call routing rules have simplified department management, that your team is successfully optimizing call data for forecasting and scheduling events, and that our Support Team has delivered helpful guidelines to support your business success. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral to empower your business communication needs, Sanjay! [See how RingCentral Contact Center improved](https://community.ringcentral.com/) Validated ReviewerIncentivizedSource: Seller invite ![Katherine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katherine O.") KO Katherine O. Biller Small-Business (50 or fewer emp.) 4/29/2026 "AI Voicemail to Email Makes Staying on Top of Messages Effortless" 5/5 What do you like best about RingCentral Contact Center? I really enjoy the AI voicemail feature that sends my voicemail messages directly to my email. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? I don’t really love the desktop application, so I use the app on my phone instead, which I enjoy more. The only downside is that I receive fax notifications throughout the day. That said, it’s mostly just a matter of personal preference. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? Our company is fully remote, so we rely on these services for faxing, our central phone lines, and our private lines as well. Our clients really like that they have a direct line to us, which makes communication feel more personal and straightforward. I do wish, though, that we used the messaging function more as a company. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12712511/official_response/edit) Hey Katherine, thank you for your fantastic feedback! We are glad that AI Voicemail-to-Email makes your remote workflow effortless and that your clients appreciate the direct connection to your team. It is wonderful to hear that RingCentral is helping your fully remote team maintain that personal direct line feel with your clients! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Katherine! [See how RingCentral Contact Center improved](https://community.ringcentral.com/) Current UserValidated ReviewerIncentivizedSource: G2 invite ![Dennis G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis G.") DG Dennis G. Small-Business (50 or fewer emp.) 6/24/2026 "Seamless Client Communication with Proactive Support" 5/5 What do you like best about RingCentral Contact Center? I like how RingCentral Contact Center helps me get in contact with my clients easily and consistently. Their customer service is very helpful and proactive, which means I only have to call them once to resolve an issue. They make sure that if there's going to be a service issue, they let me know ahead of time. The initial setup of RingCentral Contact Center was very easy, and this is a big plus for my team. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? The only thing is I wished it integrated better with GoHighLevel CRM. It does thru AppConnector, but it's a pain. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? I use RingCentral Contact Center for managing customer support calls, enhancing team communication efficiency, and maintaining consistent contact with my clients easily without calls cutting out. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13024618/official_response/edit) Hey Dennis, thank you for taking the time to share your feedback! We are thrilled to hear that RingCentral Contact Center consistently delivers smooth, reliable client communication for your team, and that our proactive support and easy initial setup have contributed to a positive experience. We appreciate your candid comments regarding the current GoHighLevel integration through the App Connect ecosystem. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral, Dennis! [See how RingCentral Contact Center improved](https://community.ringcentral.com/) Validated ReviewerSource: Organic RP Renjit P. Senior Project Manager Information Technology and Services Mid-Market (51-1000 emp.) 7/13/2026 "Reliable, High-Quality Communication for Seamless Collaboration" 5/5 What do you like best about RingCentral Contact Center? One of the greatest win that I have experienced while suing RingCentral Contact Center is the reliable communication infrastructure. It makes it easier to track project progress and collaborate with colleagues effectively. The video, SMS and audio calls are clear and the quality is excellent. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? Understanding the operation of all the features has been overwhelming for the first time using this platform. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? It is easy to manage team when working on different projects via reliable communication channels. It is easy to share ideas and brainstorm through video or phone call. It makes it easier to make quick and well thought decisions out of real-time data analytics. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13095212/official_response/edit) Your perspective on using our services is valuable to us, and we appreciate you detailing how our tools impact your daily operations! It is wonderful to hear that RingCentral Contact Center delivers reliable communication, making it simple to manage your teams across different projects. We are pleased to note that our clear video, SMS, and audio call quality support your collaborative brainstorming sessions, and that our real-time data analytics are effectively driving quick, well-thought-out organizational decisions. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Renjit! [See how RingCentral Contact Center improved](https://community.ringcentral.com/) Validated ReviewerIncentivizedSource: Seller invite YT Yuli T. Licensed Associate Real Estate Broker Small-Business (50 or fewer emp.) 4/6/2026 "Crystal Clear Calls and Superior Support with RingCentral" 5/5 What do you like best about RingCentral Contact Center? I use RingCentral Contact Center for my real estate business, and I really value the call clarity. Compared to other companies I've used before, RingCentral delivers very good call connections and reception with great sound quality, whether I'm outside or in my office. I also appreciate the ability to have a separate number for my business and personal use. The configurations available, like routing calls to different places and having a desk phone in my office, are features I really like. Additionally, the AI features are helpful, such as taking AI notes and automatic language translation, and even drafting my text messages, which is really helpful. The onboarding team was very professional and knowledgeable, ensuring I knew exactly where to go in the app and how to solve any problems. I also like having a personal touch with a phone number to call and speak to someone directly. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? I've been with RingCentral for four months and for now I don't really have any particular complaints Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? I use RingCentral Contact Center to have a separate business number and configure call routing. It provides AI features like taking notes and drafting texts. I also appreciate the ability to have a desk phone in my office. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12591721/official_response/edit) Hey Yuli, thank you for the glowing review. We are delighted to hear that RingCentral is providing the crystal clear foundation your real estate business needs, whether you are closing a deal at the office or showing a property on the go. It is fantastic to know that our AI-powered text drafting and call notes are saving you time. Those features were designed to help busy professionals like yourself stay organized without the manual paperwork. We are also proud of our Onboarding Team, and we will be sure to share your kind words with them; they strive to provide that personal touch that makes a new system feel like home. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral to power your business communications. We look forward to supporting and empowering you and your continued success, Yuli! [See how RingCentral Contact Center improved](https://community.ringcentral.com/) Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Small-Business (50 or fewer emp.) 7/16/2026 "Slow, Unreliable Texting and No Real Human Support" 1/5 What do you like best about RingCentral Contact Center? I have been using Ring Central in our small medical practice and it has been very problematic. Slow to respond, repeatedly does not show text messages sent or received and it frequently refuses to send text messages. I have gone to "Help?" and all you get is a chat bot that runs in circles. No other help has been offered, no Ring Central person has reached out to enquire about the slow downs and system failures. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? No human beings, just chat bots. Failure to provide the expected level of customer service, the number one failure of companies today. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? None Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13119314/official_response/edit) The Review Team appreciates your feedback, and we are sorry to hear about the technical challenges you have faced within your medical practice. We understand how essential text messaging capabilities and direct access to live technical assistance are for maintaining seamless operations. We would love the opportunity to continue the conversation so we can help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com with additional information. We hope to hear more from you soon! Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about RingCentral Contact Center? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about RingCentral Contact Center ](https://www.g2.com/products/ringcentral-contact-center/discussions/new) GU Guest User • Last activity about 1 month ago How good is RingCentral? 1 Upvote 3 [ Join the conversation ](https://www.g2.com/discussions/how-good-is-ringcentral) GU Guest User • Last activity about 1 month ago What is RingCentral Contact Center used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) [ View all Discussions ](https://www.g2.com/products/ringcentral-contact-center/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 10 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/ringcentral-contact-center/pricing) RingCentral Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect 4.4/5(92) [ Compare Now ](https://www.g2.com/compare/amazon-connect-vs-ringcentral-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-ringcentral-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cbc021f5549f2da1c3cff578a375735f/saas-labs-justcall.png "Product Avatar Image") JustCall 4.3/5(2,393) [ Compare Now ](https://www.g2.com/compare/saas-labs-justcall-vs-ringcentral-contact-center) ##### ##### RingCentral Contact Center Features Channels Voice Social Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/ringcentral-contact-center/features) ## 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