--- title: Ringba Reviews meta\_title: 'Ringba Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 158 reviews by the users' company size, role or industry to find out how Ringba works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 158 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Ringba Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **exceptional customer support** of Ringba, highlighting its responsiveness and helpfulness in resolving issues. [(12 mentions)](https://www.g2.com/products/ringba/reviews?filters%5Bsentiment_snippet%5D=1731093&qs=pros-and-cons#reviews) Users find Ringba to be exceptionally **user-friendly** , enabling quick adoption and effective call management without technical skills. [(9 mentions)](https://www.g2.com/products/ringba/reviews?filters%5Bsentiment_snippet%5D=1730939&qs=pros-and-cons#reviews) Users commend the **excellent reporting capabilities** of Ringba, enhancing efficiency and ease of use in managing calls. [(5 mentions)](https://www.g2.com/products/ringba/reviews?filters%5Bsentiment_snippet%5D=1731003&qs=pros-and-cons#reviews) Users love the **powerful analytics** of Ringba, enabling informed decisions and enhancing campaign management with ease. [(4 mentions)](https://www.g2.com/products/ringba/reviews?filters%5Bsentiment_snippet%5D=1731052&qs=pros-and-cons#reviews) Users praise Ringba for its **easy-to-use interface** and excellent customer support, making call tracking efficient and accessible. [(4 mentions)](https://www.g2.com/products/ringba/reviews?filters%5Bsentiment_snippet%5D=1730417&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Ringba, requiring time and guidance to fully grasp its complexities. [(4 mentions)](https://www.g2.com/products/ringba/reviews?filters%5Bsentiment_snippet%5D=1730359&qs=pros-and-cons#reviews) Users struggle with **inaccurate reporting** due to unlinked campaign IDs, complicating data interpretation and causing confusion. [(2 mentions)](https://www.g2.com/products/ringba/reviews?filters%5Bsentiment_snippet%5D=1730435&qs=pros-and-cons#reviews) Users note **limited options** in Ringba's extended features, requiring creative workarounds for certain functionalities. [(2 mentions)](https://www.g2.com/products/ringba/reviews?filters%5Bsentiment_snippet%5D=1730780&qs=pros-and-cons#reviews) Users encounter **poor documentation** that hampers understanding and complicates accessing essential features and reporting. [(2 mentions)](https://www.g2.com/products/ringba/reviews?filters%5Bsentiment_snippet%5D=1730826&qs=pros-and-cons#reviews) Users express concerns about **communication issues** , citing long wait times for live chat responses that hinder support. [(1 mentions)](https://www.g2.com/products/ringba/reviews?filters%5Bsentiment_snippet%5D=2326264&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Ringba ##### 1. Customer Support Users praise the **exceptional customer support** of Ringba, highlighting its responsiveness and helpfulness in resolving issues. [ See 12 mentions ](https://www.g2.com/products/ringba/reviews?filters%5Bsentiment_snippet%5D=1731093&qs=pros-and-cons#reviews) See Related User Reviews ![Jeff D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff D.") JD Jeff D. Small-Business (50 or fewer emp.) 5.0/5 "Ringba is a solid pick for call routing and ping post offers" What do you like about Ringba? Rignba tends to be the most flexible tool out there. You can make it do anything you need it to do. The options are basically limitless. Customizable ![Manuel F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manuel F.") MF Manuel F. Small-Business (50 or fewer emp.) 5.0/5 "Support is always very patient and helpful" What do you like about Ringba? It's very convenient to work on, and when you don't know how to do something, support can either explain it or do it for you ##### 2. Ease of Use Users find Ringba to be exceptionally **user-friendly** , enabling quick adoption and effective call management without technical skills. [ See 9 mentions ](https://www.g2.com/products/ringba/reviews?filters%5Bsentiment_snippet%5D=1730939&qs=pros-and-cons#reviews) See Related User Reviews ![Mark D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark D.") MD Mark D. Small-Business (50 or fewer emp.) 4.5/5 "Great for Managing Lead Gen Campaigns in One Place" What do you like about Ringba? Ringba makes our small team feel “bigger.” The routing function, reporting, and live analytics help our team manage campaigns without needing extra ma ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly and Powerful Reporting with Ringba" What do you like about Ringba? Ringba has been incredibly helpful for reporting, offering a variety of options for routing calls. I also find it very user-friendly, and I've managed ##### 3. Reporting Users commend the **excellent reporting capabilities** of Ringba, enhancing efficiency and ease of use in managing calls. [ See 5 mentions ](https://www.g2.com/products/ringba/reviews?filters%5Bsentiment_snippet%5D=1731003&qs=pros-and-cons#reviews) See Related User Reviews ![Mark D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark D.") MD Mark D. Small-Business (50 or fewer emp.) 4.5/5 "Great for Managing Lead Gen Campaigns in One Place" What do you like about Ringba? Ringba makes our small team feel “bigger.” The routing function, reporting, and live analytics help our team manage campaigns without needing extra ma ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly and Powerful Reporting with Ringba" What do you like about Ringba? Ringba has been incredibly helpful for reporting, offering a variety of options for routing calls. I also find it very user-friendly, and I've managed ##### 4. Analytics Users love the **powerful analytics** of Ringba, enabling informed decisions and enhancing campaign management with ease. [ See 4 mentions ](https://www.g2.com/products/ringba/reviews?filters%5Bsentiment_snippet%5D=1731052&qs=pros-and-cons#reviews) See Related User Reviews ![Mark D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark D.") MD Mark D. Small-Business (50 or fewer emp.) 4.5/5 "Great for Managing Lead Gen Campaigns in One Place" What do you like about Ringba? Ringba makes our small team feel “bigger.” The routing function, reporting, and live analytics help our team manage campaigns without needing extra ma HA Habeeb A. Small-Business (50 or fewer emp.) 5.0/5 "Best tracking software I've ever used" What do you like about Ringba? Ringba is the best call tracking software I have used so far. It is very easy use and does not require technical skill. Its analysis features have ma ##### 5. Call Tracking Users praise Ringba for its **easy-to-use interface** and excellent customer support, making call tracking efficient and accessible. [ See 4 mentions ](https://www.g2.com/products/ringba/reviews?filters%5Bsentiment_snippet%5D=1730417&qs=pros-and-cons#reviews) See Related User Reviews HA Habeeb A. Small-Business (50 or fewer emp.) 5.0/5 "Best tracking software I've ever used" What do you like about Ringba? Ringba is the best call tracking software I have used so far. It is very easy use and does not require technical skill. Its analysis features have ma GC Giovanni C. Small-Business (50 or fewer emp.) 5.0/5 "Lorena helped me with a pixel integration. She was extremely insightful as she was helpful." What do you like about Ringba? Ringba in my opinion is the complete package. There capabities and services tailor to the industries needs. I have been using the platform for ove ### 5 Cons or Disadvantages of Ringba ##### 1. Steep Learning Curve Users face a **steep learning curve** with Ringba, requiring time and guidance to fully grasp its complexities. [ See 4 mentions ](https://www.g2.com/products/ringba/reviews?filters%5Bsentiment_snippet%5D=1730359&qs=pros-and-cons#reviews) See Related User Reviews ![Kalvis J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kalvis J.") KJ Kalvis J. Small-Business (50 or fewer emp.) 5.0/5 "Exceptional Support and Lightning-Fast Communication" What do you dislike about Ringba? I wouldn’t say I disliked anything — it just took a bit of time to get past the initial learning curve, especially for someone not very technical like ![Mark D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark D.") MD Mark D. Small-Business (50 or fewer emp.) 4.5/5 "Great for Managing Lead Gen Campaigns in One Place" What do you dislike about Ringba? It would be the initial learning phase to be familiar with the application. Some of the settings and routing options needs additional time to learn, e ##### 2. Inaccurate Reporting Users struggle with **inaccurate reporting** due to unlinked campaign IDs, complicating data interpretation and causing confusion. [ See 2 mentions ](https://www.g2.com/products/ringba/reviews?filters%5Bsentiment_snippet%5D=1730435&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Ringba makes call tracking easy" What do you dislike about Ringba? By far the most difficult thing about Ringba is the lack of automated distribution of reporting. Relying on API is ok but doesn't apply to my use case ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great Solid PPC Tracking Platform" What do you dislike about Ringba? That campaign and target names are not tied to their IDs, so changing names of campaigns, publishers, or targets, will show up as a new items in repor ##### 3. Limited Options Users note **limited options** in Ringba's extended features, requiring creative workarounds for certain functionalities. [ See 2 mentions ](https://www.g2.com/products/ringba/reviews?filters%5Bsentiment_snippet%5D=1730780&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Small-Business (50 or fewer emp.) 5.0/5 "Great Product, Even Better Support" What do you dislike about Ringba? Transparently, some of their extended features (Ring Groups with Simudial, Pixels & Webhooks, etc.) have some limitations. I'm nitpicking, but we ![Cris B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cris B.") CB Cris B. Small-Business (50 or fewer emp.) 5.0/5 "Hands Down the Best Call Tracking Software" What do you dislike about Ringba? While the platform is easy to use, it is also very robust. This is probably not the best solution for solo operators who need one tracking number (DID ##### 4. Poor Documentation Users encounter **poor documentation** that hampers understanding and complicates accessing essential features and reporting. [ See 2 mentions ](https://www.g2.com/products/ringba/reviews?filters%5Bsentiment_snippet%5D=1730826&qs=pros-and-cons#reviews) See Related User Reviews ![Lara Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lara Z.") LZ Lara Z. Small-Business (50 or fewer emp.) 5.0/5 "outstanding experience by all accounts" What do you dislike about Ringba? 1) The help files are not the best, but fortunately most of the time I can get my questions answered through support. I would like it if the help file ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Ringba makes call tracking easy" What do you dislike about Ringba? By far the most difficult thing about Ringba is the lack of automated distribution of reporting. Relying on API is ok but doesn't apply to my use case ##### 5. Communication Issues Users express concerns about **communication issues** , citing long wait times for live chat responses that hinder support. [ See 1 mentions ](https://www.g2.com/products/ringba/reviews?filters%5Bsentiment_snippet%5D=2326264&qs=pros-and-cons#reviews) See Related User Reviews HA Habeeb A. Small-Business (50 or fewer emp.) 5.0/5 "Best tracking software I've ever used" What do you dislike about Ringba? It takes the live chat about 10-15 minutes to respond. A shorter wait time will be better ## Top-Rated Alternatives [ ![CallRail](https://images.g2crowd.com/uploads/product/hd_favicon/dc5a7c4a387a7c639e8eb054c965ecb7/callrail.svg "CallRail") CallRail 4.5/5(1,835) ](https://www.g2.com/products/callrail/reviews) [ ![Invoca](https://images.g2crowd.com/uploads/product/hd_favicon/c6e9b5ea6ac9e55009255de6b07777be/invoca.svg "Invoca") Invoca 4.5/5(967) ](https://www.g2.com/products/invoca/reviews) [ ![Retreaver](https://images.g2crowd.com/uploads/product/hd_favicon/1491486422/retreaver.svg "Retreaver") Retreaver 4.9/5(63) ](https://www.g2.com/products/retreaver/reviews) [ View All Alternatives ](https://www.g2.com/products/ringba/competitors/alternatives) ![Nate C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nate C.") NC Nate C. CEO Small-Business (50 or fewer emp.) 9/16/2024 "Nothing short of exceptional" 5/5 What do you like best about Ringba? My favorite part about the Rimba tracking platform is it's very robust and allows me to start a business in the industry easily. The documentation is very good and not to mention the support Is amazing. Review collected by and hosted on G2.com. What do you dislike about Ringba? There's nothing I dislike about ring by actually Review collected by and hosted on G2.com. What problems is Ringba solving and how is that benefiting you? Inbound call tracking and routing calls to the appropriate area. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Graham D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Graham D.") GD Graham D. Director of Digital Media Small-Business (50 or fewer emp.) 10/11/2024 "I've used a few different call tracking platforms and this one is the best." 5/5 What do you like best about Ringba? Super easy to see all the metrics on one screen. Excellent customer service. Review collected by and hosted on G2.com. What do you dislike about Ringba? There isn't anything im dissatisfied with. Review collected by and hosted on G2.com. What problems is Ringba solving and how is that benefiting you? Simplifies realizing actual revenue, and being able to compare performance across all my buyers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 4/12/2024 "A Wonderful Support Experience" 4.5/5 What do you like best about Ringba? I'm new to the call tracking world, so a lot of the direct functionality is over my head. I'm an IT Infrastructure guy. I've needed to rely heavily on the support team, and they've come through and gone above and beyond EVERY SINGLE TIME that I reach out to them, including when using the Live Chat feature. It's a real person in there, not just a good AI chatbot. I've asked some quesitons that in hindsight were really dumb, but they have never given me any flak or attitude for it, they just answer the question with a smile and move on. I love it! The reporting is also very robust, once you know what you're looking for. Folks in the Call Management industry will have no trouble finding everything they need in here. I had to learn some things but now I'm seeing everything I want to see. Feature set also seems to be pretty good. Review collected by and hosted on G2.com. What do you dislike about Ringba? There are a couple things that could be improved in the back end. When I'm adding a new publisher to a ring tree target, it seems to pull a database query downling ALL of my publishers when I start typing, which gives the impression the system in hung, but then about 15 seconds later the drop-downs work as expected. It's a little frustrating, but I'm not doing that frequently enough for it to really bother. Also some of the error messages could be worded a little better, but I don't know if that's a Ringba thing or an industry thing. My boss sees "TAG Failure" in the call log and sometimes thinks things are broken, when really it's just that publisher doesn't service the provided zip code area, things like that. Minor nitpick, it would be awesome if the login/authentication subsystem used SAML for SSO using EntraID. Review collected by and hosted on G2.com. What problems is Ringba solving and how is that benefiting you? Ringba is doing such a good job of our call management that we're actually going through the pain of porting phone numbers OUT of a different system and into Ringba. Anyone who has worked with number porting knows this can be a nightmare, so for us enough confidence in Ringba to pull that trigger, you know it's a big deal. One less system to manage is always a positive for IT. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 6/28/2024 "The is a must have tracking software in the pay per call space." 5/5 What do you like best about Ringba? Ringba not only does a great job in tracking but they also have a great support team. There's is a small learning curve when using Ringba, but the support team does a great job answering any questions. It's really a must have for anybody in the pay per call space. Review collected by and hosted on G2.com. What do you dislike about Ringba? Since there isn't many videos on youtube about Ringba, I would say that the onboarding training videos can be a little more thourough for begginers. Review collected by and hosted on G2.com. What problems is Ringba solving and how is that benefiting you? Ringba solves the problem of tracking phone calls in order to make better decisions. There more I learn about Ringba, the more amazed I am at what all this software can do. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Derrel R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derrel R.") DR Derrel R. Campaign Manager Mid-Market (51-1000 emp.) 1/9/2024 "Ringba - The software to motnitor calls and revenue when working with several call center's" 5/5 What do you like best about Ringba? I love how easy Ringba makes it for you to listen to calls to track quality and confirm the eligibility of a qualified lead. You can see every call that is passed through your system, seeing where it came from, who it goes to, what the lead cost is, and how much it sold for (if it is billed). All of this info, along with tons of other data could be tracked easily by using Ringa's platform. Review collected by and hosted on G2.com. What do you dislike about Ringba? There is not much to dislike about Ringba. The only thing that could be a problem is if the site goes down, it could put you out of business until the site is restored. The customer service and tech team at Ringba is pretty good at quickly getting any issues with the site resolved promptly. Review collected by and hosted on G2.com. What problems is Ringba solving and how is that benefiting you? Ringa has solved the issue with tracking data when brokering calls. They have made it effortless, especially with the ability to export data so you can sort, and filter it to analyze areas of concern. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Rabbi I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rabbi I.") RI Rabbi I. Account & QC Manager Small-Business (50 or fewer emp.) 6/13/2024 "Best for tracking calls and grow Business in Pay Per Call Industry" 5/5 What do you like best about Ringba? User-friendly, easy to track, Quick customer service support, easy to add or remove any campaign accordingly, Easy to track the campaign, reliable performance, and the ability to integrate with various marketing tools. Ringba is highly regarded for its comprehensive features and effectiveness in enhancing call marketing strategies. Review collected by and hosted on G2.com. What do you dislike about Ringba? maybe a proper lead posting system is missing Review collected by and hosted on G2.com. What problems is Ringba solving and how is that benefiting you? Tracking the call, integrating new API, campaign performance results details, Smooth audio call recording benefits, Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MY miguel Y. Account Manager Mid-Market (51-1000 emp.) 7/17/2024 "Ringba for Business" 5/5 What do you like best about Ringba? Having a dedicated rep to support our team with any requests or questions has been very helpful. All the integrations are quite easy to understand and allow us to communicate between our own interface well. The tracking and data gets passed through clearly. Review collected by and hosted on G2.com. What do you dislike about Ringba? I haven't done enough to find what I dislike. Review collected by and hosted on G2.com. What problems is Ringba solving and how is that benefiting you? We don't have our own call platform so this helps us generate revenue in a whole new avenue. It opens up another side of the business that we're trying to scale. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic KM Kyle M. Owner Small-Business (50 or fewer emp.) 6/15/2024 "Ringba Customer Service" 5/5 What do you like best about Ringba? The rep Abe was super personable and helpful. He took his time with me, made sure I understood everything and helped me set up everything. If every business could have reps like that Review collected by and hosted on G2.com. What do you dislike about Ringba? Nothing so far everything has been great. Review collected by and hosted on G2.com. What problems is Ringba solving and how is that benefiting you? They make RTB easy to set up and their tracking is second to none. It makes complicated tasks easy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Charles W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charles W.") CW Charles W. Co-founder Small-Business (50 or fewer emp.) 8/29/2024 "Great product and customer service" 5/5 What do you like best about Ringba? Solid user interface with clear features. It's a complicated product but made simple with strong customer support. Review collected by and hosted on G2.com. What do you dislike about Ringba? Reporting is lacking a little bit, but this could also be due to my level of expertise. Review collected by and hosted on G2.com. What problems is Ringba solving and how is that benefiting you? Helping to understand and segment ads which are driving inbound calls. Ringba allows us to gauge volume and quality metrics. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic HA Hayden A. buyer Small-Business (50 or fewer emp.) 6/18/2024 "Ringba support is great" 4/5 What do you like best about Ringba? I like how ringba is smart, complex, but also relatively intuitive. also their support always gets back to me in a short time, allowing me to solve my workflow issues quickly. Review collected by and hosted on G2.com. What do you dislike about Ringba? I mean you cant have instant responses, and sometimes its my own personal lack of knowledge about the platform which hinders me, but those are all solvable issues. Review collected by and hosted on G2.com. What problems is Ringba solving and how is that benefiting you? I dont even want to begin to think how we would track calls and all the details without ringba. Review collected by and hosted on G2.com. 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