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Ring.io Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Ring.io, finding it simple to navigate with reliable troubleshooting options. (7 mentions)
Users find Ring.io easy to navigate and effective, with features enhancing communication and sales opportunities. (6 mentions)
Users love the simple navigation of Ring.io, making it easy to learn and use effectively. (5 mentions)
Users praise the fast customer support of Ring.io, highlighting its effectiveness in enhancing their experience. (4 mentions)
Users value the easy integrations of Ring.io, finding it seamless with Pipedrive and Salesforce for efficient workflow. (3 mentions)
Users praise the automated dialing system of Ring.io, enhancing productivity and streamlining communication effortlessly. (3 mentions)
Users experience call issues requiring a strong internet connection, with occasional glitches in the web phone app. (6 mentions)
Users report software bugs with Ring.io that hinder functionality and lead to untrustworthy support experiences. (4 mentions)
Users report glitches and inconsistencies with Ring.io, leading to frustration and a lack of trust in the software. (3 mentions)
Users experience call connectivity issues with glitches in transferring, texting, and calling, causing confusion and delays. (2 mentions)
Users experience chat functionality issues with glitches during transfers and communication, leading to confusion and inefficiencies. (2 mentions)
Users find the service expensive, with costs higher than expected for the features provided. (2 mentions)
Users report occasional software glitches during calls and messaging, but support resolves them swiftly. (2 mentions)
Users experience connection issues, causing freezes and audio problems that disrupt calls and require workarounds. (1 mentions)
Users find the missing features in Ring.io, such as text options and formatting struggles, quite limiting. (1 mentions)
Users experience poor call quality with freezing and choppy audio, requiring frequent restarts or strong internet connections. (1 mentions)

Top Pros or Advantages of Ring.io

1. Ease of Use
Users appreciate the ease of use of Ring.io, finding it simple to navigate with reliable troubleshooting options.
See 7 mentions

See Related User Reviews

EB

Emily B.

Mid-Market (51-1000 emp.)

5.0/5

"Great Service!"

What do you like about Ring.io?

Easy to navigate, simple to learn! There is a magic fixer button that you can use if you ever run into an issue and it works 100% of the time for me!

Anthony I.
AI

Anthony I.

Small-Business (50 or fewer emp.)

5.0/5

"Ring.IO"

What do you like about Ring.io?

This platform is amazing. Makes work very easy without ay issues

2. Helpful
Users find Ring.io easy to navigate and effective, with features enhancing communication and sales opportunities.
See 6 mentions

See Related User Reviews

EB

Emily B.

Mid-Market (51-1000 emp.)

5.0/5

"Great Service!"

What do you like about Ring.io?

Easy to navigate, simple to learn! There is a magic fixer button that you can use if you ever run into an issue and it works 100% of the time for me!

Ray J.
RJ

Ray J.

Mid-Market (51-1000 emp.)

5.0/5

"Unparalleled efficacy in streamlining our business communication processes."

What do you like about Ring.io?

Ring.io has not only met but exceeded our expectations. For businesses looking to elevate their communication strategy while preserving the essence of

3. Simple
Users love the simple navigation of Ring.io, making it easy to learn and use effectively.
See 5 mentions

See Related User Reviews

EB

Emily B.

Mid-Market (51-1000 emp.)

5.0/5

"Great Service!"

What do you like about Ring.io?

Easy to navigate, simple to learn! There is a magic fixer button that you can use if you ever run into an issue and it works 100% of the time for me!

Anthony I.
AI

Anthony I.

Small-Business (50 or fewer emp.)

5.0/5

"Ring.IO"

What do you like about Ring.io?

This platform is amazing. Makes work very easy without ay issues

4. Customer Support
Users praise the fast customer support of Ring.io, highlighting its effectiveness in enhancing their experience.
See 4 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"great customer service"

What do you like about Ring.io?

competitive prices and fast customer support.

KS

kyle s.

Mid-Market (51-1000 emp.)

5.0/5

"Ring.io Experience"

What do you like about Ring.io?

Being able to dial quickly - drop down feature is very helpful - compatibility with SalesForce is 10/10. customer support is 10/10

5. Easy Integrations
Users value the easy integrations of Ring.io, finding it seamless with Pipedrive and Salesforce for efficient workflow.
See 3 mentions

See Related User Reviews

AA

Amir A.

Enterprise (> 1000 emp.)

5.0/5

"Amazingly smooth and reliable"

What do you like about Ring.io?

How well it intergrates with all of our systems

Luke A.
LA

Luke A.

Small-Business (50 or fewer emp.)

4.0/5

"Ring i0 helps save time with easy dialing and SMS to prospective clients"

What do you like about Ring.io?

Simple integration and prompts. Works excellent with pipedrive for documenting calls and keeping track

6. Features
Users praise the automated dialing system of Ring.io, enhancing productivity and streamlining communication effortlessly.
See 3 mentions

See Related User Reviews

Joey E.
JE

Joey E.

Small-Business (50 or fewer emp.)

5.0/5

"I was looking for a new phone system that offered the features that I wanted, and I found Ringo.io ."

What do you like about Ring.io?

Ring.io offered features that I wanted in their phone system, that I wasn't getting with RingCentral, which was the phone sytem that I have been using

Ray J.
RJ

Ray J.

Mid-Market (51-1000 emp.)

5.0/5

"Unparalleled efficacy in streamlining our business communication processes."

What do you like about Ring.io?

Ring.io has not only met but exceeded our expectations. For businesses looking to elevate their communication strategy while preserving the essence of

Top Cons or Disadvantages of Ring.io

1. Call Issues
Users experience call issues requiring a strong internet connection, with occasional glitches in the web phone app.
See 6 mentions

See Related User Reviews

Anthony I.
AI

Anthony I.

Small-Business (50 or fewer emp.)

5.0/5

"Ring.IO"

What do you dislike about Ring.io?

You need a really good Internet connection or audio issues will persist

Ray J.
RJ

Ray J.

Mid-Market (51-1000 emp.)

5.0/5

"Unparalleled efficacy in streamlining our business communication processes."

What do you dislike about Ring.io?

Would like to separate vm from live calls.

2. Software Bugs
Users report software bugs with Ring.io that hinder functionality and lead to untrustworthy support experiences.
See 4 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"great customer service"

What do you dislike about Ring.io?

sometimes it glitches out with the web phone app and live monitor but bugs are minimal and far in between. they're quickly fixed when addressed

David M.
DM

David M.

Small-Business (50 or fewer emp.)

0.0/5

"Dont walk, Run... AWAY!"

What do you dislike about Ring.io?

Unprofessional and untrustworthy from the top. When our company was giving a presentation by the CEO of ring.io, Stan, we asked direct questions regar

3. Technical Issues
Users report glitches and inconsistencies with Ring.io, leading to frustration and a lack of trust in the software.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"great customer service"

What do you dislike about Ring.io?

sometimes it glitches out with the web phone app and live monitor but bugs are minimal and far in between. they're quickly fixed when addressed

David M.
DM

David M.

Small-Business (50 or fewer emp.)

0.0/5

"Dont walk, Run... AWAY!"

What do you dislike about Ring.io?

Unprofessional and untrustworthy from the top. When our company was giving a presentation by the CEO of ring.io, Stan, we asked direct questions regar

4. Call Connectivity Issues
Users experience call connectivity issues with glitches in transferring, texting, and calling, causing confusion and delays.
See 2 mentions

See Related User Reviews

AA

Amir A.

Enterprise (> 1000 emp.)

5.0/5

"Amazingly smooth and reliable"

What do you dislike about Ring.io?

Sometimes there are glitches when texting or calling people.

EB

Emily B.

Mid-Market (51-1000 emp.)

5.0/5

"Great Service!"

What do you dislike about Ring.io?

There was a glitch with transferring people, it would transfer but keep you on hold so you wouldn't know. But you were able to pull up the ring.io adm

5. Chat Functionality Issues
Users experience chat functionality issues with glitches during transfers and communication, leading to confusion and inefficiencies.
See 2 mentions

See Related User Reviews

AA

Amir A.

Enterprise (> 1000 emp.)

5.0/5

"Amazingly smooth and reliable"

What do you dislike about Ring.io?

Sometimes there are glitches when texting or calling people.

EB

Emily B.

Mid-Market (51-1000 emp.)

5.0/5

"Great Service!"

What do you dislike about Ring.io?

There was a glitch with transferring people, it would transfer but keep you on hold so you wouldn't know. But you were able to pull up the ring.io adm

6. Expensive
Users find the service expensive, with costs higher than expected for the features provided.
See 2 mentions

See Related User Reviews

David M.
DM

David M.

Small-Business (50 or fewer emp.)

0.0/5

"Dont walk, Run... AWAY!"

What do you dislike about Ring.io?

Unprofessional and untrustworthy from the top. When our company was giving a presentation by the CEO of ring.io, Stan, we asked direct questions regar

Joyce P.
JP

Joyce P.

Small-Business (50 or fewer emp.)

5.0/5

"Awesome tool"

What do you dislike about Ring.io?

a bit pricey :) they have a lot of cool features but you need to upgrade

7. Software Glitches
Users report occasional software glitches during calls and messaging, but support resolves them swiftly.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"great customer service"

What do you dislike about Ring.io?

sometimes it glitches out with the web phone app and live monitor but bugs are minimal and far in between. they're quickly fixed when addressed

AA

Amir A.

Enterprise (> 1000 emp.)

5.0/5

"Amazingly smooth and reliable"

What do you dislike about Ring.io?

Sometimes there are glitches when texting or calling people.

8. Connection Issues
Users experience connection issues, causing freezes and audio problems that disrupt calls and require workarounds.
See 1 mentions

See Related User Reviews

Anthony I.
AI

Anthony I.

Small-Business (50 or fewer emp.)

5.0/5

"Ring.IO"

What do you dislike about Ring.io?

You need a really good Internet connection or audio issues will persist

9. Missing Features
Users find the missing features in Ring.io, such as text options and formatting struggles, quite limiting.
See 1 mentions

See Related User Reviews

AC

Avtar C.

Mid-Market (51-1000 emp.)

5.0/5

"Features"

What do you dislike about Ring.io?

SMS options is not available with basic features

10. Poor Call Quality
Users experience poor call quality with freezing and choppy audio, requiring frequent restarts or strong internet connections.
See 1 mentions

See Related User Reviews

Anthony I.
AI

Anthony I.

Small-Business (50 or fewer emp.)

5.0/5

"Ring.IO"

What do you dislike about Ring.io?

You need a really good Internet connection or audio issues will persist

Ring.io Reviews (62)

Reviews

Ring.io Reviews (62)

4.5
62 reviews
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Richard R.
RR
Disability Insurance Specialist | Life Insurance Broker
Insurance
Small-Business (50 or fewer emp.)
More Options
"Great service and customer service"
What do you like best about Ring.io?

It works, period. It is reliable and the few times I may have had minor issues, their customer service addressed my issues promptly and completely. They really seem to care about their customers. Review collected by and hosted on G2.com.

What do you dislike about Ring.io?

I really can't think of anything, but f I have to choose something to fulfill the minimum character requirement of this section, I would have to say the interface of their customer portal should be updated. Review collected by and hosted on G2.com.

Daniel M.
DM
CEO
Small-Business (50 or fewer emp.)
More Options
"Poor customer service who blames the user for service downtime."
What do you like best about Ring.io?

The features promised are great and appealing.... but the lack of uptime and usability make it not worth the time. The mobile app sounded cool but now I'm scared to try it lol. Review collected by and hosted on G2.com.

What do you dislike about Ring.io?

They claim a 99% uptime guarantee, but when I experienced anything less than that, the guarantee was never honored. The customer service reps blamed me for their issues. Review collected by and hosted on G2.com.

Response from Iryna Koshelieva of Ring.io
Editedit

Hi Daniel, we are sorry you had a negative experience using Ring.io.

Our provider's issues caused the downtime you refer to; unfortunately, we could only reactively respond at that time.

Since then, we've implemented an upgrade that helps Ring.io stay up even when our provider experiences troubles.

Please check our downtime stats here -> https://status.ring.io/.

Verified User in Marketing and Advertising
UM
Mid-Market (51-1000 emp.)
More Options
"Great customer service"
What do you like best about Ring.io?

Calls being recorded and good customer support Review collected by and hosted on G2.com.

What do you dislike about Ring.io?

Wish there was an option to transcribe calls Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Small-Business (50 or fewer emp.)
More Options
"Its easy to use"
What do you like best about Ring.io?

It's not complicated and very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Ring.io?

I can't think of any everything about it is great! Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Mid-Market (51-1000 emp.)
More Options
"Amazing Fast Paced Product"
What do you like best about Ring.io?

The fact that this product is the single most amazing thing that has ever been invented should say alot! Literally have everything I need in the palm of my hand. Super fast and easy to use. Learning it is a breeze as well! Review collected by and hosted on G2.com.

What do you dislike about Ring.io?

There is not that makes my work life difficult with this, just that if you are not using it for 30 min, it will log you out. I am not sure if it is in the settings, but I am sure it is an easy fix. Review collected by and hosted on G2.com.

CT
Small-Business (50 or fewer emp.)
More Options
"Excellent call center functionality and value"
What do you like best about Ring.io?

We are big fans of the ease of use, reliability, and cost of Ring.io. Configuring IVRs is a simple process. It is also very easy to add users and account numbers. The built in reporting metrics provide a lot of useful info, and there are several great tools for call center supervisors to monitor Quality of Service.The softphone is a Chrome extenion which makes deployment to users an easy process, and the customer service is honestly one of the best I've encountered. Review collected by and hosted on G2.com.

What do you dislike about Ring.io?

There are no operational drawbacks that we have encountered using Ring.io for our business. There are some instances where we wish we had more access to the raw call log data, but that is because we are insane about custom reports. The only other item on our wish list is a mobile app. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
AT
Small-Business (50 or fewer emp.)
More Options
"Great phone service"
What do you like best about Ring.io?

Recognizing phone number on your screen and be able to call from your computer are number one Review collected by and hosted on G2.com.

What do you dislike about Ring.io?

There is really nothing I dont like about this company. Maybe be able to do text campaign Review collected by and hosted on G2.com.

Verified User in Management Consulting
UM
Small-Business (50 or fewer emp.)
More Options
"Great option"
What do you like best about Ring.io?

Has all the features I need to dial through the day. Would definitely recommend. Review collected by and hosted on G2.com.

What do you dislike about Ring.io?

Every so often I have to reinstall but not too diruptive Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business (50 or fewer emp.)
More Options
"Easy to use dialer"
What do you like best about Ring.io?

It's easy to use and reliable for making calls during the day Review collected by and hosted on G2.com.

What do you dislike about Ring.io?

Sometimes the dial count would reset itself but when I reached out to Ring.io they resolved it quickly. Review collected by and hosted on G2.com.

Gerard B.
GB
CEO
Small-Business (50 or fewer emp.)
More Options
"Couldn't live without it!"
What do you like best about Ring.io?

The ability to see the productivity of remote sales reps Review collected by and hosted on G2.com.

What do you dislike about Ring.io?

We have had the program a couple of weeks so far, at this point, we don't have any complaints. Review collected by and hosted on G2.com.

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