I am honestly most impressed by its ability to pick up quality audio in less than ideal environments Review collected by and hosted on G2.com.

You can tell AI Rick is still early in its development Review collected by and hosted on G2.com.

Rilla gives me the ability to coach and train multiple inspectors, while also freeing up time for other tasks. AI Rick makes a great sidekick and is genuinely helpful. Review collected by and hosted on G2.com.

The “witty” reminders about my streak can be a bit much at times. Review collected by and hosted on G2.com.

The live feature is incredible. I am able to help my team in real time instead of just retroactive feedback Review collected by and hosted on G2.com.

The path of balance ridealong path sometimes isn't as helpful as it could be Review collected by and hosted on G2.com.

in the moment coaching that is provided once the conversation has been analyzed Review collected by and hosted on G2.com.

you cannot edit what you record without it become a big "submit this ticket" or "contact this person to do it" type of deal. sometimes i just forget to hit end and i grab another patient and i cant split those two recordings apart without having to get my regional manager involved. its a big hassle for a small problem Review collected by and hosted on G2.com.

it is helpful to hear what I don't. Gives me feedback on things I may have missed, and help with drafting email responses is fantastic Review collected by and hosted on G2.com.

some of the comments does not take in the full conversation. It tells me I should have done X however if you put together the entire conversation I feel that I do do X Review collected by and hosted on G2.com.

What a great sales coaching tool.Its important for us to keep our finger on the pulse of all guest interactions. Review collected by and hosted on G2.com.

Nothing. Have never had an issue or anything not quickly addressed. Review collected by and hosted on G2.com.

The ability to see what is being reviewed and listening to the conversation with great transcription. It allows us to work on what we're saying and HOW we're saying it. Review collected by and hosted on G2.com.

There's nothing that stands out as a dislike Review collected by and hosted on G2.com.

I love being able to see the in-depth conversations my salespeople have with Rilla. It's valuable because before Rilla, I never knew the conversations my team was having nor could I correct them if they were saying something incorrect. Now I can hear firsthand exactly what conversations they are having, and the feedback I can get from them is priceless. I enjoy the ride alongs and being able to hear the tonality of my people, which helps me tell if they are being sincere or insincere. The initial setup of Rilla was very easy and user-friendly, especially the rollout with Salesforce. Overall, I'm very satisfied with Rilla, and I would rate it a 10. I love this product. Review collected by and hosted on G2.com.

I enjoy the ride alongs and hearing the tonality of my people. If the process to access these ride alongs were shortened to a simple click of a button, I would not be able to gain that same access or insight from it. Review collected by and hosted on G2.com.

I use Rilla to review metrics and push business initiatives forward. It provides clarity and a deeper understanding of what’s working and why, which is incredibly helpful. I really appreciate the usability of Rilla; it’s not hard to use at all. Even managers and reps at all stages of technology can use it easily. The depth is another aspect I like because it allows me to go beyond the surface and see trends and insights that help reps improve and managers become better coaches. Setting it up was very easy, which is a big plus. Review collected by and hosted on G2.com.

I wish there was a different interface for admins that didn’t take me directly to ride alongs. Most of my interactions are analytics and not ride along driven. Review collected by and hosted on G2.com.

I really enjoy the inside visibility to the reps sales presentations. It has helped me confirm what I have suspected or thought were key issues that needed coaching. Review collected by and hosted on G2.com.

There really isn’t anything other than the interface with our CRM and the challenges we are having on our side of making sure the recording ls are happening and attaching to the right appointments. I also wish there was a recording device that helped more than the phones as the sales reps often don’t have their phone in their hands when walk-in come in and they start the recording late because of it. Also the recording quality is tough when they try and put their phone in their pocket to make it less awkward. I would love it if there was a recording device they could wear, like the Apple Watch or a magnet device they could wear that could record instead of their phones, but they could get clearer recordings because they weee wearing it like a badge or something. Review collected by and hosted on G2.com.