Rightpoint Reviews & Product Details

Co-founder & CTO
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Building Grove's first iOS app -- including generating the unique ideas that make the app distinct from the web experience. Review collected by and hosted on G2.com.

What do you like best?

The quality of the development meant that we could take over seamlessly at the end of the project. Rightpoint also really got to know our business and users and cared (truly, as must as we did) about delivering real end-user value, not just "making the client happy". Review collected by and hosted on G2.com.

What do you dislike?

Not much to dislike! Our initial ideation project didn't nail it quite the way we wanted, but once we narrowed down the focus and got to delivering the app, it was really a terrific experience. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Make sure you really get along with the product manager and share philosophies! Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We did not have in-house expertise in mobile -- in either development or general app best practices. Our mobile experience is truly best-in-class, well-rated in the app store, and we've been able to continue development apace after an awesome 1.0 version was delivered by Rightpoint. Review collected by and hosted on G2.com.

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Rightpoint Overview

What is Rightpoint?

Rightpoint is a global experience company and part of Genpact (NYSE: G). Over 700 employees across 9 offices work with clients end-to-end. We help clients define and enable their vision, design and engineer end-to-end experiences and ensure ongoing market relevance. Our core offerings include customer experience, employee, experience and supplier experience.

Rightpoint Details
Website
Product Description

Rightpoint is an independent customer experience agency with technology at our core. Rightpoint creates seamless digital experiences driven by insight, strategy, technology, and design to evolve the way our clients do business.

How do you position yourself against your competitors?

The experience economy is rewriting the rules of digital transformation. Amid rapid digital proliferation and rising end-user demands, delivering exceptional experiences for customers, employees, and partners is quickly becoming a top C-suite priority.

Winning organizations increasingly leverage experience as the north star for large-scale digital transformations—and the connective tissue that unifies the front, middle and back offices.

We create positive human interactions that drive meaningful business outcomes. A values-led intrapreneurial organization, we’re grounded in innovation, focused on transformation and relentlessly curious.


Seller Details
Seller
Rightpoint
Company Website
Year Founded
2007
HQ Location
Chicago, IL
Twitter
@Rightpoint
2,117 Twitter followers
LinkedIn® Page
www.linkedin.com
646 employees on LinkedIn®

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Rightpoint Reviews

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Vice President, Digital Marketing
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

I've worked with Rightpoint on nearly a dozen projects over the last 5 years, including 4 major site builds on Sitecore. Additionally, we've used them to help us run design sprints, develop content strategy, write new and rewrite existing content for SEO, execute user experience testing both online and in person, and moderate work sessions for our teams to explore innovations in emerging technology, voice/AI, conversational marketing, and emerging technology in adjacent industries. Review collected by and hosted on G2.com.

What do you like best?

Rightpoint acts as an extension of our team. We don't view them as a vendor, we see them as a partner. Our team was embedded in their office in Chicago for two months leading up to our launch and, while that's an atypical arrangement, it showed Rightpoint was willing to do anything necessary in order to help us put out the best product possible. Review collected by and hosted on G2.com.

What do you dislike?

Every partnership, relationship, friendship has it's ups and downs . I'm not going to get into detail here but what I will say is that every time we've hit a bump in the road, whether it was our "fault" or Rightpoint's "fault" - or somewhere in between, which is usually the case, we always worked through it and came to a resolution as partners looking at our relationship as a long term investment. I think that's all you can ask for in a business partnership. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

I would advise that you spend a lot of time discussing requirements. It's the downfall of every company developing a website or any new digital platform for the first time. You assume you know what you need or you want, or you rely too much on your agency to be able to read your mind. However much time is devoted to your requirements conversation - double it and really discuss each potential user journey or path to ensure you're considering every alternative.

Also, establish a clear cadence of project touch points, whether they are daily stand-ups, or weekly project status meetings. Pick a cadence and stick to it.

If you work at a large company and there will be many stakeholders, enlist your PMO to ensure that timelines are adhered to internally. It will make your life easier and ensure that you're using the time you're paying for with Rightpoint most efficiently. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Rightpoint consistently helps us to expand our thinking beyond ourselves, our company and our industry. We rely on them to have their finger on the pulse of the digital marketplace and help us to anticipate what our consumers and business clients will want next. Review collected by and hosted on G2.com.

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GI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Rightpoint was hired to build a custom web application, which included integration with Microsoft Office O365. The team at Rightpoint provided development, design, UI, UX and testing. Review collected by and hosted on G2.com.

What do you like best?

Rightpoint truly operates as an extension of your team. I was part of daily morning stand-up calls and was kept up to date on a real-time basis. Their execution was incredibly structured - after the scope was finalized it was broken down on a day by day basis and hourly on a task by task basis, and was all logged into Azure so I could track on an ongoing basis and ask questions. Most impressive was their ability to stick to the timeline that we had laid out at the outset - a further testament to how structured their process is and their ability to execute. I also liked how Rightpoint dealt with client feedback - each time I made a suggestion on the project they didn't just listen and execute, but rather provided me with detailed information on the pros and cons of moving in a certain direction so I could make an informed decision. From day one it was very clear that the team at Rightpoint felt ownership of the project and genuinely took pride in delivering a superior final product. Review collected by and hosted on G2.com.

What do you dislike?

Nothing to mention, Rightpoint exceeded expectations. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Our application was developed to deliver information to our clients on a real-time basis. Rightpoint provided expertise on how to build the platform using best practices to streamline workflow in the delivery of information from a tech perspective and also provide a modern, state of the art experience for our clients using the platform. Most importantly we have categorically received positive feedback from our clients with respect to the platform / application. Review collected by and hosted on G2.com.

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VP of IT & Operations
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

We've used RIghtpoint for multiple Salesforce Sales Cloud, CPQ, and Community projects and also for Microsoft Office 365/SharePoint projects. One project even involved connecting Salesforce and SharePoint. Review collected by and hosted on G2.com.

What do you like best?

We've had a successful long-term relationship over the last 7 years with Rightpoint. They've always provided prompt and personal service. Every one of our big projects was on time and within budget. Review collected by and hosted on G2.com.

What do you dislike?

Project management isn't always the strongest, but that's nitpicking. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

I highly recommend Rightpoint. They have been a great partner to us. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We are solving business critical issues with their help. Specifically, they built a semi-custom SharePoint intranet for us (and continue to upgrade it regularly), a custom Salesforce Customer Community and SharePoint site templates. They've also helped us migrate data to new systems after two acquisitions. Review collected by and hosted on G2.com.

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Head of PCH Mobile Apps and Innovation Lab
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Rightpoint helped launch our mobile innovation lab and worked with us to stand up some early concepts. Review collected by and hosted on G2.com.

What do you like best?

Their creative energy and understanding of the landscape we operated in Review collected by and hosted on G2.com.

What do you dislike?

It was difficult to get our organization moving at their speed Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Rightpoint was an incredible group to work with. They creativity and work ethic were second to none. They hire A+ people who push us to be better. I would work with them again and continue to search for new projects to bring to them. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Rightpoint helped us to see things from a different perspective and to think about new ways to engage with a new customer, while maintaining our core value proposition Review collected by and hosted on G2.com.

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Senior Director of Knowledge Management
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Rightpoint guided us throughout our journey to modernize our intranet and collaboration tools in order to build a true digital workspace. They were great teaming partners all along the way: envisioning the future, building the roadmap to get there, designing the user experiences that aligned with our goals and the needs of our workforce, and then building the solution. Review collected by and hosted on G2.com.

What do you like best?

Very creative problem solvers who also deliver real results Review collected by and hosted on G2.com.

What do you dislike?

No significant feedback to provide at this time Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Better employee engagement, stronger internal content management, enablement of our workforce to truly work from anywhere Review collected by and hosted on G2.com.

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PH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Worked with Rightpoint to build brand web design systems, IA and taxonomy Review collected by and hosted on G2.com.

What do you like best?

They are a pleasure to work with and adapt well to feedback. I learned so much from them throughout the design process! Review collected by and hosted on G2.com.

What do you dislike?

More visibility to their creative process would be helpful Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Great agency to work with! Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Creating a better digital experience for our customers. Benefits are a great design system and learning from their expertise throughout the project. Review collected by and hosted on G2.com.

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