Richpanel allows us to keep a grip on orders and communication with customers through the various channels.Where we sometimes got lost in a complicated structure, Sonika showed us the way. Of course she answers all our questions. But she even answers the questions I have not even asked yet. She takes the lead in our conversations, and identifies obstacles as if it were her own business. Sonika gets things done! Review collected by and hosted on G2.com.

I'm not the only one working in Richpanel. I like my mailbox and other columns cleaned up. Review collected by and hosted on G2.com.

Very easy to figure out and adjust settings, create new content, and overall just makes responding and reporting so much easier Review collected by and hosted on G2.com.

I had to build my own report to organize the data that was extract. would be nice is tagging system could be tiered. Review collected by and hosted on G2.com.

Integrates with almost everything, and if there is something it does not currently integrate with, the team works on creating a solution for that fast. Richpanel's services have the best customer-centric solutions. Review collected by and hosted on G2.com.

The is nothing that I currently dislike about Richpanel. Whenever our team has new ideas or thinks something could be better, we communicate with the Richpnael team, and they quickly work on solutions. Review collected by and hosted on G2.com.

I love the support. They are always super helpful and always has something for us to optimize. Having that helps me know that our customer support is the best it can be. Review collected by and hosted on G2.com.

It is a little complicated to use. Setting up the automations and the self service options are hard to follow. It takes some getting used to. I assume if you use it enough it will make sense. Review collected by and hosted on G2.com.

The app is user-friendly. The customer service is friendly and helpful; they go above and beyond to help with whatever you need. Review collected by and hosted on G2.com.

The scroll bars are a little narrow, and it would be nice to highlight and select sections from Macros again instead of having to choose the whole thing. Review collected by and hosted on G2.com.

Tracking of self service tickets

Analytics

Integrations with Shopify, Klaviyo, Postscript.

Service from Richpanel. Great team Review collected by and hosted on G2.com.

Livechat could be better - but this platform serves greater purposes than that. Review collected by and hosted on G2.com.

We have yet to turn it on, but the platform is intuitive and easy to use. The features are robust Review collected by and hosted on G2.com.

The platform can be confusing and overwhelming at first, but after a couple of hours everything begins to become pretty simple Review collected by and hosted on G2.com.

We have loved using Richpanel so far. The customer care that we've received has been amazing. Our customer service process has been streamlined and close to 50% of our tickets are answered through self-service. Our team has enjoyed using the Richpanel platform and customer service has been a lot easier to manage overall. Review collected by and hosted on G2.com.

There is nothing that we dislike about Richpanel. All issues that we've come across have been solved and we are engaged in bi-weekly calls with our dedicated account manager. Review collected by and hosted on G2.com.

Richpanel was able to provide us with E2E integration to manage our CRM across all different communication channels.

What is amazing with Richpanel is the support you get all the time from the team (Trey, Sonika and even their live chat agents)

Richpanel was able to provide us with the right solution we needed and on time. Would definitely recommend it to any company looking to have all their communication channels and interactions managed in one place. Review collected by and hosted on G2.com.

Few outage issues, simplification in the view options especially for companies giving higher priority to some communication channels (Social media) on top of other (email) Review collected by and hosted on G2.com.

The most helpful thing is centralizing all customer conversations from different communication channels. Review collected by and hosted on G2.com.

In the reports, some data do not correspond to the actual dates of management. This issue has been reported, and Richpanel is already working on its resolution. Review collected by and hosted on G2.com.