What I like best of RICHPANEL are the following: The analytics, Costumer support and the technology implied behind it. I love how the analytic module reflects the efficency of the agents and the time of each channels of communitation. The there´s the quick responses and support to our questions and the resolution of it. Review collected by and hosted on G2.com.

What I dislike the most of RICHPANEL is that it hasn't updgraded much regarding the integrations with whatsapp. This communication channel started when we started working presented certain difficulty regarding the life time of tickets. Is some time has passed and the ticket hasn't been answered, the ticket would automatically be close being imposible to response to aour clients. Then it hasn't launched yet the integration of outbound messages through whatsapp, this would be a great acquisition for my marketplace Review collected by and hosted on G2.com.

its easy to use, alot of information at your fingertips, especially about the customer. clean interface, I love the option that you can make the screen adjustable to your liking. Review collected by and hosted on G2.com.

The only thing I do not like about Richpanel is the new interface, on the left hand side of the screen, the Inbox, looks too cluttered, you have to manually minimize all of the windows in order for it to not look so cluttered. I would also like that the integration with aircall was a little bit better, possibly have a dedicated button or feature to have Richpanel and Aircall all in one, Zendesk had the phone line integrated with their system, making it easier to use the phone and zendesk all in one. Review collected by and hosted on G2.com.

I like the customer information on the side of the panel. I like the snooze option. This will let me go back to that ticket and finish it and take care of the customer Review collected by and hosted on G2.com.

I dont like the new up to date on Richpanel. It has to many options on the left side of the panel which we wont use and it looks cluttered. I dont like the new box where you write notes to customers or ourselfs. I want it the older way. On some of the customers profile you cant change their emails or other info like you could the older way. Over all i liked the older version better then the newer version. Review collected by and hosted on G2.com.

It gives most of the important information regarding an order all in one spot Review collected by and hosted on G2.com.

Sometimes it only display one profile in a way that makes it seem like there were no other orders even though there are multiple. Review collected by and hosted on G2.com.

Richpanel is great, it has pretty much everything you could need in a platform at a very cost effective price. The customer service is also amazing, they always get back to me the same day and are very helpful. Review collected by and hosted on G2.com.

The only thing I dislike is the self service features costs $100 a month whereas in other platforms the self service feature is included or at a small additional fee. Review collected by and hosted on G2.com.

clean UI and it's very intuitive. helps make our workflow efficient and it's not clunky like a lot of other helpdesks. they're also making updates frequently but ones that make sense - which cannot be understated. a lot of times updates with other helpdesks are just an entirely new way of doing something or "fixing" something that didn't need to be fixed at all Review collected by and hosted on G2.com.

I don't have any downsides really. If I'm being nitpicky, using the beta version it's occasionally buggy. but that's completely expected for a beta. Review collected by and hosted on G2.com.

There are many options to customize your dashboard and input important material for later use. The team at RP has also been great, helping us with everything we need and fixing issues as they come. Review collected by and hosted on G2.com.

The platform is quite slow when typing, especially when using a text expander. This makes it challenging to work as fast as could be possible. I also think not being able to move emails between the brands is limiting. Review collected by and hosted on G2.com.

Richpanel has completely revamped how we understand and engage with our customers. The way it consolidates customer data from various sources and channels is a game-changer. It's like having a complete 360-degree view of each customer, which empowers us to craft personalized experiences that truly hit the mark.

The segmentation and analytics tools have been absolute lifesavers, helping us spot trends and opportunities that might have slipped through the cracks otherwise. And don't get me started on the automation features – they've made our customer support and engagement efforts a breeze, boosting our team's efficiency and effectiveness. Review collected by and hosted on G2.com.

no sound notification during incoming new chats Review collected by and hosted on G2.com.

I especially like the interconnectedness with other platforms and the wealth of data and analytics one can draw from Richpanel. The customer service has been great also. Review collected by and hosted on G2.com.

So far the main issue has been how much computer memory it takes. It has been getting better, though. No being able to right-click and open a new tab is also something I find annoying. Review collected by and hosted on G2.com.

Like the layout. The customer service is very helpful and detailed very friendly. I really like the snooze feature, you can always go back to it and take care of a customer Review collected by and hosted on G2.com.

I do not like all the features on the left side panel. Loks to cluttered and junky. Sometimes is confuses me when I have to be fast in my replies to customers. Review collected by and hosted on G2.com.