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Victoria S.

Small-Business (50 or fewer emp.)

8/28/2020

"RICHPANEL- Best Software We Have Purchased This Year!"

5/5

What do you like best about Richpanel?

The absolute greatest function of this software is the white glove service we received! We decided to implement this software 4 days before a major launch where our emails and customer service team typically gets slammed. Within that short time frame the Richpanel team worked tirelessly to set up, teach, and run through all the features to ensure our customer service reps were prepared to use the program on launch day. My favorite feature is the self service portal where our customers can answer their own questions without actually needing to talk to a representative! With this feature alone we have cut our emails in half! I also love that we are able to build out templates to our frequently asked questions so our customer service team can be consistent with how we are responding to every email! Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

Our customer service reps are not the most tech savvy so introducing new software can always be tricky and while Richpanel might seem like a lot at first it is SO user friendly. It was a big switch from an email only work flow to a entirely new software and the only con I found was from our side and it was just a learning curve on our end. The Richpanel team invested so much time into our customer service reps to make sure they felt comfortable navigating the system and creating a new work flow they could adopt! Even going as far as running through multiple emails to show the team the best practice on how to respond. Review collected by and hosted on G2.com.

Recommendations to others considering Richpanel:

Look no further! Richpanel has everything you need and more. We have had it for just over a month and we can feel the weight lifted off of our customer service reps. Instead of hiring another employee we were able to purchase the software and make it so our agents could better handle the work load and make it enjoyable for them! Our customers are quick to learn they can help themselves using the portal and we have cut our time in half by using the software! Review collected by and hosted on G2.com.

What problems is Richpanel solving and how is that benefiting you?

Richpanel was by far the best program we have bought this year!! It was extremely important to us to make sure we gave our customer service reps the support they needed. We were getting mass amounts of emails everyday and the hours were long. We opted for the custom plan where we could take advantage of the self service, auto resolve, and the dedicated self service expert! Choosing the more expensive plan was beneficial to us because the features included and implemented have cut our teams hours in half! The team behind the software could not be more helpful if they tried. You can tell how much pride they take in their software and the care and attention you receive from them is incredible! Review collected by and hosted on G2.com.

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Tim H.

Small-Business (50 or fewer emp.)

9/15/2020

"Excellent e-commerce self service platform"

5/5

What do you like best about Richpanel?

Self service e-commerce helpdesk customised to fit our business and reduce workload. Good level of customer support from Richpanel during implementation any for any ongoing support queries. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

Could implement returns management self service automation however understand this is a feature being developed for the future. Review collected by and hosted on G2.com.

AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

9/21/2020

"This has helped us grow and service more customers"

4/5

What do you like best about Richpanel?

The best part is being able to see if real time if the customer is online, what their last order was, status of their order and all notes. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

Up until recently the only thing that I dislike at the time is that there was not an option to integrate social media. However looks like that is now an option which we are very excited about. Review collected by and hosted on G2.com.

AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

9/21/2020

"Richpanel is a game changer for our business."

5/5

What do you like best about Richpanel?

Richpanel has provided us the ability to provide great customer service to our customers in a timely manner. I am also very pleased with their attention to customer service. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

The great news is we have not seen any downsides thus far. Review collected by and hosted on G2.com.