Richdesk Reviews & Product Details

I like Richdesk for its easy interface, which makes it quite intuitive to use. It's not very complex to deal with tickets, which is something I appreciate. Review collected by and hosted on G2.com.

I have issues with features like replies not going through and not being able to see who assigned the tickets. There's also not much analytics available. Review collected by and hosted on G2.com.

I like the way it allows logs come through multiple channels and it's Automated suppor enhances users to get help with simple queries. It can also integrate to multiple other softwares. Review collected by and hosted on G2.com.

There are some features which are not easy to configure and it's customisation involves lots of time.Also the licensing costs is relatively high when compared to other competitors. Review collected by and hosted on G2.com.

I like how quickly the software will assign help desk tickets/calls to the correct team in a timely manner. Then you are able to track individual as well as over staff reports from the dashboard. Review collected by and hosted on G2.com.

One of the few things I didn't like was the automation of canned statements needed to be tweaked significantly for our companies use. We had to go back in and copy over previous statements from our old software. Review collected by and hosted on G2.com.