its easy process and good tool for call, its online Review collected by and hosted on G2.com.

Some time its not working and give loading issue Review collected by and hosted on G2.com.

What I like best about RichCall is how it makes customer service more personal and efficient. With live video, agents can solve problems faster and give real-time support that feels more human and helpful. Review collected by and hosted on G2.com.

What I dislike about RichCall is that it relies heavily on a good internet connection. If the connection is poor, video quality drops, which can make it frustrating for both the agent and the customer. Review collected by and hosted on G2.com.

RichCall is such a helpful tool for customer support! It lets agents video call with customers, making it super easy to guide them through tricky issues. With features like screen sharing and co-browsing, it’s perfect for those moments when showing is better than telling. It’s especially great for tech support or telecom since they often need to walk people through complex stuff. Plus, it can really boost customer satisfaction! Just make sure you have a good internet connection, and you're all set. Review collected by and hosted on G2.com.

Sometimes, RichCall can be slow if the internet connection isn’t strong, and not all customers are comfortable with video calls. Review collected by and hosted on G2.com.

The most i like about the Richcall is their full HD quality of video calling. Easy to use. It helps to boots the customer statisfaction response. Review collected by and hosted on G2.com.

Sometimes there is network connectivity issue. Review collected by and hosted on G2.com.

The most helpful about rich call is their service and authentication Review collected by and hosted on G2.com.

So far no complaints , i have no complain Review collected by and hosted on G2.com.

This application targets a main field which is international video conferencing.There is also a phone number to reach out to the sales team. Review collected by and hosted on G2.com.

This application is not available on Android.The App foundations are based on Rich communication Services however the app is not embedded on multiple mobile devices. It is also complicated to reach the support and the sales team. Review collected by and hosted on G2.com.

provide the client with the url to join the session

easy to use

customer support is helpful Review collected by and hosted on G2.com.

poor interface and less number of features in the application

frequency of use is lesser Review collected by and hosted on G2.com.

The video quality and connectivity is super smooth. Review collected by and hosted on G2.com.

The User Interface is a bit complex. Packages are a bit on the expensive side. Review collected by and hosted on G2.com.

The robust speed of application loading time and he voice with their easy to use phone system Review collected by and hosted on G2.com.

Not that many options to Integrate 3 party applications but is not bad for someone that has a small company that doesn't require much features Review collected by and hosted on G2.com.

The most helpful feature of this software is for the sales team, they can collaborate or do video conferencing for the demonstration or presenatation of any module. And it really help those agents who usually onboarding any new business or giving presentation on any global topic because it usually integrate the websites directly with this platform for any reference or while presenting any module. And the dashboard is pretty easy to understand and use so any new interaction with the internal team would help them to learn it quickly. Review collected by and hosted on G2.com.

This platform usually requires the good internet connection for the integration and smooth processing and it usually not the cost effective software when it comes to its pricing because it lags at some points like integration with other Saas tools. Review collected by and hosted on G2.com.