JM

Jason M.

Design Lead

Mid-Market (51-1000 emp.)

4/5/2021

"Video conferencing and live chat to provide efficient communication with colleagues and customers."

5/5

What do you like best about RichCall?

I love how intuitive RichCall is and how much it has made internal and external communication easier. It is easy to use and contains good video conferencing and live chat features to establish contact with other colleagues and customers to work remotely, collaborate or provide customer care and support to enhance their experience. Review collected by and hosted on G2.com.

What do you dislike about RichCall?

It is excellent for establishing communication with third parties. However, it does not have a free version, and its paid version can be expensive. Review collected by and hosted on G2.com.

Recommendations to others considering RichCall:

It is worth trying this tool to communicate with third parties whether to provide support, work remotely or collaborate with colleagues, it is valid, and it's audio and video features and resources are of good quality. Review collected by and hosted on G2.com.

What problems is RichCall solving and how is that benefiting you?

It is incredible how easy it is to communicate with colleagues and customers through this application, which is functional not only on computers but also on mobile devices. We use it to provide personalized attention and support to our potential customers whenever the need arises, as well as to boost internal collaboration. We save time and money while enjoying efficient and live communication. Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

2/8/2022

"Seamless, Simple, Effective"

5/5

What do you like best about RichCall?

The functionality is intuitive and it's simplified. Review collected by and hosted on G2.com.

What do you dislike about RichCall?

It does the job well. Probably take up additional features like screen share. Review collected by and hosted on G2.com.

SA

Shubham A.

Design Engineer

Small-Business (50 or fewer emp.)

6/14/2021

"Great Uptime, UI needs some work"

4/5

What do you like best about RichCall?

The video call clarity is great for customers to understand the product description demos for machines, along with aftersales support to the clients. the UI also feels fresh, intuitive and easy to use Review collected by and hosted on G2.com.

What do you dislike about RichCall?

the basic color and UI may need some overhaul, the color scheme, which is good, yet feels not going with the product. Review collected by and hosted on G2.com.

Recommendations to others considering RichCall:

Great tool use for live product presentations and after sales services Review collected by and hosted on G2.com.

What problems is RichCall solving and how is that benefiting you?

In these times when i can't conduct one to one demo meetings with my clients, I use RichCall for demos for my 3D Printers to clients. its an awesome tool for this problem. solves the problem for me. Review collected by and hosted on G2.com.

AW

Verified User in Wholesale

Small-Business (50 or fewer emp.)

10/9/2021

"RichCall, good product helping companies to reach out their customer easily."

5/5

What do you like best about RichCall?

Very easy to share or demonstrate products on videos to clients. It saves time. Review collected by and hosted on G2.com.

What do you dislike about RichCall?

Not integrated, i think you should look at it Review collected by and hosted on G2.com.

Recommendations to others considering RichCall:

RichCall is a nice products that no one would regret investing in it, those cosidering to buy have made a great decision and should go ahead. Review collected by and hosted on G2.com.

What problems is RichCall solving and how is that benefiting you?

No more looking for scanners and printers. It facilitates a straightforward process of work and comes with a reasonable price. You get value for money too. Review collected by and hosted on G2.com.

DR

Damini R.

Flight Attendant

Enterprise (> 1000 emp.)

10/8/2021

"Richcall Review"

5/5

What do you like best about RichCall?

One of the best video chat software, we can easily share text & file during the call Review collected by and hosted on G2.com.

What do you dislike about RichCall?

I don't have any cons so far for this product Review collected by and hosted on G2.com.

UT

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

11/17/2021

"Good"

3.5/5

What do you like best about RichCall?

RichCall is easy to use for new users and had helpful information on guidance. Review collected by and hosted on G2.com.

What do you dislike about RichCall?

The free option has se useful features, but the paid option has more features. Review collected by and hosted on G2.com.

UR

Verified User in Retail

Mid-Market (51-1000 emp.)

10/26/2021

"Great product"

4/5

What do you like best about RichCall?

I like the software and interface itself, super user friendly and easy to use. No lag on the video calls either. Review collected by and hosted on G2.com.

What do you dislike about RichCall?

Sometimes glitchy, but this was very rare. Almost zero complaints with the product Review collected by and hosted on G2.com.

UA

Verified User in Airlines/Aviation

Enterprise (> 1000 emp.)

12/6/2021

"Rich Call Review"

2.5/5

What do you like best about RichCall?

It's convenient and helpful for my business needs Review collected by and hosted on G2.com.

What do you dislike about RichCall?

Not as many features as some other similar services Review collected by and hosted on G2.com.

NG

Nipun G.

Data Analyst

Mid-Market (51-1000 emp.)

9/25/2020

"Good software that can drive sales for the company"

3.5/5

What do you like best about RichCall?

With RichCall, agents can see the issues their customers are experiencing with their products. This functionality quickly gives them a better understanding of the problem, enabling them to dispense the appropriate steps and advice to resolve the issue. Review collected by and hosted on G2.com.

What do you dislike about RichCall?

RichCall offers a rate of $500 per 4 concurrent connections and cheaper for more licenses. Review collected by and hosted on G2.com.

Recommendations to others considering RichCall:

A good alternative that can help to boost your sales. Review collected by and hosted on G2.com.

What problems is RichCall solving and how is that benefiting you?

1) Customers and agents can use co-browsing to navigate and fill complex web forms together. The agent can see the form, point out the necessary field and explain what it means to the customer.

2) Remote mobile video allows customers to show the appliance or car damage to insurance agents to file claims much faster.

3) Video, text chat and sending files allow customers to use video desks in bank branches, which allows the banks to optimize resources and allows the customers to be done with their finances faster. Review collected by and hosted on G2.com.

MS

MALIK MUHAMMAD WASEEM S.

Wasi

Small-Business (50 or fewer emp.)

7/2/2020

"Conferencing with richCall"

5/5

What do you like best about RichCall?

In covid-19 our organisation needs a conference solution with maximum option and richCall is one if the best which we tried Review collected by and hosted on G2.com.

What do you dislike about RichCall?

Nothing to dislike great product recommend Review collected by and hosted on G2.com.